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Careers with Legoland Discovery Centre

3 jobs with Legoland Discovery Centre

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Competitive
Job description:
Would you like to work for one of Melbourne's most brick-tastic attractions, LEGOLAND Discovery Centre? Do you have a creative and innovative flair, with a passion for Marketing and Entertainment? Due to internal moves, we have a fantastic opportunity for a passionate and ambitious Marketing Manager to join our team and oversee the marketing plan for LEGOLAND Discovery Centre.

About the Opportunity

Reporting directly to the General Manager, you will be responsible for leading the strategic development and subsequent implementation of the consumer marketing plan of the attraction to achieve the business volume, revenue and EBITDA targets.

You will also be responsible for building cross-group relationships with regional partners to maximise promotions, delivery of visitor numbers. Additional responsibilities include:
• Deliver the implementation of the marketing programs to agreed timescales and budget
• Manage local marketing budget and monthly reconciliation with assistance from finance
• Manage and ensure implementation of tactical marketing calendar
• Monitor competitor marketing activity on a regular basis and use insight to improve performance or product offering
• Understand target customer profiles to deliver programs and messaging targeted at each identified target segment
• Prepare and submit monthly marketing reports showing effectiveness of marketing efforts
• Execute brand positioning activities within the Melbourne market

About You

Holding a formal qualification, you will have strong, demonstrated marketing experience. This combined with your proven track record in delivering strategic, commercial and successful marketing plans will set you up for success. Experience in managing agencies & delivering media campaigns across the full marketing mix is essential for this role.

You understand tourism and the customer market, and this shows through your approach in building strategic, long lasting partnerships. Your ability to multi-task and have a flexible and adaptable approach along with experience with budget management and detailed reporting is required. You will be an exceptional communicator, and are able to use your vast work experience to achieve set targets and KPI's. High attention to detail, the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.

About Us

We are MERLIN ENTERTAINMENTS, Europe’s no.1 and the world’s 2nd largest visitor attraction operator. Merlin operates over 100 attractions, 8 hotels and 3 holiday villages in 23 countries and across 4 continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of more than 26,000 employees. Why do we do it? For the love of FUN!

Merlin currently has 9 attractions in Australia and New Zealand including WILD LIFE Sydney Zoo; Madame Tussauds, Sydney; Illawarra Fly Treetop Adventures and Otway Fly Treetop Adventures & Zip Line; the Sydney Tower Eye, SEA LIFE Sydney Aquarium, SEA LIFE Melbourne Aquarium, SEA LIFE Sunshine Coast, Queensland and SEA LIFE Kelly Tarlton’s Aquarium in Auckland, NZ. Visit www.merlinentertainments.biz for more information.

About the Benefits

Alongside a fun and friendly environment and a competitive annual salary, you can enjoy a great benefits package which includes a discretionary company bonus, and of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, amongst other discounts. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.

This is a great opportunity to take your career to a new level and work for one of the world’s best known attraction brands. So, if you are a marketing leader who is vibrant and passionate about delivering exceptional experiences in a great company and team who love what we do, we want to hear from you!
Competitive
Job location: Milpitas, CA, USA
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Bay Area!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Bay Area!

About The Role

As a dynamic and innovative Retail Manager, you will help to create lifelong memorable experiences in our attractions for our guests. You will be responsible for the day to day smooth and profitable operation of the Retail areas through a proactive approach to operational issues and personnel management. They are providing a high-quality area, well-merchandised displays and on target and brand product availability.

Responsibilities:

• Lead the Retail team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
• Oversee the timing of the stock orders to maximize key trading periods and factor in the lead times and IP rights involved for LEGO products.
• Understanding the principles of visual merchandising and creating impactful displays.
• Recognition and understanding of retail trends including demographically, geographical and seasonal.
• Full understanding of gross profit and margins of sales. Accountable for monthly and annual inventory control.

About You

• Minimum of 3-5 years of service industry experience with three years of retail management experience required preferably in a visitor attraction, theme park, museum, hotel or theatre environment; or equivalent combination of experience and education.
• Commercially astute with strong budget management and forecasting abilities.
• A natural leader with a confident, assertive but approachable personality.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.
• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
• Desire to work in fast-paced environments.

Education:

• High school diploma or equivalent required. Some college course work preferred.

About The Benefits

• Flexible hours
• 30% discount in the retail store
• Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
• Competitive 401K
• Employee Assistance Program
• Discounts through the Merlin Marketplace Website – on almost anything you buy online
• Discounts through Plum Benefits – on tons of ticketed events
• 30% discount at Skechers.com and Skechers stores
• FUN working environment and much more!

About Us

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family. We offer flexible opportunities, in a totally unique environment.
Competitive Salary
Job description:
LEGOLAND Discovery Center Boston, 598 Assembly Row
Somerville, Massachusetts, 2145
United States

Build yourself a more exciting future at LEGOLAND Discovery Center Boston!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Boston!

We offer flexible opportunities, in a totally unique environment.

About The Role

The Guest Experience Manager will be the voice of the visitor through all aspects of the operation of LEGOLAND Discovery Center Boston. The Guest Experience Manager will primarily be focused on the Guest Experience, all the key visitor interaction points and be the person responsible for recovering and turning round any unsatisfied visitors. The Guest Experience Manager will develop their direct reports to maximize their potential in line with succession planning. The Guest Experience Manager will also take the lead in driving excellence in the visitor experience and oversee all guest interactions while ensuring our Mystery Visit and Daily KPI’s targets are met consistently. Act as attraction Duty Management on regular basis including evenings and weekends.

Responsibilities:

• Assumes position of duty manager in rotation with Operations Team, ensuring the highest possible standards of guest service, education presentation, technical operation and safety in all operation areas of the Attraction.
• Monitor standards of service and response to our overall product, through observations and ‘On the Day’ guest comments and recommend short and long term changes through regular feedback, daily reports and proposals.
• Communicate effectively with all team members on new procedures, policies and information.
• Assist with the recruitment of the highest quality of Team Members.
• Ensure appropriate feedback to all – General Manager, Human Resources, Marketing, etc. to enable a quick response to Customer Service issues.
• Work closely with Marketing to poses an up to date knowledge of new exhibits and attractions. Provide input regarding future alterations and how these can influence the experience and operational flow of visitors.
• Monitor the effective visual appeal of all commercial and ‘experience’ points throughout attraction evaluating effectiveness and recommending improvements.
• Ensure all team members have a Guest Obsessed focus.
• Clearly communicate new initiatives and strategies to ensure effective implementation to Team Members.
• Facilitate and support the delivery of the team briefings.
• Work as the site champion for employee engagement.
• Coaches and motivates staff throughout the attraction to maximize sales opportunities and ensure secondary spend targets are achieved. Demonstrates strong sales approach, leading by example, throughout the attraction maximizing ticket, Events, F&B and Events spends.
• Monitor guests’ complaints/comments and respond with the necessary actions.
• Communicate and manage the KPI Experience and Mystery Shop Results to the team.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You

• Experience in a customer service role.
• Fun, dynamic, and friendly personality.
• Cash handling experience.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:

• Experience of 1-2 years as a Supervisor preferably Operations experience in either a visitor attraction, theme park, museum, leisure, hotel or theatre environment.
• Experience in working with guests in high-pressure situations and maintaining the highest level of customer service.
• Knowledge of Microsoft Excel, Outlook and Word.

About The Benefits

• Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
• Competitive Benefits package including Medical, Dental, Short Term Disability, Long Term Disability and more.
• 30% discount in the retail store
• Merlin Magic Pass which give you free admission to Merlin attractions worldwide
• Competitive 401K
• Discounts through the Merlin Marketplace Website – on almost anything you buy online
• Discounts through Plum Benefits – on tons of ticketed events
• 30% discount at Skechers.com and Skechers stores
• FUN working environment and much more!

About Us

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
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