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featured job
Circa £23,000 per annum
Job sector: tourism
Job description:


English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.

The iconic Stonehenge is a workplace like no other. Welcoming over 1 million people a year from all parts of the world requires a strong team and we now have a vacancy within our Operations Management team.

Due to an internal secondment an exciting opportunity has arisen to join us as one of two Site Managers for 7 months with the potential for an extension.

You will assist the Operations Manager in ensuring the delivery of an exemplary visitor experience at Stonehenge.

You will ensure that all commercial targets are met and manage and motivate a large team of Operations Supervisors and Historic Property Stewards.

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently.

You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.

By joining us you'll enjoy the rewards of a great team environment and an inspiring location, helping to make our site a wonderful place to visit and work.

You'll also be joining our charity which through our 400 historic monuments, buildings, and sites, brings the story of England to life for over 10 million visitors each year.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

Please follow the 'Apply Now' link below for a full job description and to complete the application process.
Competitive
Job sector: tourism
Job description:
(Consumer based)

Welcome to Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Merlin Entertainments Midway North America Attractions in New York, NY!

About The Role
The successful candidate will be at the center of the magic and act as a center of excellence for market and customer intelligence and will deliver compelling insights that drive the Midway North America marketing strategy and product development. The Customer Insights Manager will shape the future of our customer initiatives.

Please Note: preferred experience is consumer based analytics

- Collect data on customers, competitors and market place, and consolidate information into actionable insights, reports and presentations
- Understand business objectives and insight needs, collect and interpret complex data, formulate reports and deliver actionable recommendations
- Design, implement and analyze custom research studies to discover prospective customers’ preferences
- Compile and analyze internal and external statistical data using modern and traditional analytics methods
- Catalogue findings to databases
- Provide competitive analysis on various companies’ market offerings, identify market and industry trends, pricing/business models, sales and methods of operation
- Act as the voice of the customer across all touch points in the division
- Perform valid and reliable SWOT analysis
- Present insights summaries, detailed findings and actionable recommendations to internal stakeholders, including leadership / execute team members.
- Recommend new technologies so as to ensure the advancement of technology architecture and data within organization Market Intelligence needs

Qualifications and Experience:
- Bachelor’s degree in Business, Finance, Statistics (or related major)
- Minimum of 4 years of experience in data-intensive marketing, business, or financial analytics role
- Outstanding statistical and data mining skills
- Well-developed SQL skills
- Proficient with data visualization Tableau
- Extreme excel proficiency
- Demonstrated business analysis skills, including sales tracking, campaign tracking and analysis and consumer research
- Experience working with standard business intelligence tools (i.e. Google Analytics)
- Exceptional verbal and written communication skill, and ability to tell stories with data
- Proven ability to operate in a fluid, fast-paced environment
- Strong communication skills and ability to explain complex analytics in business terms
- Strong problem-solving abilities and critical thinking
- General Marketing knowledge
- Keen attention to detail
- Bonus points for retail / travel / entertainment industry experience

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: tourism
Job description:
We are SEA LIFE Charlotte-Concord and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Charlotte-Concord!

About The Role
We are now looking for a General Manager with key focus on the strategic and operation leadership of our dynamic attraction. You will be responsible for delivering and continuous development of financial, brand and quality, and customer targets as set out in the overall company vision and strategy. You will also need to lead and develop your team and establish yourself quickly with a high-profile role in local commerce and tourism bodies and the local community for the benefit of the business.

Responsibilities:
- Proposes business plan, CAPEX and budget strategies for the attraction.
- Implements relevant health and safety legislations and requirements for the attraction.
- Runs the day to day operation of the attraction to ensure the highest operational standards and product excellence.
- Ensures strong and co-ordinated delivery of attraction marketing strategies by working with the marketing teams.
- Implements consistent operation of all financial controls achieving minimum standards set by internal audit.
- Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.
- Lead daily team briefings and demonstrate the group values at every opportunity.
- Reviews and approves preparation of accounting analysis for all capital expenditures.
- Controls costs to ensure margin consistency.
- Reduces total costs as a percentage of turn over to ensure enhanced margin performance.
- Reviews analyses of activities, costs, operations and forecast dates.
- Leads the budget planning process.
- Responsible for the day-to-day activities of the attraction.
- Responsible for the delivery of KPI’s and mystery shop reports that meet and or exceed budget.
- Demonstrates a passion for excellent guest service and lead the whole of the team towards the same goal.
- Acts as the spokesperson for the attraction for significant PR events.
- Leads the delivery of the team briefings.
- Demonstrates excellent commercial awareness and strong P & L knowledge and use this to establish clear and consistent targets
- Contributes towards the marketing strategy and the brand product development particularly promotions and guest numbers to balance the commercial aspirations with the need to deliver improved guest service
- Motivates and coaches staff throughout the attraction to maximise sales opportunities and ensure secondary spend targets are met.
- Works with marketing team to implement brand delivery actions throughout attraction.
- Represents the attraction within monthly marketing reviews.
- Ambassador Attraction and become an active participant within local and regional tourism forums building partnerships and beneficial opportunities.
- Host attraction visits with, Divisional Director, Regional General Manager and members of Merlin’s Executive as appropriate.
- To lead/direct management team by agreeing innovative ways to continually keep the vision fresh and motivating which will then be cascaded to the entire attraction.
- Develops direct reports
- Ensures all employees are included in the Merlin PDP scheme and set reviews are conducted in a timely and responsible manner.
- Creates a culture of trust and empowerment.
- - Works closely with the HR Manager to develop and implement HR strategies.
- Leads by example and is the perfect role model for all customer-facing staff to follow.
- Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
- Actively encourages and supports new and innovative ideas from all team members on how to improve the business.
- Through our vision and values, support and direct managers to meet the objectives set and in doing so these objectives must be cascaded down to the teams.

About You
- Minimum 1 year of operations/general management experience within a visitor attraction, theme park, museum, hotel, theater or entertainment capacity.
- Knowledge of financial reporting, budgets, and forecasting.
- Knowledge of marketing, health and safety, and HR preferred.
- Engaging personality. Ability to think strategically and solutions and improvement focused.
- Strong computer skills. Ability to utilize standard software applications to include MS Office suite and advance excel skills a plus.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Possess strong communication skills (both verbal and written).
- Desire to work in fast-paced environments.
- Must be flexible to work shifts outside normal business hours, may include some weekends, and holidays.

Education:
Bachelor's degree in business, economics, finance, or related field.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: tourism
Job description:
Take a starring role with A-listers at Madame Tussauds Washington D.C.!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds Washington D.C.!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager lead the Operational and Commercial Teams in their goal of delivering unique, memorable, and rewarding experiences to all our guests.

Responsibilities:
- Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front-line Team Member, Trainer, Team Lead, as needed.
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Monitors standards of service and guest response to overall product, through observations and guest comments.
- Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
- Recommends short and long-term changes through feedback, daily reports and proposals.
- Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
- Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
- Responsibility to ensure compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
- Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High school or GED required. College degree preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: tourism
Job description:
Take a starring role with A-listers at Madame Tussauds San Francisco!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds San Francisco!

About The Role
The Technician is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. Working with the Technical team, you will be responsible for maintaining all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
- Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
- Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
- Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
- Perform other duties as assigned.

About You
You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

- Minimum of 2 years of service industry experience in a technical/themed environment. Specific experience to include: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Desire to work in fast-paced environments.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
2+ years of technical college. College degree preferred.

Other:
- While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.
- The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
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