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31 jobs found

Monmouthshire County Council is recruiting with Leisure Opportunities
star job
£37,107 - £40,858
Job location: Monmouthshire, UK
Job sector: attractions
Job description:
POST ID: RC047 - PERMANENT
HOURS: 37 Per Week

LOCATION:
Shire Hall Monmouth and Caldicot Castle, however, this role is expected to support the Old Station Tintern and Chepstow Tourist Information Centre. In the event of a change in base no relocation or disturbance expenses will be paid.

RESPONSIBLE TO:
Business Manager for Tourism, Leisure, Culture and Youth Service.

WELSH LANGUAGE ASSESSMENT:
Welsh language skills are desirable.

The Purpose of this Role:
Leading the Visit Monmouthshire’s offer the post is responsible for operational performance, visitor attendance and maximising the income streams of Monmouthshire’s Visitor Attractions namely Chepstow Tourist Information Centre, Caldicot Castle and Country Park, Tintern Old Station and Shire Hall Monmouth.

You will have previous experience of working with members of the public and managing teams of staff including events.

Hours may include daytime, evenings and weekends.

Most of all you will be able to demonstrate a high quality of service delivery in a relevant field of work, excellent customer care, energy, enthusiasm and commitment.

Should you require any further information regarding this post, please contact: Richard Simpkins Business Manager Tourism, Leisure, Culture and Youth Service on 07884061183.

Please Note that we are not able to accept CVs

Application forms can be completed online by clicking on ‘apply now’.

To view the Job Role and specification click here.

To view the Job Role and specification in Welsh click here.

Applications may be submitted in Welsh, and that an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Monmouthshire County Council is an equal opportunities employer and welcomes applications from all sections of the community.

Closing Date: 12 noon on Friday 24th August 2018
featured jobs
From £60,000 to £65,000 per annum plus package
Job location: Somerset, UK
Job sector: attractions
Job description:
This unique and extensive visitor attraction and hotel development across 1500 acres of Somerset countryside is currently looking for a passionate food led, Food and Beverage Manager.

The food and beverage culture will be led by the surrounding gardens, orchards and farmland, encompassing the very best seasonal produce from the south west. Working closely with the Estate & Horticulture Managers this role will create, launch and operate a Garden Café (170 covers) Garden Terrace café (30 covers) Cider press café (100 covers) & Museum café (60 covers). The grounds will also host high profile, bespoke events and parties. The focus is on quality, authenticity and consistent delivery.

As Food and Beverage Manager you will be responsible for the EPOS set up, recruitment, and will be heavily involved in the marketing and strategic planning; keeping ahead of food trends and culinary techniques, appropriate to the target audience. Reporting to the Estate Manager you will have fullP & L responsibility, maximising revenue and managing all costs efficiently.

This role requires a candidate with a successful track record in a senior Food and Beverage management role within a quality hospitality business. You must have a detailed understanding of food trends and cuisine in general, with some quality kitchen experience as a chef, preferable but not essential.

Scheduled to open in the Spring 2019 this is a special project with a strong team culture. Combining nature and hospitality to create a truly wonderful and distinctive guest experience. Along with a competitive salary there is an extensive benefits package tailored for this role.
Up to £55,000 (depending on experience) + pension
Job location: Newmarket, UK
Job sector: attractions
Job description:
Contract – Two Year Fixed term, Full-time Contract with possibility of extension
Location – The National Heritage Centre for Horseracing and Sporting Art, Palace House, Palace Street, Newmarket

Job Function - Summary
This new and exciting senior management role will lead the commercial and operational teams and is focused on commercial decision making, business planning and cost control, through the ability to unite those teams around a shared vision and plan.

The National Heritage Centre at Palace House is a footfall focused visitor attraction. The customer offer and experience needs to be reviewed and improved continuously both to maximize profitability and to ensure the best experience for all visitors.

This post is initially funded for 2 years.*

We are looking for someone to drive all commercial aspects of the site with:
• strong commercial acumen combined with a flair for financial analysis and an ability to manage complex commercial data
• proficiency in presenting clear and concise commercial reports to the management team, trustees and stakeholders/funders
• experience at management level with a strong track record in marketing/PR, retail and events in a destination tourist venue where they have demonstrably improved the offering and have increased footfall, turnover and profitability
• decisiveness to action relevant changes
• a background with a successful commercial destination tourist venue with a family-focused visitor experience

To apply, please send your current CV and a covering letter, explaining your interest in this post and relevant experience and qualifications, together with details of at least two referees and information regarding your availability. Please also indicate if there are any restrictions on you taking up employment in the UK and, if so, provide details.

* This job has been made possible by project funding through the Heritage Lottery Fund’s Resilient Heritage Programme.

Equality: The National Horseracing Museum believe in the employment and advancement of people solely on their ability to do the job required. When recruiting people, we will, therefore, disregard their gender, marital status, race, age, colour, nationality, ethnic origin, religion and sexual orientation. There will be no discrimination on the basis of disability
Competitive
Job sector: attractions
Job description:
Have you got what it takes?

At The Bear Grylls Adventure guests can conquer epic mental and physical challenges inspired by the world’s greatest adventurer, Bear Grylls.

A destination for true adventure lovers, where they will be able to fly, dive, climb, learn the skills for adventure at Basecamp or take on some seriously high ropes.

Role Overview
The I-Fly Instructor is responsible for the day to day smooth and safe operation of the I-Fly Indoor Skydiving element of the attraction through a proactive approach to delivering an exceptional guest experience.

Guests at The Bear Grylls Adventure will learn the core mental and physical skills for adventure at Basecamp before choosing an epic hero challenge – I-Fly is one such ‘Hero Activity’ where our guests can participate in Indoor Skydiving with qualified I-Fly instructors to ensure the safest and enjoyable experience.

What will I do?
* Instruct guests in the I-Fly Indoor Skydiving ‘Hero Activity’ element of The Bear Grylls Adventure
* Ensures that all guests have the very best and safest experience while participating in the I-Fly paid add on element of the attraction in the very safest, fun and timely manner.
* You will ensure the delivery of a seamless guest experience consistent with our brand image.
* To ensure that the attraction is presented and maintained to the highest standards in all areas at all times.
* Takes ownership of any day to day challenges to ensure the smooth running of the business operation and follows through to resolution.
* To assure visitors and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
* Ensure green results for visitor KPI’s and Mystery Shopper Visits
* To effectively monitor the visitor experience via use of daily and weekly checklists and continuous monitoring of on-site activity.
* To monitor quality standards and procedures via ‘walking and testing the attraction’ at regular intervals throughout each day, to include: communicating and engaging regularly with guests and staff.
* Work alongside other departments to ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction
* Day to day management of all aspects of both commercial and guest experience operations.
* Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
* Embody the Merlin Way and act as a Merlin ambassador to both staff and guests
* To ensure that company standards of Health & Safety are maintained at all times.

This role is full time, permanent, averaging 37.5 hours per week and will includes weekends and bank holidays as required.

Full training will be provided, however it is a definite plus if you have prior iFly Instructor or Skydiving Instructor experience.

Alongside a competitive annual salary and 20 days annual leave plus 8 bank holidays you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass which gives you free admission to all of Merlin’s attractions worldwide, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of Lego, and much more!
Competitive
Job location: Chertsey, UK
Job sector: attractions
Job description:
We are THORPE PARK Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Head of PR! In this role you will work closely with the Marketing Director and Head of Marketing, to define and deliver strategic and integrated communication plans for THORPE PARK Resort, with PR as a key communications channel. You will develop and deliver in-house Press Office capabilities to support Park, Hotel, RTP and wider Merlin comms programmes; influencing wider Marketing strategies as a highly respected, visible and motivated strategic Marketing leader. Additionally, as Head of PR you will lead, develop and manage a proactive and visible in-house team, to deliver exceptional news generation and PR coverage.

We are looking for the following skills and experience;
* A senior communications specialist with an agency background who is tenacious, hard-working & highly respected by both internal & external stakeholders
* At least +5 years PR experience
* Equally happy running high profile events, whilst concurrently creating impactful and high profile news stories that impact the national news agenda
* Strong background in Crisis Communications and ability to think on your feet to secure exceptional results
* Exceptional Manager, who inspires and leads from the front

This role is Full Time, Permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

Alongside a competitive annual salary and 33 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan; Merlin Magic pass, which gives you 40 free tickets annually, to visit any of our attractions worldwide; Employee Assistance Programme; Life Assurance; 25% discount in our retail shops and restaurants; 40% discount online off of LEGO, and much more!
£25,000 plus additional sales
Job location: Chessington, UK
Job sector: attractions
Job description:
We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

Heading up this young and dynamic team, and reporting into the Head of Sales, our VIP Sales and Operations Manager will drive the VIP brand as part of Chessington World of Adventures Resort strategy. This will involve new commercial products and experiences which cement Chessington’s positioning as Britain’s Wildest Adventure. You will manage the creative strategy of new commercial opportunities such as new animal experiences, VIP day and short break packages, guided entertainment experiences, and seasonal experiences to name but a few. You will be working closely with Hotel, Zoo, Marketing and Entertainments experience managers to implement these wild and adventurous ideas, whilst driving towards revenue targets and motivating your team to deliver memorable experiences to all audiences

We are looking for the following skills and experience;
* Methodical in your approach, with a high attention to detail.
* An assertive personality and strong communicator who is able to build rapport across all areas of the business.
* Strong background in sales in order to drive the commerciality of the department across all areas of the business to drive towards revenue targets.
* Able to confidently read a P&L report and analyse other financial data.
* Have a proven track record in managing budgets and cost control.
* Creative in your thinking to enable you to deliver new and exciting VIP experiences that create memorable moments consistently.
* Passion to drive high levels of customer service standards and grow the department to become an established part of any Adventurer’s day!
* Ideally you will have theme park experience and a track record of exceeding expectations in a customer facing role.
* Proven commercial awareness.
* Able to manage a team to deliver high-quality experiences to perfection.
* Have a positive & enthusiastic attitude, will bring energy & motivation and you will be driven by Fun and Business.

This position is permanent working full time; 5 days out of 7, based on 40 hours per week. Flexibility is required to meet the needs of the business; shifts will include weekends, evenings and bank holidays.

Alongside a competitive annual salary up to £25,000 plus additional sales incentive bonus of up to £2,000 per year, you can look forward to enjoying a great benefits package including 33 days holiday (including bank holidays) a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job location: Chessington, UK
Job sector: attractions
Job description:
We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Conference & Events Coordinator. In this role you will be working alongside the Conference & Events Manager, you’ll see that our venues receive a healthy stream of bookings. It means supporting sales and reservations by turning every enquiry into a firm engagement. You’ll also tackle event organisation, working with our operational teams to ensure everything goes smoothly. In short, it’s a busy, varied role at the heart of our business. You could be showing potential customers round one day and arranging a function the next. Whatever the project, your efforts will raise revenue and build our reputation.

We are looking for the following skills and experience;
- Worked in a similar role, ideally in the hotel industry, you’ll have what it takes to make this part of our business a success.
- IT-literate (Delphi, Opera), great with people and good in a team.
- Proactive, with a self-motivated approach. This means you take the initiative when it comes to communications and when showing off our facilities to potential clients.
- Please note that you’ll need to be flexible regarding hours – weekend and evening work may be necessary.

This role is full time, permanent, averaging 40 hours per week and will include weekends and bank holidays as required.

Alongside a competitive annual salary up to £20,000 and 28 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job location: London, UK
Job sector: attractions
Job description:
We are Merlin Entertainments London and we are part of the magical Merlin Entertainments.

We are currently recruiting for a Senior Marketing Manager to lead the strategic development, implementation and evaluation of the marketing plan in order to meet or exceed the business volume, revenue and EBITDA annual targets. For our London Dungeon attraction.

We are looking for the following skills and experience;
* A minimum of 5-7 years of experience in strategic and tactical brand marketing
* Must have experience of managing agencies and multi-media through the line campaigns
* Strong IT skills
* Commercially competent, ability to understand key levers of the P&L
* Strong analytical skills with ability to demonstrate ROI
* Ability to think strategically
* Ability to work in multi-disciplined/cross-functional teams
* Excellent interpersonal and communication skills needed with the ability to build close relationships with internal and external customers/departments
* Strong leadership and influencing skills required.
* Ideally able to start as soon as.

This role is a full time; based upon working 5 days out of 7 (typically Monday to Friday) however flexibility is required as there may be times when you will need to work weekends and outside or normal operating times.

Alongside a competitive annual salary and 28 days holiday (including Bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job sector: attractions
Job description:
Are you passionate about Australian Animals and Conservation with a focus on FUN? How would you like to spend your day in one of Queensland’s iconic attractions and incredible tourist destinations? Are you ready to take the next step up in animal keeping and move to a leadership role?

We have a fantastic opportunity for a Senior Animal Keeper to join our fantastic team at WILD LIFE Hamilton Island. This is a permanent full time role.

About the Role
All of our roles are focused on ensuring we deliver the very best fun and memorable experiences to our guests in line with our Merlin values.

Working as the Senior Keeper you will lead our small and fabulous Animal Keeping team at WILD LIFE Hamilton Island. Through your leadership skills you will need to deliver the highest quality exhibits, animal husbandry & welfare and memorable guest experiences at all times. The role requires a versatile and hands on individual who can lead from the front and is prepared to get their hands dirty assisting the team with daily chores. It requires an individual who is capable and willing to work in a physically demanding environment and cope with the wonderful warmth and humidity only the beautiful tropics can offer!

About You
The ideal candidate for this role must have past experience in the husbandry of Australian wildlife, especially Koalas as well as an Animal husbandry Qualification such as a Certificate III in Captive Animal Management or the equivalent. Additionally a qualification and experience in Vet Nursing would be favourable given the remote aspect of our location. A sound modern approach to captive animal welfare and management is essential with a proven track record of good organizational skills, capable record keeping and basic administration skills. A full and valid manual driver’s license, a valid certificate in basic First Aid, a current QLD Blue Card for working with children and confirmation of Q-Fever vaccine is required.

We are looking for an individual with excellent public presentation skills and a confident knowledge of our amazing Australian fauna. Attention to detail such as animal health & welfare and staff/guest safety are strong prerequisites. Experience with the identification and collection of Koala Browse will be highly regarded.

About Us
We are Wildlife Hamilton Island a MERLIN ENTERTAINMENTS GROUP attraction. Merlin Entertainments is Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin operates 106 attractions, eight hotels and three holiday villages in 23 countries and across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!

Benefits
Living in the breath taking Whitsundays Islands of Tropical North Queensland waking to the calls of nature rather than the buzz of the city while earning a competitive wage, how good can it get!? Enjoy our amazing corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. Perhaps the biggest benefit of joining us however, are the invaluable opportunities for further career training and development across our ever-expanding group.

So if you are a team player who is vibrant and passionate and lives to deliver the best customer service while having fun we want to hear from you!
Competitive
Job location: New York, NY, USA
Job sector: attractions
Job description:
Take a starring role with A-listers at Madame Tussauds New York!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds New York!

About The Role
The role’s core responsibility is to execute Marketing and Trade, Schools, Groups and Network Marketing initiatives delivering budgeted visitor numbers, revenue as well as creating and maintaining local network relationships and partnerships for the attraction. Provides support to the Marketing Manager and General Manager in executing PR and marketing tactics

Responsibilities:
* Working with the Marketing Manager to secure and fulfill promotional opportunities & relationships
* Assist with the development and execution of the annul social media content calendar
* Take the lead liaising with operations in coordinating and executing special events both corporate and themed
* Coordinate and traffic all local creative needs – including advertisements, website listings and promotions
* Track and report street team activities in conjunction with the Operations Team
* Ensure all marketing expenditures are coded and input properly and into the department tracker in a timely matter
* Seek and coordinate cost effective ways to produce/deliver collateral – gather all print quotes in accordance with the Company’s printing procurement
* Maintain and organize collateral stock
* Responsible for set-up of new tickets and discounts, as agreed with Regional Head of Marketing
* Contact key decision makers at Schools/ Home Schools to communicate product and build relationship to achieve endorsement and drive sales channels.
* Contact current local Trade partners and Corporate Partners to drive sales through Advanced Ticket purchase, credit accounts, Referral Card scheme, promotional discounts and special/private events.
* Track all advertising, promotional activities and stunts.
* Audit digital assets, collateral and website.
* Other projects as assigned by the General Manager and Marketing Manager.

About You
* College degree in a business management and/or related field, or equivalent experience
* Experience in promotions and/or marketing specifically in developing and executing promotional partnerships
* Extensive knowledge of Microsoft Excel and Word
* Excellent communication and motivational skills
* Proven ability to work on multiple projects simultaneously and multi task as necessary
* Great organization skills, detail oriented and self-starter
* Ability to work with people from all levels of discipline
* Open to new learning’s and quickly adapts to change

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment.
Competitive
Job sector: attractions
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center and SEA LIFE Kansas City!

Kansas City Cluster Office is looking for a Marketing and Sales Coordinator to join the team!

About The Role
The Marketing and Sales Coordinator will be right in the heart of our magic, providing administrative support to the Sales & Marketing Department and planning and managing promotional, PR, social media and sales activities.

Responsibilities:
* Execute local Marketing tactics in line with agreed attraction strategy, and in collaboration with the Marketing Manager and Regional Head of Marketing
* Build sales partnerships and voucher distribution with Network Marketing parties such as social influencers, PTA’s, pre-schools, childcare centers, and parent & toddler associations
* Ensures that all marketing outlets have updated information on hours, pricing, promotions, etc.
* Ensures the information is being communicated to all internal departments as well as guests and clients.
* Collaborates with the Marketing Manager to generate PO’s, log and track all marketing related operating expenses.
* Acts as the central marketing figure responsible for set-up and communication of new tickets and discounts.
* Enters group reservations in ticketing system; maintain and update reservations.
* Daily, weekly and monthly reporting as required.
* Coordinates the set-up of all tickets relating to Trade and ensures that key stakeholders are briefed and notify clients and the Call Center about new product development and events.
* Follows up with Finance to ensure Credit Applications are reviewed and approved or rejected and new clients are entered in to Accesso or Callscripter as required.
* Works with the Marketing Manager to secure and fulfill local, regional and national promotional opportunities & relationships.
* Monitors customer responses on social channels including potential crisis issues as they arise and work closely with PR agency and relevant business partners to respond.
* Liaises with operations and coordinate special events both corporate and themed
* Coordinate and traffic all creative needs – including advertisements, website listings, promotions and phone messages.
* Understands, reviews and analyzes sales by promotions in a weekly marketing summary to ensure effectiveness of promotions.
* Explores and coordinates free advertising / promotional opportunities

About You
* Experience in promotions and/or marketing specifically in developing and executing promotional partnerships appreciated
* Extensive knowledge of Microsoft Office Suite
* Excellent communication and motivational skills
* Proven ability to work on multiple projects simultaneously and multi task as necessary
* Great organization skills, detail oriented and self-starter
* Ability to work with people from all levels of discipline
* Open to new learning and quickly adapts to change

Qualifications:
* College degree in communication, marketing and/or related field, or equivalent experience

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job location: Goshen, NY, USA
Job sector: attractions
Job description:
We are LEGOLAND New York and we are part of the magical Merlin Entertainments!

Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a unique person who has a passion for procurement and logistics and will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will oversee the application of process, people, and technology to ensure the right products and services, of the right quality and right price, are delivered at the right time.

About The Role
Manage the supply chain for LEGOLAND New York in order to optimize the Resort’s profitability safely and sustainably. Key supplier deliverables of cost, quality, service and compliance will be balanced appropriately as you manage risk in accordance with business needs, through supplier identification, selection, contracting and implementation.

* Interacts with suppliers, partners, and industries to adequately represent LLNY. Nurture relationships that invite participation, product development, specification challenge, and continuous improvement. Promote access to the Supply Chain within the company to add value and quality.

* Oversees inbound freight forwarding, importing, and documentation for cost control of risks in transport.

* Responsible for all parts of the contracting process from bid development and production of contracts to appropriate signature authorities as required by company guidelines.

About You
* At least 7years of progressive experience Requires at least 7 years of progressive management experience with purchasing and supply chain management, including procurement, contract development, logistics and inventory within theme park, construction and/or travel / tourism industry, with large complex projects.

* Very strong negotiating skills are required to critically evaluate, develop, and deliver results in a very busy environment. Requires experience supervising teams with less purchasing and logistics experience to achieve project and operational goals, operating in higher level negotiation venues, and providing added value through negotiated settlements.

* Strategic procurement knowledge including influencing, crafting and conducting negotiation strategies.

* Managing outsourced resources as service providers for some areas of spend, who deliver the supplier performance and cost management on our behalf – extending or reducing their use if and when appropriate

* Computer proficiency. Proficiency in ProLog, MS Project or related project cost systems will be considered and asset for this job.

Education:
Four year university/Bachelor’s degree in business, management, international trade, global supply chain management, procurement and logistics or closely related field (or equivalent education and experience) is required. PSCM qualified (Procurement and Supply Chain Management) is desirable.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Landscape Specialist to join the LEGOLAND Florida Resort Team.

About the role:
This position will work under the direction of the Landscape Team Leader, Irrigation Specialist and/or Landscape Supervisor. All functions shall be performed in accordance with Landscape department and LEGOLAND Florida Resort policies, practices and procedures. Tasks performed will include but are not be limited to mowing, edging, pruning, hedging, weed & pest control, minor irrigation repair and new landscaping projects. The Landscape Specialist will operate hand tools and power equipment in a safe, reliable manner. The Landscape Specialist shall be responsible for maintaining landscaped areas with emphasis on routine daily tasks.

Scope and Responsibilities:
* Keeps safety as #1 priority.
* Uses assigned tools and power equipment in a safe and prescribed manner, avoiding misuse, breakage or loss.
* Reports broken or missing tools to immediate supervisor.
* Loads and Unloads work vehicles.
* Performs prescribed maintenance procedures as directed such as: mowing, edging, pruning, hedging, raking, sweeping, manual weeding and pest control.
* Applies granular chemicals and fertilizers after proper training and under the supervision of the Lead Gardener.
* Completes assigned tasks in a timely manner.
* Keeps tools, machines, and all other company equipment in clean and proper working order.
* Completes daily time and material (T&M) cards prior to leaving property.
* Maintains liaison with fellow maintenance employees and other departments.
* Performs related maintenance work as deemed necessary or required.
* Is attentive to safety of self, fellow MCs and the public.
* Attends weekly staff meetings

Background and Experience:
* Requires a minimum of three years of experience in the landscape field or a demonstrated level of expertise to fulfil the responsibilities of the role.
* Knowledge of safe work habits and demonstrable good safety practices are essential.
* Requires advanced knowledge of horticultural practices and plant identification. Also requires an advanced level of task-specific know how to include use of essential tools and equipment and a basic foundation of proper irrigation techniques and repair options.
* Requires the ability to observe and remember details. Ability to understand and follow directions.
* Requires the ability to maintain a professional and service oriented demeanour. Will be required to interact with the public and employees.

Physical Demands:
* Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
* Intermittent and prolonged standing and walking to move about the resort site, and interact with employees.
* Ability to bend, flex, lift, and all associated physical activity to perform job related tasks.
* Finger dexterity sufficient to complete paperwork activities and perform job related tasks.
* Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
* Hearing sufficient to communicate with individuals in person and by telephone and/or radio.

Work Environment:
* Various inside and outside locations with varying temperatures and floor surfaces.
* Exposed to wet and/or humid conditions.

Education:
High school graduate or General Education Degree (or equivalent education and experience) is required.

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore, you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best-known names in global leisure.

We know this is a great place to work, but don’t just take our word for it….click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Are you a skier or boarder? Are you looking for a change with flexibility of location? Do you have a love for fun? If you have experience in HR and are looking for a unique opportunity this may be for you!

Falls Creek Ski Lifts (FCSL) currently have a fantastic and unique opportunity for a Human Resources Officer to join our busy Human Resources team on a permanent full time basis. This role is located at Falls Creek during the winter season however has the flexibility to be based on mountain at Falls Creek, in Melbourne CBD outside of the winter season.

Located in North East Victoria, Falls Creek Ski Lifts owns and operates ski lift infrastructure, retail stores, equipment rentals, staff accommodation and snowsports school, all of which operate predominantly during the declared Winter season.

About the Opportunity
This is a true generalist role with a strong focus on supporting the FCSL staff and the business throughout the whole year and in particular our busy winter season. You will work alongside a collaborative team to ensure you are driving business through a highly engaged team.

As an HR Officer, you will:
* Supporting managers with performance management processes
* Managing ER/IR challenges
* Driving engagement through initiatives and activities throughout the season
* Facilitating/coordinating training and development of the team
* Facilitating return to work process and managing work cover claims
* Managing end-to-end projects during the off-season

About You
The successful candidate will:

* Be reliable, professional and passionate about people.
* Have excellent written and verbal communication skills.
* Have a strong ability to multi task.
* Have 1-2 years’ experience in Human Resources.
* Have strong attention to detail, planning and organisational skills
* Have the ability to support and coach line managers on employment-related matters.
* Have strong leadership skills.
* A team player with a can-do attitude with a hunger and willingness to learn
* Will work for a love for FUN!
* And preferably have an interest in ski life

About the Benefits
As an HR Officer at Falls Creek, you will receive an attractive package including a competitive salary, self-contained accommodation at Falls Creek, a season lift pass, free ski and ride lessons along with great discounts on mountain.

As a valued Merlin team member alongside a fun and collaborative environment you can enjoy our amazing benefits package, including a discretionary company bonus, corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. Perhaps the biggest benefit of joining us however, are the invaluable development opportunities and the ability to work for a Company who do it all for the love of fun!

This role is also a fantastic opportunity in a fast paced environment giving you the chance to grow and develop their career through gaining a unique experience within an exciting industry.

If this sounds like you apply now.
Competitive
Job sector: attractions
Job description:
An exciting opportunity has arisen for a Health and Safety Manager to join the HSS Team at Merlin Entertainments.

About the Role
* Health and safety is our number one priority at Merlin Entertainments, which is why we are looking for someone that is equally as passionate about delivering high standards as we are!

* Reporting to the Midway Health, Safety and Security Director, based in Europe, the Health and Safety Manager - ANZ is responsible for Health, Safety and Security across the Australia and New Zealand attractions. With the support of two direct reports and working closely with the operational teams you will be responsible for supporting world-class health and safety agendas across our 11 attractions and 2 ski resorts. Based in Sydney there will be travel required to our sites across QLD, NZ and VIC.

* You will provide advice and guidance on all health and safety related matters, be instrumental in the development and delivery of training, whilst keeping up to date with legislative requirements ensuring our health, safety and security agenda not only remains compliant however continues on the path of continuous improvement focusing on leading the way with best practice.

About You
* You will possess a deep knowledge of health, safety and risk management with multi-site experience. You will be an experienced leader in your field who is able to support, advise and influence key stakeholders within a business.
* You will be a ‘self-starter’ who will enjoy a challenge, can provide creative solutions to unique problems and can lead and develop the health and safety function across the region to ensure exceptional health, safety and security practices.
* You will have a people focus enabling you to develop training and capability within the health and safety and operational teams.
* A background in a similar industry is not essential however is desirable.

About the Benefits
Alongside a competitive annual salary, you can look forward to a great benefits package which includes a Merlin Magic Pass, giving you free admission to all of our attractions worldwide, a strong local and national benefits program, flexibility, a commitment to you with outstanding opportunities for career development and the ability to be a part of an exciting company who focus doing it all for the love of fun!!

About Merlin Entertainments
Merlin Entertainments plc is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 110 attractions, nine hotels/ three-holiday villages in 22 countries and across four continents. The company aims to deliver memorable and rewarding experiences to its c.60 million visitors worldwide, through it's iconic global and local brands – including Madame Tussauds, SEA LIFE, LEGOLAND® and the Eye – and the commitment and passion of its managers and more than 25,000 employees.

We’re a dedicated, passionate and diverse team who aim to inspire our customers by offering excellent service and the very best in memorable experiences regardless of our role or department. If you tick all the boxes, are confident and service-driven you couldn’t pick a more exciting place to work. So why not take a closer look?
Competitive
Job sector: attractions
Job description:
As the newest player in the theme park capital of the world, LEGOLAND Florida® Resort is looking for people who enjoy going up against, and beating, the best.

If you are ready to take on that challenge and be empowered to make a direct impact, then join our team. We love what we do and we make it fun! We are looking for a motivated, detail-oriented, self-starter to develop and deliver the LEGOLAND Florida Resort Public Relations strategy.

Responsibilities include; maintaining positive relationships with media in key markets; writing and production of print and broadcast stories and management of projects as assigned. This person will also serve as spokesperson and liaison in community and assigned key markets. Facilitate on-going internal communications for LEGOLAND Florida Resort (LLFR) and the LEGO Group.

LEGOLAND Florida Resort is looking for a Head of Public Relations to join the LEGOLAND Florida Resort Team.

About the Role:
- Pitch the media on LLFR and important events happening within the resort. Research, create story ideas and write press releases, advisories, VNR copy and captions as assigned. Develop new and exciting angles on the resort while maximizing exposure in all departments. Maintain positive and productive relationships will all members of the working news media both in the core and outer markets.

- Represent LLFR at meetings, trade shows, FAM tours, media blitzes and assigned events to generate news coverage and awareness on LLFR. Maintain active memberships and participation in PR and media related organizations. Interface with all local CVBs to keep informed of LLFR news and generate co-op PR efforts. Act as spokesperson as assigned.

- Act as project management and marketing information resource. Schedule and conduct project meetings, facilitate assignments, establish activity budgets and report project status. Provide social media and blog content to represent LLFR externally.

- Serve as spokesperson for crisis situations as a key point of contact with the media, community and business entities in the event of incidents within the park, or incidents which involve LLFR or the LEGO group. Maintain crisis action plan and emergency toolkit for key scenarios, and liaise with key internal individuals (e.g., Health and Safety Director, Operations Director) for tabletop exercises and crisis strategy development.

- Serve as contact for broadcast efforts including radio interviews, TV coverage, VNRs, satellite uplinks, blogs, and AV resources in-park. Develop and maintain video and photo library and archive on on-going basis.

- Active member of the LLFR Marketing and Sales team. Monitor and benchmark the competition, develop relationships with counterparts at other Central Florida parks.

- Manage the PR team and their role within the department. Develop job descriptions, aid in hiring and fully train them in LLFR/Merlin capacity. Meet weekly to review job status, goals and updates. Develop their PDPs and ensure their success within the department.

- Serve as an important point person with the media relations and account managers of external partners (e.g., LEGO and other IP properties) to align the public relations goals of LLFR and those of our partners.

- Frequently monitor social media and respond to information related to LLFR, and also serve as the PR point-person for the Park Duty managers on an ongoing basis.

- Performs other duties as assigned.

About You:
- Requires seven to ten years of progressive experience in public and media relations, preferably in the tourism, entertainment or attractions industry.
- Requires a track record of success in planning and coordinating special events, media relations, and public and community relations.
- Requires proven experience and expertise of successful crisis management.
- Requires proven experience in building and maintaining strong public and media contacts, both at the regional and national levels.
- Experience as a spokesperson and as a point of contact is required.
- Experience serving in a proactive role in creating and implementing media event ideas and strategies is necessary.
- Strong project management skills are required.
- Ability to develop and execute detailed plans, programs and schedules required.
- Requires effective utilization and coordination of internal and external resources.
- Requires professional writing skills, demonstrated skill in making speeches and presentations, and outstanding organizational, verbal and interpersonal communication skills.
- Ability to be a contributing, proactive, positive and supportive member of the LEGOLAND PR team.
- Computer proficiency with ability to use Microsoft Office Products (Word, Excel and PowerPoint), desktop publishing software, and familiarity with Internet research is required.
- Requires the ability to build positive relationships and linkages within LEGOLAND and with the community, charitable organizations, government groups, and the media to increase good will and achieve key department objectives for LEGOLAND Florida Resort.

Education:
A bachelor’s degree in journalism, communication arts, advertising, business, marketing, or closely related field (or equivalent education and experience) is required. A master’s degree is strongly preferred.

About Our Benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About Us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
We are searching for an experienced Head of eCommerce- North America at our LEGOLAND Florida attraction.

Primary Duties and Responsibilities:
We are Merlin Entertainments… The name behind world famous attractions including SEA LIFE, Madame Tussauds, LEGOLAND and LEGOLAND Discovery Centres.

Be a part of the Merlin magic by joining the Merlin Corporate team. We hire and empower smart people who love what they do. Now’s your chance to join us!

We require a dynamic, commercially focused Head of eCommerce – North America to join the Merlin Digital family! This is a new role, based in Orlando, Florida.

Customer engagement is key to our business and this is a pivotal role responsible for driving admissions revenue and secondary spend through the online / e-commerce platform for all North American attractions across all relevant digital formats.

Reporting into the Group ecommerce Director, and partnering key stakeholders in Midway and at the LLPs, you will focus on optimising the customer journey, driving conversion and increasing yield. Working closely with the central strategy and insight team to implement best practice and ensuring that the channel is trading to its optimum level.

You will manage a small team of local digital specialists based at our Midway sites as well as partnering with the digital teams at the LEGOLAND parks and have overall responsibility for budgeting, forecasting and reporting on online KPIs across the region.

Frequent domestic travel to our attractions will be required.

We are looking for the following skills and experience…

A natural self-starter, you’ll have a high level of personal impact, confidence and credibility able to make an impact and drive change through innovation and challenging the existing status quo.

We are seeking a strong communicator with excellent verbal and written skills coupled with expert stakeholder management – able to develop effective partnerships by providing robust direction and influence. With a Bachelor’s or Master’s degree in the field of digital marketing or eCommerce, you’ll have gained key ecommerce experience within a large scale, multi-site organisation.

You must have gained experience in managing a P&L, growing traffic through paid, owned and earned digital media channels, selecting and briefing external agencies as well as developing websites all the way from concept to launch.

You’ll have an excellent track record of developing of SEO techniques – on-page and off-page. Experience with growing traffic through paid, owned and earned digital media channels with knowledge of how to optimise on-site content to maximise conversion from acquisition activity is key.

You’ll be familiar with Google Analytics, content management systems and related tracking technologies with a thorough understanding of the languages, methodologies and techniques used in web development.

Knowledge in optimizing digital acquisition campaigns and CRO techniques for different audiences, channel management strategies in large B2C industries as well as pricing techniques and best practice website merchandising. You will have gained experience in budget management and KPI reporting. Experience with Accesso would be highly beneficial.

With strong personal organisation and time management skills, you’ll be proactive and have the ability to flex and think outside of the box!

Last but not least.. you’ll have a positive attitude and a love for FUN!

The Benefits…
Great people, great perks! Alongside a fun and collaborative environment, with a competitive salary, you can enjoy our amazing benefits package, including a discretionary company bonus and of course a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide.
Competitive
Job sector: attractions
Job description:
We are LEGOLAND Discovery Center Grapevine and we are a part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care!

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions.

Available positions include Operations (Admissions, Ride Operators, and Entertainment). The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in service industry

About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Graphic Artist to join the LEGOLAND Florida Resort Team.

About the Role:
Creates and modifies illustrations for use in various media, including in-park signs, advertising, digital banners, print advertising and other collateral. Displays a great imagination to create, design and facilitate production of various objects for the theme park. Prepares files for production through third party vendors, confirming specifications, technical details and ensuring all quality standards are maintained. Installs completed signage in the LEGOLAND Florida Resort.

* Uses LEGOLAND Florida Resort visual identity and brand guidelines to create marketing and sales materials, from print advertising to digital banners, mailers, brochures and other collateral as needed.
* Follows direction from creative services team to complete projects on time and according to specifications provided.
* Shows creativity and attention to detail on all projects, with regard to layout, legibility and maintenance of brand tone of voice.
* Supports creative development of signs, ads and website assets for other departments as needed.
* Designs, plots, weeds, applies, and installs using a four process image machine.
* Creates and installs signs of all shapes, sizes and colors using vinyl, ACM and other materials and hardware.
* Makes certain that all work assigned is complete and of good sound workmanship.
* Advises working supervisor and/or management of any discrepancies in design and dimensions on assigned projects.
* Recognizes equipment that needs repair, replacing, or adjusting.
* Keeps park signage in good appearance.
* Keeps safety as #1 priority.
* Submits estimates of time, labor and materials for pending assignments. Submits a complete report of actual expenditures at the completion of each project.
* Attends weekly staff meetings for purpose of directing, informing and training.
* Responds to emergency calls within Park, expediting repairs to ensure guest and fellow Model Citizen’s safety and comfort at all times.
* Follows LEGOLAND Florida policies and procedures at all times.
* Maintains liaison with fellow maintenance MCs and other departments.

About You:
Requires experience creating original design work in Photoshop and Illustrator or Corel draw while adhering to brand guidelines and best practices. Requires experience in creation of production mechanical files from design renderings or mockups. Must be thorough, with attention to detail for copy and layout to ensure consistency and best delivery for messages both visual and written.

Prior experience in either agency, in-house design or signage company preferred. Should have experience in digital design and familiarity with best practices for banner advertising, including copy placement.

Prior experience in OOH mechanical production and photography retouching preferred. Familiarity with .swf and .gif creation optional, but preferred.

Education:
* A high school diploma or general education degree (or equivalent education and experience) is required.
* 3 years of experience in the field or in a related area is preferred.

About Our Benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About Us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Kansas City!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Kansas City!

About The Role
The Technician Lead is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. Working with the Technical team, you will be responsible for maintaining all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
- Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
- Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
- Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

* Minimum of 2 years of service industry experience in a technical/themed environment. Specific experience to include: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
2+ years of technical college. College degree preferred.

Other:
While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell. The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Orlando Cluster Office!

Orlando Cluster Office is looking for an Financial Planning and Analysis Manager to join the team!

About The Role
You will be in the middle of the magic, delivering the analysis and commercial insight of Midway North America's performance to our teams.

In addition, you will coordinating and reviewing Midway North America reporting and taking all business unit input to a full divisional view.

Responsibilities:
- Plan and coordinate divisional budgets, forecasting, and business plans, encouraging best practices
- Take published accounts and investigate the drivers of performance, using KPIs and other statistical data
- Use financial modelling to suggest and test potential strategies to be used divisionally, or on a project basis
- Manage the divisional budgets, forecasts, and business plans including CAPEX
- Liaises with the Regional Financial Controllers to review accounts and summarize findings
- Ensure that capital applications are completed and authorized before commencement of projects.
- Manage 1 direct report ensuring clear and concise direction
- Responsible for all revenue reporting
- Develop new ways to explain performance
- Coordinates all the Finance Controllers regarding management of budget and reporting processes
- Ensures compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001)

About You
- Minimum of 5 years of finance experience, including 2-3 years of supervisory experience.
- Strong computer, analytical, modelling, and IT skills pertaining to finance skills.
- Ability to be creative and see the larger picture of business performance.
- Excellent knowledge of accounting software.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Excellent management and interpersonal skills
- Possess strong communication skills (both verbal and written).
- Desire to work in fast-paced environments.

Education:
Bachelor's degree in Accounting. MBA degree, CPA/CMA or similar certification preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it….click on ‘apply now’.
Competitive
Job location: New York, NY, USA
Job sector: attractions
Job description:
We are LEGOLAND NEW YORK and we are part of the magical Merlin Entertainments!

Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!

We’re now looking for a strategic business partner who has a passion for driving process improvements and financial planning and will lead the way in Making Every $ Count as we bring the world’s ninth LEGOLAND Park to life brick by brick.

About The Role
Has the overall responsibility for the finance, information technology, and logistics division. The Director must secure that all administrative services within the above areas are planned and executed, making sure that the right processes, systems and staff are in place to support LEGOLAND New York.

Finance Division: Manages the financial factory, including all finance and accounting processes/systems, tax functions and cash and treasury functions.

Legal Affairs: Coordinates activities around legal issues whether these are internally or externally related. This includes involvement in all contract negotiations whether these are related to sponsorship, vendors, customers or partners making sure that LEGOLAND reduces its potential risks in these legal matters.

Operational Leadership: Determines the organizational structure, budgeting and staffing requirements for the finance, IT and logistics divisions.

Information Technology Division: In conjunction with Global IT, plans and implements the optimal integrated system platform, making sure that all data processing happens with a minimum number of resources and leads to maximum information delivery for all key decision makers.

Executive Team Leadership: Serves as a member of the executive management team and develops and supports LEGOLAND’s strategic and operating plans.

About You
- Requires at least 8 years of progressive financial management experience. Requires at least five years of senior management experience with significant personal leadership and program management and operations responsibility.
- Requires strong analytical skills, working knowledge of pricing and costing, finance, budgeting, and projections. - Extensive expertise in financial and logistics processes, data processing and management information delivery is required.

Education
Four-year university/Bachelor’s degree in finance or account. MBA is required. CPA is desirable.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
Welcome to Merlin Entertainments! We are LEGOLAND Discovery Center Atlanta!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Atlanta!

About The Role
The Technical Supervisor is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technical Supervisor is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. The Supervisor will supervise a team of technicians and ensure appropriate support to the Technical Facilities Manager.

Responsibilities:
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
* Provide optimal support to any tasks deemed appropriate by the Technical Manager.
* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
* Supervise the team of technicians, ensuring tasks are completed on time.
* Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.
* Effectively prioritize and execute tasks in a high-pressure, tight budget environment.
* Assist the Technical Manager with the allocated budgeting process for the department.
* Develop employees to their full potential and by creating a culture of quality and achievement.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You

Education:
* 2+ years of technical college. College degree preferred.

While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.

The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it….click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Welcome to Merlin Entertainments! We are LEGOLAND Discovery Center Boston!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Boston!

About The Role
The Technical Manager is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. With a team of technicians, you will be responsible for ensuring adequate cover is on site during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.

* Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.

* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.

* Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.

* Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.

* Effectively prioritize and execute tasks in a high-pressure, tight budget environment.

* Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.

* Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.

* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
* Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
* Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.
* Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.
* Effectively prioritize and execute tasks in a high-pressure, tight budget environment.
* Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.
* Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.

The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it….click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Entertainment Technical Supervisor to join the LEGOLAND Florida Resort Team.

About the Role:
Do you enjoy LEGO? Do you like being inspired by Can you imagine bringing the toy to life in order to put a smile on a child? This is your chance to play your part. From sourcing new audio equipment to interviewing technicians, fabricating props to installing a new 4D movie, responsibilities of the LEGOLAND Resort Entertainment Technical Supervisor supports various aspects of the Park & Hotel Entertainment Technical global team & Entertainment processes. The position will report to the Manager of Entertainment and will supervise leaders who support Technical Operations, Maintenance, Event Installation/Strike and The Creative Studio. The candidate will be expected to serve as a Department Ambassador working in collaboration to support the Vision & Mission for the LEGOLAND Entertainment Resort Team.

- Responsible for leading all technical teams supporting Resort Entertainment & Event offerings. This includes scenery, rigging, lighting, audio, video, pyrotechnics, special effects, 4D cinema, park background music, Recording & Animation Studio, Ride & Attraction CCTV system, Admission LED Tickers, along with other effects within Resort experiences.
- Responsible for managing the technical labor budget, maintenance and operating expenses, procurement process and help oversee projects and costs as they relate to Resort Entertainment & Events.
- Coach, guide, and foster a professional work environment with special emphasis on technical learning & development in order to build a strong technical team. Included in this ladder development will also become supporting the recruitment process of the technical team to meet company needs as well as the department culture.
- Provides operational support and Entertainment Duty leadership for all staff on a daily & scheduled basis, ensuring shows run on schedule, show quality remains satisfactory, health & safety are a top priority, and help in resolving problems or challenges as they arise.
- Advocates and Actively participates in maintaining a safe, fun and professional work environment for all Entertainment & Events teams including MC Events, Department Team Building, Department Meetings, and being an active leader within daily operations.
- Trains technical staff on correct use of audio and lighting equipment, methods of troubleshooting issues that may arise during live performance, and encourages individual ownership for the ongoing quality of all Entertainment assets.
- Supervises repair, and maintenance of theatre assets to ensure that daily performance schedule and quality are maintained.
- Assists in sourcing new technologies or equipment that would continually improve operational flexibility collaborating with the department Technical Specialists.
- Assists in the forming of production schedules to ensure shows/events open on time, on budget, and within the manner of quality required to support the Entertainment Product.
- Responsible for ensuring all technical production and archive books are up to date including all required Standard Operating Procedures, Risk Assessments, Training Logs, Equipment Logs, and other Technical supporting documents.
- Performers other duties as assigned.

About You:
- Bachelor’s degree in theatre or related field or equivalent combination of professional Entertainment/Theatrical experience.
- At least (3) years technical entertainment industry experience
- At least (3) years of budget management experience
- Preferred Theme Park Entertainment experience
- Established management and leadership skills in leading diversely skilled technical teams with (3) years or more of management experience
- Proven solid project management experience including procurement and oversight of vendors & contractors
- Ability to read and interpret CAD style programs, drawings, and other construction documents
- Familiarity with OSHA/ANSI/ETCP/NFPA and other supporting industry safety and implementation standards within the Entertainment workplace.
- Proven evaluation & problem solving skills
- Flexible schedule allowing support and oversight of installations, maintenance, and refurbishment of Show & Event products.
- Proficient in Microsoft & Adobe software products. Knowledge of purchasing and reporting systems.
- Demonstrated initiative, communication and interpersonal skills; Confident and outgoing presence with the ability to professionally interact with various levels of team members and leadership.
- Excellent organizational and time management skills with the ability to handle multiple projects with a detailed oriented style and strict deadlines.

About Our Benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About Us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Entertainment Characters Team Leader to join the LEGOLAND Florida Resort Team.

About the Role:
- Supports and assists the Departmental Management team at all times in the day to day running of the Entertainment Department Characters. Monitors performance quality on a daily basis in order to maintain the quality of the guest experience at LEGOLAND Florida throughout the season.
- Assists with Costume Character/Escort schedules and organizes daily break schedules. Supervises Costume Characters to ensure adherence to operating procedures at all times
- Performs In Costume as required to fill any situational character needs
- Helps with Auditions, Hires and Trains Character/Escort team as needed
- Works with Marketing/PR to supply characters for special off-site engagements
- Arranges for in park VIP and special character requests
- Maintains the integrity of all Costume Character/Escort presentations, costumes and the guests’ experience
- Responds to needs of staff during day, covering for absence as necessary or by working in the position. Works alongside the team and demonstrates LEGOLAND Florida’s performance/service expectation by example
- Carries out all Costume Character/Escort duties as outlined in the Costume Character/Escort job descriptions
- Helps to encourage fellow MC’s energy levels and motivation throughout the season
- Acts as a liaison and support for the Area Lead on a daily basis
- Seeks solutions to any MC issues in cooperation with the Area Lead.
- Replenishes stock of time sheets and daily log reports whenever necessary
- Informs the wardrobe technician regarding any repairs or problems that may have been encountered on a daily basis to the costumes
- Works with the wardrobe team to maintain a cleaning schedule for costumes.
- Completes the log report, and ensures that it is delivered to the supervisor at the end of each day
- Responsible for informing the supervisor of any possible delays, cancellations or problems that may occur whenever necessary
- Leads “clean up” training as required
- Other duties as assigned

About You:
Requires at least two years of experience in theme park entertainment or closely related field, experience should include that of costume character or mascot. Requires excellent organizational and planning skills. Self-motivated and demonstrated initiative. Leads by example with a demonstrated history of supporting colleagues, a team player. Requires strong problem solving skills and dedication to providing outstanding Guest Service. Requires the ability to remain calm under pressure. Dance, theatre, performance experience is a plus. Experience in customer service field is preferred.

About Our Benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About Us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
Competitive
Job location: Ontario, Canada
Job sector: attractions
Job description:
Welcome to Merlin Entertainments! Do you have the Magic in you to create memorable experiences all for the love of fun? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Centre Toronto!

We are currently hiring for a Duty Manager that will be right in the heart of our magic.

Responsibilities
- Effectively monitor the visitor experience via the use of standard checklists and continuous monitoring of on-site activity
- Monitor quality standards and procedures via ‘walking and testing the attraction’ at regular intervals throughout each day
- Ensure full compliance of policies and procedures set forth within
- Understand risk assessments within own workplace and ensure reporting of any new risks to the Operations Manager.
- To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements of the operations manual
- Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction.
- To be fully trained to cover all aspects of Guest Experience Entertainments.
- Responsible for management of team, setting objectives, corrective disciplinary action, probationary reviews, appraisals and training
- Assist in recruiting team members within the Operations Entertainments department
- Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity
- Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest.
- Propose training needs and operational changes in order to continually improve the delivery of the experience
- Takes an active role in devising and implementing Customer Service strategy
- Constantly motivating and giving feedback to all front line staff on their standards of Guest Service. Act as a mentor and coaches on areas for development.
- Actively encourage and support new and innovative ideas from all team members on how to improve the business.
- Contribute to establishment / budget planning, suggesting innovative ways in which to improve deployment of resources
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

Qualifications
- Experience in a customer service role.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Management experience
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
- Flexible hours
- 30% discount in the retail store
- Merlin Magic Pass which give you free admission to Merlin attractions worldwide
- Employee Assistance Program
- Discounts through the Merlin Marketplace Website – on almost anything you buy online
- FUN working environment and so much more!

About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it….click on ‘apply now’.
Competitive
Job location: Boston, MA, USA
Job sector: attractions
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Boston!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Boston!

About The Role
Our attractions immerse our guests in a world of brilliant themes, loads or fun, and memorable experiences, and our Custodial team takes pride in ensuring that the attraction’s magic is showing through.

As a the Custodial Team Leader you will be responsible for supervising our dynamic Custodial team and supporting the day-to-day operations of the attraction, this includes daily upkeep of all public and behind the scenes areas, health and safety, and customer interaction.

Responsibilities:
- Supervises daily work of custodial team; inspects all areas of the attraction to ensure work is being performed properly and efficiently.
- Designates shift and area work assignments. Conducts training and implementation of policies and procedures.
- Maintain Merlin Entertainments, plc standards by thoroughly performing all daily checks and cleaning duties including sweeping, trash removal, hourly restroom care, floor maintenance, dusting, and mopping.
- Ensure the highest possible standards of guest service, presentation and health and safety. Answer questions and offer information to guests in a courteous manner.
- Follow opening and closing procedures as detailed in the departments operating plan
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
- 2-3 years cleaning experience preferably in an attraction, hospitality industry; 1-2 years of direct supervision experience.
- Experience in a working in a fast-paced environment.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Other:
While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell. The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them. Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
We are LEGOLAND Discovery Center Grapevine and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

About The Role
As a Team Merlin Commercial Trainer, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for the Commercial Trainer position.

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that the Commercial Trainer position will still be available at the time of your interview.

Responsibilities:
- Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
- Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
- Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
- To follow opening and closing procedures as detailed in the department’s operating plan.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
- Experience in a customer service role.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Able to work in areas with loud noises and confined spaces
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in service industry

About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

- Flexible hours
- 30% discount in the retail store
- Merlin Magic Pass which give you free admission to Merlin attractions worldwide
- Discounts through the Merlin Marketplace Website – on almost anything you buy online
- Discounts through Plum Benefits – on tons of ticketed events
- 30% discount at Skechers.com and Skechers stores
- FUN working environment and much more!

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Competitive
Job sector: attractions
Job description:
Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about creating incredible and memorable guest experiences in a fast-paced, service environment? If so, then we have the perfect role for you!

An exciting opportunity has arisen for an experienced Commercial Operations Manager to join our team here at WILD LIFE Sydney Zoo.

About You
We are looking for someone with a strong customer-focused background with previous experience in supervising or managing Retail (preferred) and/or a Food and Beverage operation, experience in maximising and increasing sales, and proven team success through management of direct reports. With responsibility for the performance of the Commercial outlets, you will have an understanding of Health & Safety and HR requirements. The ideal candidate will be calm and consistent under pressure, be adaptable and able to support others through periods of change and be innovative and positive with the ability to motivate others through strong leadership skills.

About the Role
* Support the General Manager with the ongoing management and leadership of all Commercial outlets with a particular focus on retail
* Deliver high quality guest experiences in our commercial outlets through non-financial KPIs.
* Review and drive improvement in current retail and food offers in Wild Life Sydney Zoo’s outlets.
* Support the Retails and F&B teams to adhere and deliver to Merlin Company Standards.
* Work with the ANZ Commercial team to ensure product is of highest quality whilst maintaining margin.
* Oversee rotation, rostering and performance of Supervisors across WLS.
* Responsible for the safe operation of WILD FLIGHT and compliance with all Merlin Entertainments ride policies.

About Us
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin operates over 100 attractions, eight hotels and three holiday villages in 23 countries and across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!!!

In the middle of Darling Harbour an amazing animal adventure is also a fantastic place to work! Whether you’re making the best flat white or introducing some of our furry and scaled friends to our guests; every role in our zoo is fun and friendly. We are all about creating memorable experiences for our guests through animal experiences, fascinating animal facts and offering mementos of your visit. There’s also a strong conservation message threaded through our experience which is a core value for all our team.

If you love animals, feel passionate about conservation and love sharing your enthusiasm with others then we want to hear from you!
Competitive
Job sector: attractions
Job description:
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE Orlando!

SEA LIFE Orlando is looking for an Box Office Manager to join the team!

About The Role
Ensure and facilitate the delivery of world-class Guest care by overseeing the smooth and safe running of the Admissions Department, ensuring I-Drive 360 guest ticket conversion and up-selling budgets are maintained, delivered and exceeded. This is a role that will require continual improvement and will regularly be challenging while being one of the most fun jobs you will ever have!

Responsibilities:
* Works alongside the Senior Leadership Team to develop the sales strategy to increase ticket and secondary spend revenues.
* Works closely with the Finance team to ensure proper training for all redemptions, cash handling, and resolve any challenges that may arise.
* Keep constant communication with the Marketing team to ensure that all coupon and vouchers are correct for proper redemption procedures.
* Identifies and executes a strong succession plan for all levels of the Admissions department.
* Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
* Conducting interviews to select the highest quality new team members and ensure overall department retention.
* Celebrates successes of the Team.
* Supports the Admissions Supervisor to facilitate effective visitor flow through the queue management and entry process of both Attractions and understands the visitor journey and expectations.
* Trained to cover all aspects of the Admission Operations.
* Be a “hands on” leader for the Admissions department, including regular Duty Management shifts and weekend coverage. The Admissions Manager will be expected to be on-site during busy periods to demonstrate effective leadership.
* Responsible for management of Admissions Team, setting objectives, probationary reviews, appraisals and training.
* Support the Admissions Supervisor with scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest in each Attraction in line with the labor budget.
* Actively encourage and support new and innovative ideas from all team members on how to improve the business.
* Support the other members of the Leadership team with their departments where necessary.
* Working closely with the Leadership Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork.
* Ensuring all cash handling processes are kept to a minimum and investigating any discrepancies that occur.
* Other tasks as assigned.

About You
We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical.

This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.

- Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Proven ability to work on multiple projects simultaneously and multi task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it….click on ‘apply now’.
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