Customer Service Supervisor job with GLL in Swiss Cottage, London, UK | Leisure Opportunities
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As a not-for-profit organisation, we’re different. Passionate about our people, we offer ongoing training and development to help you to be the best; you’ll truly get out what you put in. We’re an Investors in People Silver award holder and have won numerous awards for our training and progression initiatives
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Customer Service Supervisor
Swiss Cottage, London, UK
Swiss Cottage, London
Greater London
United Kingdom
Up to £23,894 per annum
Full time
08 Dec 2019
067398
21 Nov 2019
apply now
GLL is looking for a Customer Service Supervisor based at Swiss Cottage Leisure Centre in Swiss Cottage, North West London. You'll play a key role in day to day operation and supervision of Sales whilst providing excellent customer service to ensure key sales performance indicators are met.

As a Sales Supervisor, you'll supervise team members in duties and performance whilst motivating them reach monthly goals and create a positive working environment. Retaining existing customers by providing excellent customer service whilst building a new customer base to maximise sales will be key. You'll monitor your KPIs on a daily basis to ensure accuracy as well as the sales activity scheduled for the day. Overseeing the marketing and promotion of the centre, you'll actively generate leads through these activities. You'll operate, maintain and manage a range of management and software packages as well as the Direct Debit system.

Ideally, you will have an NVQ Level 2 Customer Service with experience of working in a busy leisure / health and fitness centre or a customer focused environment. An excellent communicator and natural people person, you'll liaise with a range of people from our customers and external bodies to other departments within the organisation. IT skills are essential as is successful budgetary control experience and working with Direct Debit systems. You'll be highly organised as you'll need to meet tight deadlines whilst prioritising you're workload and expectations of others. Passionate about what you do and thriving in a fast-paced environment, your can-do attitude and flexible approach will be motivation to your team.

In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:
- Pension schemes
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development to help you to be the best

If you have the passion and skills for this role, apply now.

All pay rates are subject to skills, experience, qualifications and location.

To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.

About Us
GLL is the UK’s largest leisure and cultural services provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.

GLL is an equal opportunities employer.
apply now
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