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Zoological Society of London is recruiting with Leisure Opportunities
star job
£31,464 per annum
Job sector: attractions
Job description:
About Us:

The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s purpose is to inspire, inform and empower people to stop wild animals from going extinct. With a new strategy about to launch in June 2018, ZSL is just about to embark on a transformational change programme which will see strategic objectives being set for our 200 year anniversary in 2026.

Job Overview:

The post holder is responsible for managing ZSL’s Overnight Experiences at both ZSL London Zoo and ZSL Whipsnade Zoo. This currently includes Gir Lion Lodges, Lookout Lodges, BedBUGS sleepovers and Nature Nights camping. This role is responsible for creating and developing the content and scripts for the overnight experiences. The Overnight Experiences Manager will also be supporting ZSL’s Animal Experiences Manager to ensure effective management of the entire ZSL Experiences Portfolio.

This position can be primarily based at either ZSL London Zoo or ZSL Whipsnade Zoo but will require travel to the other site (minimum one day per week).

Main Duties and Responsibilities:

- Manage the current portfolio of Overnight Experiences, which includes Gir Lion Lodges and BUGS Sleepovers (ZSL London Zoo) and Lookout Lodges and Nature Nights Camping (ZSL Whipsnade Zoo).
- Monitor and drive occupancy rates through effective marketing and promotion of overnight experiences, working closely with key stakeholders to ensure a strong communications calendar at strategic points.
- Regularly report on performance to the Commercial Management Team – including forecasting, reconciled/actual sales and expenditure, with a focus on driving surplus.
- Directly working with other departments in the society ranging from Zoological teams, education, marketing, press and events.
- Ensure overnight experiences are content-driven, engaging and audited to ensure all relevant information being given to guests is correct, up to date and fitting with ZSL’s mission.
- Creating and writing business cases for new overnight experiences where appropriate, benchmarking against competitor offers and working with key stakeholders at the relevant site to build new experiences.
- Training the Host teams on the delivery of expectations to ensure that visitor expectations are met and exceeded wherever possible.
- Adapting content of the experiences when needed due to feedback, seasonal influences, welfare needs or special events.
- Ensuring our overnight experiences give consideration and are as inclusive as possible, meeting visitor need through content that is appropriate for all guests.
- Review the performance of specific Overnight Experiences and develop new itineraries as required.


The post holder will be accountable for the operational delivery of ZSL’s overnight experiences:

- Devising appropriate induction programmes for new members of staff and continued training in presentation style and customer service. Ensure all members of Host team have undertaken necessary training including first aid, fire warden and are CRB checked (if appropriate).
- Ensuring a consistency of delivery through effective rostering and supervision of Host activity.
- Keeping up to date with the latest developments in informal learning to ensure ZSL’s overnight experiences are innovative and exciting.
- Work closely with Animal Experiences Manager to make ongoing improvements to the experiences based on feedback/recommendations and updating supporting material such as emergency procedures, lodge folders etc. to ensure the delivery of the experiences are kept at a high standard.
- Ensure the talks and tours given as part of overnight stays are presented in an exciting and engaging manner, helping to deliver the experiences effectively to a high standard in order to achieve the visitor enjoyment targets set by ZSL. - Develop and maintain good working relationships with other departments within the zoo, especially Catering, Supporter Services, Facilities Management, Security and the Animal Teams.
- Review the Overnight Experience daily diaries and ensure that staff timesheets are filled in at the end of every shift.
- Ensure any customer issues or requests are dealt with efficiently.
- Ensure understanding of health & safety requirements and emergency procedures (specific for both sites) for ZSL’s overnight experiences, ensuring the safety of the Host team and visitors at all times.
- Ensure that budgeted expenditures are adhered to for all operational costs, including labour.
- Required to engage with guests and creating a fun, safe and informal environment. This may also require visitor engagement in highly sensitive situations such as an animal incident or personal guest issues or sickness. It is paramount the post holder deals with guests and other zoo staff in a professional manner at all times whilst being mindful of sensitive or confidential zoo information.
- Communication is at the core of this role. From audience communication of key ZSL messages and enhancing the guest experience, to interdepartmental communications of our ideas and plans.

Person Specification:

The ideal candidate will have:

- Previous experience working in a management role within the hospitality industry or visitor attractions, ideally with overnight accommodation experience.
- Excellent written and verbal communication.
- Previous experience in managing budgets and financial controls.
- Proven track record in delivering or exceeding departmental targets.
- Exceptional standards in customer care.
- Experience in product management and building comprehensive business case.
- Knowledge of working with Booking/Ticketing/CRM systems.
- Extensive experience in an operations role.
- Previous experience of supporting/managing strategic change.
- Ability to travel to both ZSL sites as required.

Please note: This is a full-time, permanent position based at ZSL main offices in Regents Park, London. Whilst the role is based at London Zoo the functional nature of the job will require the post holder to also work at Whipsnade Zoo on a regular basis. You may also be required to work occasional evenings; weekends which can be taken back in lieu and carry out visits to external agencies, consultancies and organisations as and when necessary.

Benefit Package:

This role offers a competitive salary plus a comprehensive benefits package including 25 days holiday, stakeholder pension where the employer minimum contribution is 7%, complimentary zoo tickets and more.

To Apply:

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) by clicking the "Apply Now" button.

Closing date for applications is: Midnight (23:59) Tuesday 24th July 2018

The Zoological Society of London is a charity registered in England and Wales: no. 208728.
Competitive
Job location: Leatherhead, UK
Job sector: attractions
Job description:
Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about creating incredible and memorable guest experiences in a fast-paced, service environment? If so, then we have the perfect role for you!

An exciting opportunity has arisen for an experienced Commercial Operations Manager to join our team here at WILD LIFE Sydney Zoo

About You
We are looking for someone with a strong customer-focused background with previous experience in supervising or managing Retail (preferred) and/or a Food and Beverage operation, experience in maximising and increasing sales, and proven team success through management of direct reports. With responsibility for the performance of the Commercial outlets, you will have an understanding of Health & Safety and HR requirements. The ideal candidate will be calm and consistent under pressure, be adaptable and able to support others through periods of change and be innovative and positive with the ability to motivate others through strong leadership skills.

About the Role
* Support the General Manager with the ongoing management and leadership of all Commercial outlets with a particular focus on retail
* Deliver high quality guest experiences in our commercial outlets through non-financial KPIs.
* Review and drive improvement in current retail and food offers in Wild Life Sydney Zoo’s outlets.
* Support the Retails and F&B teams to adhere and deliver to Merlin Company Standards.
* Work with the ANZ Commercial team to ensure product is of highest quality whilst maintaining margin.
* Oversee rotation, rostering and performance of Supervisors across WLS.
* Responsible for the safe operation of WILD FLIGHT and compliance with all Merlin Entertainments ride policies.

About Us
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin operates over 100 attractions, eight hotels and three holiday villages in 23 countries and across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!!!

In the middle of Darling Harbour an amazing animal adventure is also a fantastic place to work! Whether you’re making the best flat white or introducing some of our furry and scaled friends to our guests; every role in our zoo is fun and friendly. We are all about creating memorable experiences for our guests through animal experiences, fascinating animal facts and offering mementos of your visit. There’s also a strong conservation message threaded through our experience which is a core value for all our team.

If you love animals, feel passionate about conservation and love sharing your enthusiasm with others then we want to hear from you!
Competitive
Job location: Windsor, UK
Job sector: attractions
Only 3 days left to apply!
Job description:
We are LEGOLAND Windsor Resort and we are part of the magical Merlin Entertainments!

We are recruiting for an Entertainment Team Leader to add those memorable experiences to our guests day! This will be on a full-time, seasonal basis.

In 2018 we will be delivering even more in house entertainment, including our Miniland Stage shows, LEGO Friends to the Rescue, Duplo Valley Puppet Shows, character appearances and much, much more.

Working across the Resort in the park and hotel, this role will support the Entertainment Performers and Assistants in the daily operation and will lead by example to ensure we are delivering world-class customer service.

You will also ensure our birthday party offering is of the high standard our guests expect, being the point of contact on the day and troubleshooting where necessary.

There will be a big focus on delivering training to the Entertainment team and dealing with employee relations as a first point of contact for the team.

These are full-time seasonal roles, averaging 37.5 hours per week. You may be required to work on weekends, bank holidays, and evenings depending on business needs.

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; 20 free tickets a year for you, your family and friends to visit any of Merlin’s magical attractions, discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!

LEGOLAND Windsor Resort is an equal opportunities employer and will provide reasonable support to disabled applicants throughout the recruitment process. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please click on ‘apply now’.
Competitive
Job sector: attractions
Job description:
We are the London Cluster and we are part of the magical Merlin Entertainments!

The Marketing team are looking for a candidate to support the overall communications, marketing strategy and objectives for Shrek’s Adventure! London, London Dungeon and SEALIFE London. Being both proactive and reactive, ensuring that all opportunities are supported and actioned.

We are looking for the following skills and experience;
* GCSE’s in Maths and English or equivalent
* Strong written communication and verbal communication skills are essential, including confidence when talking over the phone
* Good business acumen and confidence analysing data and financial information
* Basic understanding of Marketing and PR principles and practice
* Advanced social media skills
* Experience in a Marketing or PR function
* The successful applicant must be self-motivated and keen to learn on the job

This role is permanent, full time based upon working 40 hours per week, 5 days out of 7 (typically Monday to Friday) however, flexibility is required as there may be times when you will need to work weekends and outside or normal operating times.

Alongside a competitive annual salary and 28 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
Competitive
Job location: Chertsey, UK
Job sector: attractions
Only 2 days left to apply!
Job description:
We are THORPE PARK Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Head of Commercial Partnerships and Projects! The Commercial department is a vital ingredient in the overall guest experience. Our role is to put the sparkle into secondary spends. We feed the fun in F&B, capture magical memories in photo and sell the magic in our highly themed retail units. Fun. It’s a small word with a big meaning.

At Merlin this means we give our guests everything they need to create and share their favourite kind of fun with memorable products, exciting store layouts and theming, tasty treats and spellbinding photo concepts all to increase their spending and dwell time. We have a passion for giving our guests something different when visiting any of our attractions.

As Head of Commercial Partnerships and Projects, you’ll lead and take a highly active role in Commercial performance as a whole across Thorpe Park. We take huge pride in our work and never stop caring; we’re bold, creative and innovative, coming up with amazing new ideas to continue to grow the fun for guests and to drive the business. In return we will give you opportunities to grow and develop in a fast moving global business.

You’ll do this by leading a seamless Commercial Services operation across all Commercial categories. Working across Thorpe Park, you will apply fresh thinking to drive our business forward working with our wizards globally from buying, supply, photography and F&B to ultimately bring the magic to life in our attractions and drive incremental spends from our customers.

We are looking for the following skills and experience;
* Proven commercial acumen
* Driven individual with a proven track record in managing budgets and cost control
* Strong communication skills with the ability to inspire and lead others
* Project Management experience
* Ability to create strong working relationships and influence key stakeholders when required
* Self-manage, use initiative and also prioritise tasks at short notice
* Experience in change and contract management desirable but not essential

This role is Full Time, Permanent, averaging 40 hours per week and will include weekends, early/late shifts and bank holidays as required. Travel will also be required for external events on an ad-hoc basis.

Alongside a competitive annual salary and 33 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan; Merlin Magic pass, which gives you 40 free tickets a year to enjoy any of our attractions worldwide; Employee Assistance Programme, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
up to £19,800
Job location: Chessington, UK
Job sector: attractions
Job description:
We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

Guests visit Chessington World of Adventures for Britain’s wildest day out and the animals they encounter all add to the atmosphere of excitement and discovery. From Tigers to Gorillas and Military Macaws to Marmosets, our Zoo and SEA LIFE Centre boast a huge array of wildlife. Every section is designed to help our Adventurers get up even closer and more personal with the cheeky, the mischievous and the exotic – and in this key role, you’ll be right there at the heart of it, making sure that everything runs smoothly. Supporting the Assistant Zoo Operations Managers in the safe & efficient delivery of the Zoo operation, focusing on animal welfare & husbandry and of course, Adventurer experience!

Heading up our Wild Connection team, this position will be at the forefront of how we present our animals to our guests. But it’s not just about running the various displays meet and greets and wowing our adventurers with amazing facts, we also want you to bring your own ideas for new shows, new animals and new ways we could interact. One of your key objectives will be to lead, motivate and develop the Wild Connections team, ensuring all delivery is of an excellent standard of Safety, Guests Service, Education and Animal Welfare. You will assist and support the Assistant Zoo Operations Managers and other Zoo Supervisors in animal husbandry and staff management. Finally you will develop and implement the most current animal training techniques and procedures with the team and stock.

We are looking for the following skills and experience;
* Dynamic people leader with drive and passion for focus and development
* Solid background of Health & Safety knowledge and crucial Zoo Legislation
* Organised and flexible with the business needs
* Able to stay focused and in control under pressure
* Actively evolve with change and business requirements and keep up to date within your field
* Minimum 5 years of animal husbandry experience working with a variety of animals, flight experience is advantageous.
* Qualification in animal management or have relevant experience.
* Experience in training and can show a full understanding of operant conditioning.

This role is full time, permanent, averaging 40 hours per week and will include weekends and bank holidays.

Alongside a competitive annual up to £19,800 and 28 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
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Alliance Leisure
Alliance Leisure