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Competitive Salary
Job location: Goshen, NY, USA
Job description:
Oversees and manages the training and compliance department, which ensures proper training and safe operations of the Park rides. This includes developing onboarding process for Attractions Host and Operators, electronically tracking all attraction training and maintaining records, and auditing Model Citizens to ensure compliance.

Main Responsibilities:
  • Responsible for ensuring Attractions Model Citizens are trained properly and maintain compliance post training.
  • Analyse data from audits, disciplinary action, and guest feedback to determine trends and actions to improve the guest experience.
  • Formulates, develops, and reviews standard operating procedures to exceed safety standards.
  • Works with the Attractions department to develop trainings, attraction certification process, and auditing procedures.
  • Controls operating expenses and labor budgets.
  • Accountable for the training and development of team within the department, including evaluations, coaching and counseling sessions, and providing leadership for the continued success of the department. Responsible for responding to guest concerns and resolving the situation, oversee opening and closing procedures for venues, and ensure Model Citizens are following the set procedures for their designated role.
  • Participates in the Attractions and Park Duty Manager Program.

Skills, Experience & Qualifications:
Experience in attractions, training, quality assurance, or the theme park industry is preferred.
  • A minimum of one year of supervisory experience is preferred.
  • A bachelor’s degree in business, human resources, or closely related field (or equivalent education and experience) is preferred.
  • Experience in budget preparation and control (operating expenses and labor) is preferred.

Other:
  • Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.
  • Must be willing to work in hot and cold environments.
  • Must be willing to stand or sit for long periods of time.
Competitive Salary
Job location: Carlsbad, CA, USA
Job description:
LEGOLAND California, 1 Legoland Dr
Carlsbad, California, 92008
United States


Position Summary: Responsible for operational oversight of assigned cluster/area on the LEGOLAND California park grounds including; planning, budgeting, staffing, overseeing Assistant Supervisors and staff responsible for food and beverage preparation/handling/service, guest service, cash management, scheduling personnel, and operations.

Scope and Responsibilities:
  1. Operational Planning and Budgeting: Develops operational plans, budgets, cost and revenue projections, pricing, staffing requirements, and schedules for a 365-day a year food service and beverage operation. Utilizes knowledge of restaurant operations to develop service, sales, promotional, menus, and banquet offering objectives. Participates in the layout and configuration of furnishings, equipment and seating for the restaurant. Writes policies, procedures and develops training programs for food and beverage service, customer/guest service, restaurant opening and closing, health and safety, and cash management. Develops loss prevention procedures to minimize waste.
  2. Operations: Oversees Assistant Supervisors and staff to effectively operate and manage the area and achieve objectives. Has responsibility for P/L, operational effectiveness, leadership, staffing, personnel decisions, training and supervision of all restaurant staff. Plays active role in guest services and customer satisfaction. Ensures established standards, policies and procedures are met.
  3. Food Service Team Membership: Serves as an active and contributing member of the food service management team. Provides leadership and expertise in restaurant and food service operations, processes and procedures. Exhibits both the ability to work as a team member as well as the ability to work independently and execute projects within job scope. Exhibits patience, flexibility, and the ability to work effectively in a comprehensive start-up food service operation. Ability to adapt own style and adopt the fresh food approach and methods.
  4. Human Resources: Implements and enforces all company and divisional policies and procedures. Gives input and administers progressive exemplary and disciplinary action for performance and policy regulations. Develops and administers yearly personal development plans for his/her staff. The Area Manager is responsible for inputting and submitting corrective actions within HRIS system and maintaining employee documentation. Knowledgable on corrective action process and employee relations basics.
  5. Financial Operations: Responsible for maximizing revenue and per capita spending goals within the assigned cluster. Monitors cost controls in the areas of labor, food costs, other direct expenses, and safety liability, keeping within budget. Provides input for annual budget on a yearly basis. Requests purchases for smallwares and other direct expense purchases.
  6. Safety and Sanitation: Ensures that all Supervisors/Assistant Supervisors, Unit Leads, Team Leads and Model Citizens are trained and execute proper safety and sanitation requirements at all times. Oversees that all staff are knowledgeable and follow required company, division, OSHA, Environmental Health Department, and HACCP guidelines.
  7. Maintenance and Physical Plant: Responsible for the initiating and follow-up of all maintenance and sanitation issues to ensure all facilities are maintained in and excellent and presentable working condition.
  8. Divisional and Park Support: May be scheduled as MOD (or Foods 5-0 and Park 1-0) on a rotational basis to ensure optimum divisional performance for the guests. Also acts as a contact for concerns regarding guests, operations, food supplies, and maintenance issues, as well as a divisional contact for the park in operational concerns and emergency situations.
  9. Projects: Per the direction of the Head of Food and Beverage and/or the Food and Beverage Director; facilitates and executes projects and new openings. Plays an active role in said projects, from restaurant and menu design, to developing operational plans, budgets, cost and revenue projections, pricing and staffing requirements

Background and Experience

Requires at least ten years of progressive experience in food service, preferably in a theme park, resort, or high quality restaurant. A minimum of five additional years of demonstrated restaurant management experience with P/L responsibility is required. Experience as a regional food and beverage manager with responsibility for operational oversight, standards and performance is preferred. This position requires a demonstrated track record of success in food production and operation of a high quality restaurant or food chain. Knowledge of computer systems, including point-of-sale and related inventory management systems, is required. Requires an in-depth knowledge of budgeting and scheduling, operations, and cash management. Ability to critically evaluate food, beverage and supply purchasing decisions, including cost, quantity and quality, availability, and to negotiate favorable terms and conditions. Effective leadership, staff development, organizational, verbal and written communication skills are required. Strong interpersonal and supervisory skills are also required.

This position requires previous management experience in food service at a high quality chain restaurant and a commitment to excellence in the operations of food and beverage service, customer service, sales and guest relations.

Education

A bachelors degree (or equivalent education and experience) in business, management, or closely related field is required.

Physical Demands
  • Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
  • Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
  • Ability to climb stairs to gain access to upper level of buildings.
  • Finger dexterity sufficient to complete paperwork activities and to use a computer.
  • Visual acuity must be sufficient to read written materials, to complete paperwork activities and to drive.
  • Hearing sufficient to communicate with individuals in person and by telephone.
  • Requires lifting of light to moderate loads (10 to 40 lbs.) frequently.

Work Environment

Various inside and outside locations with varying temperatures and floor surfaces.

Other Requirements

Must be willing to work flexible hours, including evenings and weekends to support park operations.
Must be service oriented and possess good interpersonal skills.

Requires a valid driver’s license and passport. Requires travel domestically and internationally.
Competitive
Job location: Goshen, NY, USA
Job description:
Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for Theme Parks and partnerships with Tech Services, Health and Safety, HR and Marketing, who will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will support bringing the project from construction to a bricktastic place filled with smiles.

About the Role

The Attractions Assistant Manager will Manage the daily operation of the Attractions department. Supervises, monitors, and evaluates the work performance of the Attractions Operators and Hosts. Ensures that LEGOLAND New York Resort’s overall presentation is to the highest quality standards in the industry.

Key Objectives:

• Ensure guests are provided a safe, hospitable, and memorable experience at LEGOLAND New York Resort’s attractions
• Oversees the safe operation of attractions and supervision of guests on rides and on play structures.
• Responsible for the detail of the smooth operation of all of the park rides and attractions.
• Ensures that all rides are safely operated at maximum capacity while ensuring that a high level of quality is maintained at all times.
• Formulates, develops, and reviews standard operating procedures to exceed safety standards.
• Oversees and delegates operational duties and assists with the daily positions and break schedules.
• Formulates ride audits and performs them as necessary.
• Develops emergency and evacuation procedures for the rides.
• Maintains the cleanliness of the rides to high quality standards.
• Controls operating expenses and labor budgets.
§ Accountable for the day to day staff management including training and development of Model Citizens, appropriate coaching and counseling, and responding to Model Citizen’s requests for assistance.
§ Responsible for responding to guest concerns and resolving the situation, oversee opening and closing procedures for venues, and ensure Model Citizens are following the set procedures for their designated role.

• Participates in the Attractions and Park Duty Manager Program.

About You
• A minimum of three years of safety focused or related customer service experience is required,
• A minimum of one year of supervisory experience is preferred.
• A bachelor’s degree in business, management or closely related field (or equivalent education and experience) is preferred.
• Experience in budget preparation and control (operating expenses and labor) is preferred.
• Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.
• Must be willing to work in hot and cold environments.
• Must be willing to stand or sit for long periods of time.

If you have the magic to create smiles and memories on a daily basis then you want to be Team LEGOLAND New York Resort.

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!

About Us

Merlin Entertainments, ltd. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We thrive on innovative thinking and big ideas!!! For that reason this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won’t come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

LEGOLAND New York Resort takes pride in building amazing teams with diverse experiences and ideas, by driving inclusion and innovation in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type. We strive to create a workplace where everyone feels valued, no matter their age, race, color, religion, gender identity or expression, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.
Competitive
Job location: Goshen, NY, USA
Job description:
Due to open on July 4th, 2020 LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project located in the beautiful Goshen, New York.

We’re looking for an unique person to join our Admissions department as Admissions Assistant Manager! This person will manage the daily operation of all Admissions areas, including: Ticket Sales, Park Entry, Parking and Transportation, Exit Tolls, and Annual Pass, while monitoring and evaluating the work performance of the admissions team.

About The Role

This person will coordinate the initial planning, preparation and successful opening of the LEGOLAND New York Admissions department prior to the park opening. Once the park is operating, this person will be responsible to ensure productivity are met.

Main Responsibilities:

• Supervise all hourly Admissions Model Citizens (LEGOLAND New York employees), delivering feedback, evaluations, and guidance. • Create and facilitate action plans to ensure success of the Admissions department, including Model Citizen recognition, training and development initiatives, as well as guest/team satisfaction. • Complete administrative duties for the Admissions department, including scheduling, budget justifications, and timecard reconciliation. • Ensure all cash drawer discrepancies are investigated and rectified. • Respond to and resolve all guest and team situations. • Monitor guest and team satisfaction trends while providing ideas for improvement. • Troubleshoot and find solutions to any ticketing issues. Stays updated on all special promotions, coupons, and tickets. About You

• For this position it is required to have previous experience in a customer service role, with prior leadership experience.
• Prior theme park or amusement industry experience is highly desired.
• High school diploma or general education degree (or equivalent education and experience) is required. Some college coursework is preferred.
• Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.
• Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
• Must have or be able to acquire the following certifications and training:
- CPR Certified
- AED Trained
- Standard and Advanced First Aid Certified

If you have the magic to create smiles and memories daily then you want to be Team LEGOLAND New York Resort.

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!

About Us

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

LEGOLAND New York Resort takes pride in building amazing teams with diverse experiences and ideas, by driving inclusion and innovation in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type. We strive to create a workplace where everyone feels valued, no matter their age, race, color, religion, gender identity or expression, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.
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