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Attractions jobs in Woburn Abbey, Milton Keynes, UK

7 jobs found

Matching jobs within 50 miles of Woburn Abbey, Milton Keynes, UK
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£23,375 pa
Job location: Cambridge, UK
Job sector: attractions
Job description:
Summary

Have you got fantastic team leadership skills and experience of achieving stretching sales targets in a busy visitor environment? Are great conversations and exceptional service at the heart of everything you do? We’d like you to bring those skills to the biggest conservation charity in Europe. We need your help to delight our visitors every day, helping us grow our membership every year.

Please be advised that this role will involve regular weekend working, as well as working during the school holidays, on Bank Holidays and over the Christmas period on a rota basis. You’ll also be part of the Duty Management Team on a rota basis to help support the wider property – further details of this will be discussed at interview stage.

What it's like to work here

Anglesey Abbey is one of the National Trust’s top ten busiest and fastest growing properties, open 362 days a year and currently welcoming nearly 400,000 visitors a year. Our friendly, enthusiastic team of staff and volunteers enable us to take care of this special place, bringing our work and stories to life for others to grow support for our cause.

Our 114 acres, with house, water mill, gardens and woodland provide adventure, relaxation and inspiration throughout the seasons. Only six miles from Cambridge city centre, we have many local visitors who return to us time and again. Developed by one man, the future Lord Fairhaven, at the age of 30, began to create his first home; wanting to inspire and surprise his guests, he laid out a spectacular garden, and a cosy home full of fine furnishings, paintings and books in which he loved to entertain.

What you'll be doing

Visitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the manager for the Membership & Visitor Welcome team, you’ll lead by example, seizing all opportunities to grow our income at the Visitor Welcome Centre. You'll strive to achieve stretching targets and maximise income using the Trust’s recruitment procedures and instructions, training the team to have excellent recruitment knowledge and to promote the benefits of Gift Aid and payment by Direct Debit.

You'll make sure that all of our visitors feel welcome and have outstanding and inspirational experiences of our conservation work. You'll be part of a broader visitor experience team on the property, delivering great service to visitors, promoting good communication across the site and developing experiences to move, teach and inspire.

You’ll coach and motivate the team to ensure excellent service is delivered everytime, including a great welcome and goodbye. You’ll manage your resources and engage your team in adapting to new ways of working, helping us manage growth and capacity challenges across the property. You’ll develop long term plans and test innovative ways to improve membership retention and conversion.

Who we're looking for

To be successful in this important role, you’ll need to have:

•Outstanding customer service skills
•Experience of working in a commercial or customer-focussed environment
•Great people management skills and the ability to motivate a team
•Proven track record of high performance in achieving targets as well as confidence leading others to achieve sales and membership targets
•Genuine enthusiasm for working with people
•Good understanding of the National Trust and what we do
•Experience recruiting and training new team members as well as developing experienced team members •Understanding of a heritage or conservation environment


The package

Looking after you

•Health cash plan – from as little as £3.09 per month for you and your dependents
•Pension contribution match up to 10%
•EAP and proactive Health and Wellbeing
•Discounted gym membership at over 100 leisure facilities across the country

Looking after your career

•Grow your career through professional training courses across the Trust
•Develop your skills with an internal secondment
•Pay review linked to values and behaviours, commitment to progression
•Income protection due to illness

Unique to Us

•Work in some of the most beautiful, iconic and unique locations in the UK
•Free entry to NT properties for you, a guest and your children (under 18)
•20% off in our Retail and Food & Beverage outlets
•Discount up to 35% off a National Trust holiday cottage booking
Up to £55,000 (depending on experience) + pension
Job location: Newmarket, UK
Job sector: attractions
Job description:
Contract – Two Year Fixed term, Full-time Contract with possibility of extension
Location – The National Heritage Centre for Horseracing and Sporting Art, Palace House, Palace Street, Newmarket

Job Function - Summary
This new and exciting senior management role will lead the commercial and operational teams and is focused on commercial decision making, business planning and cost control, through the ability to unite those teams around a shared vision and plan.

The National Heritage Centre at Palace House is a footfall focused visitor attraction. The customer offer and experience needs to be reviewed and improved continuously both to maximize profitability and to ensure the best experience for all visitors.

This post is initially funded for 2 years.*

We are looking for someone to drive all commercial aspects of the site with:
• strong commercial acumen combined with a flair for financial analysis and an ability to manage complex commercial data
• proficiency in presenting clear and concise commercial reports to the management team, trustees and stakeholders/funders
• experience at management level with a strong track record in marketing/PR, retail and events in a destination tourist venue where they have demonstrably improved the offering and have increased footfall, turnover and profitability
• decisiveness to action relevant changes
• a background with a successful commercial destination tourist venue with a family-focused visitor experience

To apply, please send your current CV and a covering letter, explaining your interest in this post and relevant experience and qualifications, together with details of at least two referees and information regarding your availability. Please also indicate if there are any restrictions on you taking up employment in the UK and, if so, provide details.

* This job has been made possible by project funding through the Heritage Lottery Fund’s Resilient Heritage Programme.

Equality: The National Horseracing Museum believe in the employment and advancement of people solely on their ability to do the job required. When recruiting people, we will, therefore, disregard their gender, marital status, race, age, colour, nationality, ethnic origin, religion and sexual orientation. There will be no discrimination on the basis of disability
Competitive
Job sector: attractions
Job description:
Have you got what it takes?

At The Bear Grylls Adventure guests can conquer epic mental and physical challenges inspired by the world’s greatest adventurer, Bear Grylls.

A destination for true adventure lovers, where they will be able to fly, dive, climb, learn the skills for adventure at Basecamp or take on some seriously high ropes.

Role Overview
The I-Fly Instructor is responsible for the day to day smooth and safe operation of the I-Fly Indoor Skydiving element of the attraction through a proactive approach to delivering an exceptional guest experience.

Guests at The Bear Grylls Adventure will learn the core mental and physical skills for adventure at Basecamp before choosing an epic hero challenge – I-Fly is one such ‘Hero Activity’ where our guests can participate in Indoor Skydiving with qualified I-Fly instructors to ensure the safest and enjoyable experience.

What will I do?
* Instruct guests in the I-Fly Indoor Skydiving ‘Hero Activity’ element of The Bear Grylls Adventure
* Ensures that all guests have the very best and safest experience while participating in the I-Fly paid add on element of the attraction in the very safest, fun and timely manner.
* You will ensure the delivery of a seamless guest experience consistent with our brand image.
* To ensure that the attraction is presented and maintained to the highest standards in all areas at all times.
* Takes ownership of any day to day challenges to ensure the smooth running of the business operation and follows through to resolution.
* To assure visitors and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
* Ensure green results for visitor KPI’s and Mystery Shopper Visits
* To effectively monitor the visitor experience via use of daily and weekly checklists and continuous monitoring of on-site activity.
* To monitor quality standards and procedures via ‘walking and testing the attraction’ at regular intervals throughout each day, to include: communicating and engaging regularly with guests and staff.
* Work alongside other departments to ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction
* Day to day management of all aspects of both commercial and guest experience operations.
* Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
* Embody the Merlin Way and act as a Merlin ambassador to both staff and guests
* To ensure that company standards of Health & Safety are maintained at all times.

This role is full time, permanent, averaging 37.5 hours per week and will includes weekends and bank holidays as required.

Full training will be provided, however it is a definite plus if you have prior iFly Instructor or Skydiving Instructor experience.

Alongside a competitive annual salary and 20 days annual leave plus 8 bank holidays you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass which gives you free admission to all of Merlin’s attractions worldwide, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of Lego, and much more!
Competitive
Job location: Chertsey, UK
Job sector: attractions
Job description:
We are THORPE PARK Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Head of PR! In this role you will work closely with the Marketing Director and Head of Marketing, to define and deliver strategic and integrated communication plans for THORPE PARK Resort, with PR as a key communications channel. You will develop and deliver in-house Press Office capabilities to support Park, Hotel, RTP and wider Merlin comms programmes; influencing wider Marketing strategies as a highly respected, visible and motivated strategic Marketing leader. Additionally, as Head of PR you will lead, develop and manage a proactive and visible in-house team, to deliver exceptional news generation and PR coverage.

We are looking for the following skills and experience;
* A senior communications specialist with an agency background who is tenacious, hard-working & highly respected by both internal & external stakeholders
* At least +5 years PR experience
* Equally happy running high profile events, whilst concurrently creating impactful and high profile news stories that impact the national news agenda
* Strong background in Crisis Communications and ability to think on your feet to secure exceptional results
* Exceptional Manager, who inspires and leads from the front

This role is Full Time, Permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

Alongside a competitive annual salary and 33 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan; Merlin Magic pass, which gives you 40 free tickets annually, to visit any of our attractions worldwide; Employee Assistance Programme; Life Assurance; 25% discount in our retail shops and restaurants; 40% discount online off of LEGO, and much more!
£25,000 plus additional sales
Job location: Chessington, UK
Job sector: attractions
Job description:
We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

Heading up this young and dynamic team, and reporting into the Head of Sales, our VIP Sales and Operations Manager will drive the VIP brand as part of Chessington World of Adventures Resort strategy. This will involve new commercial products and experiences which cement Chessington’s positioning as Britain’s Wildest Adventure. You will manage the creative strategy of new commercial opportunities such as new animal experiences, VIP day and short break packages, guided entertainment experiences, and seasonal experiences to name but a few. You will be working closely with Hotel, Zoo, Marketing and Entertainments experience managers to implement these wild and adventurous ideas, whilst driving towards revenue targets and motivating your team to deliver memorable experiences to all audiences

We are looking for the following skills and experience;
* Methodical in your approach, with a high attention to detail.
* An assertive personality and strong communicator who is able to build rapport across all areas of the business.
* Strong background in sales in order to drive the commerciality of the department across all areas of the business to drive towards revenue targets.
* Able to confidently read a P&L report and analyse other financial data.
* Have a proven track record in managing budgets and cost control.
* Creative in your thinking to enable you to deliver new and exciting VIP experiences that create memorable moments consistently.
* Passion to drive high levels of customer service standards and grow the department to become an established part of any Adventurer’s day!
* Ideally you will have theme park experience and a track record of exceeding expectations in a customer facing role.
* Proven commercial awareness.
* Able to manage a team to deliver high-quality experiences to perfection.
* Have a positive & enthusiastic attitude, will bring energy & motivation and you will be driven by Fun and Business.

This position is permanent working full time; 5 days out of 7, based on 40 hours per week. Flexibility is required to meet the needs of the business; shifts will include weekends, evenings and bank holidays.

Alongside a competitive annual salary up to £25,000 plus additional sales incentive bonus of up to £2,000 per year, you can look forward to enjoying a great benefits package including 33 days holiday (including bank holidays) a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job location: Chessington, UK
Job sector: attractions
Job description:
We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Conference & Events Coordinator. In this role you will be working alongside the Conference & Events Manager, you’ll see that our venues receive a healthy stream of bookings. It means supporting sales and reservations by turning every enquiry into a firm engagement. You’ll also tackle event organisation, working with our operational teams to ensure everything goes smoothly. In short, it’s a busy, varied role at the heart of our business. You could be showing potential customers round one day and arranging a function the next. Whatever the project, your efforts will raise revenue and build our reputation.

We are looking for the following skills and experience;
- Worked in a similar role, ideally in the hotel industry, you’ll have what it takes to make this part of our business a success.
- IT-literate (Delphi, Opera), great with people and good in a team.
- Proactive, with a self-motivated approach. This means you take the initiative when it comes to communications and when showing off our facilities to potential clients.
- Please note that you’ll need to be flexible regarding hours – weekend and evening work may be necessary.

This role is full time, permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

Alongside a competitive annual salary up to £20,000 and 28 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job location: London, UK
Job sector: attractions
Job description:
We are Merlin Entertainments London and we are part of the magical Merlin Entertainments.

We are currently recruiting for a Senior Marketing Manager to lead the strategic development, implementation and evaluation of the marketing plan in order to meet or exceed the business volume, revenue and EBITDA annual targets. For our London Dungeon attraction.

We are looking for the following skills and experience;
* A minimum of 5-7 years of experience in strategic and tactical brand marketing
* Must have experience of managing agencies and multi-media through the line campaigns
* Strong IT skills
* Commercially competent, ability to understand key levers of the P&L
* Strong analytical skills with ability to demonstrate ROI
* Ability to think strategically
* Ability to work in multi-disciplined/cross-functional teams
* Excellent interpersonal and communication skills needed with the ability to build close relationships with internal and external customers/departments
* Strong leadership and influencing skills required.
* Ideally able to start as soon as.

This role is a full time; based upon working 5 days out of 7 (typically Monday to Friday) however flexibility is required as there may be times when you will need to work weekends and outside or normal operating times.

Alongside a competitive annual salary and 28 days holiday (including Bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
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