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Job description:
Scope of Job: Manages all park events from concept to execution including PR, attendance driving, educational and promotional events. Maintains proper management of the Educational department, usher staff and I-Zone attractions. Develops effective relationships with all departments to gather buy in and support for park wide events. Works closely with sales and marketing, and third parties to deliver world class events. Coordinates with city officials for permitting, event planning and communication. Controls annual operating expenses and labor budgets for events, education and usher/theatrical support departments. Accountable for leadership and development for all events, usher and educational staff positions. Ensures overall guest and MC satisfaction.

Key Objectives:
• Creates, organizes and delivers all park events on time and on budget.
• Ensures that all park events are delivered flawlessly, with clear and concise communication in advance of events.
• Manages all event, education and usher supervisory staff to ensure the highest levels of guest service are being offered.
• Proposes new and compelling events that will drive attendance and revenue.
• Works directly with City of Carlsbad for permitting of all events.
• Sources and contracts specialty talent as needed.
• Acts as the main operations contact for the development of new educational programming in conjunction with the sales and marketing team. • Maintains current knowledge of California State Standards and current instructional learning methods to develop and enhance staff competencies to meet or exceed teacher and education group expectations.
• Ensure the maintenance and organization of education associated records and equipment such as program evaluations, training materials, etc.
• Oversees and manages labor and equipment budget for events, education and usher and theatre services.
• Maintains current knowledge of LEGOLAND Resort education philosophies to develop and enhance staff competencies that exceed teacher and education group expectations.
• Participates in departmental and park duty program.
• Excellent customer service skills with the ability to develop and maintain good internal and external relations with a diverse group of individuals, including both children and • adults.
• Ability to maintain a flexible schedule, including evenings and weekends, work well under pressure, juggle multiple priorities, exercise good judgment and meet deadlines with professionalism.

Other duties as required.
Main Responsibilities:
1. Operations- Responsible for all park events, educational department and usher/theatre support staff.
2. Marketing- Works directly along side the sales and marketing team to ensure delivery of all events and classes.
3. Financial- Develops yearly department budget and ensures that team meets all established targets.
4. Development- Oversees ongoing development of entire team with a particular focus on the supervisors reporting directly to the position.
5. People- Lead and evaluate supervisory staff.

Health & Safety- Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Background & Experience:
• A minimum of five years of theme park or related customer service experience is required.
• A minimum of two years of supervisory experience is required.
• Requires experience planning and executing large scale events.
• Previous experience with educational programming is preferred.
• Must have excellent organizational and analytical skills, with the ability to execute multiple tasks.
• Self-motivated and demonstrated initiative. Demonstrated history of supporting colleagues and staff.
• Strong problem solving skills and experience in budget preparation and control (operating expenses and labor) is required.
• Effective leadership, staff development, organizational, verbal and written skills.
• Requires a commitment to excellence in customer service.
• Strong guest service, and interpersonal skills are required. Computer skills (Word, Excel, e-mail, Power Point) are required.
Christie + Co
Christie + Co