Climbing Front of House Manager job with Everyone Active in Notting Hill, London, UK | Leisure Opportunities
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About Everyone Active
We are as passionate about our people as we are about encouraging everyone to take part in activity. Employees are our greatest asset – they are a representation of our brand and are what help to drive our business forward. We refer to them as ‘colleagues’ and it’s our aim to develop them in a way that enables each individual to realise their potential.
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Climbing Front of House Manager
Westway Sports Centre Climbing Department, United Kingdom
Notting Hill, London
Greater London
United Kingdom
£23 – 26k per annum, depending upon experience
Full time
31 Jan 2020
13 Jan 2020
apply now
Reporting to: Climbing Operations Manager
Hours per week: 40 hours per week

Benefits:
• Full training package and on going CPD
• Free use of all Everyone Active sites.
• Free access to all Climbing sites in London.
• Working in one of the best Climbing centres in the country

Shift Pattern: Shift Pattern, including evenings and weekends

Application process: Please send a CV and covering letter to Jez Tapping – by clicking on ‘apply now’ by the 31st of January.

Interviews will be held in the week commencing the 3rd of February.

Purpose of the job
To deliver high quality customer service to all Westway Climbing users, and be a central figure in the delivery of friendly and proficient service. You will work as the team lead to ensure the smooth operational running of the Climbing Front of House team on a day-to-day basis. Your enthusiasm, positive and friendly attitude will ensure customers encounter a welcoming and enjoyable experience at all times. You will aid with the retention and attraction of new customers.

The list below outlines the principal duties and tasks related to this role.

Main Areas of Accountability:
• To assist with the recruitment and training of new members of the Climbing Front of House Team.
• To identify and execute any additional training that may be required in order to best orientate the team to sales and positive service point of view.
• Be exemplary in all aspects of the Climbing Front of House job specification
• To being responsible for the Climbing retail offering at the centre. Maintaining efficient stock management systems. Ensuring the Climbing shop maintains adequate levels.
• Create/Maintain/Adapt the Climbing Front of House rota to meet the needs of the business.
• Marketing the climbing centre through social media channels.
• Be the central point for executing promotional activities for the Climbing department.
• Support the operations team in maintaining a safe environment within the climbing centre
• Maintain, support and further develop flow between the Climbing and other customer service teams.
• To be responsible for reviewing and maintaining the centres/departments FoH Key Performance Indicators
• Any other reasonable tasks to maintain the high standard of customer service for Westway Climbing.
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