Site Manager job with English Heritage in York, UK | Leisure Opportunities
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Site Manager
Clifford Tower, York, United Kingdom
York
York
United Kingdom
£22,927 - £24,786
Full time
19 Sep 2021
13702
02 Sep 2021
apply now
Cliffords Tower, York, YO1 9SA

Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? Clifford's Tower is one of York's premier visitor attractions and welcomes in excess of 180,000 visitors a year. Following a multi-million pound conservation and re-interpretation project, Clifford's Tower will re-open to the public in November 2021. The investment in the property will transform the visitor experience and provide new opportunities to develop income streams.

You'll be optimising every opportunity to generate income, achieving all site performance targets, through target setting, training and coaching your team in active selling and visitor engagement. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues. You will be someone who believes in continuous improvement and can adapt operating models to meet visitor demand and ensure a first class service experience at all times.

This is a highly visible and strategically important leadership role, both at the site and within the wider management structure.

We strive to be an inclusive employer and are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage.

From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our shared heritage is inclusive, exciting and accessible.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. We offer a competitive benefits package including a generous pension, 25 days leave a year and free entry to all English Heritage properties for you, another adult and up to 6 children (under the age of 19).

Closing date: 19/09/2021
apply now
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