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Careers with Merlin Entertainments Plc
About Merlin Entertainments Plc
Merlin Entertainments is a business built on fun. We're Europe's Number 1 and the world's second-largest visitor attraction operator. As you can imagine, running our business calls for a lot of different talents. We love what we do and if you're as serious about fun as we are, rest assured an exciting career awaits.
Careers with Madame Tussauds
HR Manager
Odaiba, Japan
Tokyo, Japan
Full time
03 Dec 2019
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The world’s second largest entertainment company is on the hunt for a highly-motivated and fun-loving individual to lead a passionate team, drive and deliver the overall Human Resources strategy for our Tokyo Madame Tussauds, Tokyo and Osaka Legoland Discovery Center attractions.

Here at Merlin Entertainments Japan, you will be surrounded by a vibrant team with an exciting fast-paced multi-cultural environment, all while focusing on creating a world class level of experience for our employees and customers. Most importantly, it’s the people who work here that really make our attractions come alive and make every visit a day to remember.

Being a part of the Merlin family means that you will receive amazing benefits which include an attractive salary and benefits package, opportunities for global career developments, fun company events, free park admission for you and your friends and family, massive discounts on our retail shop products and more!!

About Merlin Entertainments

Welcome to Merlin Entertainments, where the fun never ends!

With more than 120 fun-filled attractions worldwide, Merlin is a global leader in entertainment for customers of all ages. As the world’s largest attraction operators, we create and delivery memorable, immersive and fun experiences for our millions of guests.

Are you passionate about creating memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Do you want to be part of a team that creates smiles and memories globally on a daily basis? If so, then you are the one we are looking for!

Join us as we build our legacy in the entertainment industry and create magical moments for our guests in over 120 attractions, 8 hotels and 3 holiday villages in 22 countries across 4 continents, such as Legoland Parks (we have one in Nagoya!), Madame Tussauds, London Eye, SEA LIFE, Shrek’s Adventure, the Dungeons and more!

With 67 million visitors’ every year, that’s a lot of unforgettable moments!

What You’ll Do

• Craft people-centric initiatives to attract, engage, retain and develop amazing talent and beyond
• Set and implement strategies for the Cluster to elevate HR practices year on year
• Lead a dynamic team to perform efficient HR operations and deliver full spectrum of fantastic HR support and services with a key focus on employee relations and engagement
• Support the Country Manager in implementing strategies for a people-first and customer obsessed culture
• Partner with the leadership team in delivering support in employee relations, performance management, onboarding, training and more
• Engage with the frontline team regularly to encourage open communication and to keep your ear to the ground
• Innovate recruitment efforts and activities and improve employer branding
• Plan and execute learning and development activities for all levels in the wider team to support delivery of great customer care and to enhance our teams’ skills
• Review and improve upon current structures such as benefits, engagement, performance reviews, onboarding and more
• All the other important stuff such as budgets, reports, payroll, benchmarking exercises, presentations, compliance, audits, health & safety, data practices, processes and the list goes on…

Who You Are

• Passionate, positive, energetic and vibrant; infecting everyone around you
• Independent and driven to succeed with a passion to lead, inspire and motivate
• Flexible, agile and willing to rise above challenges
• Possess a global mindset and bonus if you have international work/living experience
• Able to adapt quickly to a fast-growing and dynamic environment
• Deep understanding of local culture, labour regulations and other useful quirks
• Strong analytical and problem solving skills to provide solutions, improvements and new ideas
• Excellent verbal and written communication skills in Japanese and English (business level at least; all accents are welcome)
• Approximately 4 years’ management experience as a generalist covering full spectrum of Human Resources with achievements in recruitment and engagement
• Proficient in all Microsoft Office software and IT savvy enough to adopt a new HRIS with ease
• Bachelor’s degree in a related field or possess HR related qualifications and experience


• Fun and dynamic work culture
• Open and transparent communication across all levels
• Personalized development and career plan
• Flexible hours and ability to work from home once a week
• Merlin Magic Pass for free admission to all Merlin Attractions to be shared with family and friends
• Discounted employee stays at Merlin themed hotels (Including Legoland!)
• 30% discount for all retail items in Tokyo/Osaka attractions
• 25% to 30% discount for Retail and F&B in all other Merlin attractions

Additional Information

• This position will be based in Odaiba, Tokyo with regular travel to Osaka. Other domestic and international travel may be required as and when necessary.
• A competitive compensation package will be provided for the talented individual joining our team.

Merlin Entertainments Japan is not accepting unsolicited assistance from recruitment firms for this employment opportunity. All resumes submitted by recruitment firms to any employee at Merlin Entertainments Japan via-email, the Internet or in any form and/or method without a valid written validation or request from for this position from Merlin Entertainments Japan HR will be deemed the sole property of Merlin Entertainments Japan. No fee will be paid in the event the candidate is hired by Merlin Entertainments Japan as a result of the referral or through other means.
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