Director of Spa job with 1 Hotel Haitang Bay in Haitang, Sanya, Hainan, China | Leisure Opportunities
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Director of Spa
Haitang, Sanya, Hainan, China
Haitang, Sanya, Hainan, China
United Kingdom
Full time
10 Feb 2020
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Job Summary:

The Spa Director is responsible for, but not limited to, the overall Spa Team member and functions. The Spa Director should liaise closely with the other department head to ensure all activities and services meet and exceed SH service delivery.

Duties & Responsibilities:
Personnel Management
  • Perform annual performance review on all spa colleagues. Encouraging and coaching the development of employee potential.
  • To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all Spa colleagues. It is necessary to have a clear understanding of personnel rules in accordance with human resources policies.
  • Setting achievable goals for Spa colleagues, to include budget and retail goals per department, established with Spa Management Team.
  • Will be responsible for timely documentation and the discipline of the Team member members in accordance with Progressive discipline procedures outlined in Human Resource Policy & Procedure Guidc
  • Signoff on NATPC completed by legendary trainers to ensure that standards and procedures have been understood.
  • Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
  • Review that SOP’s are continuously current and correct for all spa colleagues.
  • Review treatments and SOPs. Responsible for maintaining the high standard of Treatment, Service and attention to detail within the Spa and Recreation facility.
  • Meet with all new heads of departments and give a tour of the Spa and Recreation facility and explain the philosophy and culture of the Spa. Relate the training to their point of view. If available schedule a treatment to allow clear understanding of Spa experience and how to relate this to a guest.
Spa Operations
  • Responsible for the setting down and instigating of all policies and objectives within the Spa Department.
  • Spa Director takes reservations when necessary.
  • Dealing with dissatisfied or disgruntled guests.
  • Responsible for motivating retail sales and ensure that all sales are recorded accurately.
  • To supervise and conduct the safety or users and equipment of the Spa and to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
  • Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
  • Review trolley, closets, upkeep and ALL equipment on a regular basis.
  • Overseeing service and appearance. Walking Spa facility to review Standards and Procedures and the operational status of the facility.
  • Reading through the many essentials e-mails that deal regarding the Spa department, meetings, groups, and RW’s. Also, replying to guest, vendor, sales and colleague e-mails.
  • Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear.
  • Prepare and present monthly meeting for ALL spa colleagues.
  • Prepare the agenda for weekly planning meeting for Spa Assistant Managers.
  • To ensure operational flow, discuss any issues, and provide information of special attention guest and groups that may be in house.
  • Review log of training completed by all managers. Review monthly training schedule.
  • Discuss the following categories: Marketing, Personnel, Operations, and Financials.
  • Interview prospective candidates for various positions in the Spa Department by following strict guidelines and criteria set up by Human Resource.
Customer Relations
  • To deal with any problems, enquiries and complaints from Spa clientele.
  • Meet RW and special guest
  • Review stock checks at the end of month for financial reports.
  • Ensure that purchasing is aligned with budget.
  • Product line selection with Purchasing Director.
  • Equipment selection to accommodate efficiency and effectiveness of the Spa Department.
  • Replacement of items due to wear and tear
Planning and Preparation
  • It is essential to keep abreast of any developments in the spa industry.
  • Frequent competitor analysis is necessary.
  • Strategic planning for assigned projects by organizing committees and following up with goals established on set time lines.
  • Responsible for setting departments annual goals by January each year. Responsible for communicating this plan with Spa Team. Sometimes it is necessary to create a timeline or set monthly goals.
  • Plan and its activities together with the Marketing Director and Communications Director and be responsible for the execution of the plan.
  • Responsible for promoting the spa to maximize profitability. It is necessary to be proactive and determine when new marketing ideas need to be developed speedily to encourage business.
  • Review daily revenue updates on Spa Revenue master and financials produced by Accounting daily.
  • To prepare reports for the General Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.
  • Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.
  • Prepared Annual budget
Manager on Duty
  • Responsible for the operations of the spa and guest interaction.
Additional Skill Requirements
  • Ability to be resourceful, creative and maintain flexibility.
  • Ability to train, motivate, evaluate, mentor and direct Team members and managers to meet desired ends.
  • Ability to manage by example.
  • Ability to maintain excellent relations with Team members and maintain Team member and guest confidentiality at all times.
  • Ability to create, implement and monitor hotel and Team members’ goals, strategies and policies.
  • Training & presentation skill.
  • Have the ability to manage the development and implementation of guest service strategies.
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