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Attractions jobs in Toronto, ON, Canada

2 jobs found

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Competitive
Job location: Toronto, ON, Canada
Toronto, ON, Canada
Toronto Division
Canada
Job sector: attractions
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Centre Toronto!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Toronto!

About The Role
As an Entertainments Team Leader, you will help to create and maintain a positive first point of contact for our guests. Overseeing the operations team, your responsibilities will include ensuring smooth and efficient operations of the attraction, resolving guest concerns, and coaching and training team members on delivering world-class service to our guests.

Responsibilities:
- Lead the Entertainments team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
- Assist with training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions.
- Support the Duty Managers with opening and closing responsibilities where needed
- Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative.
- Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets.
- Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
- Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
- A natural team leader with a confident, assertive but approachable personality.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job location: LEGOLAND Discovery Center Toronto, Canada
Toronto, ON, Canada
Toronto Division
Canada
Job sector: attractions
Job description:
Build yourself a better career with LEGOLAND Discovery Center Toronto!

The Marketing and Sales Executive will be right in the heart of our magic, providing administrative support to the Sales & Marketing Department and planning and managing promotional, PR, social media and sales activities.

Responsibilities
- Supports the Marketing Manager and Tour & Travel Representative as required
- Ensures that all marketing outlets have updated information on hours, pricing, promotions, etc.
- Manage CRM campaign design and deployment with assistance from Regional head of Marketing and Central Support Team
- Work with Regional Head of Marketing and Central Support team to develop and deploy meaningful PR
- Develop and maintain local and regional media contacts
- Manage daily implementation of CRM campaigns, social content, and web edits with direction from Central Digital Team
- Ensures the information is being communicated to all internal departments as well as guests and clients.
- Collaborates with the Marketing Manager to generate PO’s, log and track all marketing related operating expenses.
- Acts as the central marketing figure responsible for set-up and communication of new tickets and discounts.
- Enters group reservations in ticketing system; maintain and update reservations.
- Coordinates marketing efforts targeted to schools, camps, scouts and other groups including direct mail, email and telemarketing campaigns, representing the attractions at trade shows when needed.
- Daily, weekly and monthly reporting as required.
- Coordinates the set-up of all tickets relating to Trade and ensures that key stakeholders are briefed and notify clients and the Call Center about new product development and events.
- Follows up with Finance to ensure Credit Applications are reviewed and approved or rejected and new clients are entered in to Accesso or Callscripter as required.
- Works with the Marketing Manager to secure and fulfill local, regional and national promotional opportunities & relationships.
- Monitors customer responses on social channels including potential crisis issues as they arise and work closely with PR agency and relevant business partners to respond.
- Manages social media campaigns and day to day activities, including online advocacy, newsletters, promotions, etc.
- Liaises with operations and coordinate special events both corporate and themed
- Coordinate and traffic all creative needs – including advertisements, website listings, promotions and phone messages.
- Understands, reviews and analyzes sales by promotions in a weekly marketing summary to ensure effectiveness of promotions.
- Explores and coordinates free advertising / promotional opportunities

Qualifications
- College degree in a communications, marketing and/or related field, or equivalent experience
- Experience in promotions and/or marketing specifically in developing and executing promotional partnerships appreciated
- Extensive knowledge of Microsoft Office Suite
- Excellent communication and motivational skills
- Proven ability to work on multiple projects simultaneously and multi task as necessary
- Great organization skills, detail oriented and self-starter
- Ability to work with people from all levels of discipline
- Open to new learning and quickly adapts to change

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance) share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
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