Membership Administrator job with Everyone Active in Elephant and Castle, London, UK | Leisure Opportunities
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Careers with Everyone Active
Membership Administrator
Elephant and Castle, London, United Kingdom
Elephant and Castle, London
Greater London
United Kingdom
Competitive salary
Full time
21 Dec 2021
The Castle - Membership Consultant
22 Nov 2021
apply now

At The Castle Centre

Full time - Competitive salary

Monday - Friday between 9am - 5pm


The role involves all aspects of membership processing on MRM+2 and liaising with sites and customers regarding those memberships.

Your main duties would be:

• process membership instructions, changes and cancellations in an accurate and organised manner
• meeting monthly deadlines to ensure the integrity of the direct debit income collection
• Ensure all documentation of processes is up to date, streamlined and relevant
• adhering to Service Level Agreements
• deal promptly with both incoming customer and leisure centre queries regarding all aspects of membership and administration
• providing excellent customer service and resolution
• Provide advice and training to our centres in relation to all membership processes
• use internal software systems including our main membership database - [email protected] Helpdesk and our Everyone Active Website
• Assist in regular data cleansing to optimise system efficiencies
• taking on board any new technologies
• Adhere to all current legislation

We would like to hear from you if you have:

• Good knowledge of Microsoft Office package, MRM+2 an advantage
• Excellent communication skills, time management and attention to detail a necessity
• Customer service experience an advantage with the ability to work under pressure and meet deadlines
• Good Team working as well as working on own initiative demonstrating flexibility to task is a must
• An independent approach to learning and problem solving

What can we do for you?

Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment.

Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 200 plus centres nationwide.

If this sounds like you, we’d love you to get in touch. Simply email your CV and covering letter on why you think you'd be great at this role by clicking the Apply Now button below.

Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children,young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment
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