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Competitive
Job sector: theme park
Job description:
We are Madame Tussauds Hollywood, and we part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be a part of Team Merlin at Madame Tussauds Hollywood!

About The Role
As the Event Sales Manager, you will be right in the heart of the magic by enthusiastically selling our amazing site, as you will be about delivering memorable, innovative experiences. Madame Tussauds offers the ideal environment for experienced self-motivated event sales professionals to soar by utilizing contacts, creativity and proven sales skills. Travel, hospitality, theme park or attraction sales experience is a plus.

Responsibilities:
* Manage and coordinate all operational aspects of events, including arranging setup, staffing, striking etc. with minimal disruption to daily Madame Tussauds guests.
* Actively work with General Manager in the development and execution of annual special event marketing plans including the design of sales materials and promotional information and departmental budgeting
* Establish a culture of success through exemplary individual standards as a member of the attraction Leadership Team
* Follow up client inquiries and establishing client relationships, creation and finalization of client budgets, proposals and contracts.
* Representing the attraction at key industry trade shows and networking at industry functions and attending meetings on behalf of Madame Tussauds Hollywood.
* Planning and coordinating rental events, working directly with preferred suppliers such as caterers, florists, and any other service personnel for an event. Ensuring set-ups for events are completed correctly and on time.
* On-site contact for all events to liaison between event staff, management and client.
* Ability to bring a local client list including industry partners, DMC’s, event planners, human resource managers, movie studio special event planners and pre/post production houses a plus.
* Identify leads, manage prospects and acquire new business in Corporate, Entertainment, and Social Market segments.
* Nurture relationships with past clients through on and off-site presentations and effective outreach to create repeat business.
* Determine customer needs and propose appropriate solutions.
* Complete scheduled outside sales calls and cold call prospecting activities with customer decision makers.
* Document all existing and prospective client interaction in company client relationship management system.
* Promote and book successful events while assuring customer satisfaction and optimizing revenue. Assure success by adhering to internal protocols.
* Adhere to company parameters for service agreements, deposits, billing and collections.
* Maintain an awareness of market behavior and competitive trends and respond accordingly.
* Attend key company events to support client relationship building and company objectives.
* Regularly meet with General Manager to review sales activities, progress on goals, and status of prospective customers.
* You’ll be working five days out of seven but must be flexible and able to work nights, weekend and holidays.
* Perform other duties as assigned

Education:
Bachelor’s degree. Majors in business, marketing, communications and/or advertising preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
We’re a place that makes magic. Magic that gives millions of people fun, thrills and memorable experiences. We’re the thinkers, dreamers, doers and achievers whose job it is to create and deliver world-class new attractions, hotels and major investment projects, as well as manage the extensive real estate assets of one of the most exciting companies in the world. Welcome to Merlin Magic Making, the creative heart of Merlin Entertainments Plc

About the role
An exciting opportunity has arisen within Merlin Magic Making Division of Merlin Entertainments plc for a Project Manager role to be based in Florida!

Reporting to the Project Director, The America's; the Project Manager will provide supervision, support and guidance on a regional basis for all North American Resort projects. We are looking for a talented project management professional who can effectively organize, plan and control resources such as external consultants, internal stakeholders and construction projects across the region. The Project Manager will manage a diverse group of internal and external stakeholders related to the design, engineering and construction of each brand to ensure delivery within strict budgetary, quality and time constraints. You will be required to establish a network of regional contacts to add to the portfolio of existing consultants and contractors. The successful candidate will be based at LEGOLAND Florida Resort.

About you
This is an exciting role for someone looking to join a totally unique company. We are a fast-paced business and therefore looking for team members to be adaptable by nature with the ability to challenge the status quo.

The successful candidate will:
* Have extensive experience in creating and managing timelines, budgets and construction quality for new project developments ranging from $1M to excess of $10M+
* Have an extensive design, engineering and construction management experience
* Have excellent influencing and stakeholder management skills with the ability to build strong relationships at all levels both internally and externally
* Be proactive in ensuring deliverables are met on time, risks are identified and mitigated, and issues are managed and resolved
* Have worked with project governance and best practices in construction project management
* Solid knowledge of relevant software such as MS Excel, MS Project, Project Management software
* Have a positive attitude and a love of FUN!
Competitive
Job location: Columbus, OH, USA
Job sector: theme park
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Columbus!

Opening in Fall 2018, join the exciting New Openings team as the Operations Manager for the brand new LEGOLAND Discovery Center Columbus.

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Columbus!

Your Magical Role
Lead a team of fun driven and enthusiastic Playmakers! We are now looking for an experienced Operations Manager to ensure the day-to-day smooth and profitable operation of the attraction through a proactive approach to driving sales, guest service, and running quality shifts.

During pre-opening, you will work closely with the New Openings team on operational activities leading up to the successful launch of LEGOLAND Discovery Center Columbus. Post-opening, you will aim for high levels of guest satisfaction by ongoing people management including training and development, operation cost control, and health and safety management.

* Responsible for the management of the attraction and all commercial areas of the business including retail and food and beverage, ensuring the delivery of a seamless visit consistent with corporate brand image
* Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labour costs, costs of sale, and other expenses
* Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate
* Responsibility to ensure compliance with Health, Safety & Security within the workplace
* Manages up to 5 direct reports; up to 70 indirect reports

Your Magical Ingredients
* Passionate about LEGO
* Highly self–motivated strong leader with proven success managing operational teams
* Embraces the idea of encouraging and empowering Playmakers to provide inspirational guest experiences
* Minimum of 3-5 years of relevant service industry experience; preferably with strong retail management knowledge
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job location: California, USA
Job sector: theme park
Job description:
Scope of Job:
The Guest Service Team Lead for the Grounds division of Park Presentation will act as a point of Leadership between line staff and the Department Assistant Supervisor. The Team Lead will directly oversee staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Area Lead in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.

Job Role:
The Guest Service Team Lead for the Grounds division of Park Presentation will act as a point of Leadership between line staff and the Assistant Supervisor. The Team Lead will directly staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Supervisors in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep. Main Responsibilities:

As a Guest Service Team Lead working in the Operational Presentation Grounds division of Park Presentation, you will be responsible for the upkeep of the Park’s cleanliness before our operating hours. Team Leads are required to be self-starters who can lead the team to meet cleanliness goals of the park.

The job duties and abilities are listed below:
- Assists with setting Department Standards as well as maintaining them through MC monitoring, auditing, training and recertification.
- Available in the park to audit, recognize and coach MCs as needed to ensure Purpose and Role are fulfilled consistently.
- Lead by example to ensure MCs and meet or exceed the Guest Service Core standards. Perform necessary follow up for MCs who are not demonstrating the Guest Service Core.
- Monitors attendance and adjusts, with approval, to meet Park needs. Responsible for assisting in daily scheduling and organizing breaks and meal periods
- Under the direction of Supervisory staff will assist with or be held accountable for: scheduling, coaching, writing and issuing performance reviews and corrective actions, observing and providing feedback on policy compliance.
- Supports the Area Lead and acts as the first point of communication for all relevant department and company information.
- Assists with enforcement and training of safety protocols such as: hazardous communications, blood borne pathogens, lock-out/tag-out, ladder safety, ETC.
- Carries a variety of cleanliness tools while in Park during operation to assist in maintaining cleanliness.
- Organizes and stocks relative supplies and notifies the Department Supervisor to ensure stock is ordered in a timely manner. Assists with ordering as deemed necessary
- Communicates and takes action as needed regarding any operational, guest, maintenance, safety or staffing problems.
- Leads and maintains active communication with all branches of Park Presentation to ensure proper operation and directing of workload. Capable of appropriate follow-up to ensure all tasks are completed.
- Monitors the park and establishes and reports areas of focus to on-duty MCs or relevant departments if unable to correct in house.

Background and Experience:
- Prior experience in a Theme Park setting is preferred.
- Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
- Must possess consistent accelerated leadership abilities.
- Self-motivated with demonstrable initiative.
- Custodial experience preferred.
- Must be capable of training and creating documentation as needed to support the Department.
- Must have strong problem solving skills and remain dedicated to providing outstanding guest service.
- Ability to delegate and organize sporadic and long term work assignments while maintaining attention to detail required.

Education:
Minimum high school diploma.
General computer skills with an average understanding of MS Office.

Other:
Must speak English fluently and be able to follow directions written in the English language.
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
Competitive
Job location: California, USA
Job sector: theme park
Only 1 day left to apply!
Job description:
Position Summary:
Must be able to design, build, install, remove and repair LEGO models for all LEGOLAND attractions including (but not limited to) mini-land scale models, and large organic models. Must be comfortable with the use of LEGO elements and colors to create unique 2D and 3D LEGO model designs from concept drawings as well as written or verbal briefs. Must be proficient with hand & power tools. Must be capable of conducting repairs on all types of Lego models. Must be comfortable with public speaking, interacting in large groups, as well as one on one interaction with children. Must be able to follow direction in completion of tasks. Must be able to coordinate with other departments in all aspects of model handling and exhibit display. Must exhibit strong attention to detail. Must be comfortable interacting with media personnel on and off camera. Must be able to work independently or as a team member on large-scale projects. Must be flexible, self-motivated and dependable.

Scope and Responsibilities:
- Keeps park personnel and public safety as the #1 priority in any situation.
- Designs 2d and 3d LEGO models from supplied briefs.
- Builds glued LEGO models
- Repairs existing LEGO models.
- Uses hand & power tools to install and remove models from the park as needed.
- Develops & Facilitates interactive public building events from supplied briefs.
- Promotes the park by interacting with the public through in-park and off-site events
- Promotes the park by interacting with media personnel of all types, and follows given direction from LLC Media Relations personnel.
- Maintains confidentiality of sensitive business information at all times
- Conducts a safety and quality control check of all LEGO models on site, for the purpose of recognizing models that need immediate repairs or attention, and takes appropriate action or notifies management immediately.
- Assists in model shop logistics including, but not limited to: element ordering, inventory, restocking, recycling, packing, transporting, and documentation of models, props or equipment.
- Coordinates with Animation Technicians regarding the interface of steel, audio, visual, or mechanical needs for LEGO models.
- Be able to react in a calm and rational manner under pressure or in an emergency.
- Keep tools, machines, and all other company equipment in clean good working order.
- Attends staff meetings for purpose of directing, informing and training.
- Maintain liaison with fellow maintenance MCs and other departments.
- Completes daily time tracking documentation prior to leaving the property.
- Follows the established LEGOLAND MC handbook policies at all times.

Background and Experience:
Requires previous experience with LEGO model building.
Must have a general knowledge of LEGO parts and the LEGO company.
Requires a strong artistic background, eye for color use, and the ability to create sculpture in 3D.
Must be able to translate written and verbal briefs or concept drawings or photographs into organic 3D LEGO models.
Knowledge of steel interface and installation of LEGO models. Ability to read and evaluate model briefs and correspondence.
Must be able to read plan drawings for the purpose of creating scale LEGO models of architecture.
Must have the ability to observe and remember details, and to follow supervisor’s directions effectively.
Must have the ability to make quick and proper decisions.

Other Requirements:
- Must be willing to work flexible hours, rotating schedules to include evenings, weekends and holidays to support park operations.
- Must have valid driver’s license and a safe driving record.
- Must be willing to utilize own vehicle for business purposes.
- Must be willing to travel to conduct Legoland business.
- Must be able to use a computer for email and other written communications
- Must be able to speak and write in the English language
- Position requires a pre-placement physical.
Competitive
Job location: California, USA
Job sector: theme park
Job description:
Position Summary:
This person manages the daily operation of an assigned area of the Welcome department (ticket, tolls, and membership sales, parking lot, turnstiles, and Guest Services). In addition, this person supervises, monitors, and evaluates the work performance of the Team Leads and Model Citizens. This person works closely with other areas of IT, Profit Protection, Operations, Product Excellence, Call Center, Warehouse, Human Resources, and Marketing all the while ensuring that LEGOLAND California’s overall presentation is to the highest quality standards in the industry. Lastly, this person participates in Admissions Duty Manager coverage, controls daily labour budgets and implements and monitors training programs and maintains high knowledge of the POS system.

Scope & Responsibilities:
- Works both Lead and Duty Manager shifts weekly.
- Owns Duty Management program. Ensures SOPs and competencies are up-to-date, and oversees daily operation of specified section of the department. Ensures department is prepared for opening by Team Leads, ensuring proper cleanliness and staffing levels.
- Oversees performance of all staff, including but not limited to performance reviews, audits, coaching, recognition, and WWTK action plans.
- Monitors team performance in regards to achieving KPIs and Mystery Visit targets.
- Demonstrates strong service and sales approach. Leads by example to maximize upsells.
- Recommends short and long-term changes through feedback, daily reports, and proposals.
- Promotes Guest Promise and memorable experience strategy. Liaise with Team Leads and Product Excellence Team to ensure service standards are delivered consistently.
- Works with Profit Protection Manager, monitoring the front line team to maintain compliance with all cash handling guidelines – including but not limited to till audits, CHAPs, and analyzing cash, credit, and voucher discrepancies.
- Liaise with Marketing team to delivery special programs and promotions on short notice.
- Monitors inventory of Admissions-related supplies, liaise with Warehouse.
- Expert knowledge of Galaxy POS, troubleshooting IT issues, and communicated information to pertinent parties for a prompt resolution.
- Assist or lead project management for new systems, promotions, or programs.
- Responsible for department training and engagement.
- Assists Administrative Coordinator with recruitment, seasonal contracts, and any other needs.
- Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through MC monitoring, auditing, and training.
- Manage and maintain Genome and JOLT online systems.
- Responsibility to ensure compliance of Health, Safety, and Security within the workplace and in line with Group Policy HS001.

Background & Experience:
- A minimum of three (3) years of theme park or related customer service experience is required.
- A minimum of one (1) years of supervisory experience is required. Excellent organizational and analytical skills, with the ability to execute multiple tasks are required.
- Self-motivated and demonstrated initiative.
- Ability to work well and remain calm under pressure.
- Strong problem solving skills and experience in budget control is required.
- Effective leadership, staff development, organizational, verbal and written skills.
- Requires a commitment to excellence in customer service.
- Strong guest service and interpersonal skills are required.
- Intermediate computer skills (Word, Excel, e-mail, Power Point) are required.
- Minimum high school diploma.
Competitive
Job location: Kansas City, USA
Job sector: theme park
Job description:
SEA LIFE Kansas City. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care.

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions. Available positions include Education. The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
To follow opening and closing procedures as detailed in the department’s operating plan.
Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
Experience in a customer service role.
Fun, dynamic, and friendly personality.
Cash handling experience.
Excellent communication, listening, and motivational skills.
Able to work in areas with loud noises and confined spaces.
Proven ability to work on multiple projects simultaneously and multi-task as necessary.
Self-motivated, able to work independently or as part of a team.
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
Preferred Qualifications:
Previous experience in service industry.

About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
Flexible hours
30% discount in the retail store
Merlin Magic Pass which give you free admission to Merlin attractions worldwide
Employee Assistance Program
Discounts through the Merlin Marketplace Website – on almost anything you buy online
Discounts through Plum Benefits – on tons of ticketed events
30% discount at Skechers.com and Skechers stores
FUN working environment and much more!

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job location: Orlando, FL, USA
Job sector: theme park
Job description:
SEA LIFE Orlando. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE Orlando at the Orlando Cluster (Madame Tussauds and SEA LIFE)!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Guest Experience Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Guest Experience Manager will be the first point of contact for all guest issues. The will help to lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
- Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
- Takes an active role in devising and implementing Customer Service strategy.
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Monitors standards of service and guest response to overall product, through observations and guest comments.
- Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
- Recommends short and long term changes through feedback, daily reports and proposals.
- Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
- Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
- Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
- Desire to work in fast-paced environments.
- A natural team leader with a confident, assertive but approachable personality.
- Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job location: California, USA
Job sector: theme park
Job description:
Provide memorable experiences to our VIP Guests by creating an exclusive, effortless, personalized, and fun visit to LEGOLAND California. Act as a LEGOLAND Ambassador to all guests. Use park knowledge to help create amazing memorable experiences. Escort VIP families around LEGOLAND park, sharing exclusive information, ride recommendations, and making sure they arrive on time to behind the scenes experiences. Sell VIP Experiences to potential VIP Guests

Scope and Responsibilities:
- Act as a representative (Ambassador) of the resort, being mindful of your demeanor at all times, and always acting as an authority on all things LEGO and LEGOLAND related
- Recognizing aspects of resort, company, and LEGO information that a VIP group will find interesting, educational, and entertaining.
- Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and outlining their Experience in the resort based off your research and park knowledge
* Such parameters include which attractions to visit/ride/view, restaurants, and other amenities that can entertain/benefit your group.
* Being mindful of what attractions the children can enjoy based on safety restrictions, age requirements.
- Ensure smooth entrance to attractions via the exit and that group makes all behind the scenes appointments on time
- Responsible use of a VIP Company Credit Card
- Ensures that resort operations are not hindered in any way during the tour, including but not limited to the wellbeing of other guests and MCs.
- Safety: Remembering that Safety is our #1 priority, a V.I.P. Tour Guide must ensure that guests meet the age, height, weight, and any other restriction of each attraction they partake in - May be asked to act as a sales agent for the VIP Experience or a Park Ambassador helping out other guests in the resort

Background and Experience:
- Must enjoy working directly with Guests and have experience in a guest focused role
- Possess the ability to execute tasks in an orderly and timely manner, set goals for work load, work well independently, and be self-motivated.
- Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information
- Must be able to deliver information and interact with guests in an conversational manner
- Strong organizational, memorization and planning skills are required.
- Must be able to work well remaining calm under pressure, and be a team player.
- Be a strong problem-solver, quick thinker, and be dedicated to providing outstanding service to the Management team and our Guests.
- Possess a professional demeanor, while remaining outgoing, being assertive and decisive
- Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
- Must be dedicated to Guest service and be able to provide immediate solutions and appropriate recovery when needed

Physical Demands:
- May be required to stand/walk for over 12 hours in a single day
- Ability to ride every ride/attraction at the Resort.

Preferred:
- 2 years or more with LEGOLAND California.
- Fluent in any language in addition to English (preferably Spanish or Mandarin, but any additional languages are a plus)
- Proficient knowledge and skill of Microsoft Outlook and Word. Knowledge of Galaxy/Accesso operations is a plus.
- Cash handling experience
- Food or Alcohol Handling certification

Other requirements:
- Must be willing and able to work flexible hours, which include days, nights, weekends, and holidays to support Resort Operations.
- Hosts are expected to be able to ride all rides at LEGOLAND California including all levels of Knight's Tournament
Competitive
Job sector: theme park
Job description:
We are Madame Tussauds San Francisco and The San Francisco Dungeon and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds San Francisco and The San Francisco Dungeon!

About The Role
Come experience both the glittering world of fame at the world’s best known wax attraction and the dark history of San Francisco's past. As a Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Rather it’s escorting our guests down the red carpet or taking a picture of them while they are striking a pose with world leaders, when you are part of Team Merlin, you walk among the stars!

Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions.

Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Entertainment, and Events).

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
Demonstrates a strong sales approach, maximizing the department’s sales goals.
Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions.
To follow opening and closing procedures as detailed in the department’s operating plan.
Responsibility to ensure compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
Experience in a customer service role.
Fun, dynamic, and friendly personality.
Cash handling experience.
Excellent communication, listening, and motivational skills.
Able to work in areas with loud noises and confined spaces.
Proven ability to work on multiple projects simultaneously and multi-task as necessary.
Self-motivated, able to work independently or as part of a team.
Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in a service industry

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

The San Francisco Dungeons is an experience that will inform and entertain, is scary but fun, that sees the funny side of horror and is grippingly captivating. Humour sets Dungeons apart with this actor-led live shows as it trawls through history and brings every visitor face-to-face with the chilling truth of our past.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
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