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Attractions job with National Trust

1 job found

featured job
£23,375 pa
Job location: Cambridge, UK
Job sector: attractions
Job description:

Have you got fantastic team leadership skills and experience of achieving stretching sales targets in a busy visitor environment? Are great conversations and exceptional service at the heart of everything you do? We’d like you to bring those skills to the biggest conservation charity in Europe. We need your help to delight our visitors every day, helping us grow our membership every year.

Please be advised that this role will involve regular weekend working, as well as working during the school holidays, on Bank Holidays and over the Christmas period on a rota basis. You’ll also be part of the Duty Management Team on a rota basis to help support the wider property – further details of this will be discussed at interview stage.

What it's like to work here

Anglesey Abbey is one of the National Trust’s top ten busiest and fastest growing properties, open 362 days a year and currently welcoming nearly 400,000 visitors a year. Our friendly, enthusiastic team of staff and volunteers enable us to take care of this special place, bringing our work and stories to life for others to grow support for our cause.

Our 114 acres, with house, water mill, gardens and woodland provide adventure, relaxation and inspiration throughout the seasons. Only six miles from Cambridge city centre, we have many local visitors who return to us time and again. Developed by one man, the future Lord Fairhaven, at the age of 30, began to create his first home; wanting to inspire and surprise his guests, he laid out a spectacular garden, and a cosy home full of fine furnishings, paintings and books in which he loved to entertain.

What you'll be doing

Visitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the manager for the Membership & Visitor Welcome team, you’ll lead by example, seizing all opportunities to grow our income at the Visitor Welcome Centre. You'll strive to achieve stretching targets and maximise income using the Trust’s recruitment procedures and instructions, training the team to have excellent recruitment knowledge and to promote the benefits of Gift Aid and payment by Direct Debit.

You'll make sure that all of our visitors feel welcome and have outstanding and inspirational experiences of our conservation work. You'll be part of a broader visitor experience team on the property, delivering great service to visitors, promoting good communication across the site and developing experiences to move, teach and inspire.

You’ll coach and motivate the team to ensure excellent service is delivered everytime, including a great welcome and goodbye. You’ll manage your resources and engage your team in adapting to new ways of working, helping us manage growth and capacity challenges across the property. You’ll develop long term plans and test innovative ways to improve membership retention and conversion.

Who we're looking for

To be successful in this important role, you’ll need to have:

•Outstanding customer service skills
•Experience of working in a commercial or customer-focussed environment
•Great people management skills and the ability to motivate a team
•Proven track record of high performance in achieving targets as well as confidence leading others to achieve sales and membership targets
•Genuine enthusiasm for working with people
•Good understanding of the National Trust and what we do
•Experience recruiting and training new team members as well as developing experienced team members •Understanding of a heritage or conservation environment

The package

Looking after you

•Health cash plan – from as little as £3.09 per month for you and your dependents
•Pension contribution match up to 10%
•EAP and proactive Health and Wellbeing
•Discounted gym membership at over 100 leisure facilities across the country

Looking after your career

•Grow your career through professional training courses across the Trust
•Develop your skills with an internal secondment
•Pay review linked to values and behaviours, commitment to progression
•Income protection due to illness

Unique to Us

•Work in some of the most beautiful, iconic and unique locations in the UK
•Free entry to NT properties for you, a guest and your children (under 18)
•20% off in our Retail and Food & Beverage outlets
•Discount up to 35% off a National Trust holiday cottage booking
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