Hoteliers misunderstand the spa industry, says Sheila McCann
Sheila McCann, general manager of the Chiva-Som destination spa in Thailand, has said that most hoteliers don’t fully understand the spa industry because of their backgrounds.
“Most come up through food & beverage or the rooms division,” said McCann speaking to the Spa Handbook. “They don’t take spas seriously enough as an operation to ever really enable the full business potential, although, thankfully this patttern is starting to change.”
McCann also said that having a spa person on board at a hotel brings a new dimension of understanding about the emotional needs of hotel guests.
For more from Sheila McCann, the Spa Handbook is available online here: http://lei.sr?a=A9O7e and a full interview with Sheila McCann can be viewed online here (p53-55): http://lei.sr?a=P3l4j
More News
Work is underway in Madrid on one of Europe’s most significant multi-functional complexes, combining sport, entertainment, culture and education.
The €800 ... More
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th anniversary celebrations, using immersive storytelling and adaptive reuse ... More
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its recently launched Sirene Island themed area and ... More
- News by sector (all)
- All news
- Fitness
- Personal trainer
- Sport
- Spa
- Swimming
- Hospitality
- Entertainment & Gaming
- Commercial Leisure
- Property
- Architecture
- Design
- Tourism
- Travel
- Attractions
- Theme & Water Parks
- Arts & Culture
- Heritage & Museums
- Parks & Countryside
- Sales & Marketing
- Public Sector
- Training
- People
- Executive
- Apprenticeships
- Suppliers
