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Spa general manager jobs

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Four Seasons is recruiting with Leisure Opportunities
star job
Competitive Salary & Benefits
Job sector: spa
Job description:

-Excellent Reading, writing and oral proficiency in the English language.
-Excellent communication skills.
-Basic knowledge of Lotus Notes, Microsoft Office and Fidelio/Opera preferred.
-Knowledge of service, cost control, labor controls, menu writing, maintenance, merchandising and accounting.
-Previous supervisory or management experience required.
-Massage Therapist or Beautician, certified.
-Minimum 3 years’ experience in 5 star Spa Environment.
-A thorough understanding of Spa treatments and The Spa environment.
-European spoken and written language skills desirable



1. The ability to assist the Director of Spa with the supervision, management and growth of all Spa staff.
2. The ability to interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her.
3. The ability to work with the Director of Finance to control payroll and manning and ensure Payroll system is completed in a timely manner.
4. The ability to keep accurate and up-to-date records and statistics on the Spa - Knowledge in the financial side of spa management like understanding P&L Reports and Budgeting basics, Sales & Marketing side of the spa-like preparing Spa Demographic reports and other sales reports of services and retail products from Reservation Assistant e.t.c., as well as of Spa employees.
5. The ability to effectively integrate The Spa with the Resort operations and in accordance with Spa trends.
6. The ability to interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner.
7. The ability to respond properly in any Resort emergency or safety situation.


1. The ability to schedule staff and complete payroll records in accordance with budgeted guidelines.
2. The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
3. The ability to contribute to meeting or exceeding retail and spa treatment revenue targets.
4. The ability to take initiatives in developing skills and adding knowledge on new spa treatments and products.
5. The ability to review all suggestions and comments from guests and make necessary adjustments.
6. The ability to keep accurate and up-to-date records and statistics on the Spa as well as of Spa employees.
7. The ability to develop all operation manuals for department and implement training programs to ensure the growth of the department.
8. The ability to ensure timely and effective performance reviews for the department.
9. The ability to participate in regular staff meetings keep employees informed of hotel policies and changes as well as ways to increase sales and service.
10. The ability to keep the Director of Spa informed about the department, all employees' performance, and guests concerns and comments.
11. The ability to ensure Standards Testing is in place for all departments and that the necessary tests are carried out as per hotel policy.
12. The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa-related services in relation to assistance with policies, philosophy and objectives for the Spa.
13. The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required.
14. The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
15. The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa-related services such as assistance with policies, philosophy and objectives of the Spa.
16. The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to Standards to ensure smooth operation.
17. The ability to handle guest complaints and keep management informed as necessary.
18. The ability to work closely with the Engineering department to maintain proper mechanical operation of all Spa equipment.



1. The ability to manage and oversee all the Spa Facilities (Spa, Treatment Rooms, Hair Salon, Yoga Pavilions, Changing Room, Retail, Guest Activities) .
2. The ability to assist other departments when possible.
3. The ability to train employees in hazard detection and reporting.
4. The ability to utilize all computer systems relevant to the department.
5. The ability to communicate with other departments to ensure a supporting team of professionals.
6. The ability to be certified in CPR (Cardio-Pulmonary Resuscitation).
7. The ability to perform other tasks or projects as assigned by Resort management and staff.
8. The ability to ensure OH&S policies and procedures are in place and adhered to by all staff.
9. The ability to train and monitor the adherence OH&S and Injury Management policies and procedures.
10. The ability to respond properly in any hotel emergency or safety situation.


1. The ability to monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.
2. The ability to verify that attendant staff are present and performing opening or closing duties.
3. The ability to maintain a safe and hazard free environment for all staff and guests and promote safety awareness at all times.
4. The ability to control the administration of Gift certificates.
5. The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department.
6. The ability to ensure a safe working environment maintaining equipment, reporting difficulties with equipment and applying good housekeeping measures within the department.
7. The ability to maintain a log (Lotus Notes) with important information to be passed onto management.
8. The ability to maintain a log with important information to be passed on to Director of Spa.
9. The ability to anticipate, in advance, all materials and supplies and ensure their availability.
10. The ability to be cross-trained in all functions of The Spa.
11. The ability to cover yoga classes during the absence of the Yogi.
featured job
Competitive Salary
Job sector: spa
Job description:

This role is pivotal and multifunctional within a small yet expert team delivering training and development for our luxury spa partnerships.

You will need to be able to teach and train in English, in an articulated and professional manner, delivering retail and treatment training to a high standard.

You will also be responsible for driving forward the development of existing business as well as securing new business.

It is essential for you to have 3+ years experience working with luxury spas, where training and team development is part of your role.

Spa Voyage is an established distributor for luxury natural skincare brands with an outstanding reputation in offering a first-class service. This is an exciting opportunity to join an expanding business.

Primary responsibilities:

-Be the Brand Ambassador for Spa Voyage and its product brands including our main spa brand, La Sultane de Saba (
-Manage and produce training materials to a high standard
-Training groups of spa therapists, reception and reservations teams in new and existing treatments and products
-Maintain training calendar and coordinating all training aspects
-Answer treatment and product queries in a prompt professional manner, considering different market needs
-Develop signature treatments where necessary
-Actively increase level of treatment and retail activity with partnerships
-Implement strategies and actively seek/secure new business
-Maintain regular contact with customer base through business meetings, events and training activity

Skills required:

-3+ years experience in the luxury spa market
-Beauty therapy qualification NVQ level 3 or equivalent
-An understanding of skincare, cosmetic ingredients & skin biology
-Experience in hammam and rassoul treatments advantageous
-Excellent presentation skills
-A naturally nurturing and passionate individual who positively promotes high standards with individuals and teams
-Teacher training qualification desirable, but not necessity
-Experience within a training and/or supervisory / management position
-Good computer literacy Outlook, Word, PowerPoint & Excel
-Motivated, highly organised and driven individual who is comfortable working both individually and as a team


-Salary dependant on experience
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