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18 jobs found

Gulliver's Theme Park is recruiting with Leisure Opportunities
star job
Competitive
Job sector: theme park
Job description:
As our family Theme Park resorts continue to expand, an opportunity has arisen to join a rapidly growing business in a unique role at Gulliver’s Kingdom, Matlock Bath.

With a hands-on approach and excellent communication skills, you will take on the role of duty manager responsible for the day to day operational control of the theme park resort, taking specific ownership for all rides, attractions and facilities management.

Complying with all health and safety legislation, with a technical knowledge and a strong operations background, you will focus on team development to expand upon rides service, standards and maintenance control.

This position is nothing like an office job and your shop-floor style will help to build a guest-focussed team, strengthened by your innovative ideas, attention to detail and structured leadership.

Gulliver’s commitment to our family audience, offering maximum experiences at the best value, means you’ll be amongst a fun and safe, family environment in the company of a well-established, committed management team.

Gulliver's theme parks is a family business with a history spanning 40 years with theme park resorts in Matlock Bath, Warrington and Milton Keynes, and a brand new development underway in South Yorkshire.

If you feel you have the desire and necessary skills for this position and would like to be part of a great, growing company then please apply with your CV and covering letter.

Applications MUST include a covering letter, otherwise they will not be considered.
Brean Splash is recruiting with Leisure Opportunities
star job
£21,000 - £26,000 per annum
Job location: Somerset, UK
Job sector: theme park
Job description:
We are recruiting for an experienced Pool Manager for our award-winning Waterpark in Brean Sands, Brean Splash Waterpark.

Our Indoor facilities are open all year and include a 6 lane 25m pool, Baby Pool, 2 Waterslides and Splash Zone which is a shallow beached entry Pool with 4 mini slides. Our Outside areas open May-Sept and include 3 outdoor water slides and Seaside Pool which has 3 mini waterslides.

Within the Leisure Complex, we have a fantastic Gym and Soft Play area (Brean Play). We run a large Swim School and have an expanding membership database. Our team can exceed 50 team members at peak.

Applicants must hold a valid NPLQ qualification, Pool Plant Operators Certificate and ideally hold a RLSS Trainer Assessor Qualification.

Applicants must also be working (or have worked) at a comparable Pool Manager or Assistant Manager level within a current Leisure Facility and be looking for a new challenge within a larger facility.

Reporting to the Leisure Manager your daily responsibilities will include opening and closing the Waterpark. Operating pool plant, Water testing, Rotas, Cash Handling, Recruitment, Enforcing the NOP & EAP to ensure the safe and compliant running of the Waterpark, Induction and training and mentoring. You will take the role of Assistant Leisure Manager with Pool management responsibilities and work alongside a 2nd Assistant Leisure Manager whose responsibility is for swim school and gym management.

Full time, permanent role working 5.5 days a week, including weekends. Future training and development opportunities are available. Accommodation may be available for 3 months for re-location purposes if required.

We are an award-winning family business that has been trading for over 70 years. Our business includes Holiday Resort Unity, Brean Golf Club, Brean Play and Brean Splash Waterpark.

In return we offer

-Competitive salary paid monthly
-Free leisure benefits including free swim pass and discounted gym and golf membership
-Free car parking
featured job
Hourly rate up to £8.50 per hour - 44 hours per week
Job location: Somerset, UK
Job sector: theme park
Job description:
We are recruiting for an experienced Head Lifeguard for our award-winning Waterpark in Brean Sands, Brean Splash Waterpark.

Our Indoor facilities are open all year and include a 6 lane 25m pool, Baby Pool, 2 Waterslides and Splash Zone which is a shallow beached entry Pool with 4 mini slides. Our Outside areas open May-Sept and include 3 outdoor water slides and Seaside Pool which has 3 mini waterslides.

Within the Leisure Complex, we have a fantastic Gym and Soft Play area (Brean Play). We run a large Swim School and have an expanding membership database. Our team can exceed 50 team members at peak.

Applicants for this head lifeguard role must hold a valid NPLQ qualification. Pool Plant Operators Certificate & RLSS trainer and assessor award is benficial but not essential. Applicants must also have a minimum of 2 years experience as a lifeguard and ideally at a senior or head lifeguard position.

Duties will include supporting and coaching the lifeguard team, operating pool plant and water testing and enforcing the NOP & EAP to ensure the safe and compliant running of the Waterpark and providing a fantastic service to our guests. You will also assist You will also be trained as a Duty Officer that will be opening and closing the Waterpark.

Full time, permanent role working 5.5 days a week, including weekends. Future training and development opportunities are available. Accommodation may be available for 3 months for re-location purposes if required.

We are an award-winning family business that has been trading for over 70 years. Our business includes Holiday Resort Unity, Brean Golf Club, Brean Play and Brean Splash Waterpark.

In return we offer

-Competitive wage paid monthly
-Free leisure benefits including free swim pass and discounted gym and golf membership
-Free car parking
Competitive
Job sector: theme park
Job description:
Take a starring role with A-listers at Madame Tussauds Hollywood!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Hollywood!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.
Responsibilities:
- Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Monitors standards of service and guest response to overall product, through observations and guest comments.
- Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
- Recommends short and long term changes through feedback, daily reports and proposals.
- Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
- Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
Proven ability to work on multiple projects simultaneously and multi-task as necessary.
Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
Desire to work in fast-paced environments.
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’
Competitive
Job sector: theme park
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Centre Toronto!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Toronto!

About The Role
As an Entertainments Team Leader, you will help to create and maintain a positive first point of contact for our guests. Overseeing the operations team, your responsibilities will include ensuring smooth and efficient operations of the attraction, resolving guest concerns, and coaching and training team members on delivering world-class service to our guests.

Responsibilities:
- Lead the Entertainments team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
- Assist with training, scheduling, and supervising of admission team. Making sure that all team members are trained in resolving guest concerns, upselling, and explaining policy regarding ticket prices, discounts, and promotions.
- Support the Duty Managers with opening and closing responsibilities where needed
- Actively encourages and supports new and innovative ideas from all team members on how to improve the business through the Spark an Idea initiative.
- Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets.
- Manage groups and ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
- Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
- A natural team leader with a confident, assertive but approachable personality.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
In a small town called Goshen, in upstate New York, something very exciting is underway! Due to open in 2020, LEGOLAND New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re looking for a dynamic person to build strong momentum - brick by brick - and "WOW" around the opening of the world’s ninth LEGOLAND Park.

Marketing the Magic the Merlin Way

As our experienced, influential, and highly collaborative Public Relations Manager, you will be right in the heart of the magic! You will team up with innovative strategists and lead the way in developing the campaigns to increase awareness of LEGOLAND New York among our local, regional and international target audiences.

A large emphasis is placed on your ability to build the LEGOLAND New York press office as the first place that all journalists approach, on and off line, to find out about all things LEGOLAND New York. In addition, you will build exemplary contacts and maintain ongoing relationships with the media while overseeing the media relations program including, print, television, radio, online, and other mediums.

Shaped to Fit
This is a fantastic opportunity to make your mark on one of Merlin's biggest projects right from the start and take the next step in your career with Team Merlin. We really want the right person with a good level of prior "hands on" experience for this role. Such experience will include:

- track record of successfully developing and implementing multi-level media publicity campaigns
- strong leadership, people management, and project management
- at least five years of progressive experience in public relations with a theme park, hospitality, or closely related industry

Serious about fun
Are you ready to build your career at LEGOLAND?

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
Position Summary:
Works very closely with Hotel Leisure Manager, Hotel Retail Manager, Entertainment & Events Supervisors and Manager to coordinate entertainment/events from concept development to operation and execution for the LEGOLAND Hotel, and LEGOLAND Castle Hotel.

The Assistant Leisure Manager will own hotel entertainment packages (with Hotel Leisure Manager and Hotel Retail Manager) and ensure they are meeting hotel standards and guest expectations while being mindful of hotel occupancy and season. They are to also work with Hotel Leisure Manager, Entertainment & Events to assist in assembling production teams for entertainment programs and coordinate these teams throughout the planning process including load in, day of event responsibilities and load out. Assistant Hotel Leisure Manager meets regularly with hotel staff to determine appropriate entertainment programs, costume character staffing levels, shows and frequency for entertainment programs at the hotel. Provides coordination, supervision, leadership and motivation needed for hotel entertainment to exceed guest and client expectations of service and professionalism.

Scope and Responsibilities:
1. Administrative Duties include helping the Leisure Manager to facilitate and execute contracts, site agreements, purchase requests, special event permits, check requests, maintenance requests, and sign requests.
2. Research and compile information to develop a working database of qualified production, creative and entertainment resources; help Leisure Manager establish internal teams and outside vendor support to execute entertainment programs at the resort/hotel.
3. Assists in the planning and execution of audition recruitment process, including liaison with educational and community institutions and resources, development of promotional material, locations and staff.
4. Assist Leisure Manager as an Operations liaison with the Hotel Staff and other departments including Marketing, Maintenance and Food & Beverage, for the purposes of developing, coordinating and executing entertainment programs on behalf of the hotel.
5. Assist with concept development for entertainment programs and special events; work as a team with other Hotel, Entertainment & Events supervisors and coordinators to design programs and plan special events directly related to Guest Experience and Resort objectives.
6. Assist Leisure Manager in communicating with Hotel Staff to monitor, develop and update Calendars for hotel entertainment programs and activities.
7. Assist Leisure Manager in providing Day Of entertainment coordination and leadership for Resort entertainment staff and programs.
8. Help Leisure Manager plan and implement production schedules to ensure entertainment programs open on time and on budget.
9. Help Leisure Manager effectively manage budget and staff needed to support these programs throughout planning process.
10. Serve as a second POC for entertainers and act as stage manager on the day of shows/events as needed.
11. Provides support and leadership for all staff on a daily basis, ensuring shows run on schedule and resolving problems or challenges as they arise. Participate in Park and Hotel Duty Manager Program as needed.
12. Help implement daily show schedules with a view to maximizing show capacity through effective communication and promotion of shows at the Resort.
13. Assist Leisure Manager and Retail Manager in the implementation of Premium Birthday Packages
14. Assist Leisure Manager with the Ultimate Hotel VIP program. Serve as POC on days when Leisure Manager isn’t on site.
15. Create and manage hotel entertainment staff incentive programs to keep staff engaged and motivated.
16. Assist Hotel Leisure Manager with selecting and purchasing holiday décor.
17. Other duties as assigned.

Background and Experience:
Requires a minimum of one to two years of experience in a theme park or similar attraction, preferably in the entertainment, live theatre, attractions, or marketing industry. Requires a track record of success in planning and coordinating shows and events or projects, and at least one year of leadership or supervisory experience. Experience serving in a proactive role in creating and implementing ideas and strategies is necessary. Demonstrated success in budget preparation and control. Ability to adapt to situational changes, and to adapt schedule to accommodate changing needs of the operational season. Must be self-motivated and demonstrated initiative. Requires excellent people skills, including strong interpersonal skills, the ability to maintain positive and supportive working relationships. Must enjoy working with people who are seeking to develop talents and skills. Computer proficiency with ability to use Microsoft Office Products (Word, Excel, PowerPoint), and familiarity with the Internet is required.

Education:
A degree in theatre or closely related field (or equivalent education and experience) is required.

Physical Demands:
Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
Ability to lift and move moderate weight loads, tents, tables, chairs, boxes and supplies.
Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.

Other Requirements:
Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations & Special Events.
Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S.
Must have or be able to get a valid passport. Occasional travel abroad is required.
Competitive
Job location: New York, NY, USA
Job sector: theme park
Job description:
Welcome to Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Merlin Entertainments Midway North America Attractions in New York, NY!

About The Role
The successful candidate will be at the center of the magic and act as a center of excellence for market and customer intelligence and will deliver compelling insights that drive the Midway North America marketing strategy and product development. The Customer Insights Manager will shape the future of our customer initiatives.

Please Note: preferred experience is consumer based analytics

- Collect data on customers, competitors and market place, and consolidate information into actionable insights, reports and presentations
- Understand business objectives and insight needs, collect and interpret complex data, formulate reports and deliver actionable recommendations
- Design, implement and analyze custom research studies to discover prospective customers’ preferences
- Compile and analyze internal and external statistical data using modern and traditional analytics methods
- Catalogue findings to databases
- Provide competitive analysis on various companies’ market offerings, identify market and industry trends, pricing/business models, sales and methods of operation
- Act as the voice of the customer across all touch points in the division
- Perform valid and reliable SWOT analysis
- Present insights summaries, detailed findings and actionable recommendations to internal stakeholders, including leadership / execute team members.
- Recommend new technologies so as to ensure the advancement of technology architecture and data within organization Market Intelligence needs

Qualifications and Experience:
- Bachelor’s degree in Business, Finance, Statistics (or related major)
- Minimum of 4 years of experience in data-intensive marketing, business, or financial analytics role
- Outstanding statistical and data mining skills
- Well-developed SQL skills
- Proficient with data visualization Tableau
- Extreme excel proficiency
- Demonstrated business analysis skills, including sales tracking, campaign tracking and analysis and consumer research
- Experience working with standard business intelligence tools (i.e. Google Analytics)
- Exceptional verbal and written communication skill, and ability to tell stories with data
- Proven ability to operate in a fluid, fast-paced environment
- Strong communication skills and ability to explain complex analytics in business terms
- Strong problem-solving abilities and critical thinking
- General Marketing knowledge
- Keen attention to detail
- Bonus points for retail/travel / entertainment industry experience

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
Scope of Job:
The Assistant Front Office Manager is responsible for assisting the Front Office Manager to oversee the Front of House area/functions of the Hotel.

Key Objectives:
- Leading the Front Office team in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
- Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
- Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way.

Responsibilities:
1. Business Impact/ Results
- Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.)
- Continually review guest waiting times and guest satisfaction.
- Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
- Ensure all cleaning is executed accordingly and to the correct standard.
- Where appropriate, liaise with Revenue Manager to ensure all conference and trade billing is completed accurately and to a high standard.
- Monitoring of night staff performance.
- Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

2. Creativity

- Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
- Explore and feedback any other sales opportunities and revenue streams.
- Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

3. Communication
- Work closely with the Front Office Manager and Hotel Operations Manager in terms of striving to achieve the wider hotel objectives.
- Update the Front Office Manager and Hotel Operations Manager on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
- Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
- Establish a consistent way of communicating information to all staff in a 24 hour operation.

4. Decision Making and Autonomy
- Monitor and review operation of the department and implement changes to improve efficiency.

5. Applied Knowledge and Specialist Skills
- Effective communication skills.
- Lead by example while being a role model for the Merlin Way.
- Impact and influencing skills.

6. Managing Resources
- Effective management of budget.
- Effective use of department resources.
- Ensure there is adequate fire cover every night.
- Provide a balanced level of support and leadership to both the day and night teams in the hotel.
- Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
- Ensure team and department costs are kept within agreed budget.
- Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
- Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.

7. Complexity and Problem Solving
- Creative ideas for delivery of guest satisfaction and operational targets.
- Act as an incident controller to provide support and recovery to the Hotel.
- Coordination of all rescue and evacuation activities for the hotel.
- Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

8. Health and Safety
- You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it.
- You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Requirements:
- 1 –3 years of successful experience in a front desk supervisor position within a comparable hotel with 24 hour reception required. Proficiency with Opera is essential.
- Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.

Competitive
Job sector: theme park
Job description:
Build yourself a better career with LEGOLAND Discovery Center Toronto!

The Marketing and Sales Executive will be right in the heart of our magic, providing administrative support to the Sales & Marketing Department and planning and managing promotional, PR, social media and sales activities.

Responsibilities
- Supports the Marketing Manager and Tour & Travel Representative as required
- Ensures that all marketing outlets have updated information on hours, pricing, promotions, etc.
- Manage CRM campaign design and deployment with assistance from Regional head of Marketing and Central Support Team
- Work with Regional Head of Marketing and Central Support team to develop and deploy meaningful PR
- Develop and maintain local and regional media contacts
- Manage daily implementation of CRM campaigns, social content, and web edits with direction from Central Digital Team
- Ensures the information is being communicated to all internal departments as well as guests and clients.
- Collaborates with the Marketing Manager to generate PO’s, log and track all marketing related operating expenses.
- Acts as the central marketing figure responsible for set-up and communication of new tickets and discounts.
- Enters group reservations in ticketing system; maintain and update reservations.
- Coordinates marketing efforts targeted to schools, camps, scouts and other groups including direct mail, email and telemarketing campaigns, representing the attractions at trade shows when needed.
- Daily, weekly and monthly reporting as required.
- Coordinates the set-up of all tickets relating to Trade and ensures that key stakeholders are briefed and notify clients and the Call Center about new product development and events.
- Follows up with Finance to ensure Credit Applications are reviewed and approved or rejected and new clients are entered in to Accesso or Callscripter as required.
- Works with the Marketing Manager to secure and fulfill local, regional and national promotional opportunities & relationships.
- Monitors customer responses on social channels including potential crisis issues as they arise and work closely with PR agency and relevant business partners to respond.
- Manages social media campaigns and day to day activities, including online advocacy, newsletters, promotions, etc.
- Liaises with operations and coordinate special events both corporate and themed
- Coordinate and traffic all creative needs – including advertisements, website listings, promotions and phone messages.
- Understands, reviews and analyzes sales by promotions in a weekly marketing summary to ensure effectiveness of promotions.
- Explores and coordinates free advertising / promotional opportunities

Qualifications
- College degree in a communications, marketing and/or related field, or equivalent experience
- Experience in promotions and/or marketing specifically in developing and executing promotional partnerships appreciated
- Extensive knowledge of Microsoft Office Suite
- Excellent communication and motivational skills
- Proven ability to work on multiple projects simultaneously and multi task as necessary
- Great organization skills, detail oriented and self-starter
- Ability to work with people from all levels of discipline
- Open to new learning and quickly adapts to change

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance) share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
The Contract Administrator is responsible for the review and management of all contracts and service agreements that commit the company to ongoing contractual liability. The Contract Administrator will ensure consistency and compliance with applicable laws, regulations, internal contracting policies, and acceptable contract terms and conditions and risk profiles.

Key Objectives:
- End-to-end contract management
- Ensures that business activities and contracts comply with internal policies and guidelines and industry laws and regulations
- Continued liaison and cost management of external legal advisers
- Maintain and organize an electronic and physical record retention process of all legal and contractual documentation

Main Responsibilities:
- Responsible for end-to-end contract management and will obtain the appropriate approvals of all required signatories as per company guidelines.
- Draft, review, manage, and sometimes negotiate customer and vendor contract documents so that documents contain terms and conditions which accurately reflect the business deal, protect the company’s intellectual - property, and align with corporate policy.
- Prepare change orders to the contract and, as directed, negotiate such change orders
- Legal review of all matters as required, as well as continued liaison and cost management of lawyers assigned to the business.
- Manage local and state requirements for document management, recording, and reporting processes.
- Maintain an audit file for each contract which will include original contract, all correspondence, changes, deviations, amendments, change orders, and payment schedules.
- Maintain an electronic filing and contract tracking system that includes important contract specifications such as status, value, duration, and insurance requirements.
- Perform special projects as directed.
- Track and manage vendor, contractor, and supplier certificates of insurance.
- Maintain Notice of Commencements and Notice to Owner forms. Ensure compliance with contractor’s lien law.
- Perform closing activities of all contracts and agreements as needed.

Background and Experience:
Minimum of 2 years of experience as a Contract or Legal Administrator reviewing, redlining and administering contracts in a corporate setting. Candidate must demonstrate proficiency in procurement skills, have an understanding of contract terms, be familiar with various contract forms, and project document control.

Demonstrated leadership experience and effective verbal and written communication skills required. This position requires a demonstrated management track record of success in identifying and qualifying sources, suppliers and vendors. Requires experience in ensuring plans, specifications and quality standards are met. Effective interpersonal relationship skills in establishing and maintaining strong working partnerships are essential. Very strong negotiating skills are required to critically evaluate, develop, and deliver results in a very busy environment.

Ability to utilize technology, systems, processes and procedures to effectively and efficiently manage areas of responsibility. Strong budgeting and costing skills are required, along with the ability to manage and control costs. Familiarity with supply chain management, construction document control, and handling multiple priorities is needed.

High level of proficiency with Microsoft Office (Word, Excel, and PowerPoint) and Adobe Acrobat are required.

Education:
Associates degree in Business Management, Supply Chain Management, or closely related discipline preferred.

Physical Demands:
- Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
- Intermittent and prolonged standing and walking to move about the park site and interact with employees.
- Finger dexterity sufficient to complete paperwork activities and to use a computer.
- Visual acuity sufficient to read written materials, complete paperwork activities and to drive.
- Hearing sufficient to communicate with individuals in person and by telephone.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.

Other Job Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations

Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
Competitive
Job sector: theme park
Job description:
SEA LIFE at Mall of America. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE at Mall of America!

About The Role
Create and deliver the strategies for delivering visitor volume and revenue for our dynamic and fast growing global company. As the Trade Sales Coordinator, you will be right in the heart of the magic by building partnerships and networking with local trade partners, corporate partners, tour and travel operators and other pertinent stakeholders.

Responsibilities:
- Heavy telephone contact with internal and external contacts.
- Implementing strong trade, schools, groups and network marketing strategies
- Delivering budgeted visitor numbers, revenue, and sales as well as creating strong network relationships and partnerships for the attraction.
- Deliver visitor volume and revenue with a specific focus on midweek volume to drive revenue targets and spends per head (SPH) in line with the overall attraction strategy.
- Communicate with current local trade partners and corporate partners to drive sales through advanced ticket purchase, credit accounts, Referral Card scheme or promotional discounts.
- Keeps Marketing Manager and Trade Sales Manager informed of progress toward established sales and revenue goals and of the progress in closing identified prospects.
- Work closely with the Operations and Commercial teams to promote teamwork and exceed secondary spend targets across the business.
- Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
- Minimum of 2 years of sales and marketing experience.
- The ability to network and influence the leisure, tourism and business sectors.
- A passionate and driven sales and marketing professional able to influence across all levels.
- Powerful presentation skills and the confidence to represent the business at senior level both internally and externally.
- A natural team leader with a confident, assertive but approachable personality.
- Strong computer skills. Ability to utilize standard software applications to include MS Office suite.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Highly organized, flexible, and willing to complete tasks within deadlines
- Possess strong communication skills (both verbal and written).
- Desire to work in fast-paced environments.

Education:
Bachelor's degree in Marketing; equivalent combination of experience and education.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job location: Orlando, FL, USA
Job sector: theme park
Job description:
Raise your sights with a career at the Coca-Cola Orlando Eye!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at the Orlando Eye!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting Eye attraction on a daily basis. The Duty Manager will lead the Rides team in its goal of delivering a unique, memorable, and rewarding experience to all our guests.

Responsibilities:
- Assumes position of VIP and Guest Experience Duty Manager in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.
- Ensures the VIP areas are presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Ensures the VIP guest experience runs smoothly, attending to any needs or situations that may occur.
- Monitors standards of service and guest response to overall product, through observations and guest comments.
- Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
- Recommends short and long term changes through feedback, daily reports and proposals.
- Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
- Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace.
- Perform other duties as assigned.

About You
- Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
- Flexible hours
- 30% discount in the retail store
- Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
- Employee Assistance Program
- Discounts through the Merlin Marketplace Website – on almost anything you buy online
- Discounts through Plum Benefits – on tons of ticketed events
- 30% discount at Skechers.com and Skechers stores
- FUN working environment and much more!

About Us
The Coca-Cola Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
SEA LIFE Grapevine. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE Grapevine!

About The Role
As a dynamic and innovative Operations Trainer, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Operations Management team to create and implement to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) targets for the attraction.

Responsibilities:
- Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
- Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
- Recommends short and long term changes through feedback, daily reports and proposals.
- Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork.
- Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets.
- Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.
- Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
- Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
- A natural team leader with a confident, assertive but approachable personality.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.

About The Benefits
- Flexible hours
- 30% discount in the retail store
- Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
- Employee Assistance Program
- Discounts through the Merlin Marketplace Website – on almost anything you buy online
- Discounts through Plum Benefits – on tons of ticketed events
- 30% discount at Skechers.com and Skechers stores
- FUN working environment and much more!

About Us SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
Welcome to Merlin Entertainments! We are LEGOLAND Discovery Center Arizona and SEA LIFE Arizona!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center and SEA LIFE Arizona!

About The Role
As the Marketing Manager for the Arizona cluster, you will be in the heart of our magic, driving the implementation of marketing plans to deliver sales and visitor numbers to the attractions. Through a close association with the site brand teams, you will ensure integration across activity and campaigns in line with brands, product development and tactical activity.

Responsibilities:
- Develop and facilitate marketing programs with the Head of Marketing and Regional Teams and local site teams to meet division business objectives.
- Act as a brand champion for LEGOLAND Discovery Center Arizona and SEA LIFE Arizona, and own and drive the integration of brand plans and programs across all attractions.
- Drive visitor volume by ensuring the implementation of cross-brand marketing strategies and tactical marketing activity.
- Act as a key point of contact for all LEGOLAND and LEGO related marketing programs and activities across the division.
- Ensure LEGOLAND Discovery Center integration into all relevant LEGO activities, in collaboration with the LEGOLAND Parks.
- Own and execute the annual leaflet development and execution process across all brands, in collaboration with external design agencies and print partners.
- Develop profitable target segments and channels and for each market and attraction.
- Manage the relationship and briefing of external advertising, creative and print agencies.
- Supports the Head of Marketing and regional marketing teams in executing cross-brand and site marketing programs.
- Monitor and evaluate all marketing activity against agreed KPIs and make recommendations and implement new procedures and processes where necessary.
- Deliver the implementation of the marketing programs to agreed timescales and budget.
- Deliver comprehensive briefs to agencies for all marketing activity using consumer insight, internal feedback and previous learnings.
- Work with the site brand teams to ensure all marketing and communications activity is on brand and to guidelines.
- Work with the Head of Marketing to oversee the recruitment of any external agencies – from developing tender documents through to selection.
- Represent LEGOLAND Discovery Center Arizona in all national promotions meetings and ensure participation across all national 3rd party promotion opportunities
- Actively contribute towards securing national 3rd party promotional partner, by working with the Promotions Director and site specific teams.
- Work closely with and support the Trade team in delivery of artwork and marketing collateral.
- Maintain files on vendor spending and provide analysis as needed.
- Assist with photography and visual assets creation for all new product developments in partnership with local marketing teams and design agencies.
- Monitor competitor marketing activity on a regular basis and use insight to improve performance or product offering.
- Work with local brand teams to ensure the consistent on-brand delivery of all marketing communication materials.
- Liaise closely with the Regional Heads of Marketing to ensure integrated approach to cross-brand programs and initiatives.
- Understand target customer profiles deliver programs and messaging targeted at each identified target segment.
- Maximize channel strategy to deliver most cost-efficient route to market in line with overall sales and marketing strategy.
- Serve as primary marketing contact for site promotions team.

About You
- 3-4 years in related brand marketing or communication field.
- Expertise in consumer-focused marketing and/or brand management.
- Ability to manage multiple projects on tight deadlines.
- Strong agency and budget management skills are essential as well as making decisions at a senior level
- Project management, driving ideas and opportunities in line with CAPEX budgets.
- Strong senior stakeholder influencing and communication skills
- Creative mindset with strong knowledge of social web and content development.
- Experience tracking, contributing to and leading media trends, integrated experience.
- Management of multiple marketing channels online and offline.
- Excellent client service, relationship management and executive presentation skills.
- Analytical/conceptual abilities and a capacity for creativity/innovation.
- Strong interpersonal skills.
- Entrepreneurial mentality – ability to build relationships and business.
- Exhibit qualities of a dynamic team member.
- Must be solution minded, creative and adapt easily to change.
- Ability to function in a fast-paced, unstructured, entrepreneurial environment a must.

Education:
Bachelor’s degree. Majors in business, marketing, communications and/or advertising preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job sector: theme park
Job description:
Scope of Job:
Must be able to remove, install, repair, and test, automated, timed, and sensor triggered mechanical effects for LEGOLAND displays and attractions including; utilizing pneumatic, electrical, audio, video, lighting and programmable logic control equipment. A thorough knowledge of pneumatic control systems and linear actuators. solenoids, as well as low voltage AC and DC electrical systems and motors. Must be able to read blueprints pertaining to attraction infrastructure as well as electrical schematics and wiring diagrams. Ability to observe and remember details. Ability to follow supervisor’s directions effectively. Must have general working knowledge of mechanical systems and tools. Fabricates steel supports and mounting hardware as needed. Works with Model Designers to bring LEGO models “to life”,

Key Objectives:
- Develop animation and special effects of various kinds for LEGO models, and park attractions.
- Make repairs and conduct preventative maintenance animation and special effects of various kinds for LEGO models, and park attractions.
- Assists in all model shop projects and logistics
- Keep tools, machines, and all other company equipment in good working order

Main Responsibilities:
- Keeps park personnel and public safety as the #1 priority in any situation.
- Design and build animatronics and automated effects for LEGO models.
- Works closely with Model Designers to develop and create fun and exciting animation and special effects for LEGO models.
- Meet time, budget and quality directions given when designing and building animation for LEGO models.
- Ensures that all animation effects and systems throughout the park and Miniland are in good working order.
- Make needed repairs and preventative maintenance for all animation effects and systems throughout the park and Miniland.
- Ensures that all animation work areas are kept clean, neat and orderly at all times.
- Ensures internal compliance with maintenance, safety and security procedures by following established ASTM, NEC, state and local electrical codes and loss prevention guidelines.
- Operates machine tools, such as drill presses, power saws, grinders, lathes and mills, etc.
- Recognizes equipment that needs repair, replacing or adjusting.
- Keeps informed and updated on modern techniques and technical methods by attending supplemental courses, seminars, conventions, etc.
- Maintains confidentiality of sensitive business information at all times
- Conducts a safety and quality control check of all LEGO models on site, for the purpose of recognizing models that need immediate repairs or attention, and takes appropriate action or notifies management immediately.
- Assists in model shop logistics including, but not limited to: element ordering, inventory, restocking, recycling, packing, transporting, and documentation of models, props or equipment.
- Coordinates with Animation Technicians regarding the interface of steel, audio, visual, or mechanical needs for LEGO models.
- Be able to react in a calm and rational manner under pressure or in an emergency.
- Keep tools, machines, and all other company equipment in clean good working order.
- Attends staff meetings for purpose of directing, informing and training.
- Maintain liaison with fellow maintenance MCs and other departments.
- Completes daily time tracking documentation prior to leaving the property.
- Follows the established LEGOLAND MC handbook policies at all times.

Background and Experience:
Requires experience in designing, building, installing, trouble-shooting, maintaining and servicing electro-mechanical or pneumatic, animatronics, or automation hardware and equipment. Ability to operate hand tools and power tools as well as general fabrication tools etc. experience with machining and welding preferred. General knowledge of low voltage electrical and battery systems.

EMPLOYEES
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.
Exposed to wet and/or humid conditions and moving mechanical parts.

Other Requirements:
- Must be willing to work flexible hours, rotating schedules to include evenings, weekends and holidays to support park operations.
- Must be willing to travel to conduct Legoland business.
- Must be able to use a computer for email and other written communications
- Must be able to speak and write in the English language
- Position requires a pre-placement physical.

Competitive
Job sector: theme park
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Chicago!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Chicago!

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guest. You will be responsible for supporting the day-to-day operations of the attraction, this includes: customer service, guest interaction, and children’s entertainment across this busy attraction.

Responsibilities:
- Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
- Safely operates all rides and attractions within Health and Safety guidelines.
- Maintains overall upkeep of the attraction by ensuring that the neighbourhood, rides, and other public areas are kept clean, tidy and presentable at all times.
- Inspires children and adults with building activities, by playing with props and demonstrating possibilities of LEGO, while maintaining an open-ended approach.
- Floats within an area and directly communicates with guests by greeting, explaining, and demonstrating. Is alert to guests need for assistance and independence.
- Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Deliver fantastic Key Performance Indicator (KPI) results and perfect mystery visit results through engaging service with all guests.

About You
- Experience in a Customer Service role.
- Fun, outgoing, and friendly personality.
- Excellent communication, listening, and motivational skills.
- Demonstrated ability to manage groups.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Preferred Qualifications:
- Previous experience in fast-paced work environment and service industry

About The Benefits
- Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
- Flexible hours
- 30% discount in the retail store
- Merlin Magic Pass which give you free admission to Merlin attractions worldwide
- Employee Assistance Program
- Discounts through the Merlin Marketplace Website – on almost anything you buy online
- Discounts through Plum Benefits – on tons of ticketed events
- 30% discount at Skechers.com and Skechers stores
- FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Competitive
Job location: California, USA
Job sector: theme park
Job description:
Maintains organization of SEA LIFE areas. Works as part of a team with other facilitators. Maintains training and skills for all education programs. Maintains organization and readiness of SEA LIFE areas. Communicates SEA LIFE and Merlin Entertainment values of creativity, discovery, exuberance, and innovation to groups and regular guests and facilitates the unstructured guest experience by encouraging, interacting, and demonstrating.

Responsibilities:
- General Aquarium Operations
- Works in a team rotation with turnstiles, ticket booths, touch pools, and various other experienced throughout the experience.
- Encourages guest participation and interaction in SEA LIFE.
- Inspires children by playing with props and demonstrating possibilities of the materials, if applicable, while maintaining an open-ended approach.
- Floats within an area and directly communicates with guests by greeting, explaining, demonstrating. Is alert to guests need for assistance and independence.
- Facilitates public talks using public announce systems and microphones.
- Shows ownership of responsibility for area and materials. Maintains logs for attendance, incidents, materials repair, etc.
- Ensures aquariums are clean, organized and ready to open on a daily basis. Assist in clearing the building for closing.
- Instructor for Children and Families
- Establishes immediate rapport and communicates well with children, families, and school groups.
- Maintains order and structure and facilitates investigative learning, while maintaining an atmosphere of discovery, creativity, and playfulness. Enjoys performing.
- Listens to and accepts feedback. Reflects understanding of feedback.
- Maintains excellent knowledge of all hands-on program content, and is thoroughly familiar with aquarium displays and species, in order to reference and recommend extended learning.
- Maintains meticulous organization of SEA LIFE area and materials.
- Informally surveys teacher and child satisfaction with the program communicates suggestions. Gives input regarding programs’ strength and weakness. Encourages school guests to complete satisfaction surveys.
- Animal Care
- Maintains safety and well-being of all animals, in touch pools specifically, while in and out of tanks.
- Able to make decisions to provide the best environment for every animal and is comfortable dealing with aquatic excrements and smells for long periods of time.
- Organizational Skills
- Shows ownership of responsibility for area and materials. Maintains logs for attendance, incidents, materials repair, etc.
- Supervises orderly clean-up of materials, and checks that materials are complete and ready for next group.
- Makes suggestions for improvements in procedures to increase efficiency and guest satisfaction. Runs groups on time to ensure quality and integrity of program.
- Maintains overall cleanliness and beautification of SEA LIFE, including, but not limited to, sweeping, stocking the restrooms, and helping pick up trash.

Background and Experience
- Experience with teaching or guiding children recommended. Demonstrated ability to manage a group in a relaxed manner is recommended.
- Requires the ability to multi-task and have a flexible, calm and effective response to conflicts or difficult interpersonal situations.
- Quick, flexible learner who enjoys children.
- Experience with Microsoft Word, Excel, and Powerpoint helps.
- Experience with science curriculum and/or biology or marine biology a plus. Requires enthusiastic presentation skills and willingness to learn content.
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