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9 Theme parks jobs

Chessington World of Adventures
Competitive
Job location: Chessington, United Kingdom
Job description:
We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Rides and Attractions Area Manager. In this role you will recruit, lead and develop a small team of three Assistant Area Managers and a seasonal team of around 80 ride hosts and operators working across a range of family themed rides and attractions. Acting as department duty manager and support park manager you will play a crucial part in delivering memorable experiences for our guests. With Health & Safety your number 1 priority, a typical day will involve, motivating your team and communicating key messages for the day’s operation, this will also include daily assessments of front line staff performance and job delivery. You will be actively supporting your team and so a hands on approach is essential to understand the needs of our guests. The role will include supporting the objectives of the Rides & Attractions Manager.

We are looking for the following skills and experience;
- An experienced operator with sound knowledge of managing a large diverse team.
- An understanding of Chessington’s unique Resort position, product offering and the expectation of our guests.
- A flexible communication style and keen eye for detail and ideally will come from a similarly fast paced environment.
- Looking to progress your career within Merlin and this could be the opportunity for you to really get your teeth stuck in and shine.
- A good understanding of our Key KPI’s and already have ideas of how you could improve our performance and drive customer excellence.
- This role is full time, permanent, averaging 40 hours per week, working 5 days out of 7 which will include weekends and bank holidays as required.

Alongside a competitive annual salary and 28 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Legoland Discovery Centre
Competitive
Job location: Toronto, ON, Canada
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Toronto!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Toronto!

About The Role
As an Entertainments Team Leader, you will help to create and maintain a positive first point of contact for our guests. Overseeing the operations team, your responsibilities will include ensuring smooth and efficient operations of the attraction, resolving guest concerns, and coaching and training team members on delivering world-class service to our guests.

Responsibilities:
- Lead the Entertainments team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
- Assist with hiring, training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions.
- Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative.
- Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets.
- Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
- Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
- A natural team leader with a confident, assertive but approachable personality.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.

About The Benefits
- Flexible hours
- 30% discount in the retail store
- Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
- Discounts through the Merlin Marketplace Website – on almost anything you buy online
- FUN working environment!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on apply now’.
Legoland Discovery Centre
Competitive
Job location: Toronto, ON, Canada
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Centre Toronto!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Toronto!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Operations Manager to join our Management Team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
- Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
- Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
- Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
- Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate.
- Application of sound business knowledge to carry out staff reviews, inductions, probationary sign off, appraisals and interviews.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Manages up to 5-6 direct reports; up to 70 indirect reports. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
- Perform other duties as assigned.

About You
We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical.

This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team. Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.

- Proven ability to work on multiple projects simultaneously and multi task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.



Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family. We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
The Eye Brand
Competitive
Job location: Orlando, FL, United States
Job description:
Raise your sights with a career at The Orlando Eye!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at The Orlando Eye!

PLEASE NOTE: must have electrical and/or controls knowledge and experience

About The Role
The Engineering Supervisor is a vital role to Team Merlin to ensure all the fun and magic is being delivered at optimal level. On a daily basis, the Engineering Supervisor assists the Technical Manager with managing the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently.

Responsibilities:
- Ensure site facilities and fabric of building are safe and in good working order at all times, and that adequate written risk assessments and safe working systems are developed and in place.
- Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems, and attractions.
- Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of equipment, rides, or themed attractions for the maximum guest experience.
- Responsible for management of periodic and annual electrical inspections and testing.
- Position functions will include: custodial duties, re-lamping & lighting systems, painting, and general repairs.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
- You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.
- Minimum of 4 years of service industry experience in a technical/themed environment
- Specific experience to include: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education.
- Ability to read blueprints pertaining to rides, attractions, and buildings.
- Strong working knowledge of electrical, PLC's, and VFD's preferred.
- Basic math skills required.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
- 2+ years of technical college. College degree preferred.

Physical Demands:
- Climb to high places; up to 400 feet to perform repairs and inspections.
- Maintain excellent physical condition with no restrictions on lifting, bending, or respiratory actions.
- While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.
- The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

Work Environment:
- Various inside and outside locations with varying temperatures and floor surfaces.
- Exposure to wet and/or humid conditions and moving mechanical parts.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Sea Life
Competitive
Job location: Kansas City, MO, United States
Job description:
SEA LIFE Kansas City. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care.

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions. Available positions include Education. The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
* Previous experience in service industry.

About The Benefits
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Merlin Entertainments Group
Competitive
Job location: Atlanta, GA, United States
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Atlanta!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Atlanta!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Retail Operations Manager to join our Management Team. The Retail Operations Manager is responsible for the day-to-day smooth and profitable operation of our Retail, Food and Beverage, and Photo areas of our dynamic attraction. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

The qualified individual must be available to work weekends and some holidays, with off days any other two days during the week.

Responsibilities:
* Manage the day-to-day operation of the retail and photo opportunity areas, ensuring efficiency, safety, and world class customer service for our internal and external customer.
* Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
* Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
* Ensure the merchandising and display stock levels meet both brand standards and replenishment is carried out consistently.
* Accountable for monthly and annual inventory control.
* Oversee the timing of the stock orders to maximize key trading periods and factor in the lead times and IP rights involved for LEGO products.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Manages up to 5-6 direct reports; up to 20+ indirect reports. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
* All other duties as assigned.

About You
* Minimum of 3-5 years of service industry experience with 3 years of retail management experience required preferably in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Proven ability to work on multiple projects simultaneously and multi task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook, and Word.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Commercially astute with strong budget management and forecasting abilities.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Education:
* High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Legoland
Competitive
Job location: Carlsbad, CA, United States
Job description:
Scope of Job:
The Director of Front Office Operations (Senior Front Office Manager) is responsible for, and will oversee, the Front of House area/ functions of the Hotel for LEGOLAND Hotel & LEGOLAND Castle Hotel

Key Objectives:
1. Leading the Front Office teams in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
2. Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
3. Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way.

Main Responsibilities:

Business Impact/ Results
- Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.)
- Continually review guest waiting times and guest satisfaction.
- Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
- Ensure all cleaning is executed accordingly and to the correct standard.
- Where appropriate, liaise with Revenue Manager to ensure all conference and trade billing is completed accurately and to a high standard.
- Monitoring of night staff performance.
- Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

Creativity
- Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
- Explore and feedback any other sales opportunities and revenue streams.
- Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

Communication
- Work closely with the Head of Hotel Operations in terms of striving to achieve the wider hotel objectives.
- Update the Head of Hotel Operations on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
- Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
- Establish a consistent way of communicating information to all staff in a 24 hour operation.

Decision Making and Autonomy
- Monitor and review operation of the department and implement changes to improve efficiency.

Applied Knowledge and Specialist Skills
- Effective communication skills.
- Lead by example while being a role model for the Merlin Way
- Impact and influencing skills

Managing Resources
- Effective management of budget.
- Effective use of department resources.
- Ensure there is adequate fire cover every night.
- Provide a balanced level of support and leadership to both the day and night teams in the hotel.
- Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
- Ensure team and department costs are kept within agreed budget.
- Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
- Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.

Complexity and Problem Solving
- Creative ideas for delivery of guest satisfaction and operational targets.
- Act as an incident controller to provide support and recovery to the Hotel.
- Coordination of all rescue and evacuation activities for the hotel.
- Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

Health and Safety
You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it. You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Background and Experience:
-3 – 5 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required.
-Proficiency with Opera is essential.
-Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.

Education:
Bachelors degree in a related field or equivalent experience required.
Sea Life
Competitive
Job location: Michigan, Detroit, MI, United States
Job description:
SEA LIFE Michigan. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Michigan!

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guest. You will be responsible for supporting the day to day operations of the attraction, this includes: customer service, customer interaction, and children’s entertainment across this busy attraction.

Responsibilities:
- Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
- Works in a team rotation with touch pools and various other positions throughout the aquarium.
- Inspires children by playing with props and demonstrating possibilities of the materials, while maintaining an open-ended approach.
- Floats within area and directly communicates with guests by greeting, explaining, demonstrating. Is alert to guests need for assistance and independence.
- Maintains excellent knowledge of all program content, and is thoroughly familiar with aquarium displays and species, in order to reference and recommend extended learning.
- Facilitates public talks using public announce systems and microphones.
- Informally surveys teacher and child satisfaction with program, communicates suggestions. Gives input regarding programs’ strength and weakness. Encourages school guests to complete satisfaction surveys.
- Ensures our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Ensures aquariums are clean, organized and ready to open on a daily basis. Assist in clearing the building for closing.
- Maintains overall cleanliness and beautification of SEA LIFE, including, but not limited to, sweeping, stocking the restrooms, and helping pick up trash.

About You
- Experience with teaching or guiding children.
- Experience in a Customer Service role.
- Excellent communication, listening, and motivational skills.
- Demonstrated ability to manage groups.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
- Must be at least 18 years of age

Other Requirements:
- Intermittent and prolonged standing and walking to move about the aquarium and interact with employees.
- Ability to keep hands and arms in salt and freshwater for long periods of time while interacting with guests.
- Preferred Qualifications:
- Previous experience in service industry
- Experience with science curriculum and/or biology or marine biology
- Teaching experience

Required Education:
- High School Diploma or equivalent

About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
Flexible hours
30% discount in the retail store
Merlin Magic Pass which give you free admission to Merlin attractions worldwide
Discounts through the Merlin Marketplace Website – on almost anything you buy online
Discounts through Plum Benefits – on tons of ticketed events
30% discount at Skechers.com and Skechers stores
FUN working environment and much more!

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ’apply’.
Legoland
Competitive
Job location: Carlsbad, CA, United States
Job description:
Welcome to Merlin Entertainments!

Do you want to join a team that creates memories globally on a daily basis? Our ideal candidate would not just call themselves a Retail Director – they will have experience in a wide range of areas, from retail operations, merchandising, buying and more! We are looking for a strong leader and creative thinker who enjoys working in a diverse team environment. This is an awesome opportunity to join Team Merlin at LEGOLAND California Resort in Carlsbad, California!

About Us: Serious about fun!
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

Position Summary:
Full P&L accountability with responsibility for planning and forecasting in line with frameworks agreed with the Finance Director. Ongoing tracking and corrective actions as necessary to ensure retail budgets are delivered within cost frames and gross profit margins.

Responsible for the daily operation of all retail shops, carts and stands in the park. Oversee contracts with concessionaires and ensure operations meet standards and operating procedures. Responsible for purchasing, managing inventory and retail warehouse operations. Oversees specific projects or aspects of retail as assigned; coordinates, researches and develops plans for retail offering in the park, including new product introductions. Develops specifications for buying and inventory procedures. Sources suppliers and manufacturers, with consideration to approved LEGOLAND product suppliers. Collaborates directly with Group Retail and builds synergy with other LEGOLAND parks.

1.Retail Offering: Maintains and enhances the park’s retail offering. Utilizes experience gained from the retail programs developed for other LEGOLAND parks and current operating experience to improve the California retail program performance. Sources and establishes vendors for concession operations. Utilizes product suppliers and manufacturers, with consideration to approved and potential LEGOLAND product suppliers. Develops plans for successful introduction of new and existing products and product lines, ensuring they are on-brand and market leading.

2.Retail Shops and Merchandising: Participates in the layout and configuration of furnishings, equipment and displays for retail shops. Creates a display and merchandising strategy that maintains the highest of standards, product mix, and showcases LEGO products and licensed products through excellent visual merchandising.

3. Buying and Inventory Procedures: Establishes sources for buying products through suppliers and manufacturers approved by Group Retail. Develops key business relationships to procure high quality products, on time, at the lowest possible cost. Determines detailed procedures for warehousing, stocking, and managing product inventory.

4. Operational Procedures: Establishes procedures and training for inventory management, customer service, store opening and closing, and cash management. Works with Security, Loss Prevention and the Finance Director to develop loss prevention procedures to minimize shrinkage. Develops staffing requirements, schedules, revenue and cost projections, and budgets.

5. Operational Leadership: Determines the organizational structure, budgeting and staffing requirements for the retail division. Provides program oversight, leadership and direction to employees in the functional areas of retail operations, merchandising, purchasing, warehouse, inventory, and concessionaires. Is responsible for hiring, development, engagement, performance management, team building and other culture and people management activities.

6. Executive Team Leadership: Serves as a member of the executive management team and develops and supports LEGOLAND California’s strategic and operating plans. Promotes and demonstrates Merlin and LEGO’s culture and core values through words and actions. Works effectively as a member of the senior leadership team to contribute to the strategic and cultural direction of the organization. Able to work independently to execute business plan within job scope. Exhibits the organizational and business savvy, and the interpersonal skills, to work effectively in a dynamic organization with inter-national and cultural differences.

7. Safety: Responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated

Background and Experience:
Requires at least eight years of progressive experience in retail or merchandising management, preferably in a theme park or related industry. A minimum of three additional years of demonstrated leadership experience in a retail operation required. This position requires a demonstrated track record of success in developing and managing a high quality, specialized retail program. Knowledge of computer systems, including point-of-sale and related retail and inventory management systems, is required. Requires in-depth knowledge of budgeting and scheduling, loss prevention and cash management. Strong negotiating skills are necessary to critically evaluate merchandising and purchasing decisions, including cost, quantity and quality, and to negotiate favorable terms and conditions. Effective organizational, verbal and written communication skills are required. This position requires a commitment to excellence in customer service, merchandising and sales. Strong guest service, interpersonal and supervisory skills are required.

Education:
Bachelor’s Degree (or equivalent education and experience) in business, management, or closely related field is preferred.

Physical Demands:
Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.
Occasionally lift and/or move up to 50 pounds.

Other Job Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations.
Requires frequent travel domestically and occasional international travel.
Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.

About The Benefits:
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.
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