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11Arches Park, Bishop Auckland, UK
11Arches Park, Bishop Auckland, UK
11Arches Park, Bishop Auckland, UK
11Arches Park, Bishop Auckland, UK
11Arches Park, Bishop Auckland, UK
Careers with Kynren
Head of Operations
11Arches Park, Bishop Auckland, UK, United Kingdom
Bishop Auckland
County Durham
United Kingdom
Full time
14 May 2021
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11Arches is the production company of multi award-winning Kynren – an epic tale of England; and now operators of 11Arches Park, the newest theme park in the UK extending Kynren’s groundbreaking concept of epic live action show immersing you in a thrilling travel through time.

The onsite production team is expanding rapidly as a result of our growth plans, and we are looking to build a full team fit for year-long operations and deliver our multi-year development plan. We are looking for an experienced and talented Head of Operations to work at a multi-functional and operational level to deliver all aspects

The Head of Operations role offers the successful candidate the opportunity to be involved in an inspiring, ambitious and unique project, working in a fast-moving, often unpredictable, high-octane environment that accompanies the production of a world-class show. You will develop develop and deliver comprehensive operations for our theme park, our ad hoc events and our hero production Kynren.

You should have experience of working at both an operational and strategic level in a complex and fast moving environment. You will help set the benchmark for quality across all areas of the business. With a minimum of 5 years’ experience in a similar role, you will ensure all of our processes and plans are fit for purpose as we move forward to our next phase. If you are calm, organised and a natural pace-setter we would love to hear from you.

Reporting to the Chief Operating Officer, you will:

– Implement and coordinate world class facilities and operations for our staff, our volunteers, our visitors, contractors and our horses and animals:

• Manage 11Arches medical, security, cleaning, food vendors and waste management suppliers, including liaison with the appropriate functional areas and third party suppliers.

• Identify risks and develop / implement appropriate strategic documentation such as the Event Safety Plan, Risk Assessments, Risk Register and Contingency Planning, Accessibility Review and the Fire Risk Strategy / Risk Assessment.

• Develop and implement operational procedures for the Experience, Event Ops, First Aid, Show Ops and Site Ops and support their running.

• Coordinate with other departments the implementation of facilities related to Food and Beverage, and manage the F&B contractors for all events on site.

• Manage the use of spaces within the sites including but not limited to car parking areas, the main site entrance, VIP and accessible parking space, the villages, the seating tribune, sanitary provisions, event spaces, attractions and where required performance and back of house areas.

• Oversee and participate in the development and implementation of strategic documentation being developed with the Durham County Council Safety Advisory Group.

• Develop and implement the Traffic Management planning for the event.

• Develop, implement and maintain all operational policies, procedures and protocols for the organisation, working closely with all stakeholders.

• Oversee the operational running of the Event Control Room for major rehearsals and event days.

• Work with other departments and Team Captains to coordinate and facilitate venue requirements for training, events, rehearsals and productions off and on site.

• Oversee the operational set up and delivery of training, events, rehearsals and productions off and on site.

– Oversee the management of the 11Arches’ estate - sites and offices - for current and future use.

• Coordinate and implement all licensing, insurance, building control and planning requirements.

• Support the construction and development stages of the sites in line with 11Arches’ strategic vision.

• Help identify and implement site service requirements such as fencing (temporary or permanent), external site lighting, hazardous storage area, signage (both wayfinding and legislative) and other site service requirements related to the operational running for all events.

• Coordinate and develop resources and facilities related to staff, volunteers and visitors welfare.

• Coordinate and develop suppliers’ briefing documents.

– Develop and project manage new events to spur growth.

Educated to degree standard with extensive relevant operations experience.

Understanding and demonstrable experience of a similar operational role, understanding of the operational and logistics requirements for a large-scale event and a visitor attraction.

Proven track record of operational management.

Good command of Health & Safety related issues, H&S qualifications qualification (eg. IBOSH or NEBOSH).

Effective communication/interpersonal skills, both written and verbal, to form effective working relationships with people at all levels.

Strong project management expertise with the ability to work under pressure to tight deadlines and multi-task – a complete finisher style.

Intuitive problem solving, conflict resolution, and analytical ability. Self-motivated and can be trusted to manage own workload and time in a fast-moving and demanding environment.

Excellent IT skills.

A “pace-setter”, who leads by example and champions change.

Must show commitment with a ‘can-do’ attitude to delivery, happy to get their hands dirty and deal with any issues as they arise.

Ability to think on their feet, use their initiative and make informed decisions with confidence.

A sense of immediacy when dealing with issues with a “get it right first time attitude”.

Experienced multi-tasker, who enjoys being in the centre of fast paced action; solving problems and all the while improving efficiency.

Articulate, confident, highly motivated and well organised.

Commitment to excellence and attention to detail.

Enthusiastic, flexible, reliable and efficient.

A strong manager with the ability to motivate individuals, a collective team, and gain buy in from volunteer support.

Integrity and approachability.

Ability to bring a fresh outlook and new ideas to the table.

Ability to execute first class professional judgement.
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