Spa Manager job with Firmdale Hotels Plc in Soho, London, UK | Leisure Opportunities
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Careers with Firmdale Hotels Plc
Spa Manager
Soho, London, UK
Soho, London
Greater London
United Kingdom
Competitive Salary + Benefits
Full time
10 Feb 2020
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We are currently recruiting for a Spa Manager to head up and lead the Soholistic team where treatments are offered within our 8 London properties.

As Spa Manager you will have good understanding of the financial aspects of the business such as, Profit & Loss, Budgets & Forecasting and have a flare for implementing innovative ideas to the Spa. In addition to this you will be required to carry out treatments to clients when necessary and be able to demonstrate a real understanding of what it take to deliver the exceptional service that the Firmdale name has become synonymous with.

Why Firmdale Hotels?

Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that’s from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Main Duties
  • Oversee the operations of the Soholistic Spa within all of our 8 London properties
  • Manage and motivate the Spa team
  • To implement and evolve achievable sales targets for the team to work towards
  • Identify and establish trends in the market and develop the business accordingly
  • Create suitable spa packages and review these on a regular basis
  • To effectively market and promote the spa to help build the brand
  • To liaise with suppliers and freelancers
  • To conduct treatments when necessary
  • Have a good command of the packages and treatments on offer
  • Ordering and stock control within all 8 London properties
  • Budgeting and forecasting
  • Deliver and maintain the exceptional levels of customer service provided
  • Establish strong and professional relationships with guests to build a regular client base
  • Previous experience as a Spa Manager within a 5* hotel or luxury spa
  • Completed NVQ Level 3 in Beauty Therapy
  • Knowledge of a variety treatments and ability to conduct these treatments
  • Excellent communication skills
  • Excellent team working skills
  • A passion for customer service and exceeding guests expectations
  • Superb attention to detail and driven by delivering exceptional standards
  • Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff
  • Previous experience in training and developing staff
  • Resilience and drive to get things right first time
Hours Required: Full time as required by the operation. You will need to be flexible with the days and times you are able to work.

To apply for the role of Spa Manager:
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
apply now