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'Record year' for Small Luxury Hotels of the World

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Small Luxury Hotels of the World (SLH) has reported record results for the year ending 31 December 2011, with reservations revenue up by nearly a quarter compared with 2010.

The business, which now has a portfolio of 523 hotels across more than 70 countries, saw a 71 per cent increase in bookings through its slh.com website for the 12-month period.

Online bookings now account for 20 per cent of SLH's business, while membership of its loyalty programme - The Club - grew by 144 per cent to 140,000 members in 2011.

SLH chief executive officer Paul Kerr said: "The luxury hotel market has been fairly resilient in the uncertain times that we have all experienced over the years.

"We do however need to be prepared as markets shift further in order to respond to the ever changing patterns of customer behaviour."

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Small Luxury Hotels of the World (SLH) has reported record results for the year ending 31 December 2011, with reservations revenue up by nearly a quarter compared with 2010.
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