Assistant Manager (Massage Centre) job with The Massage Company in Camberley, UK | Leisure Opportunities
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The Massage Company™ is looking for an ambitious Assistant Manager to help lead our exciting, new massage concept at our flagship centre in Camberley. With other sites opening soon, we expect this role to progress into a Centre Manager position, or into a new site openings role or a combination of both.

We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful TMC Assistant Manager will share our passion for bringing high-quality massage to the mainstream; transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our clients.

The Massage Company offers our Assistant Managers:

- A great salary plus the opportunity to earn unlimited upward commissions that reflect the success you bring to the role.
- The chance to be in at the start of an exciting new massage concept for the UK.
- The chance to learn and develop under the initial guidance of our Founder who will be the Centre Manager at opening.
- Professional and personal career opportunities to be promoted to Centre Manager or take a lead role in the openings of other new TMC sites.
- The chance to train and develop Massage Therapists and Membership Supervisors in some of the core skills required to do their roles.
- Learning new sales techniques by understanding customer types (matching to The Massage Company™ client profiles).
- A great team environment with like-minded colleagues.
- Free massage allocation.

Position requirements:

- Being a ‘face’ of the company, within the centre in Camberley, particularly to customers and members.
- Being part of the team selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral.
- Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment.’
- Supporting the Centre Manager in establishing operational processes and teaching The Massage Company ethos.
- Supporting the Centre Manager in the management and development of the team of Membership Supervisors and Massage Therapists.
- Responsible for handling the HR, holiday, scheduling and other operational processes that underpin the business operation.
- Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these high-quality standards.
- Responsible for scheduling appointments over the phone, on email, and in person.
- Answering customer questions and concerns with urgency, care and sincerity.
- If qualified in massage treatments (not essential), then providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions.

Must haves for the position:

- Must be able to work a minimum of 30 hours per week, but preferably full-time (40 hours).
- Must be able to work to varied shift patterns that include some evening and weekend working.
- Must be customer service oriented with experience of working in a very customer service oriented role.
- Must be able to communicate effectively with clients, spa retreat supervisors and management.
- Must be able to speak a standard of English that enables you to communicate professionally with our clients.
- Must be eligible to work in the UK.
- Must be passionate about bringing high-quality massage to the mainstream.
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