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3 Hotels jobs

The Grove is recruiting with Leisure Opportunities
star job
The Grove
£17,850
Job location: Watford, United Kingdom
Job sector: hotel
As a Spa Therapist, your spa experience to date will certainly have included delivering predominately massage treatments as well as facials, manicures and pedicures. But more than that, we’re looking for a positive focus on customer care, the flexibility to work shifts and weekends, the ability to communicate and interact with guests, in English, and the desire to play your part in a fantastic team.
Job description:
Guests visit The Grove, Hertfordshire’s spectacular 5-star hotel resort, for a real breath of fresh air. Central London quality – and benefits - without the hassle. From sheer indulgence to all sorts of outdoor activity across the 300-acre estate, our world-class, award-winning Sequoia Spa and Health Club soothes and stimulates, revitalises and inspires. To continue exceeding our guests’ expectations, we need to rely on, and develop, every member of the team.

As a Spa Therapist or Massage Therapist, you will need relevant qualifications (BTEC, NVQ, ITEC, CIBTAC or equivalent), preferably with ESPA training and product knowledge.

As a Spa Therapist, your spa experience to date will certainly have included delivering predominately massage treatments as well as facials, manicures and pedicures. But more than that, we’re looking for a positive focus on customer care, the flexibility to work shifts and weekends, the ability to communicate and interact with guests, in English, and the desire to play your part in a fantastic team.

Person Specification:

Essential:
BTEC, NVQ levels 2 & 3, ITEC, BABTAC, CIBTAC or equivalent qualification in beauty therapy Good customer care skills
Courtesy and willingness to help
Good verbal communication and listening skills and ability to build rapport with clients
Flexible and adaptable
Good team player
Ability to organize self, plan and prioritise
High level of personal presentation
Clear, conversational English

Desirable:
Experience within the beauty industry
Knowledge of ESPA
Positive attitude and open to new ideas.
Selling skills

Company benefits include:
Use of leisure facilities including gym and swimming pool
One free meal whilst on duty in the staff canteen
Uniform provided
Staff shuttle bus to Watford town centre and train station (£1 per journey)
Generous discount for you and your family/friends on food and beverage, room rate, golf and spa treatments
Annual overnight loyalty stays
Dental care
Holiday entitlement which increases after 2 years’ service
Subsidised staff accommodation if required
Excellent training and development opportunities from a gold standard Investor in People
Discounts with high street retailers through our Benefits App
St Michaels Hotel and Spa
Competitive
Job location: Falmouth, Cornwall, United Kingdom
Job sector: hotel
Job description:
Incentive bonuses, commissions and a staff well-being scheme full of great benefits

St Michael's Hotel & Spa is a stylish and contemporary, “coastal chic” AA 4 star hotel overlooking a blue flag beach and ocean views. Falmouth is a vibrant community where you can live, work and enjoy the charms of the Cornish coast all year, and recently voted one of the top ten areas to live in the country in the Sunday Times Newspaper. The hotel is currently undergoing an amazing £6m investment and Guests will experience an expanded and refreshed property from this summer. Launching at the end of the year a brand new a luxury 5 star destination spa with 10 treatment rooms, hydrotherapy pool, thermal suite and outdoor Spa garden.

Cornwall's largest Health Club & Spa, new restaurants and bars and the addition of rooms and suites, will create one of the most exciting hotel stories of 2017.

This is a career for you!

We are looking for a professional, reliable and confident therapist who is able to provide five star treatments and excellent customer service to our clients. We are seeking someone who will enhance our award winning team. Experience of additional well-being treatments would be an advantage.

You must be fully qualified to a minimum of NVQ level 3 Beauty therapy, with excellent retail sales experience. Preferably your experience will be based in hotels or on cruise-ships and the ideal candidate will have a flexible approach to working hours, which will include evenings and weekends.

Our ideal candidate: -
- Elemis trained is preferable although full training will be given by the South West's only in-house Elemis trainer.
- Have excellent communication skills and be able to learn our products and services in order to be able to provide wellness solution to meet the needs of your guests.
- Encourage repeat booking of clients.
- Be able to provide professional massage, body, facial and nail treatments to our guests.
- Maintain high standards of treatments and ensuring exceptional levels of customer satisfaction at all times.
- Efficiently and effectively handle customer queries in order to maximise customer satisfaction.
- Ensure all aspect for the spa guest journey is adhered to all times.

Rate per hour plus additional benefits: -
The rate per hour will be £8.00 and is weekly paid. We provide your meals while on duty as well as staff discount on Spa treatments and Spa products. There is also a staff discount for our award winning restaurant and a great incentive programme plus a discounted membership in our new Health Club.

How to apply
To apply click on ‘apply now' and send Lucy Mingo with the subject ‘Spa Therapist' your CV/covering letter. We want our interactions with guests to be memorable, so please make your email memorable as well. Tell us about how you match up to the role and characteristics, and what makes you the right person to join our team.
Legoland
Competitive
Job location: Carlsbad, CA, United States
Job sector: hotel
Only 1 day left to apply!
Job description:
Scope of Job:
The Director of Front Office Operations (Senior Front Office Manager) is responsible for, and will oversee, the Front of House area/ functions of the Hotel for LEGOLAND Hotel & LEGOLAND Castle Hotel

Key Objectives:
1. Leading the Front Office teams in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
2. Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
3. Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way.

Main Responsibilities:

Business Impact/ Results
- Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.)
- Continually review guest waiting times and guest satisfaction.
- Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
- Ensure all cleaning is executed accordingly and to the correct standard.
- Where appropriate, liaise with Revenue Manager to ensure all conference and trade billing is completed accurately and to a high standard.
- Monitoring of night staff performance.
- Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

Creativity
- Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
- Explore and feedback any other sales opportunities and revenue streams.
- Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

Communication
- Work closely with the Head of Hotel Operations in terms of striving to achieve the wider hotel objectives.
- Update the Head of Hotel Operations on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
- Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
- Establish a consistent way of communicating information to all staff in a 24 hour operation.

Decision Making and Autonomy
- Monitor and review operation of the department and implement changes to improve efficiency.

Applied Knowledge and Specialist Skills
- Effective communication skills.
- Lead by example while being a role model for the Merlin Way
- Impact and influencing skills

Managing Resources
- Effective management of budget.
- Effective use of department resources.
- Ensure there is adequate fire cover every night.
- Provide a balanced level of support and leadership to both the day and night teams in the hotel.
- Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
- Ensure team and department costs are kept within agreed budget.
- Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
- Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.

Complexity and Problem Solving
- Creative ideas for delivery of guest satisfaction and operational targets.
- Act as an incident controller to provide support and recovery to the Hotel.
- Coordination of all rescue and evacuation activities for the hotel.
- Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

Health and Safety
You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it. You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Background and Experience:
-3 – 5 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required.
-Proficiency with Opera is essential.
-Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.

Education:
Bachelors degree in a related field or equivalent experience required.
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