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15 Attractions jobs

The National Museum of the Royal Navy is recruiting with Leisure Opportunities
star job
The National Museum of the Royal Navy
£26,000 - £31,000
Job location: Portsmouth, United Kingdom
Job sector: attractions
Only 2 days left to apply!
Job description:
37.5 hours per week.

This is an exciting opportunity for an individual who is currently employed within a management role to support the General Manager to deliver an outstanding visitor experience and to contribute towards achieving key performance indicators to build future business resilience.

Key Responsibilities:
- Ensure all visitors are delighted and connect with our compelling stories across the Visitor Centre, NMRNP, HMS Victory, M.33, HMS Warrior and the open spaces.
- Support, develop and empower the Duty Management team to deliver our strategic aims including business resilience.
- Key Health and Safety role to ensure teams deliver safe working environments for staff, volunteers, visitors, wider business partners, etc.
- Support the General Manager and to deputise in their absence.

Key Opportunities:
- Work closely with Duty Managers and the Visitor Engagement Manager with the ability to make a difference to the visitor experience.
- Contribute to projects.
- Lead on change management of the Duty Manager team to enable them to deliver flexible working systems to suit visitor needs.
Knowledge/Experience:
Applicants must have previous experience of leading and motivating a large team due to the size and scope of this role/level of responsibility and must enjoy working in a fast-paced customer focused environment that is target driven.
An ability to prioritise tasks, effectively delegate and communicate (both verbal and written) is essential. The applicant must be able to demonstrate a passion for excellent visitor care and an eye on commercial awareness as well as being a team player.

For further details or an informal discussion regarding the role, please contact Molly Wilson team on 023 9272 8061 or molly.wilson@nmrn.org.uk

Applicants are asked to submit a CV and a statement indicating how their knowledge and experience match those specified.

Applications are required by 5pm on Friday 20 October 2017.

Interviews will be held on Thursday 2 November 2017 in Portsmouth.

Click HERE to download role profile.
The Wildfowl and Wetlands Trust is recruiting with Leisure Opportunities
star job
The Wildfowl and Wetlands Trust
Up to £30,000 pa
Job location: Slimbridge, United Kingdom
Job sector: attractions
Job description:
WWT HQ - Slimbridge Wetland Centre or Flexible / home based.
Up to 37.5 hours per week Monday to Friday. Flexible working patterns considered including part time

Our public programmes and events, created for the diverse range of adult and family visitors to our nine Wildfowl & Wetlands Trust centres across the UK, are key in attracting visitors and making their day out an enjoyable, engaging, inspiring and sometimes surprising experience (in a good way). We think they’re so important that we have created this new post, to lead on developing and coordinating our national programmes, and also have some input to local centre events.

We’re looking for someone who is drawn to work for a conservation charity and has an instinctive feel for creating and supporting delivery of programmes or events at visitor attractions. Ideally you’ll have experience of multi-site event management and your positive and engaging people skills will enable you to influence and promote new programmes across WWT. This will be balanced with your ability to sort out logistical stuff and get stuck into practical tasks too.

WWT is a conservation charity, protecting wetlands for wildlife and people and pioneering in working with communities to save threatened wetland wildlife and habitats across the globe. We believe that extraordinary wetlands can ignite passion in people to conserve them, so we offer amazing experiences at our unique UK wetland centres for over one million visitors every year.

This role will require regular travel to our nine centres which will sometimes entail overnight stays. The role is preferably based at Slimbridge Wetland Centre, but can be negotiable - for example at another WWT centre or home based. If home based, SW England is preferred.

Please state on your application form your preferred location and if you would like us to consider any flexible working/part time patterns.

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:
- 25 days annual leave plus bank holidays increasing to 30 days after 5 years’ service pro-rata
- Contributory pension scheme (conditions apply)
- Life assurance
- Free parking
- Child care voucher scheme
- Free entry to all our centres and discounts in our cafes and shops

Closing date: Thursday 26 October 2017
First Interviews: Friday 10 November 2017
Second Interviews: To be confirmed
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
Marwell Wildlife
Competitive
Job location: Winchester, United Kingdom
Job sector: attractions
Job description:
Join our vibrant organisation!

As an action oriented conservation charity, Marwell Wildlife’s aim is to connect people with nature. Through enthusing our audience about the wonders of the natural world we’re certain they’ll share our passion to conserve it. Our success relies on our key assets. A spectacular day out for our guests at our 140 acre Marwell Zoo, with its stunning array of exotic and endangered species and the amazing family of talented people in our team, who share our passion and bring our vision to life.

A rare and exciting opportunity has arisen for a Chef Manager to join our successful Catering Team here at Marwell Wildlife.

In this exciting new role you will be responsible for supporting the Head of Catering Services, helping to ensure the provision of a great food and beverage menu with a focus on exceeding customer expectations as the first requirement. You will use your previous experience of working as a senior chef in a management or supervisory role to focus on the ongoing daily operation and development of food and beverage in all outlets, increasing spend from existing audiences and driving new business with measurable results. You will use your proven skills as a leader, to motivate and encourage the Catering Team to provide an exceptional standard of guest experience.

You will have a minimum NVQ level 3 or equivalent in food safety and experience of managing food hygiene and environmental health, including readings and record keeping.
A City & Guilds 706/1, 706/2 & 706/3 catering certificate or equivalent is also an essential requirement of this role.

Placed in the top 20 of the Sunday Times Top 100 Best Not-For-Profit organisations, we know that our future plans will only be delivered through a great team of highly motivated people. We’ll provide a generous package and the opportunity to further develop your professional skills and abilities, to have a big say in future plans and of course, a fantastic working environment!

If you would like to join our unique and vibrant organisation and become part of our Marwell Family, please visit our website, marwell.org.uk for a full candidate brief and to submit your CV and covering letter.

Closing Date:  12th November 2017

Successful applicants for vacancies with Marwell Wildlife will be required to have a DBS check as a condition of employment. Marwell Wildlife is an equal opportunities employer.

Colden Common, Winchester, Hants, SO21 1JH. Registered charity number 275433. marwell.org.uk
Legoland
Competitive
Job location: Carlsbad, CA, United States
Job sector: attractions
Job description:
Scope of Job
Serves as point of contact and acts as representative for executive both internally and externally to contacts, agencies, government officials and local business community. Performs project management work as well as administrative and organizational operational support. Ability to process sensitive and complex material, analyze and distill information into a presentable and logical format.

Responsibilities
- Communications and Liaison Role: Evaluates courses of action and makes decisions regarding appropriate responses to contacts, including referral to others as needed. Acts as a resource, point of contact, and information source; serves as representative in response to incoming and outgoing internal and external affairs.

- Executive Support Role: Drafts or writes letters, memoranda, e-mails, and reports to support communications, planning, organizational, policy and other initiatives. Arranges and coordinates meetings, conferences, conference calls, domestic and international travel, and the visits of company VIPs and other key executives including accommodations and transportation. Prepares itineraries, maintains schedules and calendars, and prepares agendas and support materials for meetings. Takes minutes of meetings and maintains confidential records and files. Possesses ability to be proactive and self-motivating.

- Administrative Role: Initiates organizing executive office files. Develops and implements systems, methods and procedures to track and manage contacts, projects, information, and records. Utilizes initiative, organizational, and follow-through skills to ensure timely and appropriate response, follow-up and closure. Continuously evaluates administrative support systems to increase productivity and improve operational effectiveness.

- Management Support: Facilitates the development and implementation of policies, procedures, and processes to support management and business objectives. Serves as a partner, advisor and confidant to assist the General Manager in the management of people, facilities, financial, and corporate affairs. Must be able to take information and summarize into presentations to convey key messages. Prepares and coordinates requests for information, key tasks, projects and other activities to support the management function. Provides support to the Director team as needed for projects and special assignments, e.g. calendar management and travel arrangements.

- Operational Support: Provides general office operational support for LEGOLAND California Resort including office management and supervision of the reception area, kitchen and mail room. Assists other divisions, as requested, in operational tasks and special projects.

- Flexibility: Willing to take on all levels of responsibility from clerical to data analysis and project management. Professional demeanor while building effective casual relationships both within LEGOLAND California Resort and in the community. Ability to develop and deliver presentations as well as set up for meeting and perform all levels of tasks. Requires ability to interpret information and present key ideas in a cohesive manner with little direction.

Requirements
Background & Experience
- Requires at least two years of progressive administrative experience, with at least five years working directly for a senior manager or corporate executive.
- Requires excellent people skills, including strong interpersonal skills, the ability to build and maintain positive and supportive working relationships, and excellent customer service skills.
- Must be able to maintain an approachable and friendly demeanor with competing priorities and demands.
- Requires the incumbent to be flexible, adaptable, responsive, and able to work effectively with multiple priorities and diverse work styles.
- Requires excellent judgment, discretion, and the ability to maintain confidentiality and make decisions in the absence of the General Manager.
- Requires exceptional verbal and written communication skills.
- Effective organizational and problem solving skills with the ability to set-up, automate and track contacts, data and information required.
- Must be able to self-initiate activities, coordinate tasks, and exhibit strong project management and follow-up skills.
- Requires intellectual and analytical skills to take information and distill key messages without supervision.
- Requires independent work ethic and strong thinking skills.
- Strong computer skills are necessary; expertise in Microsoft Office products (Word, Access, Excel, and PowerPoint) and other PC software required.
- Knowledge of office support functions and equipment required.

Other Requirements:
- Must be willing to work flexible hours, including evenings and weekends to support park operations.
- Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
- Must be willing to travel locally and regionally to conduct business, and occasional travel within the U.S. and internationally.
Legoland
Competitive
Job location: Carlsbad, CA, United States
Job sector: attractions
Job description:
Welcome to Merlin Entertainments!

Do you want to join a team that creates memories globally on a daily basis? Our ideal candidate would not just call themselves a Retail Director – they will have experience in a wide range of areas, from retail operations, merchandising, buying and more! We are looking for a strong leader and creative thinker who enjoys working in a diverse team environment. This is an awesome opportunity to join Team Merlin at LEGOLAND California Resort in Carlsbad, California!

About Us:
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

Position Summary:

Full P&L accountability with responsibility for planning and forecasting in line with frameworks agreed with the Finance Director. Ongoing tracking and corrective actions as necessary to ensure retail budgets are delivered within cost frames and gross profit margins.

Responsible for the daily operation of all retail shops, carts and stands in the park. Oversee contracts with concessionaires and ensure operations meet standards and operating procedures. Responsible for purchasing, managing inventory and retail warehouse operations. Oversees specific projects or aspects of retail as assigned; coordinates, researches and develops plans for retail offering in the park, including new product introductions. Develops specifications for buying and inventory procedures. Sources suppliers and manufacturers, with consideration to approved LEGOLAND product suppliers. Collaborates directly with Group Retail and builds synergy with other LEGOLAND parks.

1. Retail Offering: Maintains and enhances the park’s retail offering. Utilizes experience gained from the retail programs developed for other LEGOLAND parks and current operating experience to improve the California retail program performance. Sources and establishes vendors for concession operations. Utilizes product suppliers and manufacturers, with consideration to approved and potential LEGOLAND product suppliers. Develops plans for the successful introduction of new and existing products and product lines, ensuring they are on-brand and market leading.

2. Retail Shops and Merchandising: Participates in the layout and configuration of furnishings, equipment and displays for retail shops. Creates a display and merchandising strategy that maintains the highest of standards, product mix, and showcases LEGO products and licensed products through excellent visual merchandising.

3. Buying and Inventory Procedures: Establishes sources for buying products through suppliers and manufacturers approved by Group Retail. Develops key business relationships to procure high-quality products, on time, at the lowest possible cost. Determines detailed procedures for warehousing, stocking, and managing product inventory.

4. Operational Procedures: Establishes procedures and training for inventory management, customer service, store opening and closing, and cash management. Works with Security, Loss Prevention and the Finance Director to develop loss prevention procedures to minimize shrinkage. Develops staffing requirements, schedules, revenue and cost projections, and budgets.

5. Operational Leadership: Determines the organizational structure, budgeting and staffing requirements for the retail division. Provides program oversight, leadership and direction to employees in the functional areas of retail operations, merchandising, purchasing, warehouse, inventory, and concessionaires. Is responsible for hiring, development, engagement, performance management, team building and other culture and people management activities.

6. Executive Team Leadership: Serves as a member of the executive management team and develops and supports LEGOLAND California’s strategic and operating plans. Promotes and demonstrates Merlin and LEGO’s culture and core values through words and actions. Works effectively as a member of the senior leadership team to contribute to the strategic and cultural direction of the organization. Able to work independently to execute business plan within job scope. Exhibits the organizational and business savvy, and the interpersonal skills, to work effectively in a dynamic organization with inter-national and cultural differences.

7. Safety: Responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated

Background and Experience:
Requires at least eight years of progressive experience in retail or merchandising management, preferably in a theme park or related industry. A minimum of three additional years of demonstrated leadership experience in a retail operation required. This position requires a demonstrated track record of success in developing and managing a high-quality, specialized retail program. Knowledge of computer systems, including point-of-sale and related retail and inventory management systems, is required. Requires in-depth knowledge of budgeting and scheduling, loss prevention and cash management. Strong negotiating skills are necessary to critically evaluate merchandising and purchasing decisions, including cost, quantity and quality, and to negotiate favourable terms and conditions. Effective organizational, verbal and written communication skills are required. This position requires a commitment to excellence in customer service, merchandising and sales. Strong guest service, interpersonal and supervisory skills are required.

About The Benefits:
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.
Madame Tussauds
Competitive
Job location: Hollywood, Los Angeles, CA, United States
Job sector: attractions
Job description:
Take a starring role with A-listers at Madame Tussauds Hollywood!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Hollywood!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager lead the Operational and Commercial Teams in their goal of delivering unique, memorable, and rewarding experiences to all our guests.

Responsibilities:
- Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front-line Team Member, Trainer, Team Lead, as needed.
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Monitors standards of service and guest response to overall product, through observations and guest comments.
- Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
- Recommends short and long term changes through feedback, daily reports and proposals.
- Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
- Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
- Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High school or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Legoland
Competitive
Job location: Florida, United States
Job sector: attractions
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Marketing Brand Manager (Membership) to join the LEGOLAND Florida Resort Team.

About the Marketing Brand Manager (Membership) Role:
This position is responsible for the development and execution of Pass Member insight, research and strategy to deliver Annual Pass sales and visitation. Develops and oversees tactical planning, communications and creative execution with relevant team members to drive increased pass member engagement across marketing touch points. Also assists in the execution of department strategies and activities as assigned.

About you:
This role requires a minimum of three years of progressive experience in loyalty planning, as well as an understanding of methods and analysis. Experience in a theme park, resort/hotel or closely related industry helpful.

Brand Manager needs to demonstrate:
Strong communication skills
Excellent verbal, written and analytical skills
Proficiency in developing web-based marketing campaigns
Strong organizational skills with attention to detail
Ability to build and maintain effective business relationships
Computer proficiency in Outlook, PowerPoint, Word, & Excel and web-based CMS systems

Other Requirements:
A bachelor’s degree in communications, advertising, business, marketing, or closely related field (or equivalent education and experience) from a four-year college or university is required.
Must be willing to work flexible hours, including evenings and weekends to support park operations and events.
Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
Must have or be able to get a valid passport and relevant travel visas. Requires travel domestically and internationally.

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Madame Tussauds
Competitive
Job location: New York, NY, United States
Job sector: attractions
Job description:
Come be a part of the A-Listers at Madame Tussauds New York!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds New York!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Head of Operations to join our Management Team. The Head of Operations (Operations Manager) is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Preferred: recent experience at an operations manager level within the entertainment, theme park, attraction, hotel, hospitality, or theatre industry

Responsibilities:
- Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
- Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate. .
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
- Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
- Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
- Application of sound business knowledge to carry out staff reviews, inductions, probationary sign off, appraisals and interviews.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Manages up to 5-6 direct reports; up to 145 team members. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
- Perform other duties as assigned.

About You
- We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical.
- This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.
- Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Proven ability to work on multiple projects simultaneously and multi task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Merlin Entertainments Group
Competitive
Job location: Orlando, FL, United States
Job sector: attractions
Job description:
Merlin Entertainments. Serious About Fun!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Orlando!

About The Role
You will be in the middle of the magic, supporting the strategic business objectives of our exciting and dynamic commercial teams across Midway NA. Merlin is seeking a senior sales leader with a proven history of innovation, development and creation of high level business strategy in a competitive, dynamic and evolving market space. As Commercial Director with Merlin Entertainments, you will be responsible for successfully managing all commercial services including but not limited to, new business development and planning the day to day delivery of commercial departments including photography, food & beverage and retail.

Key Objectives:
- Define and implement a 5 year development strategy for Midway North America’s commercial offering, moving our commercial spaces to world class attraction experiences, delivering best in class SPH.
- Provide specialist leadership and guidance for the above functions in order to achieve key annual financial targets (RPC, revenue budgets, COS control, gross profitability and EBITDA)
- Ensure best in class standards and guest satisfaction though both day to day operations and development of our food retail spaces though Capital investment

Main Responsibilities:

Operations
- Lead the day to day commercial performance, of those categories within the job role.
- Drive operational efficiency using commercial expertise so that more resources can be moved into customer facing activities to add value to guest satisfaction and spend.
- Ensure that the agreed store standards are delivered in all retail, photography and food units. To regularly assess & review these standards are being upheld.
- Take ownership and deliver guest satisfaction and service standard KPIs for the Midway London secondary spends.
- Facilitate and conduct operational support visits to each attraction as appropriate in order to drive commercial performance.
- Impart advanced retail, photography food and games knowledge on teams generating action plans which demonstrate improvement.
- Ensure all franchise partners (manly photo) are aware of Brand Vision & are adhering to it at all times. Through this manage the day-to-day operations of all third party partners and franchises.
- Establish and manage an improved cluster logistics team, providing improved on shelf availability across all attractions. Deliver improved inventory accuracy and cost savings.
- Develop one central stored facility delivering cost saving, better productivity and in coordination with finance, better financial controls.
- Create a P&Ls structure and review process for all commercial activity.

Marketing
- Understand the market dynamic in MW guests and embed this in the strategy to grow commercial revenue.
- Ensure annual marketing plans exist for each commercial product offer ensuring the attractions have a plan to adapt to, Schools, Groups, International / Domestic Splits, Seasonality of Events etc.
- Liaise with Merlin Retail, F&B & Brand Directors in conjunction with the Group Buying Director to agree product ranges.
- Work closely with Brand Marketing to ensure all retail units are adhering to brand standards on signage and environment.

Financial
- Delivery of budgeted commercial spends and EBITDA, ultimately exceeding budgeted revenue and net profitability
- Closely monitors and analyses all data relating to sales, margins and average transaction values.
- Use of latest financial information to understand and rationalise key drivers of performance throughout all commercial spaces; addressing problems, and developing and implementing the appropriate solutions.
- Monitor forecasts and adapt overheads accordingly throughout the year.
- Accountable for all reporting being delivered on time and in the agreed formats to Cluster Finance team.
- Ensure stock budgets are not exceeded; monitor attraction specific open to buy values and implement actions to reduce stock excess where necessary.
- Implement and measure all procedures relating to cash and stock control.

Development
- Develop, in conjunction with the Group Retail & F&B Director, and the General Management teams a clear 5 year Food, Retail Strategy. Ensure this delivers in line with the flag ship status the attractions want to achieve.
- Deliver an annual commercial BP
- Identify additional revenue streams which are on brand and matched to the Merlin values. Make proposals for change to the Cluster Director (Hotels / Buses / Theatre Tickets etc.)
- Deliver successful development P&L’s that will ensure MW is represented with quality applications at the annual commercial development boards.
- Facilitate the communication between the cluster and the central buying team to ensure a smooth merchandise ordering process is achieved, thus ensuring robust availability and product choice. Provide feedback on areas which are over / under performing where appropriate.
- Pursue other revenue earning opportunities to facilitate additional brand experiences and profit streams.
- Proactively manage third party partners, development strategies.

People
- Act as a key partner to the Cluster Directors and GM’s ensuring that all strategies are aligned
- Maximise cluster synergies through the management and creation of one commercial team.
- Actively develop the leadership team’s knowledge of best practices ensuring that they take ownership and pride in their work, and are trained for the function they perform.
- Take ownership for and develop a team that will consistently deliver guest expectations in all service and operational standards on a daily basis.
- Maximise sales in profit centres and concessions through focused and fully trained Commercial Operations Managers.
- Develop a succession plan for the cluster, working with HR to identify training and development needs. Support the Talent Management and Personal Development Plan programmes.

Health & Safety
- Ensure all products ranged and sold throughout the cluster adhere to Merlin’s code of conduct.
- Lead conversations with various regulatory authorities (Environmental Health, Trading Standards and the police) and if applicable be the Cluster DPS for licensing.
- Ensure full cluster compliance with Trading Standards and health & safety, to include food hygiene, Challenge 25 and Merlin’s code of conduct

Experience and Education
- Bachelor’s degree preferred in Business, management or related field
- Up to five years of experience in retail operations or equivalent experience preferred
- Experience designing and implementing comprehensive Merchandising programs
- Experience in Merchandising or store operations; multi- unit leadership preferred
- Experience in new product development
- Effectively communicates and influences all levels of management and Partners
- The ideal candidate will have experience in complex retailing environment
- Proven leadership experience in a complex environment with multiple direct reports
- Excellent customer service skills
- Ability to manage multiple assignments/projects
- Must be self-motivated and able to work with minimal supervision
- Demonstrates effective written and verbal communication skills, strong customer focus
- Ability to work in a fast paced environment
- Must be a strong learner, think independently, and demonstrate critical thinking
- Accurately documents and supports work performed and conclusions reached.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.
Legoland Discovery Centre
Competitive
Job location: Kansas City, MO, United States
Job sector: attractions
Job description:
We are LEGOLAND Discovery Center Kansas City & SEA LIFE Kansas City Aquarium and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Kansas City and SEA LIFE Kansas City Aquarium!

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions.

Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Ride Operators, Entertainments, and Education).

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in service industry

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Sea Life
Competitive
Job location: Minnesota, United States
Job sector: attractions
Job description:
SEA LIFE Minnesota. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care.

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions. Available positions include Education Host.

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
* Previous experience in service industry.
About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Sea Life
Competitive
Job location: Minnesota, United States
Job sector: attractions
Job description:
SEA LIFE Minnesota. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Minnesota!

About The Role
Working alongside the Displays Curator, the LSS Technician/Aquarist will be responsible for the ongoing daily maintenance and operation of all facility related life support systems (LSS). As a part of the Displays team, this role will also be responsible for aspects of the daily care and feeding of a diverse collection of freshwater and marine animals including elasmobranches, fish, reptiles and invertebrates.

Responsibilities:
* Construct, erect, and install LSS components, lighting and display, and general aquarium equipment as needed
* Estimate time and materials required for assigned tasks and keep records of work
* Complete monthly preventive maintenance across the site combined with detailed record keeping of such works
* Conduct scheduled inspections of all filtration areas, including pumps, motors, chillers and other filtration equipment
* Perform repairs to pumps, motors and filtration equipment, repair as needed
* Serve as primary call out contact for the LSS monitoring system during the work week
* Animal diet preparation, feeding, observation and record keeping of over 5,000 animals
* Detailed record keeping of animal health treatments and feeding logs
* Water quality analysis of exhibits
* Interact with guests during public animal feeds
* Dive in exhibits for maintenance, cleaning and/or feeding dives
* Weekend, evening and holiday hours are required
* Other duties and responsibilities as assigned

About You
* Qualified candidates will possess at minimum a high school diploma/GED
* 2+ years’ experience in a public aquarium or zoo as an aquarist/zookeeper/intern
* Prior experience in mechanical repair and maintenance of aquarium life support systems (LSS)
* Able to demonstrate advanced knowledge of LSS, both open and closed systems
* Able to demonstrate ability to troubleshoot complex water treatment and filtration systems
* Previous experience in PVC plumbing and ability to read utility blueprints/drawings as they relate to filtration systems
* Able to demonstrate advanced knowledge of water treatment, chemicals and test methods
* Able to identify common fish diseases and parasites and proper course of treatment
* Proven ability to work on multiple projects simultaneously and multi task as necessary to meet a deadline
* Great organization skills, detail oriented and self-starter
* Ability to work with people from all levels of discipline.
* Excellent solving problems and analytical skills to develop appropriate solutions
* Open to new learnings and quickly adapts to change
* Candidates must also be able to frequently lift up to 50 lbs.
* Candidates must be willing to work flexible hours, including evenings and weekends to support site operations
* With site support the successful candidate will be required to attain level 1 AALSO certification within the first year, level 2 in the second year and level 3 in the third year

Required Education:
* Undergraduate degree in Life Sciences
* Other Requirements:
* Ability to obtain and hold a current First Aid and CPR certification.
* Ability to obtain and hold valid Driver’s License.
* Ability to work weekends and flexible hours.
* Must pass a pre-employment placement physical.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it, click on ‘apply now’.
Sea Life
Competitive
Job location: Kansas City, MO, United States
Job sector: attractions
Only 1 day left to apply!
Job description:
SEA LIFE Kansas City. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care.

About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions. Available positions include Education. The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
* Previous experience in service industry.

About The Benefits
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Merlin Entertainments Group
Competitive
Job location: Atlanta, GA, United States
Job sector: attractions
Only 1 day left to apply!
Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Atlanta!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Atlanta!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Retail Operations Manager to join our Management Team. The Retail Operations Manager is responsible for the day-to-day smooth and profitable operation of our Retail, Food and Beverage, and Photo areas of our dynamic attraction. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

The qualified individual must be available to work weekends and some holidays, with off days any other two days during the week.

Responsibilities:
* Manage the day-to-day operation of the retail and photo opportunity areas, ensuring efficiency, safety, and world class customer service for our internal and external customer.
* Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
* Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
* Ensure the merchandising and display stock levels meet both brand standards and replenishment is carried out consistently.
* Accountable for monthly and annual inventory control.
* Oversee the timing of the stock orders to maximize key trading periods and factor in the lead times and IP rights involved for LEGO products.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Manages up to 5-6 direct reports; up to 20+ indirect reports. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
* All other duties as assigned.

About You
* Minimum of 3-5 years of service industry experience with 3 years of retail management experience required preferably in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Proven ability to work on multiple projects simultaneously and multi task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook, and Word.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Commercially astute with strong budget management and forecasting abilities.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Education:
* High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Legoland
Competitive
Job location: Carlsbad, CA, United States
Job sector: attractions
Only 1 day left to apply!
Job description:
Scope of Job:
The Director of Front Office Operations (Senior Front Office Manager) is responsible for, and will oversee, the Front of House area/ functions of the Hotel for LEGOLAND Hotel & LEGOLAND Castle Hotel

Key Objectives:
1. Leading the Front Office teams in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
2. Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
3. Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way.

Main Responsibilities:

Business Impact/ Results
- Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.)
- Continually review guest waiting times and guest satisfaction.
- Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
- Ensure all cleaning is executed accordingly and to the correct standard.
- Where appropriate, liaise with Revenue Manager to ensure all conference and trade billing is completed accurately and to a high standard.
- Monitoring of night staff performance.
- Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

Creativity
- Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
- Explore and feedback any other sales opportunities and revenue streams.
- Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

Communication
- Work closely with the Head of Hotel Operations in terms of striving to achieve the wider hotel objectives.
- Update the Head of Hotel Operations on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
- Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
- Establish a consistent way of communicating information to all staff in a 24 hour operation.

Decision Making and Autonomy
- Monitor and review operation of the department and implement changes to improve efficiency.

Applied Knowledge and Specialist Skills
- Effective communication skills.
- Lead by example while being a role model for the Merlin Way
- Impact and influencing skills

Managing Resources
- Effective management of budget.
- Effective use of department resources.
- Ensure there is adequate fire cover every night.
- Provide a balanced level of support and leadership to both the day and night teams in the hotel.
- Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
- Ensure team and department costs are kept within agreed budget.
- Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
- Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.

Complexity and Problem Solving
- Creative ideas for delivery of guest satisfaction and operational targets.
- Act as an incident controller to provide support and recovery to the Hotel.
- Coordination of all rescue and evacuation activities for the hotel.
- Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

Health and Safety
You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it. You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Background and Experience:
-3 – 5 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required.
-Proficiency with Opera is essential.
-Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.

Education:
Bachelors degree in a related field or equivalent experience required.
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