Visitor Experience Manager job with City of London Corporation in Chingford, London, UK | Leisure Opportunities
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Visitor Experience Manager
Chingford, London, UK
Chingford, London
Greater London
United Kingdom
£37,120 - £42,400
Full time
09 Sep 2019
05 Aug 2019
apply now
Department of Open Spaces – Epping Forest
Starting salary £37,120 inclusive with the potential to progress to £42,400 p.a. inc.


About us
Managed by the City of London Corporation, Epping Forest is the largest public green space in London and has 4.5million visits to this internationally protected heritage landscape. Visitors are welcomed to the Forest as well as our three visitor centres, listed heritage venues and golf and football facilities which together provide a stunning setting for everything from sporting events to concerts, weddings to exhibitions. Our flagship visitor centre in Chingford offers a vibrant and changing retail offer and information service.

The role
You’ll lead a multi-talented team that offers a warm welcome to visitors. At the same time, you’ll develop a programme of publicly funded and commercial activities that make the most of our resources. Sometimes working on large-scale events, you’ll be involved in tenders, partnerships, public consultation and licensing of activities. You will also develop our retail offering and plan for a major renewal of the visitor centre’s interpretation. In short, you’ll do everything it takes to provide a safe, varied and enjoyable experience for a diverse range of visitors. This includes regular weekend and evening work at sites across Epping Forest.

About you
You’ll bring sound experience of managing a visitor services environment, with a particular focus on front-of-house services - ideally in an open space or countryside setting. Experience of planning and overseeing public events is also important. You’re someone who enjoys the challenge of multi-tasking in a busy and varied role. Well-organised, with good business instincts and sound financial sense, you’ll also have strong people skills.

Any additional enquiries please contact Jacqueline Eggleston, Head of Visitor Services 020 8532 5315.

Closing date: 12 noon, 9 September 2019.

Alternatively, please contact 020 7332 3978 (24-hour answerphone) quoting reference number OS475 if you experience any problems. A minicom service for the hearing impaired available on 020 7332 3732.

We’re committed to equal opportunities at The City of London, and we welcome applications from all sections of the community.
apply now