General Manager job with The Northern Tennis in West Didsbury, Manchester, UK | Leisure Opportunities
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General Manager
West Didsbury, Manchester, UK
West Didsbury, Manchester
Greater Manchester
United Kingdom
£35k - £40k DOE plus discretionary bonus
Full time
18 Nov 2019
30 Oct 2019
apply now
Founded in 1881, The Northern is the longest established racquets and fitness club in the region, with a proud history of success in both tennis and squash. With 23 tennis courts, six squash courts, a well-equipped gym, spacious fitness studio and a comfortable lounge bar and eatery, it offers state-of-the-art sports and leisure facilities in a beautiful setting.

Known as the 'Wimbledon of the North' the Northern has hosted a pre-Wimbledon grass-court event through much of its history. Pete Sampras won his first grass-court tournament here and Andy Murray made his professional grass court debut on our courts. Other tennis greats - John McEnroe, Stefan Edberg, Sue Barker, Margaret Court and Maureen Connolly to name just a few - have all helped to shape our history.

The Northern also hosts two International professional Squash Tournaments on its glass back show courts and with four other viewing courts is recognised as a major venue for regional and International Squash events.

The Role & Reporting Line:

The post is for a General Manager, responsible for the overall operation, promotion, commercial development, and management of The Northern as a whole.

The successful candidate should have:
• Previous experience running a multi-sport club;
• CMAE MDP qualification or equivalent;
• A track record in establishing and managing financial systems with the ability to analyse financial data;
• Experience in initiating and developing short and long-term commercial opportunities;
• NEBOSH H&S Accreditation;
• Excellent people and people management skills;
• Ability to motivate a team and win hearts and minds;
• Genuine demonstrable interest in racket sports;
• Flexibility around working hours as some weekend and evening work will be required.

The GM will support the Executive Committee, sub-committees and individual members by directing the Tennis, Squash, Gym, Food & Beverage and Grounds & Maintenance departments in accordance with the Club's aims and objectives.

The GM will report directly to the Chairperson of the Executive Committee and will attend the regular Executive Committee meetings.

Specific Responsibilities of The Role:

Departments: To manage the integration of all departments to ensure that the member and visitor experience is maximised.

To provide leadership support and direction to all team members, demonstrating effective and motivational skills in an open, accessible and inclusive management style.

Hold regular team meetings with heads of all departments as appropriate.

You will have direct line management responsibility for the following staff:
• Front of House/reception team
• Head of Ground/Facilities
• Finance Officer
• F&B Manager
• Sales/Marketing
• Gym Attendants

Members: Be an Ambassador for the Club and maintain the Club’s vision, mission and goals. Ensure members and guests have an exceptional experience when visiting the Club.

People: Lead the recruitment, induction, training, coaching and performance management of team members and any casual/temporary staff to achieve work KPI’s covering all Sales, Engagement, Customer Satisfaction, Court Usage and other activities through regular performance targets.

Health and Safety: Ensure compliance with all the Club’s policies and procedures including Safeguarding, Data Protection, Health & Safety including Daily Checks, Fire Evacuation, First Aid and undertake Risk Assessments when needed.

Quality Management System/Standard Operating Procedures: Lead compliance with, and maintain, departmental QMS for polices, processes, procedures including training materials. Continuous Improvement: Identify, research and present opportunities and areas to improve quality and efficiency, reduce costs and overheads through efficient working practices, service development or Club offerings.

Meetings and Committees: Support the preparation of reports, attend any relevant Committee and external meetings with key stakeholders. Update peers and complete actions.

Club Events: Ensure that all Club functions and events are planned, managed and delivered effectively and efficiently.

Contractors: Manage third-party contractors and casual workers in line with the Club standards and Health and Safety regulations, ensuring that they contribute positively to the Values of the Club.

Key Holder: To be the holder to attend the premises in the event of an alarm activation out of hours (on a rota basis).

Responsible Person: to have overall accountability for the EAP; Health and Safety including daily Fire safety checks, deal with any accidents or incidents ensuring they are recorded, deal with member complaints and reporting and accountable for the cash handling process (on a rota basis).

Self Development: Continually review own performance and development through a Performance Development Review process and a continual professional development plan.

Communication: Support Marketing and Social Media/networking, events and promotion. To assist the Executive Committee with any other reasonable duty or request.


Input into the formulation of the yearly budget and capex plan including responsibility to manage, monitor, and deliver on specific budget lines covering income, labour, resources, materials, purchase of equipment and capital works.

Oversee the production of as well as monitor the monthly Management Accounts & Key Performance Indicators as agreed with the Executive Committee.

To develop, with support, long term financial and profitability options that will enhance the Club's commercial opportunities and increase financial returns.

To explore external opportunities to drive revenue and enhance the Club's offering as a multi-activity destination.

To report directly to the Chairperson of the Executive Committee on specific aspects of the Club including KPI’s, budgets and day to day operation.

Please email, ref General Manager with your CV and tell us (in a maximum 350 words) who you are, why you would like to be involved and any relevant experience which fits the criteria above.

Closing date 18th November 19
Shortlisted applicants advised 25th November 19
Interviews to be held w/c 9th December 19
Successful applicant advised 16th December 19
Acceptance/contract to be completed 20th December 19
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Manchester Metropolitan University
Manchester Metropolitan University