Bradley Stoke Leisure Centre highly commended in national audit
Leisure Opportunities
Job search
Job Search
see all jobs
Latest job opportunities
Forestry England
£18,235pa FTE
Wendover, Aylesbury, UK
star job
Leigh Sports Village
£16,777
Leigh Sports Village
Royal Horticultural Society
Up to £28,000 per annum based on experience
RHS Garden Bridgewater, Salford, Manchester
star job
Xercise4Less
Competitive
Rugby, UK
Everyone Active
Unlimited earning potential
Camberwell Leisure Centre, London, UK

Bradley Stoke Leisure Centre highly commended in national audit

Job opportunities
training opportunity
Les Mills
location: Nationwide, United Kingdom
Royal Horticultural Society
Up to £28,000 per annum based on experience
location: RHS Garden Bridgewater, Salford, Manchester
Ilkley Lawn Tennis and Squash Club
£45,000 per annum
location: Ilkley, UK
more jobs

South Gloucestershire Leisure has been highly commended for its management of Bradley Stoke Leisure Centre by the UK Quality Scheme for Sport and Leisure, Quest.

Taking place every two years, the assessment includes mystery telephone calls and visits, a full two-day audit of business practices, self-assessment with ongoing maintenance reviews.

Bradley Stoke has been a part of the Quest scheme since it started 12 years ago and its latest score of 82 per cent puts it at the top of the highly commended category - only 2 per cent away from the "excellent" rating.

South Gloucestershire Leisure (SGL) Operations Director Craig Smart said the Bradley Stoke team had made a "tremendous effort" by taking the centre from 75 per cent in the last audit to its current status.

Among the highest scoring areas and those which showed the most improvement were environmental management, cleanliness, housekeeping and presentation, customer feedback and marketing.

Mr Smart said: "We are incredibly proud of the achievement and increase in performance ratings.

"The areas in which we most improved really show the work that we have been doing around environmental issues and our major focus on cleanliness as well as the look and feel of the building.

"These and a new customer feedback system are all helping towards South Gloucestershire Leisure's continuous improvement programme - ultimately to ensure our customers are happy with the facilities we provide."

Quest is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. It defines industry standards and good practice and encourages their on-going development and delivery within a customer-focused management framework.

Bradley Stoke Leisure Centre follows the Facility Management (FM) model, which is aimed at the management of any facility that provides an activity for customers; public, private, trust and voluntary sector.

Dean Barney, Area Manager at Bradley Stoke Leisure Centre, said: "The team at Bradley Stoke have shown a real commitment to improving the service and facilities to our customers. Their efforts have been recognised through achieving this score from Quest."

Gill Twell, who heads up the mystery visitor programme for Quest and carried out the Bradley Stoke assessment, said: "The commitment of the manager and staff to the services provided by the Centre was evident to see.

"There were strong management processes in place for the planning, review and proactive monitoring and delivery of operational management issues and a positive ethos of the delivery of excellent Customer Care to enhance the customer experience."

Sign up for FREE ezines & magazines
South Gloucestershire Leisure has been highly commended for its management of Bradley Stoke Leisure Centre by the UK Quality Scheme for Sport and Leisure, Quest.
NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,NULL,LCT
070311-Bradley-Stoke.gif

More News

1 - 15 of 42,984
31 Oct 2020
With a second lockdown looming, HCM editor Liz Terry, has penned an open letter to the UK government, laying out the case for gyms to ... More
29 Oct 2020
Prime Minister Boris Johnson has pledged his support for plans to build a £70m world class football facility in Northwich, Cheshire. Driven by Cheshire Football ... More
29 Oct 2020
Fitness tech firm JaxJox will accelerate the launch of its connected home fitness solution, InteractiveStudio, following a cash injection of US$10m through Series A funding. ... More
29 Oct 2020
Snap Fitness has ended its agreement with its master franchisee for the UK and Ireland markets, by 'reacquiring' the territory. Snap had signed a master ... More
29 Oct 2020
LA-based experience design studio, BRC Imagination Arts, is the creative force behind the new Glenkinchie Distillery attraction, which has opened today (29 October 2020) near ... More
29 Oct 2020
The UK government has provided a lengthy response to a petition which demanded that gyms stay open in England, even if there's a new spike ... More
Miha Bodytec GmbH
Miha Bodytec GmbH
28 Oct 2020
Gym and health club operators in Germany are believed to be considering joint legal action against the German government, as gyms, health clubs and swimming ... More
28 Oct 2020
The latest study into the infection rates recorded at gyms has shown that the average infection rate at gyms and health clubs across Europe sits ... More
28 Oct 2020
A new mobile fitness platform delivers personal training sessions to people at home by combining live fitness instruction with AI-enabled tracking and two-way audio-video. Presence.Fit ... More
27 Oct 2020
Europe's largest gym chain, Basic-Fit, has published its trading update for the first nine months of 2020, showing a strong cash position and increases in ... More
26 Oct 2020
Boutique operator, The Refinery E9, has launched a personal trainer (PT) service with a twist, by offering customers the opportunity to take part in exercise ... More
26 Oct 2020
Gains made getting people more physically active over the last few years were all but 'cancelled out' during the first seven weeks of lockdown, according ... More
Hussle HQ
Hussle HQ
23 Oct 2020
The University of Portsmouth is gearing up to open its new £57m Ravelin Sports Centre. The new building will feature a swimming pool, climbing wall, ... More
23 Oct 2020
Mid Ulster District Council (MUDC) in Northern Ireland has won a landmark VAT case, which could see councils in the country receive a multi-million pound ... More
23 Oct 2020
Six creative companies have teamed up to launch the Vigilante Group, described as a "rebellious team of creative companies" looking to "liberate the world from ... More
MIE FitQuest
MIE FitQuest
1 - 15 of 42,984
fibodo Limited
fibodo Limited