Macdonald Hotels launches therapist reward programme
Leisure Opportunities
Job search
Job Search
see all jobs
Latest job opportunities
truGym
Competitive
Nationwide, United Kingdom
Sefton Council
£21,589 - £24,799
Bootle, UK
énergie group
Competitive
Dundee, UK
Fresh Fitness
£25,000 to £30,000pa (dependant on experience)
Skegness, Lincolnshire, UK
star job
Colchester Borough Council
£23,874 to £30,459
Colchester Northern Gateway Sports Park

Macdonald Hotels launches therapist reward programme

Training opportunities
training opportunity
Les Mills
location: Nationwide, United Kingdom
more training

Privately-owned UK-based Macdonald Hotels & Resorts have launched a ‘Your Opinion Matters Survey,’ an internal incentive programme to recognise and reward outstanding spa therapists across the Macdonald Hotels group.

Following each treatment, spa clients are asked to complete the survey and return it in an envelope to the spa manager. The programme began last month, and starting in March, clients will also be able to reply via an online feedback form.

Therapists will receive points based on the customer feedback, and a monthly, quarterly half-year and annual awards scheme will be celebrated by the spa teams. An annual lunch will highlight how the top three therapists have gone above and beyond to achieve their accolades, with a prize of a holiday abroad given.

“Since its soft launch in January, this has proved a great motivator, enabling our therapists to really think about the treatment and take our service to the next level,” said Jeanette Jones, managing director of spa and leisure for Macdonald Hotels. “It’s designed to raise the bar in our spas to not simply fulfill, but exceed our customers’ expectations.”

Macdonald has also recently launched ‘The Macdonald Way,’ a standardised beauty step programme.

Sign up for FREE ezines & magazines
Related news

First spa apprentices take part in learning ‘The Macdonald Way’

21 Oct 2015
Privately-owned UK hotel group Macdonald Hotels & Resorts has welcomed its first spa apprentices, who ...

Macdonald Hotels partners with International School of Beauty Therapy for spa apprenticeship and academy

02 Sep 2015
Privately owned UK hotel group Macdonald Hotels has partnered with Cheshire, England-based The International School ...

Macdonald Hotels & Resorts to spend £2m on upgrades to spa and wellbeing facilities

20 Mar 2014
Privately owned Scottish hotel group, Macdonald Hotels & Resorts, have announced a £2m investment programme ...
ResortSuite
ResortSuite