Customer Service Executive job with The Gym Group in Croydon, UK | Leisure Opportunities
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Careers with The Gym Group
About The Gym Group
We are UK’s best value 24/7 gym, releasing endorphins since 2008. Our vision is to provide affordable access to exercise facilities and expert help to every person who wants to improve their wellbeing. Whoever you are, whatever your motivation, wherever you are on the fitness journey, The Gym team are here for you. We are relentless in helping gym-goers break down new barriers: from a first-time gym user who is nervous walking in the door and needs help using a treadmill, to a fitness fanatic mastering the muscle-up, to a life-long runner training toward a sub-three-hour marathon.
Careers with The Gym Group
Customer Service Executive
Croydon, UK
Greater London
United Kingdom
Competitive Salary and Benefits
Full time
24 Jan 2020
10 Jan 2020
apply now
Your role as a Customer Service Executive at The Gym Group is absolutely key to making sure all of our members and prospective members have the same amazing experience

You could be a seasoned customer service champion or new to the game. What matters to us is that you deliver the best customer service every time with the passion that sets our customer service apart from our competitors.

Naturally you will be a great people person with the type of personality that will make a bubble machine jealous. You might already be a passionate gym goer or someone that just lives and breathes all things customer service. But whatever your reason, we want you!

It would be amazing if you already have experience dealing with incoming calls and live chats online, but if you don't and you are a quick learner with the natural flare that The Gym Group love, then we want you to come and find your fit with us!

You will
* Be a key member of the Marketing Team resolving member queries utilising live chat
* Deliver an excellent customer experience
* Work in a close-knit team of Customer Service Champions
* Provide assistance and decisions that puts the member at the forefront, but always keeps the business interests in mind.
* Escalate issues to management with careful consideration and suggested next steps

From the beginning, we have broken down barriers to join a gym - such as high prices, restrictive hours and inflexible contracts - that were formerly industry standards. In the process, we have pioneered democratising fitness, and through doing this have opened the door to people to expand and develop their careers.

We believe that we offer everything you need from a gym and that we're the best value around.

Now with over 790,000 members and more than 170 gyms (with more joining our portfolio) we are the fastest growing gym business in Europe with over 22% of the UK low cost market!

We don't want to make a big song and dance about it (we'll save that for our classes), but it's a pretty great place to work. Whether you're a personal trainer or running the whole gym, we'll provide a friendly, place where you can learn and improve that is flexible to your needs.

Come and find your fit at The Gym …

* Lots of flexibility & freedom - we welcome discussions around working flexibly at the gym
* Free Gym membership for you and one other
* In-house development training opportunities
* 100s of lovely discounts on big brands
* Pension scheme
* 33 days holiday (Inc Bank Holidays)
* Cycle to work scheme
* Save as you earn scheme
* Season ticket loans
* Employee Assistance Programme
apply now
The Gym Group people
Danielle Neil The Gym Group

Danielle Neil

Assistant General Manager
London Canning Town, The Gym Group
Fitness is personal, something that seems simple for one person can be lifechanging for another