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Attractions jobs with Madame Tussauds

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Competitive
Job sector: attractions
Job description:
We are Madame Tussauds Las Vegas and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Las Vegas!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Guest Experience Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Guest Experience Manager will be the first point of contact for all guest issues. The will help to lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
* Takes an active role in devising and implementing Customer Service strategy
* Facilitates and supports the delivery of the team briefings
* Conducting interviews to select the highest quality new team members
* Develops a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork
* Celebrates successes of staff
* Covers all aspects of both commercial and guest experience operations
* Constantly motivating and giving feedback to all front line staff on their standards of Guest Service
* Acts as a mentor and coaches on areas for development
* Manages team, sets objectives, probationary reviews, appraisals and training
* Ensures all register errors are kept to a minimum and investigating any discrepancies that occur
* Schedule assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guests
* Coaches and motivates staff throughout the attraction to maximise sales opportunities and ensure secondary spend targets are achieved
* Supports the Operations Management Team creating a generic “profile” of an ideal employee to assist in recruiting team members
* Leads by example and is the perfect role model for all customer-facing team to follow
* Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity
* Actively encourages and supports new and innovative ideas from all team members on how to improve the business
* Ensures staff responds positively to change, understand the way forward, and are able to look at all aspects of their areas of resonsibility through the eyes of our Customers
* Pushes responsibility as close to the customer as possible at every opportunity by encouraging front line staff to take responsibility for any situations they are faced with and to constantly use their own initiative

About You
* Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
* High School Diploma or GED required. College degree preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: attractions
Job description:
Take a starring role with A-listers at Madame Tussauds NY!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds (CITY)!

About The Role
Ever wanted to hang with the A-lister? How about work and play with them? Come experience the glittering world of fame at the world’s best-known wax attraction. Want to make the stars shine brighter, look sharper and create all the glamour! A Studio Artist is creative and artistic and helps maintain the core of the business – the wax figures. The primary responsibilities will include cleanliness, colouring/hairstyle, wardrobe, and proper props placements for the figures. You will deliver quality maintenance on figures to support our commitment to wow our guests on a daily basis.

Responsibilities:
* Maintaining the Wax Figures to a high quality including costume, hair and colour.
* Support the Studios Manager by updating them on necessary replenishment of both material and stock.
* Ensure all front of house displays are well maintained and effective making suggestions on improvements
* Maintain quality standards for hair, wardrobe and colouring department.
* Maintain the show areas to a high standard to ensure the quality of the customer experience and safe working environment for all staff and service contractors.
* Install wax figures as required, ensuring figure positioning, lighting and styling meet the approved figure brief.
* Attend on-site wax figure PR events as required; ensure figures are prepared correctly and on time.
* Transport wax figures to agreed locations as required for offsite PR events or market research. Ensure figures displayed off-site are done so according to Madame Tussaud brand values and quality standards.
* Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity
* Responsibility to ensure compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum of 2 years of experience in one of the following fields: oil painting, costume repair and design, plaster, hair styling or wig repair.
* Experience in painting and maintaining wax heads ideally, or experience in relevant industry such as film special effects make-up, theatre or fine art.
* Requires specialist painting experience in a variety of materials.
* Experience in hair styling and/or hair insertion.
* A natural team leader with a confident, assertive but approachable personality.
* Ability to utilize standard software applications to include MS Office suite.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Highly organized, flexible, and willing to complete tasks within deadlines
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.

Education:
* Equivalent combination of experience and education.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment!

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: attractions
Job description:
Take a starring role with A-listers at Madame Tussauds Hollywood!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Hollywood!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
* Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.
* Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Monitors standards of service and guest response to overall product, through observations and guest comments.
* Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
* Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
* Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
* High school or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
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