Gym Instructor job with The Swan at Streatley in Streatley, Reading, UK | Leisure Opportunities
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Gym Instructor
Streatley, Reading, UK
Streatley, Reading
West Berkshire
United Kingdom
Full time
07 Oct 2019
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Job function
Providing the highest standard of customer service for all gym attendees, Gym instructor will be responsible for the smooth running of the gym to ensure a safe and enjoyable experience for all members and hotel guests.


Classes, inductions and programmes
• Ensure that all classes are instructed safely and at an appropriate intensity for all members.
• All classes are started promptly with a professional manner throughout.
• Complete gym inductions including equipment instruction, use of lockers, changing rooms, sauna and steam and an introduction to the app and class booking systems.
• Advise members on appropriate gym exercises and provide bespoke programmes.
• Have a strong understanding of the content of the class timetable and all classes scheduled.

Customer Service
• Provide a friendly and positive welcome to all gym and class attendees.
• Signing up new members and thoroughly explaining terms and conditions and general operations of the gym.
• Detailed tours of the full gym for all new prospects.
• Confidently Answering membership enquiry emails and calls on shift.
• Following up on past prospects with phone calls and emails.
• Completing member retention calls on all new members to ensure they are having a positive experience and making the most out of their membership.

Maintenance and cleaning
• Ensuring gym equipment is kept clean at all times by following daily checks at start and finish of each shift.
• Report any equipment faults to the Matrix online system.
• Check gym is stocked sufficiently with towels, plastic cups, anti-bacterial towels and emptying bins when full.
• Checking water and essence levels in steam room.
• Regular checks of changing rooms, reporting any issues to housekeeping or maintenance.
• Regular studio checks to check heating and cleanliness

Qualifications Required
• Level 2 gym instructor

Skills Required
• Self-motivated
• Ability to inspire people
• Approachable
• Organised
• Communication and listening skills
• Friendly and outgoing personality
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Manchester Metropolitan University
Manchester Metropolitan University