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New spa management technology matches clients with therapists based on treatment needs

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The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years

Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.

The newly developed patent-pending algorithm matches guest preferences to therapists best-suited to their needs, who will then tailor personalised treatment plans for each client.

Spa Space was created by ISM Spa founders, Ilana Alberico and Christina Stratton, and their partner Nathalie Malkoff.

The software is in beta-testing within the group’s 14 hotel and resort spas in the Southeast US, and early results show that Spa Space has delivered a 60 per cent reduction in fixed operating expenses.

The platform was inspired by Spa Space Chicago, which credits its success to the personal relationship the guests have with its therapists and the fact it eliminated the use of a static spa menu.

Instead, Spa Space Chicago gives therapists the freedom to create personalised treatment plans for their guests.

“The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators,” explained Alberico.

“Now more than ever, the world is seeking the healing power of touch but the demand is for more personalisation. Spa Space will make that possible.”

Spa Space technology was designed to alleviate traditional spa operation headaches by handling recruitment, staffing, quality control, scheduling and real-time payroll to therapists.

The Spa Space technology and algorithm has been developed as a staffing and revenue management solution to help resort spas implement a personalised experience to drive local capture while streamlining operations.

Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties and Autograph Collection Hotels.

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Wellness tech platform, Spa Space, has launched a turnkey technology solution to improve operating efficiencies and increase guest and therapist satisfaction.
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