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Titanic Belfast is recruiting with Leisure Opportunities
star job
Competitive Salary & Benefits
Job location: Belfast, UK
United Kingdom
Job sector: entertainment
09 Apr 2018
Job description:

TBL International is an umbrella organisation that operates attractions and venues across the tourism, business and leisure sectors. Its flagship venue Titanic Belfast, located on the exact spot where the RMS Titanic was built and launched in Belfast, Northern Ireland, has welcomed approx. 4.5 million visitors since opening in 2012 and was crowned the World’s Leading Tourist Attraction in 2016. Encompassing a nine-gallery interpretative visitor experience, dedicated conference and banqueting facilities, an exhibition gallery, education facilities, retail outlets and three dedicated themed eateries, Titanic Belfast has transformed the tourism landscape in Northern Ireland.

TBL International’s portfolio of venues also includes SS Nomadic, the last remaining White Star Line vessel in the world which operates as a unique heritage event space and visitor attraction, as well as the Titanic Exhibition Centre, a 6,000 square metre space for exhibitions, sporting events and large-scale banquets. All three venues are located in Belfast’s Titanic Quarter, a thriving part of the city full of industrial and maritime heritage.

Role Description

Role: Director of Operations
Responsible to: The Chief Executive
Role Purpose:

The Director of Operations, part of the TBL International Directorate Team, has responsibility for the smooth and profitable operations of Titanic Belfast, SS Nomadic and the Titanic Exhibition Centre (TEC). As well as the development and mobilisation of any new ventures that TBL enter into.

As part of the senior leadership team you will lead the Operations and Fulfilment Department, you will drive standards whilst challenging operating costs and ensuring all teams deliver best value. You will also have direct responsibility for the following core departments within the organisation: Venue Management, including Facilities and IT, Visitor Attraction and Hospitality.

Main Job Tasks and Responsibilities

Core Responsibilities:

- Direct Management responsibility for the following sections: Visitor Attraction, Facilities Management (through the TB Venue Manager), IT, Hospitality, TEC (through the Venue Manager).
- Work alongside the Divisional CEO and the Divisional Director of Finance and Sales as part of the Directorate Team, in a collaborative manner, ensuring effective flow of information that will inform strategic planning.
- In conjunction with the Operation and Fulfilment Senior Executive Team (SET), to develop and deliver an annual operations plan and budget for Titanic Belfast, Nomadic and TEC.
- To drive departments to meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labour costs, costs of sale, and other expenses. Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximisation of profit at all times.
- To set and monitor service standards across all areas of operations.
- To work with the facilities department in the planning and implementation of a building system and fabric life cycle replacement programme.
- Overall responsibility for the development and maintenance of the organisation’s Customer Service Strategy to include – Customer Charter, Complaints procedure, Customer Service Training, Ensuring that the core products meet the 5-star standards set out in the strategic plan.
- Lead officer in regards to the organisations strategies for Health and Safety, Security, Risk Management, emergency and incident handling.
- Responsible for supporting members of SET and the Venue Manager in ensuring legislative compliance across the organisation.
- Responsible for ensuring Business Continuity and disaster recovery plans are developed and reviewed in line with up to date industry information, intelligence and best practice.
- Responsible for leading new business set-up and organisational integration in relation to operations and fulfilment.
- Developing and reviewing Disability Access Strategies in line with industry best practice.
- Responsible for contract management and best value across all venues – Cleaning, Security in conjunction with the site venue managers.
- Work alongside the Divisional Director of Finance and Sales in the areas of IT, system development and management across the organisations.
- Maintaining an awareness of external factors which impact the business.
- To collaborate with internal stakeholders to create, develop and implement ideas, events and initiatives to drive revenue growth.
- To conduct staff performance review meeting and identify training needs.
- To maintain the company time and attendance system for your department.

Core Directorate Responsibilities

- Responsible for setting the strategic direction of the organisation.
- Developing, reviewing and monitoring company policy.
- Responsible for the generation and development of business development opportunities.
- With support from Senior Executive Team, the Directorate Team will approve and oversee the implementation of any necessary capital investment programmes.
- To provide strategic leadership, total business direction and tactical decision making.
- To review business results and monitor KPIs across all areas of the organisation.
- In conjunction with the Senior Executive Team, to be responsible for the development, monitoring and delivery of the Strategic Business and Marketing Plan for all TBL business.
- Monitoring overall expenditure against approved budgets.
- To challenge existing operating models and explore new company policy initiatives.
- To provide gap analysis for all areas of operation.
- To inform the chairman and board when required.
- To manage the relationship with Titanic Foundation Ltd. And Titanic Belfast’s Stakeholders.
- To provide external context within the operating environment.
- The above reflects the main elements associated with this position. It is not intended to be exclusive or exhaustive.

Person Specification

Essential Criteria

All applicants must be able to demonstrate the following, by the closing date:
1. A third level qualification or equivalent
2. Experience of successfully leading an operations / facilities or commercial function within a fast-paced multi-disciplined commercial organisation
3. A proven track record of working collaboratively with senior management in successfully achieving challenging corporate objectives and KPIs
4. A proven track record at senior management level of business planning, setting financial targets and managing associated budgets, with a demonstrable understanding of the commercial realities.

Core Competencies

1. Leadership and Relationship Management
2. Communication and Influencing
3. Strategic Thinking
4. Results Driven
5. Decision Making and Problem Solving

Desirable Criteria

- Knowledge of the Northern Ireland hospitality, exhibition, and leisure and tourism sectors.
- Previous track record of working with Tourism Agencies.
- Proven experience of capital investment programme roll out.

Competitive salary and benefits package. For more information and details on how to make an application please click 'Apply Now'

The deadline for return of completed applications is strictly 9am on Monday 14th May 2018.
First Interviews will be held on Tuesday 22nd May 2018 with any additional interview arrangements to be advised.

TBL International Limited is an Equal Opportunities Employer.
Planning Solutions Limited is recruiting with Leisure Opportunities
star job
up to £35,000 per annum depending on experience
Job location: Spalding (Relocation Packages Available), United Kingdom
United Kingdom
Job sector: entertainment
05 Apr 2018
Job description:
Unique Adventure Land Attraction

We are seeking to recruit a dynamic General Manager to manage this new unique leisure attraction and lead our team in this exciting venture in Spalding, Lincolnshire.

Set in the heart of a busy shopping centre, this is a new exciting leisure experience and American style diner and party rooms.

Previous experience of working in a family-friendly leisure environment would be an advantage.

If you are a motivated individual and can drive the commercial success of the attraction and exceed customer service expectations and have an eye for detail, this may just be the opportunity you are looking for.

The attraction is set to open in early summer and we are looking to have the General Manager in place to play a key role in the recruitment selection and business startup.

This role offers a competitive salary and benefits package, with relocation packages available for the right candidate.

A full job description is available by clicking here.

If you have the ambition, skills and experience for this role, please send your cv and covering letter to Chris Sturdy, Regional Manager by clicking Apply Now below.
featured jobs
Circa £23,000
Job location: Manchester, UK
Greater Manchester
United Kingdom
Job sector: entertainment
18 Apr 2018
Job description:
An experienced F&B Manager is sought to work within a diverse leisure business working at the busy Flag Ship site Namco Funscape The Trafford Centre

Within the role your responsibilities will include:

- Increasing current F&B sales on site and pushing the business forward
- Training and Development of onsite staff
- Improving the delivery and standards of the F&B operation
- Full P&L accountability of F&B sales
- Managing Costs of Sales to ensure profitability remains in line with company targets
- Weekly stocktakes & line cleaning
- Health and Safety compliance
- EPOS/Stock review and variance analysis


Previous experience working with an busy F&B operation is essential.

You will be an excellent communicator, having the ability to drive and inspire the onsite team to push and maximise F&B sales.

With a ‘hands-on’ approach you will acquaint yourself with all processes within the F&B operation on site making efficiencies and increasing effectiveness wherever possible.

Operating in the leisure environment the business opens and operates daily 364 days a year with key trading times being evenings, weekends and school holidays. As a result, the role demands flexibility.

Company Profile:

Namco UK Ltd. is part of the Bandai Namco group of companies a listed company that operates across the globe. The main business units of the worldwide group are toy and hobby products, game software and amusement facilities however in the UK Namco UK Ltd operates leased large scale multi leisure facilities and significant revenue share contracts.
Competitive Salary & Benefits
Job location: Hamburg, Germany
Hamburg, Germany
Job sector: entertainment
05 Apr 2018
Job description:

The Hamburg Dungeon belongs to Merlin Entertainments; the second largest live-entertainment company in the world. Every year, our attractions greet around 40 million guests worldwide. Since opening in Hamburg’s historic Speicherstadt neighbourhood 18 years ago, the Hamburg Dungeon has become one of the city’s most popular tourist attractions.

We offer our guests the ultimate live action journey through the murky past of Hamburg, with live shows, exciting rides, and historically horrible professional actors. We are searching for a:



- You share responsibility for the efficient operational running of the Performance Department through administrative and creative duties, together with the Performance Supervisor.
- Team leadership and coordination, including planning of auditions, training and indoctrination of new cast members, workshops and regular quality control, reporting to the Performance Supervisor.
- Scheduling for the 60 person department according to the budget.
- Lead and motivate the team and report directly to the Performance Supervisor. You actively enhance the unique “guest experience”, including assisting with new and seasonal show creating and implementation.
- You assist in maintaining the continuity of the Dungeons brand, the juxtaposition of genuine horror and irreverent humour.
- Network and communicate clearly with members of the Management Team and ensure appropriate information is fed back to the members of the Performance Department.
- Coordination of daily duty operations, including writing the daily plan and performing as an actor in the attraction when necessary.
- This exciting and extremely versatile job requires not only economical responsibility, but also an interest in outstanding customer service, an eye for detail, creativity, and the ability to lead and motivate a team.

These goals help us create an unforgettable experience for our guests.


- You must have professional training as an actor.
- Experience in the world of themed entertainment is a plus.
- Leadership experience is a plus.
- Experience in communication and organization of Marketing and PR is a plus.
- You can create and analyze performance reports and stay organized while working on multiple projects.
- You can maintain the highest level of service in high-pressure situations.
- You have experience in a creative field.
- You are fluent in written and spoken German and English.


If you interested in a unique job opportunity, training and workshops, as well as free entrance to all Merlin Attractions worldwide, send us your CV and covering letter below.
Competitive Salary & Benefits
Job location: Hamburg, Germany
Hamburg, Germany
Job sector: entertainment
05 Apr 2018
Job description:
Bist Du unheimlich gut genug für uns?

Das Hamburg Dungeon gehört zur englischen Merlin-Gruppe, dem zweitgrößten Betreiber von Freizeitattraktionen weltweit. Jährlich begeistern wir circa 40 Mio. Besucher. Hast Du Lust, in diese spannende Welt einzutreten? In der Hamburger Speicherstadt liegt das Hamburg Dungeon. In seinem 18-jährigen Bestehen hat sich das Hamburg Dungeon zu einer der toptouristischen Attraktionen Hamburgs entwickelt. Hinter seinen Mauern verbergen sich die dunklen Seiten der Hamburger Geschichte, die allesamt von professionellen Schauspielern mit einem Augenzwinkern zum Leben erweckt werden. Genau dort brauchen wir Dich als


deine Herausforderung:

- Du stellst die Qualität der künstlerischen Komponenten unseres Tagesgeschäftes am Standort durch Deine operative sowie kreative Erfahrung sicher und zeichnest Dich mit verantwortlich für die Abteilung Schauspiel.

- Dazu gehört die Führung des kompletten Teams, die Durchführung von Castings, Einarbeitung und Einführung neuer Mitarbeiter, deren Trainings, Weiterbildungen und regelmäßige Qualitätskontrollen in Abstimmung und zusammen Arbeit mit dem Performance Supervisor.

- Du erstellst den Dienstplan für das bis zu 60 Köpfige Team unter Einhaltung des vorgegebenen Budgets. Du führst Deine Abteilung motiviert zum Erfolg und berichtest direkt an den Performance Supervisor. Du nimmst aktiv am Prozess der Showentwicklung teil.

- Du trägst Sorge dafür, dass die Marken Richtlinien durchgesetzt und eingehalten werden. Durch regelmäßige Qualitätskontrolle bist Du stets auf dem Laufenden und kannst proaktiv den hohen schauspielerischen Standard gewährleisten

- Darüber hinaus arbeitest Du aktiv mit dem Marketingteam zusammen und sorgst für Auswahl und Briefing von Schauspielern für Marketing/Presse Aktionen.

- Du übernimmst Dutydienste in Deinem Bereich und arbeitest aktiv in den Shows mit.

- Diese aufregende und extrem vielseitige Aufgabe zeichnet sich nicht nur durch wirtschaftliches Denken und Handeln, sondern auch durch Kundenservice, ausgeprägtes Qualitätsbewusstsein, Kreativität sowie Mitarbeiterführung und –motivation aus. Du förderst Talente Deines Teams und schaffst außergewöhnliche Erlebnisse für unsere Besucher.

unser Wunschkandidat:

- Für diese anspruchsvolle Position ist eine Schauspielausbildung zwingend erforderlich.

- Erfahrung in dem Bereich Freizeitattraktionen oder ähnlichem sind von Vorteil

- Erste Führungserfahrung eines großen Teams ist wünschenswert

- Erfahrung im Umgang mit Marketing/Presse und Kundenkontakt ist Dir nicht fremd.

- Du erstellst Reporting zur Showperformance, analysierst diese und behältst auch bei großen Projekten den Überblick.

- Du behältst auch in Stresssituationen den Überblick

- Du bist kreative und hast dramaturgische Erfahrung

- Fließende Englischkenntnisse in Wort und Schrift

Klare Perspektiven:

Du hast Lust auf einen ungewöhnlichen Arbeitsplatz, Fortbildungen und Trainings sowie freien Eintritt in alle Merlin-Attraktionen weltweit

Senden Sie uns Ihren Lebenslauf und das Anschreiben.
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