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£16,500 - £17,100 annual salary
Job sector: leisure centre
Job description:
The Company

Love Withington Baths (LWB) is a charitable organisation run by local people with a shared vision to provide accessible and affordable high quality leisure opportunities for its residents and local businesses (www.lovewithingtonbaths.com).  Withington Leisure Centre is over 100 years old and contains a 60-station gym, a 22 x 6m pool, two studios, physiotherapy room and a small café.

The role of Receptionist/Lifeguard

Reporting directly to the Facility Manager we are looking for a high-quality Receptionist ideally with previous experience in the leisure industry. The person will also be required to undertake lifeguarding responsibilities for which training will be provided if you do not already have the NPLQ. The role will require flexible working with a shift pattern including early starts, evenings and weekends. This will be 40 hours a week full-time but we will also consider part-time candidates. The role is wide and diverse so we are looking for someone who has a broad and proven skill set that can encompass the requirements of the role. The things we are looking for in our successful candidate include but are not limited to:

-Excellent communication skills
-Fantastic customer service including handling complaints
-Sales experience
-Database and systems management – e.g. of our membership and swim school
-Finance – including payments to suppliers and recording revenue
-Cleaning will also be required as part of this role
-The person we are after will
-Have excellent communication skills, verbal, written and IT based
-Have good numerical skills and be confident and comfortable handling cash/taking card payments

Be the positive and enthusiastic face of Withington Baths. As the first member of staff, visitors encounter, you will need to be adept in welcoming all people visiting the baths, you will need to be comfortable dealing with a wide range and variety of people and excel at making them feel welcomed and part of the Love Withington Baths family.

Remuneration: £16,500 - £17,100 annual salary

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. We welcome applications from all backgrounds and all sections of the community. This post is also subject to an e hanced DBS check.

Please apply by submitting a letter of application, addressing the above points and your suitability for this position, along with your CV below.
Competitive Salary & Benefits
Job sector: leisure centre
Job description:
The position of a Receptionist is an area where we have the opportunity to deliver great service and as such the individual in this position must be professional at all times; have limitless enthusiasm; be flexible; willing to embrace change and challenges; and have a commitment to deliver excellent service to the membership. This person will take pride in their place of work and always look at how the delivery of that service to members can be improved within that environment. They will assist in the efficient and effective daily running of the facility. They must be seen to be living the clubs core values of professional Integrity, Belonging & Enjoyment, Excellence in Performance and Member service


Reporting to the Health Club Manager (or Assistant Manager in his absence) you will be required to fulfil a variety of roles within the facility throughout a working day. Shift work over the seven days of the week and bank holidays are included.


24 hours per week

Shift Range Weekdays 6.00am to 9.30pm
Saturdays 6.30am to 8.30pm
Sundays 7.00am to 8.30pm
Bank Holidays 7.30am to 8.30pm

Job Description

-Deliver a friendly welcome for all members and their guests upon entering the Health Club. Ensure the procedure for the entry of members and their guests is carried out in a professional, efficient and courteous manner and log every member and guest in the correct way.
-Deal with enquires and take bookings and payments from members face to face, over the phone or by email.
-Assist all members who have queries complaints or require information, in a polite, friendly and helpful manner.
-Be presentable at all times whilst at work with a clean and tidy issued uniform with a name badge on display.
-Ensure members, guests and staff, observe club rules and enforce them where necessary.
-Follow all other procedures that may be arranged so that the facility operates in a safe and functionally efficient manner.
-Perform reasonable duties as specified by the Health Club Manager, Health Club Assistant Managers, Health Club Duty Managers, Chief Executive or member of the clubs senior management team.
-Maintain a clean working environment in reception and back office area.
-Ensure daily checklist and emergency reference file forms are filled out in a timely manner.
-Monitor the delivery and collection of clean and used towels, in relation to the stock audit.
-Monitor retail stock levels twice daily.
-Take responsibility for health club retail and retail promotions.
-Clock in and out via hand reader and have clear understanding of lateness disciplinary procedure.
-Understand and know the One Team practices and be seen to carry out the practices daily. -Ensure Health Club notices are current and within date.
-Ensure all cashing ups are correct - shortfalls should be answered for.
-Ensure timetables and leaflets are fully stocked at reception desk.
-Undertake administration tasks as necessary.
-Administer first aid where suitably qualified, in accordance with Company procedures. Participate in the organisation and promotion of activities, achieving maximum usage levels for all sessions.
-Undertake any specific tasks relating to new initiatives, special events and special customer needs.
-Comply with all operating procedures of the Company.
-Assist members with regard to lost property, use of equipment and provide general information regarding the facility. 
-To maintain a professional attitude towards work and ensure operational procedures are adhered to at all times.


-Personable manner
-Team player
-Excellent communication skills with excellent written and spoken English
-Smart appearance
-First Aid qualification
-Excellent IT skills
-Ability to work on 7-day rota system

Desirable Requirements:

-Level 3 NVQ Customer Service qualification
-Have a keen interest in sports, health & fitness
-Live within close proximity to Roehampton Club

Staff Benefits

Competitive salary, excellent training and development, generous company pension scheme, half-yearly staff fund payment, meals whilst on duty, uniform, use of Clubs’ facilities after a qualifying period.

To Apply:

Please send a CV with a covering letter detailing how you meet the key criteria.
Job sector: leisure centre
Job description:
at Stratford Leisure Centre

Everyone Active is currently seeking customer service professionals to join our Front of House Team. You will promote the Everyone Active vision, values & beliefs and provide an efficient, helpful & friendly service to customers within our busy Leisure Centre whilst also recommending greater products and services available.

You will be responsible for collecting customer data and for the sales of our award winning swimming lessons along with working towards hitting commercial targets and generating leads/sales opportunities. As the visible face of the centre, it is essential that you are outgoing & friendly and are available to assist with all our customer’s needs. You must be highly motivated and committed to delivering high standards of customer service.

We would like to hear from you if you:
* Are experienced in delivering exceptional customer service that generates income sales opportunities and customer compliments
* Can proactively promote to visitors & members, the Everyone Active brand by embracing our brand values and brand mission of 30 minutes activity 5 times a week
* Are able to work under your own initiative
* Are approachable, friendly & flexible

Full training will be given to the right candidates. External applicants may also be considered.

All employees of Everyone Active benefit from free gym membership.

For more details on the position or to apply, email a current CV to Nick Stowey at nickstowey@everyoneactive.com

Voted No 1 Accreditations & Partners


Everyone Active manages this facility in partnership with Stratford-On-Avon District Council.

Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.
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