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Job location: Tempe, AZ, USA
Job description:
SEA LIFE Arizona, 5000 S Arizona Mills Cir #145
Tempe, Arizona, 85282
United States

SEA LIFE Arizona - where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Arizona!

About the Role

The SEA LIFE Education Manager is a hands on position that ensures and facilitates the delivery of world-class guest care by overseeing the smooth and safe running of all guest-facing areas of the attraction on a daily basis. The manager evaluates educational programs and presentation scripts to support the SEA LIFE brand and ensures that the programs follow local educational standards and best practices in an informal science education setting. Working with the rest of our team, they ensure that operations and sales are maintained, delivered and exceeded.

Objectives

• Develop high-quality educational materials and ensure up to date training for the education team.
• Assists with the recruiting, training and evaluation of the site Educators to ensure that they are delivering the programs in a fun, engaging and impactful fashion. Provides coaching as necessary.
• Floor based role to ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the Attraction.
• Work with the marketing and operations staff to develop annual and three-year goals for program reach (number of programs, number of participants), educational impact, KPI impacts, and revenue.
• Participate in the planning of new developments and exhibits at the site, to ensure that they are fun and engaging, and have appropriate and relevant educational content and information delivery systems.
• Participate in and support the site’s Green Team, and take a lead role in the site’s local conservation efforts.
• Develop and maintain excellent relations with local schools, including the home school community, as well as local elementary and preschools.

Responsibilities

• Assumes position of Duty Manager in rotation with Operations Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.
• Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
• Monitors standards of service and guest response to overall product, through observations and guest comments.
• Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
• Recommends short and long term changes through feedback, daily reports and proposals.
• Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
• Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
• Perform other duties as assigned.

Preferred Qualifications

• Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
• Experience developing and delivering fun and engaging education programs in a formal or informal setting preferred; knowledge of informal learning and an understanding of current marine conservation issues.
• Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
• Desire to work in fast-paced environments.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
• High school or GED required. College degree preferred.

About Us

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
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Manchester Metropolitan University
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