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9 Tourism jobs

National Trust
£30,507 pa
Job location: Shrewsbury, United Kingdom
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Job description:
Permanent f/t (37.5 hrs pw)

Summary
We have an exciting opportunity for a Visitor Experience & Operations Manager to work as part of the senior leadership team across the North Shropshire portfolio. Working with your team you’ll lead the delivery and development of an outstanding visitor experience whilst identifying opportunities to drive the operation forward with a particular focus on retail and memberships.

If you’re commercially astute and have a great understanding of developing much loved visitor experiences and how to deliver these through inspiring others, then we would love to hear from you.

What it's like to work here
Welcoming over 500,000 visitors the North Shropshire portfolio has experienced significant growth over the last 5 years. The portfolio is made up of Attingham Park and Sunnycroft, two diverse properties with different challenges.

Attingham is a spectacular 18th century mansion and one of the National Trust’s most visited flagship property. Built for the first Lord Berwick in 1785, Attingham Hall and its beautiful parkland were owned by one family for more than 160 years.

Attingham’s saviours, the eighth Lord and Lady, began restoration work in the early twentieth century and this lives on through our conservation work today. The Attingham Re-Discovered project that aims to bring the mansion back to life and the restoration of the walled garden and pleasure grounds engages visitors in the work that we do and is a great way to involve our supporters in conservation work in action.

Sunnycroft is a small place with big stories. Set within 5 acres of land, it’s located on the outskirts of what was once Shropshire’s most prominent market town. Sunnycroft is now a rare survival of a suburban mini-estate as towns and villages merge and expand around the country’s diminishing green spaces. Since being gifted to the National Trust 20 years ago Sunnycroft has steadily increased its opening and offer. What you'll be doing
As the Visitor Experience & Operations Manager you’ll have management accountability of the visitor experience, visitor reception, membership and retail offer across this large and complex portfolio. At Sunnycroft you will be responsible for all aspects of running a successful operation. You’ll work with the senior management team setting the strategic direction and help to shape the next 10 years for the North Shropshire portfolio. Working with your team of 4 direct reports and their wider teams of staff and volunteers your focus will be on our visitor engagement and enjoyment, seeking commercial opportunities to maximise potential and growing and retaining our membership base.

You’ll ensure collaborative working across the portfolio. You’ll be the person that brings it all together and will be the point of contact in the General Managers absence. Liaising with all Heads of Departments, Senior Leadership team and regional advisors and consultants you’ll have an operational understanding of what is happening.

Through your inspirational leadership you’ll lead your teams and instil a culture of exceptional service, every time, for everyone. You’ll ensure that our diverse range of visitors are engaged through inspirational experiences and great story telling and want to return time after time. You’ll also look to create new opportunities that appeal to new visitors to increase our offer. Working with your team you’ll help our visitors understand the importance of their visit and how their contribution makes a difference by going back into our conservation and helping us local after our special places, for ever, for everyone.

We currently have a number of projects happening at Attingham including ‘Attingham Rediscovered’ and your input will be vital to these.

Working with the local community, businesses and our tourism links you’ll build relationships and help people understand the importance of the work we do and make sure the National Trust is locally loved and recognised as a key part of Shropshire life.

In this role you’ll be responsible for setting, monitoring and achieving stretching targets whilst operating tight budget control and putting conservation at the heart of everything you do. Care and conservation is central to the Trust, and you’ll build on opportunities to connect visitor experiences with conservation across our property and enhance our spirit of place. We believe ‘People make places and places make people’ so this is your opportunity to make a real difference.

Who we're looking for
As an experienced Visitor Operations Manager you’ll understand how to get the most out of your team to deliver great experiences for visitors and maximise commercial opportunities. You’ll be highly motivated and driven and are naturally able to inspire people to deliver exceptional customer service, to exceed targets and understand how this funds our cause. You’ll be;

• Inspiring and great with people
• An effective people manager with an understanding of how to develop and coach your team
• Customer aware and take pride on delivering excellent customer service
• Experienced in building relationships and influencing both internal and external stakeholders
• Creative and able to implement and embed new ideas
• Able to analyse data to inform decision making
• Customer service/ sales focused where you have worked towards delivering targets – customer satisfaction/ financial
• Organised and able to effectively prioritise changing workloads
• Working knowledge of relevant legislation (including disability, discrimination, equal opportunities, health and safety etc)

The package
Looking after you
• Health cash plan – from as little as £2.81 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership

Looking after your career
• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression
• Income protection due to illness

Unique to Us
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our retail and catering outlets
•Discount up to 35% off a National Trust holiday cottage booking

Closing Date: 23 August 2017

For more information and to apply please click APPLY NOW.
apply now
Forestry Commission
£29,401 - £32,486
Job location: Wendover, United Kingdom
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Job description:
This is an enviable opportunity to take the lead at a visitor attraction in a beautiful and unique setting.

At the Forestry Commission, we manage and care for England’s public forests. Wendover Woods in the Chilterns is home to one of our forest centres. Around 350,000 visitors every year enjoy a wide range of activities including tree top adventure, cycling and walking. We are about to begin a major £4.5 million capital investment project, spanning everything from a new cafe to improved play facilities. These developments create a significant opportunity to deliver an even bigger, better and more diverse recreation offer. You’ll be at the forefront at this exciting time.

As Wendover’s first ever dedicated Forest Centre Manager, you’ll build a team of Recreation Rangers and Visitor Services staff. Together, you will create a flagship forest centre that visitors consider to be the best around. Setting its direction, you’ll drive business growth by identifying all kinds of new opportunities to deliver more income from better services. You’ll make a positive impact supporting the delivery of the capital investment project. Ultimately, you’ll be at the heart of a visitor experience that is fun, safe and memorable.

To be equal to the challenge, you’ll need proven business management skills. We’ll expect you to have managed a successful facility, destination or attraction. There, you’ve led and managed a skilled team, and taken responsibility for the health and safety of staff, contractors, facilities and services. Dedicated to delivering quality services and achieving great value for money, you are an excellent communicator and an inclusive leader, with a passion for partnership and collaboration.

Closing date: 1 September 2017.
apply now
Legoland Discovery Centre
Competitive
Job location: Boston, MA, United States
Only 2 days left to apply!
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Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Boston!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Boston!

About The Role
The Technical Manager is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. With a team of technicians, you will be responsible for ensuring adequate cover is on site during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
* Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
* Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.
* Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.
* Effectively prioritize and execute tasks in a high-pressure, tight budget environment.
* Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.
Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

* Minimum of 3-5 years of service industry experience with 2-3 years of supervisory experience in a technical/themed environment. Specific areas to include: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it… on ‘apply now’.
apply now
Madame Tussauds
Competitive
Job location: San Francisco, CA, United States
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Job description:
Take a starring role with A-listers at Madame Tussauds San Francisco!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds San Francisco!

About The Role
The Technician is a vital role to Team Merlin to ensure that all the fun and magic is being delivered at optimal level. On a daily basis, the Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. Working with the Technical team, you will be responsible for maintaining all aspects of the attraction including the rides, cinema, equipment, and machinery.

Responsibilities:
* Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
* Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
* Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, food and beverage equipment, shipping and receiving as well as exhibit setup and takedown.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
You will be highly self-motivated with previous maintenance experience, ideally hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

* Minimum of 2 years of service industry experience in a technical/themed environment. Specific experience to include: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
2+ years of technical college. College degree preferred.

Other:
* While performing the duties of this job, the individual is regularly required to stand and walk for prolonged periods; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head and frequently above head; ability to smell.
* The individual is occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; hazardous waste; be exposed to a loud work environment.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
apply now
The Dungeons
Competitive
Job location: San Francisco, CA, United States
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Job description:
We are The San Francisco Dungeon and we are part of the magical Merlin Entertainments!

Being scared has never been more fun. Do you have the Magic in you to create memorable experiences? Do you wish to cast a spell of fright, laughter, and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at The San Francisco Dungeon!

About The Role
Ensure the day-to-day delivery of world-class guest service, by contributing to and overseeing the smooth and safe running of all areas inside the attraction. Maintain exceptionally high theatrical performance standards within the department, through show and costume quality monitoring, confirming that the Performance Team delivers and exceeds Merlin’s standards of service. Assist the trainers through training and close performance work in areas such as * character development, physical and vocal performance, improvisation and Guest interaction while supporting the Performance Manager in maintaining a unique and memorable ‘guest experience’. Support the Operations Team by acting as a Duty Manager as needed.

* Lead the Performance Team in its goal of delivering unique, memorable and rewarding experiences to all our guests.
* Work closely with the Performance Manager to support and enhance the unique ‘guest experience’ including improvement on KPI scores and helping with new and seasonal show creation and implementation.
* Plan and run the daily routines of the Performance Team through the creation of ROTAs.
* Maintain the high levels of theatrical performance within the Dungeon, through continuous monitoring and evaluation of the team.
* Ensure the highest possible standards of guest service, presentation, technical operation and health and safety in all operational areas of the San Francisco Dungeon.
* Engage with the Performance Team on a daily basis, proactively and effectively, dealing with any problems, arising issues and other matters that are of relevance to the department while promoting honesty, integrity and professionalism.
* Help ensure the efficient operational running of the Performance Department through required administrative duties.
* Maintain confidentiality at all times with the Cluster Management Team.

Responsibilities:
* Assumes position of Duty Manager in rotation with Management Team; may also assume position of Trainer and Cash Controller as needed.
* Trained to cover all operational aspects and roles of the attraction.
* Direct and advise actors on presentations and the delivery in accordance with the vision of the Performance Manager.
* Develop new training workshops to be implemented in training sessions, and assist in the delivery of regular workshops for actors in areas such as character development, physical and vocal performance, improvisation, interaction, scripting and devising/sharing of new ideas, themes and issues.
* Assist in the recruitment and selection of performers within the attraction, helping co-ordinate actor auditions on a regular basis.
* Assist in the control of weekly payroll for staff within the Performance Department.
* Monitor and assist the Displays department with make-up supply levels, decorating for new shows, handle and care for props & costumes, and communicate when an issue or event disrupts the business.
* Monitors the standards of performance, key performance indicators, and guest response to overall product, through observations and guest comments.
* Communicates effectively with all team members on new procedures, policies and information.
* Facilitates the delivery of daily team briefings, as well as scheduled departmental meetings.
* Actively encourages and supports new and innovative ideas from all Team Members on how to improve the business.
* Ensures communication within the entire Operations and Performance Management Team is flowing freely at all times; allowing appropriate feedback to makes it way to all departments and Managers; including GM, Human Resources, Displays, Sales & Marketing, etc.
* Actively serves as a knowledgeable ambassador of Merlin’s core values and constantly encourages the Team to live and breathe the Merlin Way.

About You
Required
* Experience in management and/or trainer lead role
* Excellent communication and motivational skills
* Experience of maintaining flexibility and the highest level of service in high-pressure situations
* Great organization skills and ability to multi-task, detail-oriented and self-starter
* Ability to work with people from all levels of discipline, of varying ages, personalities and backgrounds
* Extensive knowledge of Microsoft Excel, Outlook and Word

Preferred
* Minimum 1 years supervisory/management experience in the entertainment industry; including a visitor attraction, theme park, museum, or theater environment
* Experience in the development of individuals and teams

About The Benefits
* Medical, Dental, Vision
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
The San Francisco Dungeon is an experience that will inform and entertain, is scary but fun, that sees the funny side of horror and is grippingly captivating. Humor sets Dungeons apart with this actor-led live shows as it trawls through history and brings every visitor face-to-face with the chilling truth of our past.

Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
apply now
360 Play
Job location: Farnborough, United Kingdom
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quick apply
Job description:
TIME TO LAUNCH A NEW CAREER IN 2017. Want to work in Leisure? But with good working hours, regular weekends off, if this sounds good to you then “COME JOIN THE FUN !!!!!!”

360 Play is one of the leading names in family entertainment centres and we are looking for multi talented leisure professionals with a passion for our industry to join our dynamic team. From our launch in 2009 we have received hundreds of thousands of guests every year, showing great solid growth. The company strives to always exceed customer expectations and wow the users to keep them coming back.

We currently have sites in Milton Keynes, Stevenage, Leicester, Basildon and Redditch, with a new store opening in Farnborough October 2017

Now is a fantastic time to join a growing company.

We are currently recruiting for a Rides and Attractions team leader at 360 Play Farnborough.

You must be a real people person with infectious energy.

As a team leader you will be the primary support to the general manager and will offer support for the day to day supervision of operations whilst being a real visual presence around the centre. You will be responsible for maintaining standards and you’ll have a real passion for providing an unforgettable experience for our customers.

Other skills that will need to be demonstrated include:
- Willing to ‘roll up your sleeves’ and lead by example.
- Lots of energy and passion to deliver fantastic customer service through a team.
- Have the ability to manage, motivate, train and develop staff.
- Conduct daily checks and sign off pre-operational ride checks.
- Ensure the presentation of the rides and attractions are maintained to high standards and the area is “guest ready” for opening time.
- Maintain the cleanliness, safety and quality of the service.
- Carry out periodic audits of your rides and attractions.
- Handle guests in a polite and professional manner at all times, ensuring guest safety and satisfaction are protected and promoted both personally and within team.
- Ensure rides and attractions are strictly operated at all times in accordance with Health and Safety regulations and as detailed within Ride Operations training manuals, taking at all times the safety and well-being of guests and staff as your primary responsibility within the assigned area.
- Excellent attention to detail
- Flexible and versatile working – evening and weekend working will be required.
- Good interpersonal skills and the ability to build strong mutually supportive relationships.

Package: DoE, plus company benefits, contributory pension, profit related bonus.

360 Play is a great place to develop your career in the leisure industry, you will be joining the company at a really exciting time. In return we offer fantastic training and great opportunities along with a competitive salary but more importantly the chance to grow and develop your career and to be part of something really special. If you are interested in the position please send your cv and covering letter.

Job Type: Full-time
Salary: DoE
Required experience:
- Ideally 1 years’ experience in a similar role, (full training will be given)
Apply now
360 Play
Job location: Farnborough, United Kingdom
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quick apply
Job description:
TIME TO LAUNCH A NEW CAREER IN 2017. Want to work in Leisure? But with good working hours, regular weekends off, if this sounds good to you then “COME JOIN THE FUN !!!!!!”

360 Play is one of the leading names in family entertainment centres and we are looking for multi talented leisure professionals with a passion for our industry to join our dynamic team. From our launch in 2009 we have received hundreds of thousands of guests every year, showing great solid growth. The company strives to always exceed customer expectations and wow the users to keep them coming back.

We currently have sites in Milton Keynes, Stevenage, Leicester, Basildon and Redditch, with a new store opening in Farnborough October 2017

Now is a fantastic time to join a growing company.

We are currently recruiting for an Assistant Manager at 360 Play Farnborough.

As an assistant manager you will be the primary support to the general manager and will offer support for the day to day supervision of operations whilst being a real visual presence around the centre. You will be responsible for maintaining standards and you’ll have a real passion for providing an unforgettable experience for our customers.

Other skills that will need to be demonstrated include:
- A strong sense of personal responsibility and a can do attitude.
- Willing to ‘roll up your sleeves’ and lead by example.
- Able to work well in multi-discipline business.
- Good level of computer literacy.
- Ability to work under pressure.
- Good training and coaching skills.
- Excellent attention to detail.
- A high standard of personal presentation.
- Confident and professional approach.
- Exceptional organisation skills.
- Flexible and versatile working – evening and weekend working will be required.
- Good interpersonal skills and the ability to build strong mutually supportive relationships.
- You must be a real people person with infectious energy.

Package: DoE, plus company benefits, contributory pension, profit related bonus.

360 Play is a great place to develop your career in the leisure industry, you will be joining the company at a really exciting time. In return we offer fantastic training and great opportunities along with a competitive salary but more importantly the chance to grow and develop your career and to be part of something really special. If you are interested in the position please send your cv and covering letter.

Job Type: Full-time
Salary: DoE
Required experience:
- 2 or more years’ experience in a similar role
Apply now
360 Play
Job location: Farnborough, United Kingdom
quick view
quick apply
Job description:
TIME TO LAUNCH A NEW CAREER IN 2017. Want to work in Leisure? But with good working hours, regular weekends off, if this sounds good to you then “COME JOIN THE FUN !!!!!!”

360 Play is one of the leading names in family entertainment centres and we are looking for multi talented leisure professionals with a passion for our industry to join our dynamic team. From our launch in 2009 we have received hundreds of thousands of guests every year, showing great solid growth. The company strives to always exceed customer expectations and wow the users to keep them coming back.

We currently have sites in Milton Keynes, Stevenage, Leicester, Basildon and Redditch, with a new store opening in Farnborough October 2017

Now is a fantastic time to join a growing company.

We are currently recruiting for a Food and Beverage team leader at 360 Play Farnborough.

You must be a real people person with infectious energy.

As a team leader you will be the primary support to the general manager and will offer support for the day to day supervision of operations whilst being a real visual presence around the centre. You will be responsible for maintaining standards and you’ll have a real passion for providing an unforgettable experience for our customers.

Other skills that will need to be demonstrated include:
- Willing to ‘roll up your sleeves’ and lead by example.
- Lots of energy and passion to deliver fantastic customer service through a team.
- Have the ability to manage, motivate, train and develop staff.
- To ensure that all opportunities to up sell are taken and that all systems are put in place to maximise the revenue opportunities from the customers whilst providing value for money.
- To be fully aware of all regular customers and their requirements and special requests.
- Using the F&B Weekly Planner.
- Proactively market all promotions, special events and special offers and maximise opportunities through the use of point of sale and verbal methods.
- Set in place and manage staff incentive schemes to market the business and generate more trade.
- Maintain optimum staff levels in line with budgetary guideline.
- Ensure all our customers receive professional, friendly and excellent service at all times.
- Ensure all staff consistently deliver the Company's standard and order of service, and review where necessary, putting forward suggested changes to the General Manager for approval.
- Managing stock and ordering systems, following the operating and finance procedures.
- Love the hospitality world with a passion for sports.
- Excellent attention to detail.
- Flexible and versatile working – evening and weekend working will be required.
- Good interpersonal skills and the ability to build strong mutually supportive relationships.

Package: DoE, plus company benefits, contributory pension, profit related bonus.

360 Play is a great place to develop your career in the leisure industry, you will be joining the company at a really exciting time. In return we offer fantastic training and great opportunities along with a competitive salary but more importantly the chance to grow and develop your career and to be part of something really special. If you are interested in the position please send your cv and covering letter.

Job Type: Full-time
Salary: DoE
Required experience:
- 2 or more years’ experience in a similar role
Apply now
Legoland Discovery Centre
Competitive
Job location: Boston, MA, United States
Only 2 days left to apply!
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Job description:
Build yourself a more exciting future at LEGOLAND Discovery Center Boston!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Boston!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of our exciting attraction on a daily basis. The Duty Manager will lead the Operational and Commercial teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
* Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed.
* Ensure the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
* Monitors standards of service and guest response to overall product, through observations and guest comments.
* Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
* Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.

About You
* Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
* Desire to work in fast-paced environments.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it….Click on ‘apply now’.
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