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Competitive
Job sector: theme park
Job description:
Welcome to Merlin Entertainments! We are Madame Tussauds and The Dungeons San Francisco!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds and The Dungeons San Francisco!

About The Role
As the Marketing Manager for the San Francisco cluster, you will be in the heart of our magic, driving the implementation of marketing plans to deliver sales and visitor numbers to the attractions. Through a close association with the site brand teams, you will ensure integration across activity and campaigns in line with brands, product development and tactical activity.

Responsibilities:
* Develop and facilitate marketing programs with the Head of Marketing and Regional Teams and local site teams to meet division business objectives.
* Act as a brand champion for both San Francisco attractions, and own and drive the integration of brand plans and programs across all attractions.
* Drive visitor volume by ensuring the implementation of cross brand marketing strategies and tactical marketing activity.
* Act as a key point of contact for all related marketing programs and activities across the cluster.
* Own and execute the annual leaflet development and execution process across all brands, in collaboration with external design agencies and print partners.
* Develop profitable target segments and channels and for each market and attraction.
* Manage the relationship and briefing of external advertising, creative and print agencies.
* Supports the Head of Marketing and regional marketing teams in executing cross-brand and site marketing programs.
* Monitor and evaluate all marketing activity against agreed KPIs and make recommendations and implement new procedures and processes where necessary.
* Deliver the implementation of the marketing programs to agreed timescales and budget.
* Deliver comprehensive briefs to agencies for all marketing activity using consumer insight, internal feedback and previous learnings.
* Work with the site brand teams to ensure all marketing and communications activity is on brand and to guidelines.
* Work with the Head of Marketing to oversee the recruitment of any external agencies – from developing tender documents through to selection.
* Represent Madame Tussauds and The Dungeons San Francisco in all national promotions meetings and ensure participation across all national 3rd party promotion opportunities
* Actively contribute towards securing national 3rd party promotional partner, by working with the Promotions Director and site specific teams.
* Work closely with and support the Trade team in delivery of artwork and marketing collateral.
* Maintain files on vendor spending and provide analysis as needed.
* Assist on photography and visual assets creation for all new product developments in partnership with local marketing teams and design agencies.
* Monitor competitor marketing activity on a regular basis and use insight to improve performance or product offering.
* Work with local brand teams to ensure the consistent on-brand delivery of all marketing communication materials.
* Liaise closely with the Regional Heads of Marketing to ensure integrated approach to cross-brand programs and initiatives.
* Understand target customer profiles deliver programs and messaging targeted at each identified target segment.
* Maximize channel strategy to deliver most cost efficient route to market in line with overall sales and marketing strategy.
* Serve as primary marketing contact for site promotions team.

About You
* 3-4 years in related brand marketing or communication field.
* Expertise in consumer focused marketing and/or brand management.
* Ability to manage multiple projects on tight deadlines.
* Strong agency and budget management skills are essential as well as making decisions at a senior level
* Project management, driving ideas and opportunities in line with CAPEX budgets.
* Strong senior stakeholder influencing and communication skills
* Creative mindset with strong knowledge of social web and content development.
* Experience tracking, contributing to and leading media trends, integrated experience.
* Management of multiple marketing channels online and offline.
* Excellent client service, relationship management and executive presentation skills.
* Analytical/conceptual abilities and a capacity for creativity/innovation.
* Strong interpersonal skills.
* Entrepreneurial mentality – ability to build relationships and business.
* Exhibit qualities of a dynamic team member.
* Must be solution minded, creative and adapt easily to change.
* Ability to function in a fast paced, unstructured, entrepreneurial environment a must.

Education:
Bachelor’s degree. Majors in business, marketing, communications and/or advertising preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job location: Staffordshire, UK
Job sector: theme park
Job description:
We are Merlin Magic Making and we are part of the magical Merlin Entertainments!

We’re a place that makes magic. Magic that gives millions of people fun, thrills and memorable experiences. We’re the thinkers, dreamers, doers and achievers whose job it is to create and deliver world-class new attractions, hotels and major investment projects, as well as manage the extensive real estate assets of one of the most exciting companies in the world. Welcome to Merlin Magic Making (MMM), the creative heart of Merlin Entertainments plc.

We are currently recruiting for a Theming Production Manager based at our offices in Staffordshire, Stoke-On-Trent. In this role you will be overseeing the operation of the MMM Studios North facility. You’ll be a key member of the team and will build strong working relationships between Creative, Project Delivery and other Senior Stakeholders.

You’ll provide world-class theming expertise and technical support across all Merlin brands to deliver compelling proposition to our guests. You will ensure the delivery of theming for large projects across new and existing estates. Delivered to a world class standard, to the agreed timescales, approved budgets and brief. This will mean working closely with the Creative teams to provide a link between creativity, operational and maintenance to ensure all disciplines are considered during the design and build stage.

We are looking for the following skills and experience;
* You will have experience of working in Project Management, Construction and/or Engineering
* Experience of structural design processes
* Experience in managing large budgets
* Proven managerial experience
* You will have a proactive approach to your work and be able to demonstrate a high level of initiative
* An excellent communicator with the experience of dealing with people at all levels

This is a Full Time, Permanent role, Monday to Friday but the need to be flexible is essential. Some travel required.

Alongside a competitive annual salary and 25 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job location: Chertsey, UK
Job sector: theme park
Only 3 days left to apply!
Job description:
We are THORPE PARK Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Fastrack & VIP Permanent Team Leader. In this role you will be responsible for supporting the department to deliver targeted revenue for Fastrack & VIP Experiences, by maximising sales opportunities, motivating and incentivising the team, and ensuring the best possible product delivery. As the Fastrack & VIP Team Leader you will lead by example, setting the highest possible standard of guest experience, whilst adhering to Health and Safety regulations at all times. You must be passionate about engaging and supporting the team to get the best out of each individual. In addition to this you will take on regular department duty manager shifts where you will work to drive the department forward.

We are looking for the following skills and experience;
* Previous experience of leading and motivating a team
* Experience of performance management
* Experience of delivering against revenue budgets
* An energetic, diligent and positive approach with great interpersonal skills
* Ability to work under pressure and to a deadline
* Ability to lead by example as a strong operational, hands-on, role model
* Passion for delivering outstanding customer service and meeting KPI and mystery visit targets
* Knowledge and experience of using Accesso POS desirable

This role is Full Time, Permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

Alongside a competitive annual salary and 28 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan; Merlin Magic pass, which gives you 40 free tickets annually, to visit any of our attractions worldwide; Employee Assistance Programme; Life Assurance; 25% discount in our retail shops and restaurants; 40% discount online off of LEGO, and much more!
Competitive
Job location: Chessington, UK
Job sector: theme park
Job description:
Are you passionate about delivering exceptional customer service? Would you like the opportunity to sell thrilling experiences at Merlin Entertainments’ world famous attractions? Are you able to commute to Chessington in Surrey? Then join the amazing team at The Merlin Customer Service Centre, as a Guest Support Duty Manager!

About the role
As part of the lively and fun team (based just down the road from Chessington World of Adventures Resort - another one of our fantastic attractions!) you’ll be providing day to day line management of a team of Guest Support Advisors, leading them to deliver outstanding levels of customer service. You will champion high standards of performance in line with Merlin values, ensuring high levels of productivity, motivation and morale within the team. Starting each day with inspiring and informative daily briefings and answering day to day enquiries from agents, you will ensure that the team have the information that they need to provide excellent customer service to our guests.

Our Customer Service Centre is a 24/7 operation and as a result you will work 5 days out of 7 on a shift basis of early, late or nights on a rostered basis. Contracts are on a fixed-term basis until 4th November 2018, with the opportunity to extend the contract for an additional year, subject to performance.

About you
We are looking for the following skills and experience:
* Previous team leader/supervisory experience in a customer focused industry.
* Actively keeps up to date with Merlin and external Contact Centre developments and working practices.
* Possess excellent IT skills - a working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential.
* Excellent command of oral and written English together with excellent communication skills.
* Good Attention to detail is essential.
* Be an organised individual who has excellent time management skills.
* A positive can-do approach.
* Enjoys working as part of and leading a team to deliver outstanding results
* A Passion for delivering and leading others to deliver outstanding Customer Service.

About the benefits
Join our fun and friendly team at Merlin and you’ll reap the rewards that come with working for Merlin Entertainments. Alongside a competitive rate of pay, you will be entitled to a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on Lego. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.

About us
Merlin Entertainments plc is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, nine hotels/three holiday villages in 22 countries and across four continents. The company aims to deliver memorable and rewarding experiences to its visitors (60 million visitors worldwide!) through its iconic global and local brands – including Madame Tussauds, SEA LIFE and LEGOLAND®.
Competitive
Job location: London, UK
Job sector: theme park
Only 1 day left to apply!
Job description:
We are the Coca-Cola London Eye and we are part of the magical Merlin Entertainments!

We are currently recruiting for an Operations Manager for the Hospitality department within our Guest Experience team. Acting as a Duty Manager on a rota basis, you will take on the responsibility of running the daily operation of London (and the UK’s) busiest paid-for visitor attraction, which has welcomed more than 70 million guests since opening.

You will lead and motivate the team to deliver the highest levels of commercial performance, combined with world class customer service and safety standards. Within the department you will play a huge part in the smooth and efficient operation of the London Eye’s VIP experiences and work with Merlin’s London Events team to deliver large and small events.

Motivating and managing the department on a day to day basis you will ensure the delivery of a world class level of customer service, creating memorable experiences for each and every guest. With an analytical mind you will monitor a variety of data, creating and developing strategies to ensure that departmental goals are exceeded at every opportunity. Leading a team of Hospitality Team Leaders, you will use your operational experience to develop your team through coaching and succession planning.

We are looking for the following skills and experience;
* Have a strong operational focus and great decision-making skills
* Ability to build a rapport with guests and employees alike
* Genuine desire to promote exceptional customer service and memorable experiences
* Good eye for detail
* Visible and approachable; your administrative responsibilities will go hand-in-hand with operational support and a desire to lead by example
* Ideally you will have previous managerial experience (either as a department/operations manager or team leader/supervisor) in a fast-moving, customer-oriented environment
* Ability to think on your feet and solve problems creatively
* Experience within the customer service industry is essential
* Good communication and people skills are also essential for this role as the job holder is expected to develop and nurture positive relationships with all departments and throughout all areas of the business
* Strong commercial and financial acumen, excellent motivational skills and have a real passion for this business

If successful we will be holding an assessment centre on Thursday 28th June, so please make sure that you are available.

This role is permanent, full time based upon working 40 hours per week, 5 days out of 7 on a rota basis (including every other weekend, evenings and some bank holidays).

Alongside a competitive annual salary and 33 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, discounts in our retail shops and restaurants, 40% online LEGO discount, and much more!
Competitive
Job location: Minnesota, USA
Job sector: theme park
Job description:
Welcome to Merlin Entertainments! We are the SEA LIFE Minnesota!

The Marketing and Sales Coordinator will be right in the heart of our magic, providing administrative support to the Sales & Marketing Department and planning and managing promotional, PR, social media and sales activities.

Responsibilities
* Execute local Marketing & Sales tactics in line with agreed attraction strategy, and in collaboration with the Marketing Manager and Regional Head of Marketing
* Ensures that all marketing outlets have updated information on hours, pricing, promotions, etc.
* Ensures the information is being communicated to all internal departments as well as guests and clients.
* Collaborates with the Marketing Manager to generate PO’s, log and track all marketing related operating expenses.
* Acts as the central marketing figure responsible for set-up and communication of new tickets and discounts.
* Enters group reservations in ticketing system; maintain and update reservations.
* Coordinates marketing efforts targeted to schools, camps, scouts and other groups including direct mail, email and telemarketing campaigns, representing the attractions at trade shows when needed.
* Daily, weekly and monthly reporting as required.
* Coordinates the set-up of all tickets relating to Trade and ensures that key stakeholders are briefed and notify clients and the Call Center about new product development and events.
* Follows up with Finance to ensure Credit Applications are reviewed and approved or rejected and new clients are entered in to Accesso or Callscripter as required.
* Works with the Marketing Manager to secure and fulfill local, regional and national promotional opportunities & relationships.
* Monitors customer responses on social channels including potential crisis issues as they arise and work closely with PR agency and relevant business partners to respond.
* Manages social media campaigns and day to day activities, including online advocacy, newsletters, promotions, etc.
* Liaises with operations and coordinate special events both corporate and themed
* Coordinate and traffic all creative needs – including advertisements, website listings, promotions and phone messages.
* Understands, reviews and analyzes sales by promotions in a weekly marketing summary to ensure effectiveness of promotions.
* Explores and coordinates free advertising / promotional opportunities

Qualifications
* College degree in a communications, marketing and/or related field, or equivalent experience
* Experience in promotions and/or marketing specifically in developing and executing promotional partnerships appreciated
* Extensive knowledge of Microsoft Office Suite
* Excellent communication and motivational skills
* Proven ability to work on multiple projects simultaneously and multi task as necessary
* Great organization skills, detail oriented and self-starter
* Ability to work with people from all levels of discipline
* Open to new learning and quickly adapts to change

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job location: New York, NY, USA
Job sector: theme park
Job description:
Welcome to Merlin Entertainments! We are the Westchester LEGO lovers!

Build yourself a more exciting future at LEGOLAND Discovery Center Westchester!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Westchester!

About The Role
As a dynamic and innovative Operations Trainer, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Operations Management team to create and implement to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) for the attraction.

Responsibilities:
* Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
* Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork.
* Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets.
* Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment
* A natural team leader with a confident, assertive but approachable personality.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.

Education:
High school diploma or equivalent required. Some college course work preferred.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment.
Competitive
Job location: New York, NY, USA
Job sector: theme park
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Westchester!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
This is a very exciting role where you will be designing, building, removing, installing, and repairing all models at the attraction, including MINILAND models ranging from minifigures to houses, and show and event style models of all sizes. We are looking for someone with flair with the use of colors for a wide range of model creations. This role is critical in supporting the day-to-day operations of the attraction including liaising with our customers and children across this busy attraction.

The Master Model Builder will be responsible for building complicated LEGO models for a wide variety of LEGOLAND attractions including, but not limited to miniature scale models and life sized organic models. This individual must have a flair for the use of color and ability to copy LEGO models from 3D prototypes, 2D drawings, and computer files.

Responsibilities:
* Follow design briefs to meet the time, budget and directions given to build LEGO® models for displays and marketing promotions.
* Maintenance and installation of all LEGO features; recognizing when models need repair, replacing or redesign.
* Manage workshop to ensure areas are kept clean and neat while maintaining accurate LEGO inventory for all in-house elements.
* Act as a spokesperson for the LEGOLAND® Discovery Center to media outlets.
* Conduct building workshop classes and events include designing LEGO models and content.
* Keep informed and up-to-date on building techniques and technical methods.
* Maintain contact with the LEGO Group and LEGO S.R.O. to ensure the LEGO models. follow strict display guidelines.
* Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* All other duties as assigned.

About You
* Passion for the LEGO brand and ability to share this enthusiasm with our guests.
* Strong artistic vision and design skills.
* Requires experience in model making or craft field. Background in some form of Model Making preferred.
* Proven ability to work on multiple projects simultaneously and multi task as necessary to meet a deadline.
* Great organization skills, detail oriented, and self-starter
* Must be able to read drawings and sketches pertaining to model production.
* Ability to make quick and proper decisions.
* Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S.
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High school or GED required.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it… click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
Welcome to Merlin Entertainments! We are LEGOLAND Discovery Center Arizona and SEA LIFE Arizona!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center and SEA LIFE Arizona!

About The Role
As the Marketing Manager for the Arizona cluster, you will be in the heart of our magic, driving the implementation of marketing plans to deliver sales and visitor numbers to the attractions. Through a close association with the site brand teams, you will ensure integration across activity and campaigns in line with brands, product development and tactical activity.

Responsibilities:
* Develop and facilitate marketing programs with the Head of Marketing and Regional Teams and local site teams to meet division business objectives.
* Act as a brand champion for LEGOLAND Discovery Center Arizona and SEA LIFE Arizona, and own and drive the integration of brand plans and programs across all attractions.
* Drive visitor volume by ensuring the implementation of cross brand marketing strategies and tactical marketing activity.
* Act as a key point of contact for all LEGOLAND and LEGO related marketing programs and activities across the division.
* Ensure LEGOLAND Discovery Center integration into all relevant LEGO activities, in collaboration with the LEGOLAND Parks.
* Own and execute the annual leaflet development and execution process across all brands, in collaboration with external design agencies and print partners.
* Develop profitable target segments and channels and for each market and attraction.
* Manage the relationship and briefing of external advertising, creative and print agencies.
* Supports the Head of Marketing and regional marketing teams in executing cross-brand and site marketing programs.
* Monitor and evaluate all marketing activity against agreed KPIs and make recommendations and implement new procedures and processes where necessary.
* Deliver the implementation of the marketing programs to agreed timescales and budget.
* Deliver comprehensive briefs to agencies for all marketing activity using consumer insight, internal feedback and previous learnings.
* Work with the site brand teams to ensure all marketing and communications activity is on brand and to guidelines.
* Work with the Head of Marketing to oversee the recruitment of any external agencies – from developing tender documents through to selection.
* Represent LEGOLAND Discovery Center Arizona in all national promotions meetings and ensure participation across all national 3rd party promotion opportunities
* Actively contribute towards securing national 3rd party promotional partner, by working with the Promotions Director and site specific teams.
* Work closely with and support the Trade team in delivery of artwork and marketing collateral.
* Maintain files on vendor spending and provide analysis as needed.
* Assist on photography and visual assets creation for all new product developments in partnership with local marketing teams and design agencies.
* Monitor competitor marketing activity on a regular basis and use insight to improve performance or product offering.
* Work with local brand teams to ensure the consistent on-brand delivery of all marketing communication materials.
* Liaise closely with the Regional Heads of Marketing to ensure integrated approach to cross-brand programs and initiatives.
* Understand target customer profiles deliver programs and messaging targeted at each identified target segment.
* Maximize channel strategy to deliver most cost efficient route to market in line with overall sales and marketing strategy.
* Serve as primary marketing contact for site promotions team.

About You
* 3-4 years in related brand marketing or communication field.
* Expertise in consumer focused marketing and/or brand management.
* Ability to manage multiple projects on tight deadlines.
* Strong agency and budget management skills are essential as well as making decisions at a senior level
* Project management, driving ideas and opportunities in line with CAPEX budgets.
* Strong senior stakeholder influencing and communication skills
* Creative mindset with strong knowledge of social web and content development.
* Experience tracking, contributing to and leading media trends, integrated experience.
* Management of multiple marketing channels online and offline.
* Excellent client service, relationship management and executive presentation skills.
* Analytical/conceptual abilities and a capacity for creativity/innovation.
* Strong interpersonal skills.
* Entrepreneurial mentality – ability to build relationships and business.
* Exhibit qualities of a dynamic team member.
* Must be solution minded, creative and adapt easily to change.
* Ability to function in a fast paced, unstructured, entrepreneurial environment a must.

Education:
Bachelor’s degree. Majors in business, marketing, communications and/or advertising preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it… click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
Welcome to Merlin Entertainments! We are Madame Tussauds DC!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds DC!

About The Role
As the Marketing Manager for the Washington DC attraction, you will be in the heart of our magic, driving the implementation of marketing and trade sales plans to deliver sales and visitor numbers to the attraction. Through a close association with business partnerships, you will ensure all new trade ventures are developed in line with the overall Merlin trade sales and marketing strategy and build brand awareness and volume through marketing communications and promotions.

Responsibilities:
* Drive visitor volume through both trade and consumer segments
* Authority to negotiate trade pricing with clientele within set guidelines
* Manage trade support, travel and subsistence budgets for specified markets and sectors
* Manage an allocated marketing expenditure budget to ensure that finances are being used and distributed properly for marketing strategies
* Deliver and maximize upon budgeted revenue and volume figures for the geographic trade sector, undertaking key sales trips/clientele meetings
* Develop critical strategic partnership alliances with partners driving incremental return into the business
* Investigate new and existing opportunities for sourcing new business
* Ensure efficient and effective allocation of resources in development of new business ventures/partnerships, in line with overall trade sales and marketing strategy
* Report trade performance and results to Director of Sales on a monthly against budget and last year, ensure all sales calls are recorded and followed up, as well as share information with the sales and marketing team
* Provide/input into forecasts and recommendations for action/development of new initiatives where relevant
* Ensure proactive delivery and influence of information from external market place and client base to Director of Sales re: price, product and market trends.
* Develop and manage in-market partnerships/relationships with Destination DC and other local businesses and attractions
* Manage onsite PR by working closely with our PR agency and the Midway North America PR Manager on concept, coordination an delivery of all PR activity
* Work closely with the Global Brand Team to deliver quality product and guest experiences
* Partner with the General Manager on all new product delivery
* Responsible for submitting new product and ticket requests for online and POS systems
* Responsible for all consumer discount volume activity and the discounting media plan
* Responsible for the marketing media budget as it relates to discount collateral
* Manage involvement of advertising & media agency as it relates to consumer volume
* Be responsible for all promotions, media buying, brand collateral and design
* Manage the daily work activity and tasks of the Sales & Marketing Coordinator and the Group Sales Representative
* Work closely with operations/entertainment teams to ensure delivery of high quality guest experiences
* Ensure monthly research is collected via touch screen and PDA methods

About You
* 3-4 years in trade sales or related brand marketing or communication field
* Expertise in consumer focused marketing and/or brand management.
* Ability to manage multiple projects on tight deadlines.
* Strong agency and budget management skills are essential as well as making decisions at a senior level
* Project management, driving ideas and opportunities in line with CAPEX budgets.
* Strong senior stakeholder influencing and communication skills
* Creative mindset with strong knowledge of social web and content development.
* Experience tracking, contributing to and leading media trends, integrated experience.
* Management of multiple marketing channels online and offline.
* Excellent client service, relationship management and executive presentation skills.
* Analytical/conceptual abilities and a capacity for creativity/innovation.
* Strong interpersonal skills.
* Entrepreneurial mentality – ability to build relationships and business.
* Exhibit qualities of a dynamic team member.
* Must be solution minded, creative and adapt easily to change.
* Ability to function in a fast paced, unstructured, entrepreneurial environment a must.

Education:
Bachelor’s degree. Majors in business, marketing, communications and/or advertising preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…. click on ‘apply now’.
Competitive
Job location: New York, NY, USA
Job sector: theme park
Job description:
Welcome to Merlin Entertainments! We are the Westchester LEGO lovers!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Westchester!

About the Role:
Head Playmakers are responsible for delivering consistent, proactive and professional play for all guests of LEGOLAND Discovery Center. The Head Playmaker is the public face of Play who is expected to be able to inspire creativity and storytelling for both children and their parents. Head Playmakers will be interacting with guests throughout their shifts inside the attraction, and should demonstrate an “always on” approach to top guest service.

Scope & Responsibilities:
* Understands the importance of play, and enhances the guest experience by leading play scenarios for guests of all ages.
* Work closely with the Entertainments Team, Duty Managers, and Operations Manager to maintain and exceed Guest Experience and Key Performance Targets (KPI) for the Operations Department.
* Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the Attraction.
* Drive ride safety standards to ensure that health and safety of the guests stays as number one priority.
* Must encompass the values of a Playmaker and sets the standard for all Playmakers on a daily basis.
* Able and willing to perform job duties including but not limited to: Operating ride systems and machinery, following all safety requirements, perform exciting LEGO characters for guests, operate 4D theatre system and machinery, creatively guide guests toward building Lego structures, maintain attraction to the highest standard of cleanliness, and assist guests with inquiries by providing knowledgeable and helpful answers.
* Responsible for leading play by using appropriate LEGO play scenarios for children ages 2-11.
* Interacts with parents, and encourages family play by getting adults involved in what their children are building.
* Must possess the ability to create a narrative story using LEGO, and to inspire play using fantasy and imagination to enhance the guest experience
* Facilitate as a host for LEGOLAND Discovery Center Birthday Parties.
* Adopt an enthusiastic, proactive and passionate approach to Customer Service, including the ability to diffuse difficult situations.

About You:
* Must have completed Playmaker modules one and two.
* Experience in dealing with guests in difficult situations.
* Experience of maintaining the highest level of service in high-pressure situations.
* Excellent communication and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi task as necessary.
* High school diploma or general education degree (GED) is recommended.

About Our Benefits:
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and so much more!

About Us:
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
As the newest player in the theme park capital of the world, LEGOLAND Florida® Resort is looking for people who enjoy going up against, and beating, the best.

If you are ready to take on that challenge and be empowered to make a direct impact, then join our team. We love what we do and we make it fun! We are looking for a motivated, detail-oriented, self-starter to develop and deliver the LEGOLAND Florida Resort Public Relations strategy.

Responsibilities include; maintaining positive relationships with media in key markets; writing and production of print and broadcast stories and management of projects as assigned. This person will also serve as spokesperson and liaison in community and assigned key markets. Facilitate on-going internal communications for LEGOLAND Florida Resort (LLFR) and the LEGO Group.

LEGOLAND Florida Resort is looking for a Head of Public Relations to join the LEGOLAND Florida Resort Team.

About the Role:
- Pitch the media on LLFR and important events happening within the resort. Research, create story ideas and write press releases, advisories, VNR copy and captions as assigned. Develop new and exciting angles on the resort while maximizing exposure in all departments. Maintain positive and productive relationships will all members of the working news media both in the core and outer markets.

- Represent LLFR at meetings, trade shows, FAM tours, media blitzes and assigned events to generate news coverage and awareness on LLFR. Maintain active memberships and participation in PR and media related organizations. Interface with all local CVBs to keep informed of LLFR news and generate co-op PR efforts. Act as spokesperson as assigned.

- Act as project management and marketing information resource. Schedule and conduct project meetings, facilitate assignments, establish activity budgets and report project status. Provide social media and blog content to represent LLFR externally.

- Serve as spokesperson for crisis situations as a key point of contact with the media, community and business entities in the event of incidents within the park, or incidents which involve LLFR or the LEGO group. Maintain crisis action plan and emergency toolkit for key scenarios, and liaise with key internal individuals (e.g., Health and Safety Director, Operations Director) for tabletop exercises and crisis strategy development.

- Serve as contact for broadcast efforts including radio interviews, TV coverage, VNRs, satellite uplinks, blogs, and AV resources in-park. Develop and maintain video and photo library and archive on on-going basis.

- Active member of the LLFR Marketing and Sales team. Monitor and benchmark the competition, develop relationships with counterparts at other Central Florida parks.

- Manage the PR team and their role within the department. Develop job descriptions, aid in hiring and fully train them in LLFR/Merlin capacity. Meet weekly to review job status, goals and updates. Develop their PDPs and ensure their success within the department.

- Serve as an important point person with the media relations and account managers of external partners (e.g., LEGO and other IP properties) to align the public relations goals of LLFR and those of our partners.

- Frequently monitor social media and respond to information related to LLFR, and also serve as the PR point-person for the Park Duty managers on an ongoing basis.

- Performs other duties as assigned.

About You:
Requires seven to ten years of progressive experience in public and media relations, preferably in the tourism, entertainment or attractions industry. Requires a track record of success in planning and coordinating special events, media relations, and public and community relations. Requires proven experience and expertise of successful crisis management. Requires proven experience in building and maintaining strong public and media contacts, both at the regional and national levels. Experience as a spokesperson and as a point of contact is required. Experience serving in a proactive role in creating and implementing media event ideas and strategies is necessary. Strong project management skills are required. Ability to develop and execute detailed plans, programs and schedules required. Requires effective utilization and coordination of internal and external resources. Requires professional writing skills, demonstrated skill in making speeches and presentations, and outstanding organizational, verbal and interpersonal communication skills. Ability to be a contributing, proactive, positive and supportive member of the LEGOLAND PR team. Computer proficiency with ability to use Microsoft Office Products (Word, Excel and PowerPoint), desktop publishing software, and familiarity with Internet research is required. Requires the ability to build positive relationships and linkages within LEGOLAND and with the community, charitable organizations, government groups, and the media to increase good will and achieve key department objectives for LEGOLAND Florida Resort.

Education:
A bachelor’s degree in journalism, communication arts, advertising, business, marketing, or closely related field (or equivalent education and experience) is required. A master’s degree is strongly preferred.

About Our Benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About Us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.
Competitive
Job sector: theme park
Job description:
Key Objectives:
* Leading the Front Office team in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
* Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
* Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way.

Responsibilities:
1. Business Impact/ Results
* Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.)
* Continually review guest waiting times and guest satisfaction.
* Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
* Ensure all cleaning is executed accordingly and to the correct standard.
* Where appropriate, liaise with Revenue Manager to ensure all conference and trade billing is completed accurately and to a high standard.
* Monitoring of night staff performance.
* Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

2. Creativity
* Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
* Explore and feedback any other sales opportunities and revenue streams.
* Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

3. Communication
* Work closely with the Hotel Operations Manager in terms of striving to achieve the wider hotel objectives.
* Update the Hotel Operations Manager on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
* Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
* Establish a consistent way of communicating information to all staff in a 24 hour operation.

4. Decision Making and Autonomy
* Monitor and review operation of the department and implement changes to improve efficiency.

5. Applied Knowledge and Specialist Skills
* Effective communication skills.
* Lead by example while being a role model for the Merlin Way
* Impact and influencing skills

6. Managing Resources
* Effective management of budget.
* Effective use of department resources.
* Ensure there is adequate fire cover every night.
* Provide a balanced level of support and leadership to both the day and night teams in the hotel.
* Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
* Ensure team and department costs are kept within agreed budget.
* Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
* Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.

7. Complexity and Problem Solving
* Creative ideas for delivery of guest satisfaction and operational targets.
* Act as an incident controller to provide support and recovery to the Hotel.
* Coordination of all rescue and evacuation activities for the hotel.
* Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

8. Health and Safety
* You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it.
* You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Requirements:
* 3 – 5 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required. Proficiency with Opera is essential.
* Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.
* Bachelor’s degree in a related field or equivalent experience required.
Competitive
Job sector: theme park
Job description:
Scope of Job:
The Grounds Seasonal Team Lead for the Grounds division of the Water Park will act as a point of Leadership between line staff and the Department Area Lead. The Team Lead will directly oversee staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Area Lead in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.

Job Purpose:
As a Model Citizen (employee) at LEGOLAND California Resort, your purpose is to provide memorable experiences to our guests. Guests travel from all around the world to make memories with their families and our job is to help those come to life. Each Model Citizen, regardless of which department they work in or which position they hold, is required to understand and focus on our main guest expectations, which are as follows:
- Focus on Children – Our key age demographic is children ages 2-12. Because of this, children are the primary reason anyone is visiting the park. It is our job to engage them and make them feel special.

- Take care of each guest as an individual A lot of planning and cost goes into taking a family trip to a theme park. Each of our guests deserves to feel special and like they are the most important guest at the park. It’s our job to treat each guest as if they are the first guest we’ve seen all day and take ownership to solve any guest difficulties we encounter.

- Be knowledgeable It is imperative for each Model Citizen to be knowledgeable and learn the answers to the frequently asked questions in their area of the park. Guests view each employee as a representative of LEGOLAND and a resource for any assistance they need throughout their day.

As a Team Lead, it is your responsibility to embody and consistently reinforce our Guest Service Core; setting the standard while supporting your staff with the tools and knowledge to be effective in providing memorable experiences. You will act within the department to identify and create new opportunities for MCs to interact with our guests, performing your role while remaining an active participant in our purpose. You are responsible for making the park look good for opening, so that guests will be able to create memorable experiences in a clean, safe environment.

Job Role:
The Team Lead for the Grounds division of the Water Park will act as a point of Leadership between line staff and the Assistant Supervisor. The Team Lead will directly staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Supervisors in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.

Background and Experience:
- Prior experience in a Theme Park setting is preferred.
- Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
- Must possess consistent accelerated leadership abilities.
- Self-motivated with demonstrable initiative.
- Custodial experience preferred.
- Must be capable of training and creating documentation as needed to support the Department.
- Must have strong problem solving skills and remain dedicated to providing outstanding guest service.
- Ability to delegate and organize sporadic and long term work assignments while maintaining attention to detail required.

Education:
Minimum high school diploma.
General computer skills with an average understanding of MS Office.

Other:
Must speak English fluently and be able to follow directions written in the English language.
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.

The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.
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