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Borrowdale, Keswick,Eden District
United Kingdom

2 jobs found

Lodore Falls Hotel is recruiting with Leisure Opportunities
star job
From £30,000
Job location: Borrowdale, Keswick, UK
Borrowdale, Keswick
United Kingdom
15 Mar 2018
Job description:
We are looking for a Spa Manager who can consistently deliver a high-quality spa experience for hotel guests and day-spa visitors which is commensurate with the exceptional new spa facility and overall investment.

Steering both the financial, and team performance, to the highest levels and demonstrating strong leadership to shape the future of the business. Demonstrating a knowledge of “wellness” treatments and the benefits of spa use to become an ambassador for the spa brand.


* Planning

- Establish standards and procedures in line with the highest quality of spa experience
- Co-ordinate spa training programmes to ensure standards are delivered
- Ensure recruitment process works to secure and retain the appropriate quality of team members
- Implement feedback mechanisms for day-spa day and treatments and incorporate into a plan of action

* Business

- Collaborate with sales and marketing team to ensure a twelve-month plan is created and delivers to budget on both income and outlay
- Develop a retail sales strategy through gifting, merchandising and treatment home-care
- Manage all related costs in line with budget and ensure margins are protected with detailed stock management standards
- Create a series of regular promotional events and activities to engage both spa visitors and local press with new products and experiences

* Financial

- Manage departmental spend in line with a budget
- Set financial targets, backed up by a plan on how these will be achieved
- Produce monthly reports highlighting performance in all areas including previously agreed spa KPI’s
- Ensure all supplier contracts are regularly reviewed

* Communication

- To establish two-way communication with senior management and spa team to raise awareness of all activities, opportunities and challenges
- Carry out regular job reviews with direct reports, setting objectives in line with business strategy
- Ensuring all actions affecting performance are followed up and co-ordinated accordingly
- Regularly review website content and collateral


* Minimum 3 years of work experience in a management, or assistant management, position within the spa industry
* NVQ 3 Beauty Therapy, or equivalent, and practical experience
* Business development – ability to identify commercial opportunities and convert them to revenue enhancing strategies
* Relationship building – ability to forge new relationships and solidify existing ones
* Excellent communication: verbal, non-verbal & written
* Computer skills – self-sufficient in MS Office suite


* Retail – track record in managing spa retail to a successful outcome
* Wellness enthusiast, with the ability to drive wellness strategies for team members and spa users to reflect the vision of the business


* Excellent personal presentation
* A great communicator
* High degree of organisation, prioritisation and time management
* Self-motivated, enthusiastic
* Flexible approach to work
* A genuine commitment to excellence in customer service

To apply please click on ‘apply now’ outlining why you feel you would be a good choice for the role including your CV together with two references.
£28,846 - £30,153
Job location: Eden District, UK
Eden District
United Kingdom
08 Mar 2018
Job description:
This extremely varied post within the Leisure and Communities Team includes the management of the Eden Leisure Management Contract; working with a wide range of voluntary groups and partner organisations from around the district and administration of the Council’s grant and Bursary schemes.

You will have excellent communication and organisational skills together with experience of working with community groups and partners to develop, manage and deliver sports and leisure programmes and events. You will also be able to demonstrate experience of contract administration, budget management, and preparing strategic reports and project plans. In addition to this you will be qualified to degree level in a leisure-related discipline.

The post holder will be required to travel independently in order to attend meetings and events throughout the County.

Salary & Contract Information:

Permanent Contract: 37 hours per week
Salary: £28,485 rising to £30,153
- Essential Car User Allowance of £963 per annum
- A relocation package of up to £5,125 is available

For further details of the post including the job description, person specification and an application form please click 'apply now' below.

Interviews will take place on 26th and 27th April 2018
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