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Woburn Safari Park is recruiting with Leisure Opportunities
star job
Competitive
Job sector: tourism
Only 1 day left to apply!
Job description:
Woburn Safari Park is home to some of the world’s most magnificent and endangered animals. The park consists of a Foot Safari, Road Safari, Retail, Catering, VIP Experiences and Woburn Go Ape and is enjoyed by over 500,000 visitors per year looking for a fun day out. It is also home to The Safari Lodge, a unique events venue.

We have created a brand new role of Visitor Experience & Site Support Manager to develop, lead and manage the delivery of an outstanding visitor journey that will enhance the reputation of Woburn Safari Park as a leader in its field.

We are looking for a proactive and outgoing senior manager, who can improve the parks operations and service levels to ensure that our visitors have the best possible experience.

Using your excellent organisation and communication skills; you will line manage the admissions team and be the primary management contact for visitors throughout their time with us and beyond, responding to queries and supporting team members across departments, bringing excellent service to the fore.

You will be able to demonstrate significant experience within in a face to face communications role that is customer service centric. Proven people management experience, excellent interpersonal and influencing skills and the ability to bring visitor comments to a successful resolution are essential. You may also hold a recognised customer service qualification or a SIA certificate. You may also have relevant experience obtained from a wider background.

A full clean driving licence is required.

Due to the seasonal nature of this role, a flexible approach to working hours would be beneficial. The role is full time and ideally working 6 days out of 7 March to August, and 4 days out of 7 September to February, including weekends and bank Holidays.

Closing date: 24th November 2017
Proposed interview date: 30th November 2017.
Crealy Great Adventure Park and Resort is recruiting with Leisure Opportunities
star job
Up to £30,000 pa
Job sector: tourism
Job description:
An exciting opportunity as an Experienced Head Animal Keeper has become available at Crealy Adventure Park and Resort.

This role offers a competitive salary, inclusion in the company’s bonus and pension schemes and the opportunity to further your career within the animal and zoological world.

About us:
Crealy Great Adventure Park and Resort is the Southwest’s largest family theme park attraction and is home to over 60 rides and attractions, live shows and a zoo. Set in over 100 acres of countryside the multi-award winning business also consists of a large luxury lodge and camping park that includes uniquely themed accommodation with a variety of entertainment, sports and leisure facilities.

About the role:
You will be responsible for overseeing the day to day running of the resort’s animal business.

Adopting a ‘hands-on’ operational approach you will lead, support and assist the animal keeping team; ensuring best practice, and compliance with Health and Safety regulations.

You will have a consistent and continuous performance to improve the overall animal management standards as well as delivering the best possible guest experience in line with our ‘Customer Promise’.

You will also have a very active role in future development of the animal department during this new and exciting period.

About you:
As well as being responsible for your department, you will also be a key member of the resort’s Senior Management Team.

You will need to be hard working, physically fit, enthusiastic and reliable.

You will need to be organised, have a good level of understanding of animal behaviour, possess strong communication and computer skills as well as be efficient with time management.

You will have a minimum of 5 years zoo keeping/animal welfare experience, plus proven people management skills. You will also have relevant industry qualifications.

In return, we offer a competitive salary, inclusion in the company’s bonus and pension schemes and the opportunity to further your career within the animal and zoological world.

This role is full-time and permanent position. Working 5 days out of 7 which will include some weekends and bank holidays.

On-site accommodation can be available with this post, if required.

Salary and benefits pack disclosed after application.
Warwickshire County Council is recruiting with Leisure Opportunities
star job
£27,668 - £30,153 pa
Job sector: tourism
Job description:
About Us
The Country Parks Service operates a portfolio of 5 Country Parks and 3 Greenways across Warwickshire serving in excess of 900,000 visitors a year.

We’re looking for an enthusiastic and commercially aware individual to join our team, and lead the Ranger Service in the north.

As a member of the Country Parks management team, the Senior Ranger will support the development and delivery of the Country Parks business & management plans and the Council’s vision, values and strategic objectives.

You will be directly responsible for the Ranger Service and the day to day operational management and development of the parks in the north of the county to ensure the sites are high-quality destinations. The north Ranger team comprises 5 full time and 2 part time rangers plus seasonal staff, volunteers and contractors.

The north Parks comprise;
Kingsbury Water Park is the service hub for Warwickshire’s Country Parks and is one of the top visitor attractions in the West Midlands with a wide range of visitor activities, a diverse Fishery and is renowned for its birdlife. The Park lies on the River Tame and is bordered on the western edge by the Birmingham and Fazeley Canal. The Park comprises 620 acres including meadow, woodland and lakes attracting over 350,00 visitors each year.

Hartshill Hayes Country Park, covering 137 acres of ancient woodland and open hilltop has magnificent views across the Anker Valley. It’s a steep hilly woodland Park and is open every day of the year, except Christmas Day.

Pooley Country Park is 154 acres, one-third of which is a designated Site of Special Scientific Interest, contains several pools caused by mining subsidence and has woodland habitats. Situated on the Coventry canal, the Park and is open every day of the year, except Christmas Day.

The Role
- Ensure the Parks are maintained to a high standard to meet customer expectations, generating repeat visits. You will be expected to develop and maintain positive relations with all partners, and neighbours associated with the sites including business concessions, community enterprises, Friends Groups, and parish councils.
- Working within a team, and in all-weathers, you’ll be promoting and assisting visitors’ enjoyment of the countryside.
- To devise and deliver work programmes through the ranger team, volunteers and partners. Travelling around the Parks, and the county as required, you’ll take the lead in supervising & developing the team of rangers ensuring service objectives and individual appraisal targets are met.
- Responsible for ensuring health and safety of the public, staff, volunteers and contractors across the north sites.
- To contribute ideas towards events; deliver and provide information on activities.
- Oversee the review and implementation of management plans for the northern sites.

Skills, Knowledge & Experience
You will be qualified to degree level in countryside or recreation management; possess an applied knowledge of conservation, recreation and countryside issues and have well developed practical countryside skills. As you’ll be managing a variety of relationships it’s important you have strong communication skills.

To be able to demonstrate significant experience of managing staff, volunteers and contractors in a countryside or outdoor leisure environment.

To have a sound understanding of current health & safety legislation and implementing and writing risk assessments.

Understanding and knowledge of local government priorities and practices.

Ability to develop and monitor multifaceted management plans.

To communicate effectively across all levels and to be diplomatic, politically and commercially aware, but also results driven.

Competent with IT systems including Microsoft office including email, excel and word and social media.

It’s essential that you are willing and able to work occasional week-ends and Bank Holidays. You will have good leadership skills and the ability to build consensus and work collaboratively. Strong problem-solving skills and the ability to work under pressure are also required.

Additional Information
You will be based at Kingsbury Water Park, Sutton Coldfield.
There is a requirement to be on-call for alarms and out of hours incidents for which a call out fee is paid.
A relocation package is offered.
featured job
Up to £30,000 pa
Job sector: tourism
Job description:
A unique opportunity has become available to become a Retail Operations Manager at the southwest's largest family theme park attraction, Crealy Adventure Park and Resort.

This exciting and challenging opportunity invites you to become a contributing member of the park's senior management team.

About us:
Crealy Great Adventure Park and Resort is the southwest’s largest family theme park attraction and is home to over 60 rides and attractions, live shows and a zoo. Set in over 100 acres of countryside, the multi-award winning business also consists of a large luxury lodge and camping park that includes uniquely themed accommodation with a variety of entertainment, sports and leisure facilities.

About The Role: We are now looking for an experienced Retail Operations Manager with a proven record to join our Senior Management Team.

The Retail Operations Manager will be responsible for the entire day-to-day smooth and profitable operation of all retail areas across the resort. Through diligent work and optimal fun, you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
* Manage the day-to-day operation of the Resorts entire retail areas, ensuring efficiency, safety and world-class service.
* Recruit, train, manage and inspire a team of up to 15 people.
* Meet secondary spend, Key Performance Indicators (KPI), and mystery shop visit targets.
* Assist with the implementation of any cost control measures in all retail spend areas, to ensure the maximisation of profit at all times.
* Create a display and merchandising plan that maintains the highest of standards, product mix to showcase products through excellent visual merchandising.
* Ensure the merchandising and display stock levels and replenishment is carried out consistently.
* Accountable for all aspects of stock control.
* Oversee the timing of the stock orders to maximize key trading periods factoring in the lead times.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the company’s values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the company’s health and safety guidelines and policy.
* All other duties as assigned.

About you:
It goes without saying that the right candidate will be smart, confident and approachable, they will also be knowledgeable, fun, loving and genuine.

As well as strong organisational skills, you will need to be flexible and exhibit the ability to multi-task.

You will be an exceptional communicator and will have strong relationships with both internal team members as well as external contacts such as suppliers.

You will be expected to role model leadership behaviours and lead by example at all times and to work by company standards and guidelines.

A positive commitment to development themselves is essential;
* Minimum of 3 years of retail management experience required preferably in the leisure industry either at a substantial visitor attraction, theme park or large holiday park environment.
* Knowledge of basic computer skills including Microsoft Office - Excel, Outlook, and Word.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* You will need to be organised and be used to planning ahead.
* Desire to work in fast-paced, high-pressure environment.
* Commercially astute with an entrepreneurial flair.
* Have a keen eye for detail.
* A natural leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Other Job Requirements:
* Must be willing to work flexible hours, including evenings and weekends to support park operations.
* May require some domestic travel
* Must have a valid driver’s licence

On-site accommodation can be available with this post if required.

Salary and benefits pack disclosed after application.
Competitive
Job sector: tourism
Job description:
We are SEA LIFE Charlotte-Concord and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Charlotte-Concord!

About The Role
We are now looking for a General Manager with key focus on the strategic and operation leadership of our dynamic attraction. You will be responsible for delivering and continuous development of financial, brand and quality, and customer targets as set out in the overall company vision and strategy. You will also need to lead and develop your team and establish yourself quickly with a high-profile role in local commerce and tourism bodies and the local community for the benefit of the business.
Responsibilities:
* Proposes business plan, CAPEX and budget strategies for the attraction.
* Implements relevant health and safety legislations and requirements for the attraction.
* Runs the day to day operation of the attraction to ensure the highest operational standards and product excellence.
* Ensures strong and co-ordinated delivery of attraction marketing strategies by working with the marketing teams.
* Implements consistent operation of all financial controls achieving minimum standards set by internal audit.
* Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.
* Lead daily team briefings and demonstrate the group values at every opportunity.
* Reviews and approves preparation of accounting analysis for all capital expenditures.
* Controls costs to ensure margin consistency.
* Reduces total costs as a percentage of turn over to ensure enhanced margin performance.
* Reviews analyses of activities, costs, operations and forecast dates.
* Leads the budget planning process.
* Responsible for the day-to-day activities of the attraction.
* Responsible for the delivery of KPI’s and mystery shop reports that meet and or exceed budget.
* Demonstrates a passion for excellent guest service and lead the whole of the team towards the same goal.
* Acts as the spokesperson for the attraction for significant PR events.
* Leads the delivery of the team briefings.
* Demonstrates excellent commercial awareness and strong P & L knowledge and use this to establish clear and consistent targets
* Contributes towards the marketing strategy and the brand product development particularly promotions and guest numbers to balance the commercial aspirations with the need to deliver improved guest service
* Motivates and coaches staff throughout the attraction to maximise sales opportunities and ensure secondary spend targets are met.
* Works with marketing team to implement brand delivery actions throughout attraction.
* Represents the attraction within monthly marketing reviews.
* Ambassador Attraction and become an active participant within local and regional tourism forums building partnerships and beneficial opportunities.
* Host attraction visits with, Divisional Director, Regional General Manager and members of Merlin’s Executive as appropriate.
* To lead/direct management team by agreeing innovative ways to continually keep the vision fresh and motivating which will then be cascaded to the entire attraction.
* Develops direct reports
* Ensures all employees are included in the Merlin PDP scheme and set reviews are conducted in a timely and responsible manner.
* Creates a culture of trust and empowerment.
* Works closely with the HR Manager to develop and implement HR strategies.
* Leads by example and is the perfect role model for all customer-facing staff to follow.
* Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
* Actively encourages and supports new and innovative ideas from all team members on how to improve the business.
* Through our vision and values, support and direct managers to meet the objectives set and in doing so these objectives must be cascaded down to the teams.

About You
* Minimum 1 year of operations/general management experience within a visitor attraction, theme park, museum, hotel, theater or entertainment capacity.
* Knowledge of financial reporting, budgets, and forecasting.
* Knowledge of marketing, health and safety, and HR preferred.
* Engaging personality. Ability to think strategically and solutions and improvement focused.
* Strong computer skills. Ability to utilize standard software applications to include MS Office suite and advance excel skills a plus.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.
* Must be flexible to work shifts outside normal business hours, may include some weekends, and holidays.

Education:
* Bachelor's degree in business, economics, finance, or related field.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: tourism
Job description:
SEA LIFE at Mall of America. Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE at Mall of America!

About The Role
Create and deliver the strategies for delivering visitor volume and revenue for our dynamic and fast growing global company. As the Trade Sales Coordinator, you will be right in the heart of the magic by building partnerships and networking with local trade partners, corporate partners, tour and travel operators and other pertinent stakeholders.

Responsibilities:
* Heavy telephone contact with internal and external contacts.
* Implementing strong trade, schools, groups and network marketing strategies
* Delivering budgeted visitor numbers, revenue, and sales as well as creating strong network relationships and partnerships for the attraction.
* Deliver visitor volume and revenue with a specific focus on midweek volume to drive revenue targets and spends per head (SPH) in line with the overall attraction strategy.
* Communicate with current local trade partners and corporate partners to drive sales through advanced ticket purchase, credit accounts, Referral Card scheme or promotional discounts.
* Keeps Marketing Manager and Trade Sales Manager informed of progress toward established sales and revenue goals and of the progress in closing identified prospects.
* Work closely with the Operations and Commercial teams to promote teamwork and exceed secondary spend targets across the business.
* Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum of 2 years of sales and marketing experience.
* The ability to network and influence across the leisure, tourism and business sectors.
* A passionate and driven sales and marketing professional able to influence across all levels.
* Powerful presentation skills and the confidence to represent the business at senior level both internally and externally.
* A natural team leader with a confident, assertive but approachable personality.
* Strong computer skills. Ability to utilize standard software applications to include MS Office suite.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Highly organized, flexible, and willing to complete tasks within deadlines
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments.

Education:
Bachelor's degree in Marketing; equivalent combination of experience and education.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: tourism
Job description:
Key Objectives:
* Leading the Front Office team in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
* Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
* Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way.

Responsibilities:

1. Business Impact/ Results
- Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.)
- Continually review guest waiting times and guest satisfaction.
- Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
- Ensure all cleaning is executed accordingly and to the correct standard.
- Where appropriate, liaise with Revenue Manager to ensure all conference and trade billing is completed accurately and to a high standard.
- Monitoring of night staff performance.
- Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

2. Creativity
- Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
- Explore and feedback any other sales opportunities and revenue streams.
- Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

3. Communication
- Work closely with the Hotel Operations Manager in terms of striving to achieve the wider hotel objectives.
- Update the Hotel Operations Manager on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
- Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
- Establish a consistent way of communicating information to all staff in a 24 hour operation.

4. Decision Making and Autonomy
- Monitor and review operation of the department and implement changes to improve efficiency.

5. Applied Knowledge and Specialist Skills
- Effective communication skills.
- Lead by example while being a role model for the Merlin Way
- Impact and influencing skills

6. Managing Resources
- Effective management of budget.
- Effective use of department resources.
- Ensure there is adequate fire cover every night.
- Provide a balanced level of support and leadership to both the day and night teams in the hotel.
- Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
- Ensure team and department costs are kept within agreed budget.
- Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
- Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.

7. Complexity and Problem Solving
- Creative ideas for delivery of guest satisfaction and operational targets.
- Act as an incident controller to provide support and recovery to the Hotel.
- Coordination of all rescue and evacuation activities for the hotel.
- Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

8. Health and Safety
- You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it.

- You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Requirements:
* 3 – 5 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required. Proficiency with Opera is essential.
* Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.
* Bachelor’s degree in a related field or equivalent experience required.
Competitive
Job sector: tourism
Job description:
Merlin Entertainments. Serious About Fun!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Merlin Entertainments - Midway North America!

It takes a very diverse and richly talented team to keep the show on the road. Even behind-the-scenes, all our people are dedicated to our ultimate business goal: creating and sustaining a level of guest experience that keeps visitors totally immersed in the world around them. We call it being serious about fun.

About The Role
We are now looking for a proactive Profit Protection Manager to create and implement strategies for loss reduction and safeguarding of all our Midway North America attractions' profit. Your responsibilities will include conducting investigations, developing robust profit loss prevention procedures, and evaluating potential risks before implementing best practices.

Responsibilities:
* Actively identify areas of potential loss within the commercial environment, report findings of investigations, and providing meaningful fraud analysis to Admissions, Retail, and Café Managers.
* Promote a 'Zero Tolerance' profit protection culture throughout our business and attractions.
* Manage covert and specific Profit Protection CCTV equipment and establish a system of maintaining data for use in internal disciplinary process and criminal prosecutions.
* Develop an audit develop and maintain appropriate tracking methods and establish new methodology to analyze data and actively reduce loss across Midway North America.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy.

About You
* Minimum 5 years of experience in a customer-focused retail, leisure, or commercial industry in loss prevention experience including a visitor attraction, theme park, museum, hotel or theater environment.
* Strong computer skills. Ability to utilize standard software applications to include MS Office suite and advance excel skills a plus.
* Maintain the highest level of integrity and confidentiality.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Excellent management and interpersonal skills
* Possess strong communication skills (both verbal and written).
* Desire to work in fast-paced environments
* Must be willing to travel.
* Must be flexible to work shifts outside normal business hours, may include some weekends, and holidays to support investigations.

Education:
* Associate’s degree required. Bachelor's degree preferred; equivalent combination of experience and education.
* Wicklander Zulawski or Reid Advanced Interview Training Certification.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: tourism
Job description:
Come be a part of the A-Listers at Madame Tussauds New York!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds New York!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Head of Operations to join our Management Team. The Head of Operations (Operations Manager) is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Preferred: recent experience at an operations manager level within the entertainment, theme park, attraction, hotel, hospitality, or theatre industry

Responsibilities:
* Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
* Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate. .
* Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
* Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
* Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
* Application of sound business knowledge to carry out staff reviews, inductions, probationary sign off, appraisals and interviews.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Manages up to 5-6 direct reports; up to 145 team members. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
* Perform other duties as assigned.

About You
We are looking for a highly self–motivated strong leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical. This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.

* Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Proven ability to work on multiple projects simultaneously and multi task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
* High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
Competitive
Job sector: tourism
Job description:
Take a starring role with A-listers at Madame Tussauds Hollywood!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Hollywood!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
* Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.
* Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Monitors standards of service and guest response to overall product, through observations and guest comments.
* Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
* Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
* Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
* High school or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it.
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