Spa Operations Manager job with Armathwaite Hall Hotel & Spa in Keswick, UK | Leisure Opportunities
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Spa Operations Manager
Keswick, UK
United Kingdom
Full time
15 Apr 2021
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Responsible for:
Managing all day-to-day Spa operations together with the GM to ensure all of our guests receive the very highest levels of customer service and that the department runs smoothly, efficiently and profitably at all times.

Responsible to: General Manager

Main Duties/ Responsibilities
• Assist the GM/Directors in leading the operational and financial direction of the SPA ensuring complete viability and maximising all opportunities and resources.

• Ensure that the highest standards are adhered to, and that guest experience exceeds expectation.

• Ensuring high standards of professionalism, customer service and optimum financial performance

• Responsible for preparation of manning & rotas in accordance with departmental business needs

• Utilise leadership skills and motivation to maximise employee productivity and satisfaction

• Develop an annual training plan and ensure that all employees are trained and developed to meet the needs of the business

• Devise and maintain strict cleaning procedures in all areas in addition to maintenance requirements and schedules

• Ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel HR policies and procedures are followed

• Motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa

• Responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required (oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements)

• Maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas

• Perform Duty Manager Duties as required.

• In the event of sickness and/or emergency cover, perform beauty treatments if/when required

• Ensure that the facility is adequately manned at all times.

• Carry out regular Health and Safety reviews to ensure the spa meets legal requirements

• Perform any further duties deemed necessary for the benefit of the spa and/ or the hotel
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