Harlands Effect: Make Your Business More Profitable
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Harlands Effect: Make Your Business More Profitable

Job opportunities
Futura Learning Partnership
£27,000 - £32,000pa plus 10% bonus potential
location: West of England, United Kingdom
Impulse Leisure
£22,920 - £26,539pa (relocation package considered)
location: Blackshots Leisure Centre, Thurrock, Essex, United Kingdom
Ilkley Lawn Tennis and Squash Club
£45,000
location: Ilkley, UK
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These improvements ultimately result in increased sales, less administration on-site, greater flexibility and better member payments experience for your business
– Robin Karn, European Sales Director

Harlands Group is the leading UK specialist in managing membership payments for health & fitness operators. Beyond processing payments, Harlands interacts directly with members to allow membership payments to be managed more effectively.

The Aggregation Of Marginal Gains

Using the aggregation of marginal gains methodology developed by British cycling coach, Dave Brailsford, Harlands focuses on make a series of small adjustments across a range of areas.

In isolation these changes don’t make a huge difference, but added together, they make a significant improvement to the ongoing profitability of clients. This business performance improvement and increase in net income over and above the cost of working with Harlands is known as ‘The Harlands Effect’.

Optimising Membership Management & Payments

Here are some of the component parts that can be improved:

Online membership signup process – A customised secure joining process built from scratch, or improvements to existing signup processes.

Data accuracy – User-friendly online signup processes improve data accuracy. Identify peak joining hours, market more effectively with accurate email addresses and entice past and lapsed members back.

Choice of payment date – The choice to pay on a chosen day reduces payment failures, this feature can also be used to eradicate the pro-rata payment.

Administration and flexibility of payments – Free up staff time with automated processes, smartphone self-serve for members through the Harlands payment management portal and to Harlands dedicated member service call centre.

Security of critical business processes and data – Harlands is FCA authorised and comply with the highest standards in the world on data and cybersecurity – protecting your members and ensuring continuity in membership payment processes.

Calculate the Harlands Effect on your business:

Try the quick online calculator now

Harlands Group

Harlands Group is the leading provider of membership management services to leisure operators, processing over 2.3 million direct debits monthly.

We do more than process payments, we make life easier and help our clients:

- Earn optimal income on each membership sold – reducing defaulters by 40% or more

- Access a flexible, customisable online joining solution - Reduce internal administration time and cost

- Gain peace of mind that income and data is secure – we are FCA regulated

Leading, innovative and fast-growing leisure companies rely on us, including The Gym Group, Anytime Fitness, Odeon, Marriott and Xercise4Less.

Contact Harlands for more information.

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Company Details
Harlands Group
Harlands Group is the leading provider of membership management services to leisure operators, processing over 2.3 million Direct Debits monthly. We do more than process payments, we make life easier and help our clients:

• Earn optimal income on each membership sold – reducing defaulters by 40% or more
• Access a flexible, customisable online joining solution • Reduce internal administration time and cost
• Gain peace of mind that income and data is secure with an FCA authorised payment institution

You provide the passion, we’ll provide the payments. Get in touch today to find out how we can help your organisation.
Address
2nd Floor, Rockwood House,
9-17 Perrymount Road,
Haywards Heath, West Sussex
RH16 3TW UK
Telephone
+44 (0)1444 449157
Harlands Group is a membership management service for health and fitness operators, which interacts directly with members to effectively manage membership payments.
imagesX/THUMB343513_837103_102603.jpg

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