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Attractions jobs in West Midland Safari and Leisure Park

2 jobs found

Matching jobs within 50 miles of West-Midland-Safari-and-Leisure-Park
Monmouthshire County Council is recruiting with Leisure Opportunities
star job
£37,107 - £40,858
Job location: Monmouthshire, UK
Job sector: attractions
Only 3 days left to apply!
Job description:
POST ID: RC047 - PERMANENT
HOURS: 37 Per Week

LOCATION:
Shire Hall Monmouth and Caldicot Castle, however, this role is expected to support the Old Station Tintern and Chepstow Tourist Information Centre. In the event of a change in base no relocation or disturbance expenses will be paid.

RESPONSIBLE TO:
Business Manager for Tourism, Leisure, Culture and Youth Service.

WELSH LANGUAGE ASSESSMENT:
Welsh language skills are desirable.

The Purpose of this Role:
Leading the Visit Monmouthshire’s offer the post is responsible for operational performance, visitor attendance and maximising the income streams of Monmouthshire’s Visitor Attractions namely Chepstow Tourist Information Centre, Caldicot Castle and Country Park, Tintern Old Station and Shire Hall Monmouth.

You will have previous experience of working with members of the public and managing teams of staff including events.

Hours may include daytime, evenings and weekends.

Most of all you will be able to demonstrate a high quality of service delivery in a relevant field of work, excellent customer care, energy, enthusiasm and commitment.

Should you require any further information regarding this post, please contact: Richard Simpkins Business Manager Tourism, Leisure, Culture and Youth Service on 07884061183.

Please Note that we are not able to accept CVs

Application forms can be completed online by clicking on ‘apply now’.

To view the Job Role and specification click here.

To view the Job Role and specification in Welsh click here.

Applications may be submitted in Welsh, and that an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Monmouthshire County Council is an equal opportunities employer and welcomes applications from all sections of the community.

Closing Date: 12 noon on Friday 24th August 2018
Competitive
Job sector: attractions
Job description:
Have you got what it takes?

At The Bear Grylls Adventure guests can conquer epic mental and physical challenges inspired by the world’s greatest adventurer, Bear Grylls.

A destination for true adventure lovers, where they will be able to fly, dive, climb, learn the skills for adventure at Basecamp or take on some seriously high ropes.

Role Overview
The I-Fly Instructor is responsible for the day to day smooth and safe operation of the I-Fly Indoor Skydiving element of the attraction through a proactive approach to delivering an exceptional guest experience.

Guests at The Bear Grylls Adventure will learn the core mental and physical skills for adventure at Basecamp before choosing an epic hero challenge – I-Fly is one such ‘Hero Activity’ where our guests can participate in Indoor Skydiving with qualified I-Fly instructors to ensure the safest and enjoyable experience.

What will I do?
* Instruct guests in the I-Fly Indoor Skydiving ‘Hero Activity’ element of The Bear Grylls Adventure
* Ensures that all guests have the very best and safest experience while participating in the I-Fly paid add on element of the attraction in the very safest, fun and timely manner.
* You will ensure the delivery of a seamless guest experience consistent with our brand image.
* To ensure that the attraction is presented and maintained to the highest standards in all areas at all times.
* Takes ownership of any day to day challenges to ensure the smooth running of the business operation and follows through to resolution.
* To assure visitors and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
* Ensure green results for visitor KPI’s and Mystery Shopper Visits
* To effectively monitor the visitor experience via use of daily and weekly checklists and continuous monitoring of on-site activity.
* To monitor quality standards and procedures via ‘walking and testing the attraction’ at regular intervals throughout each day, to include: communicating and engaging regularly with guests and staff.
* Work alongside other departments to ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction
* Day to day management of all aspects of both commercial and guest experience operations.
* Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
* Embody the Merlin Way and act as a Merlin ambassador to both staff and guests
* To ensure that company standards of Health & Safety are maintained at all times.

This role is full time, permanent, averaging 37.5 hours per week and will includes weekends and bank holidays as required.

Full training will be provided, however it is a definite plus if you have prior iFly Instructor or Skydiving Instructor experience.

Alongside a competitive annual salary and 20 days annual leave plus 8 bank holidays you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass which gives you free admission to all of Merlin’s attractions worldwide, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of Lego, and much more!
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