Proven commercial and operational expertise for spas
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Proven commercial and operational expertise for spas

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location: Truro, UK
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location: Nationwide, United Kingdom
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Spa associates are intrinsically different from other hospitality professionals, and traditional business training often does not equip them to maximise their operations. To remedy this, training must be aligned to the language and motivators that work for kinaesthetic people.

Spa Professional, created in partnership with global wellness specialists, Resense, is a first-of-its-kind training curriculum designed to fulfill this need.

The nine-course curriculum, divided into four role-specific Learning Paths, complements your spa team’s foundation in therapy, beauty and healing with expert operational knowledge and resources to improve guest satisfaction and profitability across your portfolio.

Lessons are task-based, goal-oriented and focused on specific learning outcomes and can be accessed from any device, making short bursts of learning possible throughout the day.

Kasha Shillington, CEO of Resense, said: "In our experience, most spas and spa teams haven't been equipped with the basics of business management. This lack of attention resulted in spa managers and team members not always receiving the tools and business skills they need to drive their spa."

For managers, the Spa Leadership Learning Path provides a strong foundation in the spa-specific fundamentals of operations, marketing and finance. Complemented by a selection of operational tools and customisable templates, Spa Professional equips spa managers and directors to create effective business plans, enabling them to manage their spas more efficiently and effectively.

Accomplish your business objectives with training that’s accessible, scalable and fit-for-purpose.

Learn more at lobsterink.com

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Company Details
Lobster Ink
We help businesses improve operational performance so they can adapt faster and achieve their ambitions quicker.
Spa associates are intrinsically different from other hospitality professionals, and traditional business training often does not equip them to maximise their operations.
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