Research has shown that the more retail products bought from a spa, the higher the customer return rate. Training staff in retail sales is therefore an important thing for spas to take on board not only for the immediate sales but also to stay connected with that customer to encourage their return.

Gina Molinari, Retail Sales Training Consultant for the Mandarin Oriental Hotels Group will be speaking at the UK Spa & Wellness Conference on 10 November to explain how you can turn your staff into retail experts and increase your profits.

Gina, who has built a successful career in retail working across some of the world’s biggest brands including Saks 5th Avenue and Bloomingdales New York, will unveil results of Mandarin Oriental Hotels Group new retail training programme. Gina will be joined by Denise Vitiello, Spa Director of Mandarin Oriental New York to explain the practicalities of implementing this into your own spa programme.

Top spa industry figures will share their experience and visions for the future of spa business at the UK’s newest and largest UK Spa & Wellness Conference which takes place on Wednesday 10th November 2010 at Center Parcs, Sherwood Forest. For tickets please contact Mike on 08707 804490 or email [email protected]