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Operations Manager
LEGOLAND Discovery Center Westchester, United States
Yonkers, NY, USA
Westchester County
United States
Full time
30 Sep 2019
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Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Westchester!

LEGOLAND Discovery Center Westchester is looking for an Operations Manager - copy to join the team!

About The Role

Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Operations Manager to join our Management Team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

• Manage the Operational areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
• Ensure that the attraction is presented and maintained to corporate acceptable standards in all areas at all times.
• Meets secondary spends, KPI and Mystery Visitor targets while controlling labor, cost of sale and other expense budgets.
• Assume responsibilities of the General Manager in his/her absence, liaising with Senior Management when appropriate.
• Ensure and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
• Takes an active role in devising and implementing Customer Service strategy.
• Monitors standards of service and guest response to overall product, through observations and guest comments.
• Recommends short and long term changes through feedback, daily reports and proposals.
• Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
• Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
•Perform other duties as assigned.

About You

We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical.

This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.

• Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.

• Proven ability to work on multiple projects simultaneously and multi task as necessary.

• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.

• Desire to work in fast-paced environments.

• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.


• High School Diploma or GED required. College degree preferred.

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
• Flexible hours
• 30% discount in the retail store
• Merlin Magic Pass which give you free admission to Merlin attractions worldwide
• Competitive 401K
• Discounts through the Merlin Marketplace Website – on almost anything you buy online
• Discounts through Plum Benefits – on tons of ticketed events
• 30% discount at Skechers.com and Skechers stores
• FUN working environment and much more!

About Us

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment.
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Manchester Metropolitan University
Manchester Metropolitan University