Education/Operations Manager job with Sea Life in Carlsbad, CA, USA | Leisure Opportunities
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Careers with Sea Life
Education/Operations Manager
Carlsbad, CA, USA
Carlsbad, CA, USA
San Diego County
United Kingdom
Full time
16 Sep 2019
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Develops, delivers and evaluates guest, group and student informal science education programs, and manages, trains and evaluates SEA LIFE staff. Coordinates programming and best practices with the site’s Displays Curator, and the Education Specialists at other US SEA LIFE Aquariums and with the larger informal science education community. Ensures that all education programs meet the needs of formal and/or informal teaching institutions. Maintains all aspects of educational programs, including talks, building signage and group workshops. Responsible for all budgets relating to the operation functions and education programs.

Manages the daily operation of SEA LIFE Operations and Grounds department. Supervises, monitors, and evaluates the work performance of the Assistant Managers, providing frequent feedback and coaching when necessary. Works closely with other departments of SEA LIFE and the resort. Ensures that SEA LIFE Aquarium’s overall presentation is to the highest quality standards in the industry. Participates in Duty Manager coverage. Implements and monitors training programs, manages competencies and safety standards. Accountable for area recruitment, scheduling payroll, development, guest satisfaction and mystery shops.

Key Objectives:

1. Responsible for training, development, performance management, team building, and other people management activities. Develops departmental staff plan based on general budget guidelines.

2. Develops, delivers and evaluates the educational programs at the site which support the SEA LIFE brand, and ensures that the programs follow local educational standards and best practices in an informal science education setting. Programs must the needs of the general guests of all ages, guests with special needs, as well as students and teachers.

3. Recruits, manages, trains and evaluates the staff, to ensure that they are delivering the programs in a fun, engaging and impactful fashion.

4. Liaises with educators at other aquariums to maintain consistency and quality of the educational programs.

5. Maintains current knowledge of California state teaching standards and current instructional learning methods to develop and enhance staff competencies in order to meet or exceed expectations.

6. Participates in the planning of new developments and exhibits at the site, to ensure that they are fun and engaging and have appropriate and relevant educational content and information delivery systems.

7. Reviews the regional and site-specific digital and printed marketing and communication materials for accuracy as needed.

8. Participates in local and – where possible – national education-related meetings, so as to build SEA LIFE’s credibility, develop personal education-related networks and stay abreast of current informal science education thinking and methodologies.

9. Participates in and supports the resort’s Green Wave Team and takes a lead role in the site’s local conservation efforts, as well as, the SEA LIFE Trust’s programs.

10. Develops show scripts to ensure strong conservation messages are interwoven throughout the content.

11. Creates/controls operating expenses and labor budget for Operations/Education Department.

12. Develops and implements written standard operating procedures and conducts staff training for all areas of responsibility.

13. Ensures that all MCs overseen maintain exceptional guest service, safety and cleanliness standards, as well as, work closely with SEA LIFE® management team to ensure that all MCs are held to these standards.

14. Evaluates and mitigates any safety risks (for both guests and employees) that may arise during activities and operations and develops controls to manage and reduce these risks.

15. Ensures all staff members are active participants in the PDP scheme and that all reviews take place within the published timetable.

16. Creates, updates and edits all pertaining documents for accreditation by the Association of Zoos and Aquariums (AZA).

Background and Experience:
Experience developing and delivering fun and engaging education programs in a formal or informal setting preferred. Knowledge of informal learning and understanding of current marine conservation issues. Self-starter, with a passion for the marine environment. Strong problem solving skills and dedicated to providing outstanding guest service. Requires the ability to remain calm under pressure. Strong interpersonal, written and oral communications and organizational skills with collaborative, team building approaches. Excellent customer service skills with the ability to develop and maintain good internal and external relations with a diverse group of individuals, including both children and adults.

BS in science, education or a related field. Non-related degree plus related work experience can be substituted.
Four (4) years professional experience working at an aquarium or theme park.
Two (2) years experience working in supervisory role, preferably supervising a minimum of 20-30 employees.
Two (2) years experience creating and implementing education programs.
Two (2) years experience managing operating budgets to include labor and equipment.

Other requirements:
Ability to maintain a clean/organized work environment
Ability to work effectively with limited or no supervision, and maintain a work ethic supporting the Aquarium’s mission and goals
Ability to effectively lead a staff of up to 75, ensuring goals and satisfaction are achieved
Must have full/flexible availability; weekend and holiday hours are required
Must be willing to utilize personal vehicle for business purposes
Must possess a driving record that meets the LLC requirements, including current vehicle insurance
Ability to maintain a flexible schedule, including evenings and weekends, work well under pressure, juggle multiple priorities, exercise good judgment and meet deadlines with professionalism
Basic computer skills with a general understanding of MS Office.
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Manchester Metropolitan University
Manchester Metropolitan University