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4 Heritage jobs

Royal Horticultural Society is recruiting with Leisure Opportunities
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Royal Horticultural Society
circa £70,000
Job location: Wisley, United Kingdom
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Job description:
The Royal Horticultural Society has been the force behind gardening for more than 200 years, and today our aim is to enrich everyone’s life through plants and make the UK a greener and more beautiful place. Our Gardens are a key part of this vision, and are amongst the finest in the country, showcasing the best in horticulture, as well as being centres of learning and major visitor destinations.

RHS Garden Wisley is the flagship garden of the RHS, attracting over 1 million visitors a year. The garden is currently going through an exciting change programme of £60m+ capital investment which will create world class welcome buildings, catering facilities and a Centre for Horticultural Science and Learning which will establish RHS Garden Wisley as the premier horticultural visitor destination in the UK.

As of Head of Site you will be responsible for leading a team of site managers and ensuring the smooth operation of the garden, delivering an excellent visitor experience through imaginative delivery of service, interpretation, events and engagement. The position will be both challenging and rewarding and we are looking for an exceptional leader to become the driving force behind continued operational and commercial success of the garden. You will have one eye firmly on the day to day but will be also adept at planning and delivering the future.

To be successful in the role you will have:
• a motivational leadership style
• a “can do” attitude
• experience in working with visitors in a similar or related environment
• worked within a senior management team on strategic planning
• a wealth of ideas for attracting and delighting visitors of all ages and backgrounds
• a keen interest in horticulture
• experience of working on HLF funded projects would be an advantage

How to apply Please apply online by clicking on "apply now" below.

No agencies please

The closing date for applications is Friday 8 September 2017
apply now
National Trust
£30,507 pa
Job location: Shrewsbury, United Kingdom
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Job description:
Permanent f/t (37.5 hrs pw)

We have an exciting opportunity for a Visitor Experience & Operations Manager to work as part of the senior leadership team across the North Shropshire portfolio. Working with your team you’ll lead the delivery and development of an outstanding visitor experience whilst identifying opportunities to drive the operation forward with a particular focus on retail and memberships.

If you’re commercially astute and have a great understanding of developing much loved visitor experiences and how to deliver these through inspiring others, then we would love to hear from you.

What it's like to work here
Welcoming over 500,000 visitors the North Shropshire portfolio has experienced significant growth over the last 5 years. The portfolio is made up of Attingham Park and Sunnycroft, two diverse properties with different challenges.

Attingham is a spectacular 18th century mansion and one of the National Trust’s most visited flagship property. Built for the first Lord Berwick in 1785, Attingham Hall and its beautiful parkland were owned by one family for more than 160 years.

Attingham’s saviours, the eighth Lord and Lady, began restoration work in the early twentieth century and this lives on through our conservation work today. The Attingham Re-Discovered project that aims to bring the mansion back to life and the restoration of the walled garden and pleasure grounds engages visitors in the work that we do and is a great way to involve our supporters in conservation work in action.

Sunnycroft is a small place with big stories. Set within 5 acres of land, it’s located on the outskirts of what was once Shropshire’s most prominent market town. Sunnycroft is now a rare survival of a suburban mini-estate as towns and villages merge and expand around the country’s diminishing green spaces. Since being gifted to the National Trust 20 years ago Sunnycroft has steadily increased its opening and offer. What you'll be doing
As the Visitor Experience & Operations Manager you’ll have management accountability of the visitor experience, visitor reception, membership and retail offer across this large and complex portfolio. At Sunnycroft you will be responsible for all aspects of running a successful operation. You’ll work with the senior management team setting the strategic direction and help to shape the next 10 years for the North Shropshire portfolio. Working with your team of 4 direct reports and their wider teams of staff and volunteers your focus will be on our visitor engagement and enjoyment, seeking commercial opportunities to maximise potential and growing and retaining our membership base.

You’ll ensure collaborative working across the portfolio. You’ll be the person that brings it all together and will be the point of contact in the General Managers absence. Liaising with all Heads of Departments, Senior Leadership team and regional advisors and consultants you’ll have an operational understanding of what is happening.

Through your inspirational leadership you’ll lead your teams and instil a culture of exceptional service, every time, for everyone. You’ll ensure that our diverse range of visitors are engaged through inspirational experiences and great story telling and want to return time after time. You’ll also look to create new opportunities that appeal to new visitors to increase our offer. Working with your team you’ll help our visitors understand the importance of their visit and how their contribution makes a difference by going back into our conservation and helping us local after our special places, for ever, for everyone.

We currently have a number of projects happening at Attingham including ‘Attingham Rediscovered’ and your input will be vital to these.

Working with the local community, businesses and our tourism links you’ll build relationships and help people understand the importance of the work we do and make sure the National Trust is locally loved and recognised as a key part of Shropshire life.

In this role you’ll be responsible for setting, monitoring and achieving stretching targets whilst operating tight budget control and putting conservation at the heart of everything you do. Care and conservation is central to the Trust, and you’ll build on opportunities to connect visitor experiences with conservation across our property and enhance our spirit of place. We believe ‘People make places and places make people’ so this is your opportunity to make a real difference.

Who we're looking for
As an experienced Visitor Operations Manager you’ll understand how to get the most out of your team to deliver great experiences for visitors and maximise commercial opportunities. You’ll be highly motivated and driven and are naturally able to inspire people to deliver exceptional customer service, to exceed targets and understand how this funds our cause. You’ll be;

• Inspiring and great with people
• An effective people manager with an understanding of how to develop and coach your team
• Customer aware and take pride on delivering excellent customer service
• Experienced in building relationships and influencing both internal and external stakeholders
• Creative and able to implement and embed new ideas
• Able to analyse data to inform decision making
• Customer service/ sales focused where you have worked towards delivering targets – customer satisfaction/ financial
• Organised and able to effectively prioritise changing workloads
• Working knowledge of relevant legislation (including disability, discrimination, equal opportunities, health and safety etc)

The package
Looking after you
• Health cash plan – from as little as £2.81 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership

Looking after your career
• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression
• Income protection due to illness

Unique to Us
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our retail and catering outlets
•Discount up to 35% off a National Trust holiday cottage booking

Closing Date: 23 August 2017

For more information and to apply please click APPLY NOW.
apply now
Raby Castle
Job location: Darlington, United Kingdom
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Job description:
A Visitor Services Manager is sought who will be responsible for the operational management and development of Raby Estates privately owned visitor attractions; Raby Castle, one of the most beautiful and intact medieval castles in the country and High Force Waterfalls in Upper Teesdale, one of County Durham’s most popular tourist attractions.

As a new appointment, this is a key role within the senior management team and is primarily to develop and improve the quality and financial performance of the Visitor Services operation. You will work closely with Lord & Lady Barnard and their CEO.

Candidates need relevant past experience, sound commercial judgement, flexibility in approach, an entrepreneurial outlook, ability to manage people & budgets and to contribute to business development planning. You will need to develop & implement marketing/PR plans, a special events programme, catering and retail offerings. Effective communication and organisation skills, honesty, a high level of integrity, attention to detail, enthusiasm and a capacity for hard work are also required.

To download a Job Specification click here

Friday, 1st September 2017.
Please send a covering letter and CV’s by clicking on ‘apply now’ or call 01833 660 751 for further information.
Apply now
JORVIK Viking Centre
£20,000 per year
Job location: York, United Kingdom
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Job description:
37.5 hours per week
(on a flexible basis as required and to include evenings and weekends where necessary)
20 days holiday per year (exclusive of Bank Holidays)

The JORVIK Group (York Archaeological Trust) are looking to employ an enthusiastic and experienced Exhibitions Manager to develop and manage both existing and new exhibitions within the Trusts attractions and touring exhibitions programme, including new exhibition-based projects across the Trust.

This new, exciting, and highly varied position will require you to be self-motivated and capable of managing multiple projects at any given time. You will have experience of working in a similar environment or on similar projects, with a sound knowledge of exhibition development, design, and delivery. You will also be a qualified driver as the position, although based in York, provides the opportunity to work throughout the U.K and potentially beyond. This involves working flexibly on projects in a variety of locations, and the ability to travel and stay overnight for extended periods (accommodation and subsistence provided) is therefore essential.

To apply, please complete a YAT Application form from our site by clicking on ‘apply now’.

Closing date: midnight 28.08.17
Interviews to be held week commencing 18.09.17

Job Descriptions and Person Specifications are available from James Carter, Head of Special Projects,jcarter@yorkat.co.uk and from the website
apply now
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