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Attractions jobs with Sea Life

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Competitive
Job location:
Job sector: attractions
Job description:
SEA LIFE at Mall of America. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE at Mall of America!

About The Role
Create and deliver the strategies for delivering visitor volume and revenue for our dynamic and fast growing global company. As the Trade Sales Coordinator, you will be right in the heart of the magic by building partnerships and networking with local trade partners, corporate partners, tour and travel operators and other pertinent stakeholders.

Responsibilities:
* Heavy telephone contact with internal and external contacts.
* Implementing strong trade, schools, groups and network marketing strategies
* Delivering budgeted visitor numbers, revenue, and sales as well as creating strong network relationships and partnerships for the attraction.
* Deliver visitor volume and revenue with a specific focus on midweek volume to drive revenue targets and spends per head (SPH) in line with the overall attraction strategy.
* Communicate with current local trade partners and corporate partners to drive sales through advanced ticket purchase, credit accounts, Referral Card scheme or promotional discounts.
* Keeps Marketing Manager and Trade Sales Manager informed of progress toward established sales and revenue goals and of the progress in closing identified prospects.
* Work closely with the Operations and Commercial teams to promote teamwork and exceed secondary spend targets across the business.
* Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You

* Minimum of 2 years of sales and marketing experience.
* The ability to network and influence across the leisure, tourism and business sectors.
* A passionate and driven sales and marketing professional able to influence across all levels.
* Powerful presentation skills and the confidence to represent the business at senior level both internally and externally.
* A natural team leader with a confident, assertive but approachable personality.
* Strong computer skills. Ability to utilize standard software applications to include MS Office suite.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Highly organized, flexible, and willing to complete tasks within deadlines
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.

Education:
Bachelor's degree in Marketing; equivalent combination of experience and education.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: attractions
Only 3 days left to apply!
Job description:
We are SEA LIFE Charlotte-Concord and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Charlotte-Concord!

About The Role
We are now looking for a General Manager with key focus on the strategic and operation leadership of our dynamic attraction. You will be responsible for delivering and continuous development of financial, brand and quality, and customer targets as set out in the overall company vision and strategy. You will also need to lead and develop your team and establish yourself quickly with a high-profile role in local commerce and tourism bodies and the local community for the benefit of the business.
Responsibilities:
* Proposes business plan, CAPEX and budget strategies for the attraction.
* Implements relevant health and safety legislations and requirements for the attraction.
* Runs the day to day operation of the attraction to ensure the highest operational standards and product excellence.
* Ensures strong and co-ordinated delivery of attraction marketing strategies by working with the marketing teams.
* Implements consistent operation of all financial controls achieving minimum standards set by internal audit.
* Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.
* Lead daily team briefings and demonstrate the group values at every opportunity.
* Reviews and approves preparation of accounting analysis for all capital expenditures.
* Controls costs to ensure margin consistency.
* Reduces total costs as a percentage of turn over to ensure enhanced margin performance.
* Reviews analyses of activities, costs, operations and forecast dates.
* Leads the budget planning process.
* Responsible for the day-to-day activities of the attraction.
* Responsible for the delivery of KPI’s and mystery shop reports that meet and or exceed budget.
* Demonstrates a passion for excellent guest service and lead the whole of the team towards the same goal.
* Acts as the spokesperson for the attraction for significant PR events.
* Leads the delivery of the team briefings.
* Demonstrates excellent commercial awareness and strong P & L knowledge and use this to establish clear and consistent targets
* Contributes towards the marketing strategy and the brand product development particularly promotions and guest numbers to balance the commercial aspirations with the need to deliver improved guest service
* Motivates and coaches staff throughout the attraction to maximise sales opportunities and ensure secondary spend targets are met.
* Works with marketing team to implement brand delivery actions throughout attraction.
* Represents the attraction within monthly marketing reviews.
* Ambassador Attraction and become an active participant within local and regional tourism forums building partnerships and beneficial opportunities.
* Host attraction visits with, Divisional Director, Regional General Manager and members of Merlin’s Executive as appropriate.
* To lead/direct management team by agreeing innovative ways to continually keep the vision fresh and motivating which will then be cascaded to the entire attraction.
* Develops direct reports
* Ensures all employees are included in the Merlin PDP scheme and set reviews are conducted in a timely and responsible manner.
* Creates a culture of trust and empowerment.
* Works closely with the HR Manager to develop and implement HR strategies.
* Leads by example and is the perfect role model for all customer-facing staff to follow.
* Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
* Actively encourages and supports new and innovative ideas from all team members on how to improve the business.
* Through our vision and values, support and direct managers to meet the objectives set and in doing so these objectives must be cascaded down to the teams.

About You
* Minimum 1 year of operations/general management experience within a visitor attraction, theme park, museum, hotel, theater or entertainment capacity.
* Knowledge of financial reporting, budgets, and forecasting.
* Knowledge of marketing, health and safety, and HR preferred.
* Engaging personality. Ability to think strategically and solutions and improvement focused.
* Strong computer skills. Ability to utilize standard software applications to include MS Office suite and advance excel skills a plus.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.
* Must be flexible to work shifts outside normal business hours, may include some weekends, and holidays.

Education:
* Bachelor's degree in business, economics, finance, or related field.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
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