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Susan Bonner appointed OneSpaWorld CCO as Glenn Fusfield announces plans to retire as CEO

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I’m incredibly proud of everything the company and our team has accomplished together and I'm honoured to have served in this leadership role

Cruise ship and resort operator, OneSpaWorld Holdings (OSW) has announced that Susan Bonner will join the company as chief commercial officer, starting 12 October, 2020.

In this newly created position, Bonner will be part of the executive leadership team and have global responsibility for overseeing the successful direction, planning and execution of all aspects of OSW’s revenue and operating initiatives to further accelerate the company’s growth plan.

Bonner began her career at KPMG Consulting and has over 20 years of experience in the cruise line sector, with a background in strategy, revenue management, operations management, sales and marketing.

She most recently served as MD and VP, APAC Region for Celebrity Cruises, a subsidiary of Royal Caribbean Group, and has previously served in global leadership roles at Royal Caribbean Group and its five brands.

In January 2020, Celebrity Cruises selected OSW as the exclusive spa and wellness partner for its fleet.

OSW has also announced that Glenn Fusfield, CEO and member of the Board of Directors, informed the company of his intention to retire effective 31 March 2021.

He commented: “After 20 years of my life committed to working with the wonderful and talented associates of OSW. I’m incredibly proud of everything the company and our team has accomplished together and I am honoured to have served in this leadership role.”

Fusfield will continue to serve as an independent member of the Board of Directors following his retirement while Leonard Fluxman, current executive chair and previous CEO during 2001 to 2018, is expected to assume the title of CEO once again.

“Glenn has been a partner and friend for more than 20 years and I will truly miss our collaboration upon his retirement,” said Fluxman, “I look forward to continuing to benefit from his wisdom while he remains a member of our Board of Directors.”

He continued: “We’re thrilled to have attracted Susan to OSW and believe now is the opportune time to expand our leadership team to support the significant growth opportunities that lie ahead for our company.

“Her proven track record and experience developing and implementing innovative strategies to drive revenue will be highly valuable to us, as we continue to elevate our spa service offerings.”

In May 2020, OSW struck a rescue deal with private equity firm, L Catterton for financial pandemic assistance. Click here to find out more from Spa Business.

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Cruise ship and resort operator, OneSpaWorld Holdings (OSW) has announced that Susan Bonner will join the company as chief commercial officer, starting 12 October, 2020.
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