Attractions Assistant Manager job with Legoland in Goshen, NY, USA | Leisure Opportunities
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Attractions Assistant Manager
Goshen, NY, USA
Goshen, NY, USA
Orange County
United States
Full time
03 Dec 2019
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Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for Theme Parks and partnerships with Tech Services, Health and Safety, HR and Marketing, who will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will support bringing the project from construction to a bricktastic place filled with smiles.

About the Role

The Attractions Assistant Manager will Manage the daily operation of the Attractions department. Supervises, monitors, and evaluates the work performance of the Attractions Operators and Hosts. Ensures that LEGOLAND New York Resort’s overall presentation is to the highest quality standards in the industry.

Key Objectives:

• Ensure guests are provided a safe, hospitable, and memorable experience at LEGOLAND New York Resort’s attractions
• Oversees the safe operation of attractions and supervision of guests on rides and on play structures.
• Responsible for the detail of the smooth operation of all of the park rides and attractions.
• Ensures that all rides are safely operated at maximum capacity while ensuring that a high level of quality is maintained at all times.
• Formulates, develops, and reviews standard operating procedures to exceed safety standards.
• Oversees and delegates operational duties and assists with the daily positions and break schedules.
• Formulates ride audits and performs them as necessary.
• Develops emergency and evacuation procedures for the rides.
• Maintains the cleanliness of the rides to high quality standards.
• Controls operating expenses and labor budgets.
§ Accountable for the day to day staff management including training and development of Model Citizens, appropriate coaching and counseling, and responding to Model Citizen’s requests for assistance.
§ Responsible for responding to guest concerns and resolving the situation, oversee opening and closing procedures for venues, and ensure Model Citizens are following the set procedures for their designated role.

• Participates in the Attractions and Park Duty Manager Program.

About You
• A minimum of three years of safety focused or related customer service experience is required,
• A minimum of one year of supervisory experience is preferred.
• A bachelor’s degree in business, management or closely related field (or equivalent education and experience) is preferred.
• Experience in budget preparation and control (operating expenses and labor) is preferred.
• Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.
• Must be willing to work in hot and cold environments.
• Must be willing to stand or sit for long periods of time.

If you have the magic to create smiles and memories on a daily basis then you want to be Team LEGOLAND New York Resort.

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!

About Us

Merlin Entertainments, ltd. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We thrive on innovative thinking and big ideas!!! For that reason this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won’t come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

LEGOLAND New York Resort takes pride in building amazing teams with diverse experiences and ideas, by driving inclusion and innovation in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type. We strive to create a workplace where everyone feels valued, no matter their age, race, color, religion, gender identity or expression, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.
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