ResortSuite provides highly integrated software solutions to leading hotel, resort, spa and club operations around the world. Its single guest database design ensures streamlined operations, lower costs and more importantly, happier guests.

ResortSuite is also making it easy for today's guest to define their own experience. Its engaging guest-facing technologies (Mobile, Web, Social and Connect) allow for a seamless guest experience and allow operations to generate higher revenue per guest.

ResortSuite aims to redefine hospitality and deliver to a rapidly changing and evolving guest expectation around service, technology and personalisation.

1. Single Guest Profile: hyper personalisation

With a system built from the ground up to minimise duplication of guest data, streamline operations and eliminate unnecessary interfaces, the opportunity to deliver highly personalised guest experiences has never been easier. Regardless if it is your guest's tenth stay with you, or their first.

2. Marketing Automation: integrated, targeted Integrated Marketing Automation is key to richly engaging with guests to deliver much higher revenue per guest using dynamic communications and promotions. Highly targeted email campaigns that can mine profitable guest patterns across all operations (i.e. rooms, spa, golf, food and beverage) is the ultimate in 'know your guest' capability.

3. Online Reservations: rooms, spa, activities

Are you one of the 99 per cent of hotels that can book just 'heads in beds' online room reservations? ResortSuite allows a guest to self-define their entire stay including spa services, activities, classes, golf tee times and much more. Offering a single, one stop shop booking experience has been proven to generate much higher online rooms sales and of course additional amenity revenue - with no commissions!

4. The Travel Consumer has gone Mobile The first generation of mobile apps in hospitality have essentially been mobile brochures, providing useful content such as menus, directions and contact info. ResortSuite Mobile takes it to a whole new level providing next generation real time capabilities such as spa, golf, dining and activity reservations and live individual and group itinerary information.

5. Social Media is the New Engagement Platform

Consumers are spending more of their online time in social media and more specifically, Facebook. The need to have a strong, engaging presence on your Fan Page also extends to real time availability and reservations of spa services, activities and golf tee times. The ability for a guest to share reservations with their Facebook friends creates a whole new dynamic.

Keep watch for the next five of our top 10 list in October.

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