Visitor services officer job with Forestry England in Wendover, Aylesbury, UK | Leisure Opportunities
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Forestry England
£18,235pa FTE
Wendover, Aylesbury, UK
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Visitor services officer
Wendover, Aylesbury, UK
Wendover, Aylesbury
United Kingdom
Full time
08 Nov 2020
15 Oct 2020
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Forestry England, East England Forest District (EEFD) is responsible for managing circa 35,000ha of Public Forest Estate land, including Wendover Woods. EEFD employs over 100 people.

Wendover Woods is one of three developed Forest Centres across the district and provides a range of recreation activities, businesses and services at the site.

Wendover woods is located within the Chilterns AONB, five miles east of Aylesbury in Buckinghamshire. The centre completed an exciting £4.5 million major capital investment project in 2018/19 which brought a brand new café, car park facilities, toilets, car park management system and play facilities to the site. These exciting developments significantly enhanced the capacity and potential for the site to develop and diversify the recreation offer.

The site currently attracts approximately 410,000 visitors per annum and it is anticipated that the new developments will significantly increase this number. Visitors are typically attracted to the site for Tree Top Adventure – Go Ape! Cycling, walking, play, events and other activities such as the Gruffalo Trail.

As part of the ongoing development of the site we are now seeking to appoint two Visitor Services Officers. Initially for a Fixed Term Appointment of 12months, but with the option to move onto a permanent employment contract.

Purpose of the Job
To work as part of the team to supervise, promote and develop recreation facilities and opportunities in Wendover Woods over a 7-day rota including evenings, early mornings and weekends. To be responsible for specific areas of activity or work as deemed necessary by the Forest Centre Manager.

Key Work Areas
Maintain and develop sustainable recreation opportunities in Wendover Woods to deliver the highest standards within the Forestry Commission (Recreation) of facility upkeep, customer service and commercial viability.

Work well on your own and as part of a team showing drive and motivation to improve the site, with a focus on setting high personal standards and supporting colleagues with the same goals.

Deliver exceptional customer service to visitors and prospective visitors which is favourably remarked upon by visitors interacted with.

Carry out a range of tasks to ensure visitor enjoyment is organisation leading, including site cleanliness and safety, facility maintenance, customer information and satisfaction.

Support promotion of the Forestry Membership scheme (Discovery Pass) promoting the benefits and value to the customer.

Form good working relationships and partnerships with key stakeholders and external partners in developing and managing activities, services and facilities.

Work with colleagues providing support, assistance and guidance.

Provide housekeeping and site maintenance, to include: litter collection, emptying bins and cleaning of toilets (when necessary).

Work on all aspects of health and safety relating to work areas including facility inspections.

Undertake the Duty Ranger role as required, as per the Duty Ranger Rota.

Support event organisers to deliver high quality events through the permissions process.

Understand the financial aspects of the site and take responsibility for assisting to achieve site income and expenditure targets. Carry out cash handling when required.

Person Specification

Relevant experience in any leisure/recreation related sector.

Demonstrable experience of delivering high standards of customer service.

Practical skills and previous experience of using tools outdoors.

Competent IT user and experience of a wide range of software programmes.

Commercially minded.

HND / Degree in a relevant subject.
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