Beauty Therapist job with Urban Retreat in Knightsbridge, London, UK | Leisure Opportunities
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Urban Retreat
Knightsbridge, London, UK
Careers with Urban Retreat
Beauty Therapist
Knightsbridge, London, UK
Knightsbridge, London
Greater London
United Kingdom
Full time
25 Feb 2019
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Permanent, Full Time.

From the creators of Urban Retreat, ‘The White House’ a new hair, beauty and hospitality concept is set to open in Knightsbridge this Spring. Be a part of this amazing team set to redefine the London beauty scene.

Summary of Role

To perform beauty treatments and services to the highest standards, building a loyal clientele base, achieving both service and retail targets and supporting the salon management and team in the day to day running of the business.

Main Duties and Responsibilities
• Consistently deliver the highest level of services on all clients
• Ensure all services are completed to excellent technical standards
• Ensure high levels of service delivery from greeting to departure
• Provide clients with a thorough consultation to understand their needs and expectations
• Follow all protocols set down in the standard operating procedures to ensure all treatment are carried out in line with The White House brand standards and timeframes.
• Meet departmental targets for client spend, retention, requests and re-bookings
• Proactively up-sell additional services, demonstrating a high level of knowledge of all salon services and products
• Take ownership of own service column to maximize revenue
• Maintain cleanliness of own work areas and equipment and of the salon and surrounding areas
• Support management with stock-taking, ordering and stock management as required
• Participate in scheduled in team meetings, personal training and continuing professional development to stay up-to-date with industry developments, innovations and trends

Person Specification

Key Skills
• Minimum of 2 years’ experience in a professional salon environment
• Professionally recognised qualification equivalent to NVQ Level 2 and have certifications or comparable
• Experience in manicure, pedicure, gel, everlasting and acrylic services
• Demonstrable experience of delivering customer excellence
• Excellent organisational and time management skills
• Fluency in English and excellent communication skills
• Sales-driven with the ability to achieve targets
• Sales / retail ability or experience
• Ability to work cohesively with other employees as part of a team
• A high level of professionalism and understanding of client confidentiality
• Must be flexible and prepared to work evenings weekends and Bank Holidays
• Must adhere to salon standards of exceptional personal grooming, representing the Urban Retreat brand to the highest of standards

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